• Sofamania

Sofamania

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Overview

Sofamania has a rating of 3.7 stars from 418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sofamania most frequently mention customer service, good quality, and long hours. Sofamania ranks 11th among Furniture sites.

  • Service
    36
  • Value
    36
  • Shipping
    34
  • Returns
    21
  • Quality
    35
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
37
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How would you rate Sofamania?
Top Positive Review

“Great problem resolution and customer service!”

Brittany P.
3/29/19

I ordered two Kandy Victorian- Style Chesterfield Velvet Double Sofas from Sofamania.com in the color beige however one half of my order was shipped in the incorrect color light grey. I contacted sofamania.com customer service and after I sent them a few photos of the incorrect product received, they promptly resolved my issue by having the correct sofa color shipped to my home within a couple of days. Thank you sofamania.com team for making this correction as seamless as possible; I will continue to be a return customer ;)

Top Critical Review

“The most uncomfortable”

Negjn H.
2/4/24

I bought the Amanda model. Besides being super uncomfortable the center caved in after 5 months!it went ot of shaped i am not big or fat person and i live alone either. So disappointed. And the customer service just say sry we couldn't do anything :) totally unfair and the worst experience that i've everhad

Reviews (418)

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customer service (82)
Thumbnail of user frankiem40
Sweden
1 review
0 helpful votes
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October 30th, 2018

I purchased multiple pieces of furniture from sofamania for my clients over the time, recently purchased some kitchen chairs and they were very helpful and professional with the transection. The chairs were lost during shipping and they were quick to send the replacements when I told them them I want them for a display. Their customer service is good and better when compared to other stores I purchased in past. Their products worth the money I pay. Recommended!

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Thumbnail of user lynnr140
California
1 review
0 helpful votes
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October 11th, 2018

Excellent bed! Service is great! I was a little skeptical before ordering because of the negative reviews I read about Sofamania on BBB, but the bed was so beautiful and the prices were so compelling! I took the risk and I am happy i did! It came in 2 Boxes and one was a little heavy, assembly was a breeze. Looks better in person. We purchased it for our guest bedroom and thinking of ordering a replacement mattress as well from them. A great deal especially for the price.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

So happy you are pleased with your purchased, we look forward to doing business with you in the near future!

Thumbnail of user lilib12
California
1 review
0 helpful votes
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September 26th, 2018

I didn't read the reviews and ordered from them. Waited for my couch for 6 weeks. Delivered to the wrong address and told me to look around for it.
Customer service rude and unhelpful.
Now I have spent money and ended up with no couch.

Thumbnail of user briane115
New Jersey
2 reviews
0 helpful votes
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May 26th, 2018

They have the best collection of furniture. I bought my wife a beautiful couch during their Memorial Day Sale, they are offering up to 70% OFF...! Everyone should grab this deal. Best time to purchase the furniture to bring a perfect look to the house.

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Value
Shipping
Returns
Quality
Thumbnail of user jamiem273
Maryland
1 review
4 helpful votes
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January 8th, 2019

I am not one to complain. I respect companies and the work they put into to their products. However, I would never recommend buying anything from this site. I spent around $300 on a Sectional for my family and a little before Christmas and I just now received it today after receiving an email from the company saying my order was shipped it took almost a month to arrive. It finally came with all the screws, bolts. Etc in the box with no bag just scattered. The box wasn't sealed when delivered so most parts fell out in my driveway. The legs actually physically came broken... not sure how that's even possible considering they're a hard plastic, and should be checked before being shipped. The pillows weren't stitches properly so they lost stuffing, and the couch is like sitting on a piece of ply wood. I say this to those reading reviews who are unsure about ordering from this site, it is 100% honestly a waste of money and your time. I've never dealt with a company this bad in my life.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello, thank you for your feedback and do sincerely apologize the item was not to your standards. You have 30 days (from delivery date) to return your item and get your refund with a deduction of a 20% restocking fee. Have in mind that to make this effective, we must receive the item(s) in its original packaging/box only, after which your refund will be processed.

Nevertheless, you should inspect your item(s) upon arrival for any and all details you may consider as "damage" and document it with photos, including box markings for product and model number. You have a maximum of 5 days to report delivery related damage(s) to both the carrier and us at Sofamania. The item MUST be in its original box.

Contact Customer Support at 1-800-564-0739 and/or info@sofamania.com with your Name, Order Info, and Photos and we will find a prompt resolution. (Freight Items Note: You are not obligated to accept delivery when in evidence of damage. You must sign the BOL (Bill of Lading) upon delivery, where notes should be made if necessary so any issue can be assessed properly.)

Thumbnail of user cherylm291
California
2 reviews
1 helpful vote
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May 29th, 2018

In one word - Delighted! I really love the material they have put on this loveseat, Its a total steal for the price they are selling it. Delivered on time and was not too hard to assamble. Highly recommended folks!

Service
Value
Shipping
Quality
Thumbnail of user concepciond1
New Jersey
1 review
0 helpful votes
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February 19th, 2020

I must say it is a great sectional... Color looks amazing and different... Came in well packaging and very easy to assemble... Instructions were clear... Reversible chaise is an additional feauture... Also cushions with overstuffing provides great comfort & 2 pillows makes it more attractive... Great buy at this price!

Thumbnail of user sarahc466
Oregon
1 review
0 helpful votes
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October 23rd, 2018

Yes, cheap. Yes, convenient to ship. Yes, you have to assemble the whole thing, and be really good at assembling furniture... The cushions are rock hard. It's not much different than sitting on the floor. The cushions are half-stuffed, and will sag within a month. Super unhappy with this couch.
Looks okay, but not functional. I will be buying something else.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

We do apologize the item is not to your standards. You have 30 days (from delivery date) to return your item and get your refund with a deduction of a 20% restocking fee. Have in mind that to make this effective, we must receive the item(s) in its original packaging/box only, after which your refund will be processed. Thank you.

Thumbnail of user rooseveltp12
New Jersey
1 review
0 helpful votes
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August 26th, 2019

When i thought of purchasing this futon, it's price was less however when i checked the price item next day it was increased by some dollars. Though i have not faced this issue before with your company, also i like your ongoing coupons still i do not understand why the price went up in a day. With my utmost desire to purchase this futon and the reason to get upset, i called the customer support team and they explained me the whole scenario and i understood the situation. I paid the higher amount though but when i received the futon it was at par and everything was as per the description. I really liked the quality of the futon and happy to have it.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user jeaninec22
New Jersey
1 review
0 helpful votes
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November 27th, 2019

I really like the material used to manufacture this sofa. The diamond shape design is also quite unique and the comfort of the sofa provides such a wonderful experience. The discounts are great at your store and shipping is fast. I would recommend your products to everyone...

Thumbnail of user nanetter8
Texas
1 review
0 helpful votes
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January 16th, 2020

Lovely sofa sitting in my living room. Got touched with the color as it is beautiful... Perfect for my room... Fast shipping and delivery is on time... Good material used... Lay down on it for long hours... Thank you for this sofa; i hope it lasts long!

Thumbnail of user quentinl23
Singapore
1 review
3 helpful votes
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September 5th, 2019

I wish to share my experience with everyone. I recently purchased a good looking sofa from SofaMania and was a little skeptical about the quality and comfortness. When i received the sofa, it was very good-in-person as seats are very comfortable and cushions are very fluffy type. Sofa is perfect for my small space apartment as it fits very well and also it is lightweight which can be moved easily. Thank you so much for such a quality collection.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user brianag19
California
1 review
0 helpful votes
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October 5th, 2019

I really like the way your store website is designed as i myself a website designer. I like the way your products are listed as it is providing 360 degree angle live visuals and it looks so attractive and color variant of your products are also wonderful. I am stimulated by looking at your store collections and it has made me purchase furniture online before that i am damn good shopper but for local stores only.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user willh134
New Jersey
1 review
0 helpful votes
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October 23rd, 2019

Thank you so much SofaMania for showcasing such a beautiful collection. I used to purchase furtinure through local stores only however after one of my friend recommended your store, i thought of giving it a try. I am happy with my first purchase as it was as perfect as i never thought of. It was also delivered on time and material used is durable and fabric is so soft. I would definitely purchase from you guys again.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for sharing your experience with us. We understand the importance of time and truly value your willingness to leave your input. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user damianp22
1 review
0 helpful votes
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October 11th, 2018

Great couch. Very comfortable and quiet. I wasn't expecting the seat bottom to have a shape, kinda like individual seats. Sitting up is comfortable. I would definately recommend Sofamania. Delivery was on time and deliverymen were helpful and courteous. A good store to buy from, however they should provide more details of products on their website to avoid confusion and quick decision for their customers.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello, thank you for your feedback, it will definitely we addressed with the concern department regarding providing more details on the products. Thank you!

Thumbnail of user leonan
Illinois
1 review
0 helpful votes
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October 11th, 2018

Great service, delivery was spot on. I called the customer service to enquire about my order and they were very helpful... Item arrived without any damage. Not sure why they call it August Loveseat but the linen upholastry is comfortable and looks durable, I am In love with my sofa...!

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you so much for the review! We appreciate the time to share your experience!

Thumbnail of user hollyl58
India
1 review
0 helpful votes
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July 24th, 2018

I purchased this larger deck box to store cushions for a small sectional sofa that I recently purchased from amazon. A little time consuming to put together but well worth the effort. I have another smaller suncast storage box that has faded a little with time and I expect this to do the same since it is out in the direct sun. I'm very please with this purchase. It opens and closes perfectly.

Thumbnail of user hectors38
California
1 review
3 helpful votes
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November 21st, 2017

My daughter bought a $200 bed online with SOFAMANIA but when she was assembling it, she didn't find all the pieces. She called to complain but they never call her back. After 20 days they told her to send it back in the original package which she didn't have anymore. We still have a new bed with missing parts. We are considering filing a complaint with the Bureau of Consumer Protection.

Thumbnail of user jeanp186
New Jersey
1 review
0 helpful votes
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November 11th, 2019

I really like the material of the sofa as it is so durable and nicely crafted, fabric is also very soft. Also when it arrived, it was well packed! Very easy to carry and set up. It's very nice for the price. It's perfect for the small living room or kids area. My kids also love it.

Thumbnail of user naifa9
Arizona
1 review
5 helpful votes
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February 28th, 2018

I hold them full responsibility of losing my shipment for the following reasons:
> 1. On a daily basis, I have checked the status of my order on your website and it does not say that My shipment was shipped.

> 2. I have not received a single email or a call that indicated that you have shipped my sofa. I have checked my junk email and there is not any email from you.
> On the other hand, I always receive you ads.
>
> 3. If there is a person to blame is the customer support staff that does not update me even with my case and I always need to run after them to ask about my sofa.

Thumbnail of user graciev2
California
1 review
0 helpful votes
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June 10th, 2019

I am truly amazed with the quality of chairs that i bought for my office. Thank you so much for understanding your customers need and building the product accordingly. I am happy because my clients appreciated me for such a nice product and i also referred you to my clients for further purchase. Once again thank you so much for helping me to build my repo.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello Gracie,

So glad to hear all worked well, thank you for taking the time to share your experience as we do value our customers feedback.

Aldo S.
www.sofamania.com

Thumbnail of user darcym30
New Jersey
1 review
0 helpful votes
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December 11th, 2019

The mattress arrived on time and looked exactly as it did on the website. Was easy to put together and the mattress feels likes it pretty good quality. Perfect for what I needed. Thank you so much for this comfortable mattress. Everyone loved it...

Thumbnail of user damiens38
GB
1 review
0 helpful votes
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February 2nd, 2020

Really a wonderful sofa... It is very beautiful and comfortable... Packaging was perfectly done... Easy assemble and delivered on time... Product is as per the description also the color is very beautiful... Upholstery is soft and padded cushions provides ultra comfort... Highly recommended sofa!

Thumbnail of user elvinv6
New Jersey
1 review
0 helpful votes
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August 13th, 2019

I purchased this accent chair and ottoman with a purpose and it was fulfilled. However, do want to share that when i received it, one of the hole in the ottoman was not drilled properly and i was very upset with the issue. I called the customer support team immediately as it was the need of an hour that time and they assisted me every possible solution to solve this issue. Though it took some time but issue was resolved with better understanding and complete support of the team. I think, i am dealing with nice company. Everything was perfect except this issue however lovely people to deal with. Thank you!

Thumbnail of user naseeri
California
2 reviews
3 helpful votes
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May 28th, 2018

Item arrived as promised and the table is as was in the Picture. Infect it look better in person! Called up once to check the delivery ETA, was greeted with enthusiasm and the rep was able to gave out the desired information immediately. Highly recommended! 1

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Shop top quality designer furniture at affordable prices. Free shipping! Sofas, Love Seats, Recliners, Beds, Mattresses, Sectionals and a great variety of products for your home and office.

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Thumbnail of user aldos17
Aldo S.
Complaints Manager

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