• Sofamania

Sofamania

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Overview

Sofamania has a rating of 3.7 stars from 418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sofamania most frequently mention customer service, good quality, and long hours. Sofamania ranks 11th among Furniture sites.

  • Service
    36
  • Value
    36
  • Shipping
    34
  • Returns
    21
  • Quality
    35
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
37
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How would you rate Sofamania?
Top Positive Review

“Great problem resolution and customer service!”

Brittany P.
3/29/19

I ordered two Kandy Victorian- Style Chesterfield Velvet Double Sofas from Sofamania.com in the color beige however one half of my order was shipped in the incorrect color light grey. I contacted sofamania.com customer service and after I sent them a few photos of the incorrect product received, they promptly resolved my issue by having the correct sofa color shipped to my home within a couple of days. Thank you sofamania.com team for making this correction as seamless as possible; I will continue to be a return customer ;)

Top Critical Review

“The most uncomfortable”

Negjn H.
2/4/24

I bought the Amanda model. Besides being super uncomfortable the center caved in after 5 months!it went ot of shaped i am not big or fat person and i live alone either. So disappointed. And the customer service just say sry we couldn't do anything :) totally unfair and the worst experience that i've everhad

Reviews (418)

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customer service (82)
Thumbnail of user bennyb48
New Jersey
1 review
0 helpful votes
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September 8th, 2019

Same as shown in picture. Perfect size, awesome quality and very good packaging. It took 21 days for delivery but result came good. It was worth for the price and the time which i waited for it. In the meanwhile, i was in touch with the customer service team. They were very helpful and supportive. I completely understood as there were some issue 1st at their warehouse and then due to earthquake in my area but thanks whenever i called them they were hopeful and with the updates. Everrthing which ends well or on a good note is always good. Thank you...

Thumbnail of user donaldp125
New York
1 review
0 helpful votes
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May 31st, 2018

They were able to deliver the chair I need in time, it was nicely packed with the hardware included. It would be great if they have signature delivery. Chair was easy to assemble and sturdy. My wife loves the color and fabric. All good.

Thumbnail of user lakishae
Georgia
1 review
0 helpful votes
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October 11th, 2018

Love this Bed! Perfect, and super fast shipping! It looks high end and expensive, but no one has to know! Its tufted and the fabric has lovely color and texture, and its well made! Definitely will recommend others...

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for your review! We are please to hear you are content with your purchase!

Thumbnail of user otisw10
New Jersey
2 reviews
2 helpful votes
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June 11th, 2018

I live in a small apartment in Los Angeles. I use my dining room as a home office. So we needed a table small enough to fit in our kitchen. This is perfect! It was super easy to put together and it looks more expensive than it is. Awesome...!

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Thumbnail of user clarkn7
New York
1 review
0 helpful votes
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September 29th, 2019

This sofa is amazing and upholstery/quality is wonderful. It is same as shown in picture. Perfect size, clear instructions and very good packaging. It took 18 days for delivery but at the end, result came good. It was worth for the price and the time which i waited for it. I am happy to have it. Thank you!

Thumbnail of user santiagog34
New York
1 review
0 helpful votes
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February 4th, 2020

I received my sofa yesterday and I was very pleased that it arrived in good packaging. Once I unpacked the packaging & assembled it, I decorated it with my accent pillows to match the love seat which i ordered alongwith it. The color is true to what is published on the website and it has proven to be sturdy though I'very only had it just for two days. Not having any children at home I'm sure this sofa will last a good while.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user nicoleb321
Georgia
1 review
0 helpful votes
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June 4th, 2018

We had read numerous horror stories following placing an order for a loveseat. I was very anxious when the loveseat arrived and it was not up to my standard. As soon as I began corresponding with the company regarding my concerns - they were prompt to respond. The process of corresponding and returning the product was easy and flawless. The refund was promptly deposited in my account. I was pleasantly surprised at the exceptional customer service I received! Thank you Sofamania!

Thumbnail of user reynaldoc11
New York
1 review
0 helpful votes
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September 16th, 2019

I am very impressed with the quality of the items which i purchased from your company. I like this sofa because the fabric of the sofa is soft and smooth, when anyone touch and feel while relaxing on it, it provides so warmth. I am using it since 6 months and there is no single issue except a minute problem that happened to be in the item when i received it. One of the legs was high/above from the floor and i immediately informed the team, for which they send the replacement of the correct leg. It was all perfect since then and i really like the durability of this sofa.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user janc215
Texas
1 review
0 helpful votes
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January 5th, 2020

Bought this mattress for my daughter... Delivered within 7 business days... Expanded to its appropriate size quickly... Also there wasn't any smell only if u stick your nose deep in it but nothing that really mattered... I am happy that it is true to size and measurements... Mattress is really nice and very comfortable... My daughter loves it very much...

Thumbnail of user benitot2
California
1 review
2 helpful votes
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May 16th, 2019

Hey thanks for keeping up your promise. There was a slight stain on my sectional and you guys promised me to offer a partial discount. I am so thankful to you and i received my discount yesterday itself. Your company will go much ahead because you care for your customers. Thank you so much for fulfilling your promise and making it a wonderful day for me.

Thumbnail of user cindyp155
Texas
1 review
0 helpful votes
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November 15th, 2018

Bought a sectional couch. Took forever to receive and when I called their customer service and emailed their customer service got no response. Finally got a response when the couch was finally going to be delivered. Seams on couch started to rip after only 5 months. Called for replacement and was told only 30 day return policy. Now the covering on the recliner part of the couch is completely coming off. Only had this couch 7 months. Junk! Junk! Junk! You get what u pay for.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello, Thanks for sharing your story and images. We are beyond surprised by this and we would like to make it right. We understand that wear and tear is normal on items used on a daily basis, but this is beyond anything remotely acceptable. We would like to explore a best way to solve this situation and will be in contact with you.

Thumbnail of user sophial51
Massachusetts
1 review
2 helpful votes
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April 25th, 2019

I ordered a futon which took three weeks to come in! When it got to my home there was no back or legs at all! I then called sofa mania to let them know of the lack of parts essential for use! They then directed me to email them a picture of the futon without the legs! So I immediately sent the image! That was a week ago. I send several emails about how I needed to know if another one was being sent or what was happening. Since I have not gotten a reaponse at all and when I call them o get no answer. I have contact the Better business bureau. They have launched an investigation into this overseas company and from what they told me I am not the first person with these issues. This company is a con. We must stop doing business with these companies overseas. They rip us off then ignore us. I made a plea to my bank and they are going to reverse my payment and make the company repay it to them now

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello Sophia, thank you for taking the time to share your experience as we do take all of our customers concerns seriously. I am deeply sorry for the situation on hand and would like to have this matter escalated for proper. Thank you for your patience while we look further into the matter. Regards, Aldo S.

Thumbnail of user carrollo10
California
1 review
0 helpful votes
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September 18th, 2019

I really like this sofa very much as it is very fine and well-built. I received the updates in the timely manner and delivery was done well before the promised date, easy assembly and instructions were quite clear. I also liked the quality of the fabric and the capacity of the sofa to hold weight is good. Thank you so much!

Thumbnail of user dwaynem85
Florida
1 review
1 helpful vote
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June 22nd, 2020

DO NOT PURCHASE THIS COUCH. We had this couch for a little over a month and one of the back support pieces broke. I'm the heaviest person in my house at 150lbs. There are no playful kids, only an infant child. The support just broke when my wife tried to sit up straight. The wood inside the fabric was broke and the back support was hanging down. With me having the couch for just a short time and assuming that a company would stand by their product, I asked for a replacement part. I didn't ask for another couch or money back, just replace the single piece that broke. Sofamania response was "it's outside of the 30 day policy, sorry for the inconvenience". A $700 couch with a defective back support. Now I have to look for another couch. This was the second sectional I purchased from sofamania and will definitely be the last.

Update: They agreed to refunded me $150. I was told they couldn't replace the broken piece because the item is out of stock.

Thumbnail of user laurap305
North Carolina
2 reviews
2 helpful votes
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November 28th, 2018

I ordered a sectional from this company and when fedex delivered it and me and my husband took it out the box to assemble it! OMG! It looked nothing at all like the pictures that were posted on the site, the couch sat to low, it was hard, it looked liked absolute trash, so me and my husband wrote to Sofamania and told them we wanted a refund so they said they were emailing us the return labels for the 4 boxes that it came in luckily we kept the boxes so we boxed everything up we had fedex come pick up all the boxes and when we reached out to this company to find out what's taking our refund so long to post back in our account, they tell us we only sent back one box and that was the ottoman! Why the hell would we only send back the ottoman? We are still fighting with them for our refund so the question is if they didn't get back all 4 boxes then where are they? Because the fedex man scanned them all in when he picked them up! This company is a scam

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello Laura, I do apologize the item did not work for you and the delay in resolution. I would like to look into this matter for you.

Thumbnail of user rosannes9
Maryland
1 review
0 helpful votes
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June 22nd, 2019

I was looking for a more durable, affordable, quality sofa for our family. The sofa I bought from Sofamania fit the description. When it arrived, the main cushion was damaged. The company responded quickly and we were sent a replacement quickly!
Overall, it is a very nice sofa, honestly described, reasonable and excellent customer service was provided.

Thumbnail of user sylvesterb23
India
1 review
0 helpful votes
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August 17th, 2019

A perfect sofa for my room. I like this 4-seater sofa but when i ordered it, inventory of the item on the website was just 1. I ordered in hurry still i guess i missed the chance. I was very upset when i did not hear from the company about tracking for 2 days thinking that i will not receive the item. I immediately called and happy to hear the positive and polite response from the representative that it is still in the warehouse and reserved for me. However, due to some issue carrier did not picked the item from the warehouse. Now, it's clear that i will receive the item sooner. I got surprised when i received the item within next 4 days after having a word with you. Thank you, team. Great work done by you!

Thumbnail of user marias404
Michigan
1 review
1 helpful vote
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June 1st, 2018

I ordered on Sunday and it arrived on Friday... Wonderful! My husband easily put it together in 30 mins. We both can comfortably sit on the loveseat. The cushions are a little firm but are comfortable. Overall worth the money spent. Satisfied.

Thumbnail of user dougc464
New York
1 review
0 helpful votes
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February 28th, 2020

Liked this complete set online & also i expected the quality at the same time. Everything was quite good & also i am happy with it. However the fabric of one of the back cushion was torn from the back side & it made me very upset. Thanks to their good customer service that they understood the situation & immediately sent the replacement of the part. Upholstery & wooden material used is very good. Very comfortable & soft to touch & feel. I am hoping that it would last long. Can rest on it for long hours...

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user veronicar65
Georgia
1 review
4 helpful votes
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June 19th, 2018

Boxes arrived torn and product was damaged and scratched on the sides. Additionally, one of the sofa cushion zippers was broken. Customer service number on website does not work and unresponsive from multiple emails.

Thumbnail of user glennekaj
Florida
1 review
0 helpful votes
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July 30th, 2019

I've had two ottomans from the ottoman and chair set. It has poor carpentry, and the base has broken on both of them. The chair so far, has not posed any problems. I've had this piece about 90 days, so I guess you get what you pay for.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello,

Thank you for contacting us and we do apologize for the issue on hand. We do indeed offer a 30 day policy, however if you can kindly provide us with an order number, I would indeed like to have this matter addressed. Thank you.

Thumbnail of user ryang152
New Jersey
1 review
0 helpful votes
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May 27th, 2018

With the selection available and free shipping on all items, they kept me hooked on their website, purchase a chair for my room, its beautiful, cozy and fabric is comfortable, really awesome for the price I paid. The only downside is that I wanted to wait on delivery and they do not have future shipping facility, rest all is great! I would defitinaly recommend.

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Thumbnail of user jamalj12
New Jersey
1 review
0 helpful votes
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June 23rd, 2019

I ordered a bed frame as im moving, delivery service was excellent as I got the item with in 48 hours. The delivery person was very humble and pleasant. Talking about the bed frame is of very good quality and astonished with the price for such a quality furniture. I definitely recommend Sofamania and will order again for further items of furniture once I am moved. Excellent choice, Excellent service, Excellent product and a never before end to end experience!

Thumbnail of user ranganathanp
New Jersey
1 review
1 helpful vote
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May 31st, 2018

I was amazed to see such wonderful stuff at such wonderful prices! The futon I bought from them could have set me back with around 1.5K, had I bought it from any shop in my neighborhood. Checked the details about it by calling them and they were courteous and helpful, delivery was quick, and I put it together quickly with my roommate's help. The futon is beautiful and by looking at it I can say that it will serve me well during my stay here. Good job sofamania!

Thumbnail of user tarask3
Mississippi
1 review
3 helpful votes
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November 25th, 2017

Got low-quality defective product (couch) from Sofamania. When trying to return was informed that 20% of the price would be withheld as "processing fee". Well, that's a nice way of doing business, isn't it? Based on their return rates, these "processing fees" must be the main way of monetizing their business.

Service
Value
Shipping
Returns
Quality

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Shop top quality designer furniture at affordable prices. Free shipping! Sofas, Love Seats, Recliners, Beds, Mattresses, Sectionals and a great variety of products for your home and office.

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Thumbnail of user aldos17
Aldo S.
Complaints Manager

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