• Sofamania

Sofamania

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Overview

Sofamania has a rating of 3.7 stars from 418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sofamania most frequently mention customer service, good quality, and long hours. Sofamania ranks 11th among Furniture sites.

  • Service
    36
  • Value
    36
  • Shipping
    34
  • Returns
    21
  • Quality
    35
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
37
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How would you rate Sofamania?
Top Positive Review

“Great problem resolution and customer service!”

Brittany P.
3/29/19

I ordered two Kandy Victorian- Style Chesterfield Velvet Double Sofas from Sofamania.com in the color beige however one half of my order was shipped in the incorrect color light grey. I contacted sofamania.com customer service and after I sent them a few photos of the incorrect product received, they promptly resolved my issue by having the correct sofa color shipped to my home within a couple of days. Thank you sofamania.com team for making this correction as seamless as possible; I will continue to be a return customer ;)

Top Critical Review

“The most uncomfortable”

Negjn H.
2/4/24

I bought the Amanda model. Besides being super uncomfortable the center caved in after 5 months!it went ot of shaped i am not big or fat person and i live alone either. So disappointed. And the customer service just say sry we couldn't do anything :) totally unfair and the worst experience that i've everhad

Reviews (418)

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customer service (82)
Thumbnail of user stephanief151
Pennsylvania
4 reviews
3 helpful votes
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November 25th, 2018

I love the designs and prices that Sofamania offers and despite a great number of negative reviews, I read some positive ones and I was hopeful. I ordered a chair on 11/3, FedEx received the shipping information about 3 days later and then nothing for about 3 weeks. No contact from the company until I received an email that my money was refunded. When I contacted customer service they said sorry your item was damaged during shipment and now it's not in stock anymore. Sorry. One, FedEx never even got the chair, two, the website says it's still in stock. Very disappointed. At least I was refunded but this business is not a place you want to purchase from. You're better off going to Ikea or anywhere else. I reported my complaint to BBB.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello, I do apologize about the overall experience, and would be more than glad to look into what exactly happened. If you were informed the item is out of stock, but the site shows the item, there may be a possibly the item is available to order, but should state ships within 2-4 weeks.

Thumbnail of user brittanim4
Oregon
2 reviews
0 helpful votes
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November 12th, 2018

I was so excited for this couch to come to add to our office/guest room. The color is pretty off compared to the picture here... it's more of a electric purple. I looked past that and set it up only to see there is a significant amount of damage to the bottom of the couch. The fabric is ripped and rubbed away to expose what's underneath. Still trying to look past the wrong color and the damage, I realized that this couch is rock hard. You can feel the wood or what ever hard material makes the seat of the couch and there MIGHT be a half inch of cushion over that. If you were to put your hand between the two "cushions", it's a hard edge with nothing over it but the purple fabric.

The couch looks pretty in my office but it's falling apart, the wrong color and not functional to sit, let alone sleep on.

Also, it's a little sketchy that the actual site wont let me leave a review of this couch...?

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello Brittani, thank you for your feedback and do deeply apologize for the current situation at hand. We will be looking further into this matter to best assist. Thank you.

Thumbnail of user charmieshah
Georgia
1 review
0 helpful votes
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June 5th, 2018

Customer service seems to be friendly and helpful, but merchandise kept arriving damaged. Ive ordered the same dining table 3 times and damaged all 3 times! The first delivery guy said it will always come damaged because of the way the freight is handled at the warehouse! Guess he was right! I was so looking forward to receiving the table and ordering more items. Ive even told friends and neighbors about sofamania. Oh well... looks like Ill have to update everyone on my experience! :(

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hi Charmiesha. I'm sorry about your experience and I can assure you that there is a Quality Control made at dispatch, particularly caring for any damages as we would never send a damaged item. Unfortunately once the item leaves, any damage in transit is out of our control. I will PM you in order to further our communications and find a proper resolution to your situation.

Thumbnail of user greggf20
New Jersey
1 review
0 helpful votes
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October 21st, 2019

I really am happy with the deals at your store. I purchased this L-shaped sectional recently and it is such an huge comfort that i can not explain it in words. This sofa is perfect for my living room and when needed becomes a beautiful lounge spot for friends and family. It has 3 cozy detachable plush back rest pillows and upholstery in the velvet fabric makes it very soft and smooth to touch and feel. Assembly was easy and necessary parts were included in the compartment/zipper to assemble the sofa. Also it can hold good weight. Thank you for such a lovely sofa...

Thumbnail of user kennethb227
New York
1 review
0 helpful votes
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November 19th, 2018

Ordered a chaise and paid up front. Two days later I got a shipping notice from them that it had shipped. After a week of checking the shipment status with FedEx, there were no updates. I emailed Sofamania. They said it was out of stock. Why did they tell me it shipped then? I requested a refund and they said it could take 3-5 days to process. Today is day nine. Stay away. Fly by night operation.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello Kenneth, we do apologize tracking was provided for an item that was not in stock, glitches do happen and we are working on having this corrected. In regards to the refund, funds typically post within 3-5 business days back onto the original method of payment. Let me look further into your refund as to why the delay. Thank you for your patience.

Thumbnail of user ronaldo37
New York
1 review
1 helpful vote
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May 31st, 2018

Not everyday you come across such discounts these guys were offering, i was longing for a chair for myself and when I found this beautiful tufted linen fabric chair on their website, I cant help but bought one immediately... the price was right and they delivered it in time. My new companion for Netflix. Love It!

Service
Value
Quality
Thumbnail of user homera8
New Jersey
1 review
0 helpful votes
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November 9th, 2019

I really like the customer support team of your company as they helped me with every updates on my order. At one point, it got stuck somewhere at one of the FedEx facility and was in the process of item being lost in transit however due to timely queries they found out and i received the sofa quickly after a little hassle. Team support towards their customer is critical for any business. You really did well..

Thumbnail of user wilfredob12
India
1 review
0 helpful votes
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March 26th, 2020

Like the color of the sectional... It is good as it contains reversible chaise which can be adjusted as per the desire... Delivery was done a day earlier... Sitting is little firm still it feels very comfortable & the 3 back pillows are really an added support or for comfort... Also guests who visited recently liked it very much...

Thumbnail of user rufusp10
1 review
0 helpful votes
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October 18th, 2018

Compact and Contemporary design. Lots of space underneath. Nice finish. Corner stands is added looks. Doesn't takes lots of space but same time serves the purpose. Instructions could have been made more clear. Apart from that everything is awesome!

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for your feedback, I will forward your thoughts to the concerned department!

Thumbnail of user erich386
California
2 reviews
0 helpful votes
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May 28th, 2018

First time buyer. Shipping was fast. While assembling I realize that legs are missing, I called the next day and found them to be very accommodating. They shipped the missing pieces right away. I love this sofa and Its perfect for what I wanted. It certainly was easy to assemble with just a screw driver.

Thumbnail of user jeanr68
Colorado
2 reviews
12 helpful votes
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April 7th, 2018

I'm a professional photographer and I would always rent furniture as part of the production. A friend told me about Sofamania and since then I've been buying furniture for my sessions and offering them to production staff or keeping them for future work. For the price, they are perfect! Do you really think that you'll get a $2,000 chair for $200? Not a chance, but they will look surprisingly similar. As far as comfort, they are okay and they delivery for free, which is something most furniture companies will never suppress.

Tip for consumers:
Know that is a cheaper version of signature designs, but in no case unusable as stated on other comments. Delivers for free.

Service
Value
Shipping
Returns
Quality
Thumbnail of user devond20
New Jersey
1 review
0 helpful votes
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February 9th, 2020

Fabric of the sofa is so soft and the seating is very comfortable with little bit firmness. Received timely updates and delivery was fast... It is such a classy product with lovely color & plush material. I did not expected this quality in this price however i am quite surprised when everything is perfect as per my requirement. I would just say that i had a good experience with it!

Thumbnail of user madges5
Netherlands
1 review
0 helpful votes
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May 15th, 2019

1st time buyer of 2 x three seater sofa. Tried the email service as I had a couple of questions while on the move. That was perfect too. Got email saying when and wider window time schedule for delivery day. Delivery day got a call from driver with a narrower delivery window and then another call saying he was almost there. All in all we had our sofas ordered and delivered pretty much within a week AND The sofas look and feel amazing. Can't fault Sofamania one little bit and I can tell you I'm very hard to please.

Thumbnail of user mael28
North Carolina
1 review
1 helpful vote
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August 6th, 2019
• Updated review

After sending the pictures, they did allow me to send back the chair and ottoman. Maybe their other products are better made but this particular set was such poor quality even if you don't consider the damage. While I am glad that they considered the damage sufficient to be returned, you do need to understand their return policies before you buy.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello, we are so glad you have been assisted, and again do apologize the item was not as anticipated. Please do not hesitate to reach out to us if resolution is still pending or further assistance is needed. Thank you.

A staple gun, cheap crate wood, cheap fabric and you've got a chair and ottoman
August 5th, 2019
• Previous review

I just opened my chair and ottoman I ordered from Sofamania. I didn't expect quality - a Wayfair kinda H&M type of furniture standards but not a whore house with velvet Elvis standard. The lining of the ottoman was some thin plywood that was glued on with some screws but one corner was broken and the wood sticking through the cheap webbing. The chair had missing some dollar store staples and had come out from fabric and webbing. They wanted pictures and then will decide whether they will take this back. Major mistake.

Thumbnail of user peteo17
New York
1 review
1 helpful vote
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June 23rd, 2019

Fabulous dining table with chairs. Real wood and sturdy, lots of padding on the chairs too, so no skimping on materials! Had to make it up ourselves but clear instructions made the job easy. We are just thrilled with the product and in terms of looks there is no comparison. Would highly recommend. Thank you Sofamania - keep up the great work.

Thumbnail of user ivettep3
Florida
1 review
3 helpful votes
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November 28th, 2017

Horrible customer service, no one ever at number listed other number is a scam. ZERO absolutely worst place to purchase furniture, sent wrong table I ordered it two months prior to Thanksgiving, had to return since they sent out wrong table and my family had no place other than their laps to hold holiday plates. Still no money refunded and not even a courtesy phone call! Run don't walk away from this!

Thumbnail of user markm814
California
2 reviews
2 helpful votes
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May 29th, 2018

Prompt and courteous service. Item arrived sooner than expected. While assembling the sofa we realize that the instruction manual is missing. When enquired, they sent the manual in email right away. I am happy with the quality of the furniture. Would recommend Sofamania..

Thumbnail of user stanm67
1 review
0 helpful votes
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November 26th, 2018

Ordered after reading reviews online, even a friend recommend Sofamania. The order took a little longer than expected but the quality makes up for the delay in shipping. Sofa is beautiful and feel sturdy. I hope I should be able to enjoy it for a long time.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user joshual108
New York
1 review
0 helpful votes
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November 10th, 2018

We ordered one couch. Half the shipment came in on the delivery date. So fed ex held onto it until they shipped the other half out, so there not wasting gas. This messed up the original delivery date. By the time we got the furniture they left out the cushions you sit on and the back pieces of the couch and of course no one is around on the weekend to take are calls. I already got rid of our other furniture because I expected a full couch to come on the date specified. Will see how long it takes them to fix this problem while we sit on the floor. I'm a disabled vet so sitting on the floor on veterans day is great business plan by these people.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello Joshua, thank you for your feedback, as we do take our customers reviews seriously. We will be looking further into this matter to best assist. Thank you in advance for your patience.

Thumbnail of user raghavp2
New Jersey
1 review
0 helpful votes
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July 23rd, 2018

Love this little couch - very stylish with a modern vibe and it perfectly fits me which is what I needed. It came on time and in perfect condition and it's not super heavy to move around but is substantial enough to stay in place. Great purchase!

Service
Value
Shipping
Returns
Quality
Thumbnail of user maxf56
Illinois
1 review
0 helpful votes
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September 20th, 2018

Ordered a sectional couch with them with a 4 week delivery promise. After the 4 weeks were up I emailed and they said it would be at least another 4 weeks from then... Have been waiting on this couch to put our new home together and feel like I wasted a whole month unpacking. Very unhelpful and did not care at all.

Thumbnail of user veronicam126
New York
2 reviews
0 helpful votes
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June 28th, 2018

On a lazy Sunday evening while the husband works and my son stands guard on what he has decided is his new bed, I just smile to myself knowing life is good when you have furniture that fits your space So good to have a lounge set that brings my little family together! Thank you Sofamania.

Thumbnail of user marcosg35
New Jersey
1 review
0 helpful votes
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October 1st, 2019

I purchased a sofa recently for my new house. I like the color of the sofa however it is a little lighter than expected. The upholstery of the item is good to touch and feel. I am wondering if you guys can provide sample images to your customers so that color can be identified properly. Apart from this issue, everything is perfect item came well packaged with clear instructions and was easy to assemble. Everyone liked it...

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for sharing your experience with us. We understand the importance of time and truly value your willingness to leave your input. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user anaw32
New Jersey
1 review
0 helpful votes
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November 6th, 2019

I am happy to have this table at my home. It looks fantastic and classy though it is simple. The marble print surface top and the gold coated legs looks unique. Very less assembly was required. It arrived in one box and was packaged properly. There was no damage. It is a highly recommended product. Worth for it's price.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user darnellv6
California
1 review
0 helpful votes
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March 14th, 2020

Wow! I really like this sectional & color is so beautiful... Modern look with extra comfort... Perfect for my big apartment which is spacious & seating capacity is good. The velvet is so plush & soft to feel... Delivery was well on time & i feel such a relief after having this sofa at home... Got lots of compliments!

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. We greatly appreciate your feedback and always look forward to hearing from out customers. Have a wonderful day!

Aldo Scotti
Sofamania.com

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Shop top quality designer furniture at affordable prices. Free shipping! Sofas, Love Seats, Recliners, Beds, Mattresses, Sectionals and a great variety of products for your home and office.

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Thumbnail of user aldos17
Aldo S.
Complaints Manager

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