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    Sofamania

Sofamania

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Overview

Sofamania has a rating of 3.7 stars from 418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sofamania most frequently mention customer service, good quality, and long hours. Sofamania ranks 11th among Furniture sites.

  • Service
    36
  • Value
    36
  • Shipping
    34
  • Returns
    21
  • Quality
    35
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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37
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How would you rate Sofamania?
Top Positive Review

“Great problem resolution and customer service!”

Brittany P.
3/29/19

I ordered two Kandy Victorian- Style Chesterfield Velvet Double Sofas from Sofamania.com in the color beige however one half of my order was shipped in the incorrect color light grey. I contacted sofamania.com customer service and after I sent them a few photos of the incorrect product received, they promptly resolved my issue by having the correct sofa color shipped to my home within a couple of days. Thank you sofamania.com team for making this correction as seamless as possible; I will continue to be a return customer ;)

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Top Critical Review

“The most uncomfortable”

Negjn H.
2/4/24

I bought the Amanda model. Besides being super uncomfortable the center caved in after 5 months!it went ot of shaped i am not big or fat person and i live alone either. So disappointed. And the customer service just say sry we couldn't do anything :) totally unfair and the worst experience that i've everhad

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Reviews (418)

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customer service (82)
Thumbnail of user prestonr18
California
1 review
0 helpful votes
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December 7th, 2019

This recliner is reclining properly and the leather fabric used to materialize feels amazing. When anyone sits on it, it provides such a warmth and relaxation. Though it took some time for me to assemble the recliner but i am happy with the way it is working. I hope this recliner lasts long as we all are habitual to it. Thank you!

Thumbnail of user scottm488
New Jersey
2 reviews
1 helpful vote
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May 29th, 2018

Superfast delivery and sturdy packing. My guests keep asking me about outdoor sectional set I bought from sofamania. Its beautiful, sturdy and looks expensive. Iwould definately consider sofamania whenever I am buying furniture for my home again.

Thumbnail of user rudolphp11
New Jersey
1 review
1 helpful vote
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May 17th, 2019

The sectional sofa set is excellent, very comfortable, quality, etc. We loved it. Well done Sofamania. And the product packaging was also excellent and also the delivery people are so nice. Overall is the great sofa set. I received the product before the original estimation date. Thanks for the beautiful product. Keep doing the good job!

Thumbnail of user deeh104
New Jersey
1 review
0 helpful votes
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March 5th, 2020

This is a great chair for my small room. It came in nice packaging & was easily assembled by me. Looks beautiful & matches my room decor. Comfort is good. Delivered quickly by FedEx in good condition... Would buy again from your company... Great buy for this price...

Thumbnail of user pierreg44
California
1 review
0 helpful votes
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October 15th, 2018

I wish I can order over the phone, the person I spoke to was helpful and helped me ordering online. I am 62 and have a small frame, this recliner I ordered is light weight and compact, just perfect for me. It is quite comfortable too. Easy to move and to assemble. Cleans easily if you have a kid at home. I am thinking of buying one for girlfriend too.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for the positive feedback, we will address your concerns regarding possibly placing orders via phone in the near future.

Thumbnail of user solomong13
New Jersey
1 review
1 helpful vote
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September 9th, 2019

Such a beautiful sofa... I really love the color I pick and the fabric of the sofa is so soft as well as smooth something I like the most. It arrived on time and such a lovely piece in person. Every part was there in the box and assembly was very easy. Thank you!

Thumbnail of user loganb83
New Jersey
1 review
0 helpful votes
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September 12th, 2019

Very nice sofa, beautiful color matches with the furniture of my bedroom. It was very easy to assemble and i made it just in few minutes. It's upholstry is amazing and the comfortness makes me feel sitting or laying on it for long hours. I won't mind reordering the product from you. Thank you!

Thumbnail of user smarts13
Maryland
2 reviews
20 helpful votes
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April 24th, 2020

I ordered a velvet Victorian chaise and it arrived after 10 days. The package was not damaged but the item was defective. The washers wouldn't go into the legs, the legs wouldn't fit into the holes on the back. Furthermore the backrest and the base holes were far apart and can't be screwed together.
I am hoping for a full refund as i have all the pictures to prove the defects. But I still haven't heard back from them although I sent them all the details!

Tip for consumers:
Please don’t order from here. It’s a waste of your money and you’ll be burdened with useless trash you can’t even use

Products used:
None! It was defective

Service
Value
Shipping
Returns
Quality
Thumbnail of user coling52
New Jersey
1 review
0 helpful votes
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July 27th, 2019

I love these chairs Very much. The fabric is easily cleaned, they are easy to put together and the style of the chair is quite good. I love them and they look great in the dining room as well as the living room. These chairs came in quality packaging and with clear instructions to assemble it. All of my family members loved it.

Thumbnail of user nicolen42
Pennsylvania
1 review
6 helpful votes
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August 7th, 2017

Website says the couch will be delivered in 3-4 weeks. It has been 5 weeks and they are telling me it will be about 2 more weeks to get in their warehouse and another 7-10 days before I receive it! So total about 8 weeks!

Thumbnail of user erwing13
New York
1 review
0 helpful votes
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May 15th, 2019

I ordered a two seater cream leather sofa. It was out of stock but I was given a date if it being back in stock after which I would receive an update re delivery. Sure enough, I subsequently got an update that it was in stock and a call to arrange a delivery date and time. On the day, I got a text to give me a delivery slot. Van arrived within that slot. Sofa came in two boxes and it came in through a normal front door. The seat/arms in one box and back in another. Sofa looks great and is really comfortable. The seat cushions are firm and the back gives support in all the right places. I have never bought a sofa on line before and relied on the dimensions which were accurate. We are very happy with the goods and the customer care before and during delivery. I feel confident based on that, that if we have a problem later it will be dealt with promptly (not that I am anticipating one!) Overall, five stars.

Thumbnail of user shayt18
Illinois
2 reviews
18 helpful votes
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March 4th, 2019

If I could give it negative stars I would. Ciara and Nikki, both terrible people who didn't even try to help me. And upon me telling them I could leave them a bad review Nikki bluntly said "you go do whatever you wanna do". Geee thanks.
Now I can see why they don't care cause I'm not the only 1 star review they have.
The sent me broken sofas 5 times. Had to wait for it for over a month. And now they won't replace the broken piece I have.

Thumbnail of user janeth294
Ohio
1 review
1 helpful vote
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February 7th, 2019

I bought a recliner from Sofamania and the footrest will not go down without getting out of the chair and manually pushing it very hard to close it. It is also crooked. One side sits lower. When I asked about a refund, they want the orginial box (which was trashed and falling apart when we received it) and then a 20% restocking fee! This chair can not be restocked! I will order from Wayfair from now on! My refund from them was no problem at all!

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello, we do apologize about the condition of the item, and if the item is damaged, we do not charge a 20% restocking fee, and do ask for images or short video. I will be looking further into the matter to best assist. Thank you.

Thumbnail of user joshuab171
California
1 review
2 helpful votes
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May 1st, 2018

Couches are perfect. Worth what I paid for them, breeze to assamble. I read the reviews and I'm glad I ordered anyways. They are a new business and there is room for improvement, however my experience with them was great!

Tip for consumers:
Look for the promations they run periodically, I saved $50 on my order.

Service
Value
Shipping
Quality
Thumbnail of user gradyd9
New Jersey
1 review
0 helpful votes
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May 23rd, 2019

I am a web designer and I like the way you people have maintened your website, I like the products you showcase however I feel tat there is room for impeovement, you people should try enabling 360 degree view of your products and that would be amazing. You can contact me if you want to get that done :) Shopping furniture online is a tricky and always leaves customers wanting for more. I would really love to see the products in person since images and view can tell you how the product looks but not how it feels, so one has to take chance and I did. I have to say I am impressed, it was all good, from ordering to receiving, assembling and the quality and feel of product. The only issue I faced was with a missing cushions which I found inside the base when told by your customer service team, you should put a note somewhere on the external package as to where to find them. I am happy with my experience with Sofamania and would rate them 4 stars for their efforts.

Thumbnail of user hansc22
Arizona
1 review
0 helpful votes
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May 19th, 2019

I was looking for a futon that looked good and is comfortable. I decided upon one in black on Sofamania.com and could't be happier. Delivery was within time frame and Item set up was very easy and it looks great. The length is a bit short, but i am okay with that. I have had a great experience with the customer service team as they were able to reslve my queries in time and professionaly. Overall, I love the product and services! Would recommend Sofamania!

Thumbnail of user ottoy2
New Jersey
1 review
0 helpful votes
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September 28th, 2019

This sofa is very beautiful. It is well packed and arrived on time as promised. Also this sofa is as described in the picture. Size and the holding capacity of the item is as per the requirement. There was just a small issue with the sofa at the beginning, the legs are slanting/bending towards the floor and i was very upset but the team helped me a lot by sending out the replacement of all the legs and did address the situation properly. I am thankful to them and really appreciate their products and services.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user imeldam6
New Jersey
1 review
0 helpful votes
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August 27th, 2019

I am very excited with my purchase. In a very first look, i like the design and the structure of this chair. As i want to purchase large number of chairs in a designer look at reasonable price, it suits my expectations. I really liked the fabric of the chair and the two support pillows makes it more comfortable and stylish. Easy to assemble the item and it was packed in standard packaging. It is a product which is liked by everyone and highly recommended.

Thumbnail of user danat70
1 review
0 helpful votes
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October 11th, 2018

We are finally done with the living room décor, purchased this mid century futon in purple from sofamania and its amazingly gorgeous! Received it in 2 boxes and it took me and my husband around half an hour to put it together. This is my first purchase from them and i was a little skeptical, they have mixed reviews and some of them were terrible, so i called the 800 number to find out, the associate was very professional and cleared my doubts and assured me not to worry, she also helped me with the details of box sizes and weight. They shared the tracking information on the 3rd day of ordering and I received it before the due date, I am happy with my purchase and experience with them.

Thumbnail of user daniell414
Missouri
1 review
0 helpful votes
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October 2nd, 2018

Customer service is horrible. Order a navy blue chair. Sent the wrong item the first time. Tried to send back and was horrible to contact. Told me to keep the product and they would give me 10% back. I did not want what they sent me. Sent it back and got another package that was awful wrong! Awful company!

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

We do apologize our shipping department did not send the correct items, and are currently addressing the issue of difficulty in contacting customer support. We do appreciate your review and will work towards rectify these issues.

Thumbnail of user elbertr13
Netherlands
1 review
0 helpful votes
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May 14th, 2019

I like the cushion seating of the sofa. The complete sofa is covered with genuine fabric seating where I relax after coming from a long working day. The design looks good with my rest of the furniture. I can comfortably sit with people and enjoy the family conversation.

Thumbnail of user shereew7
New York
1 review
0 helpful votes
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April 4th, 2020

Nice Mattress. Though the packing was damaged however the mattress was in good condition... I was looking for this one since long... We had a nice sleep as it is of good quality... Good value, happy with it :)

Thumbnail of user kalyanip1
Rhode Island
1 review
0 helpful votes
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December 18th, 2019

Sofamania Posted Very attaractive discount on a Recliner Sofa around Thanks giving.
I had initially booked a Sofa from different shop from their Thanksgiving deal but then cancelled that after choosing this better offer from Sofamania. After 1 month, they cancelled my order without any prior conversation with me, I am left with no Sofa, All the Thanks giving deals are gone and I need to have a Sofa in my house and no way I can get it in Thanksgiving deal rates at any outlets.
Who is responsible for this financial loss of mine?
I don't understand how can they cancel my order just like that,... it is like putting fake deals just to attract customers and cancelling them. If there is no stock then why do they accept orders?

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello,

We do apologize as items do oversell, and it is never anticipated to not fulfill an order, again our deepest apologies for any inconvenience caused by the matter.

Regards,
Aldo S.
www.sofamania.com

Thumbnail of user jeanninew7
New Jersey
1 review
0 helpful votes
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June 18th, 2019

"Packing of mattress is very good., they covered all sides, all edges with hard card bord along with thick poly. Cover and finally packed with plastic gunny bag & stitched very well. I was worried about packaging & transportation before receiving the item, finally the mattress arrived: it is amazing, sleeping is very very comfortable. Spring koils working fine. I observed, i am sleeping 2 hours extra time for my regular sleep. This is a sign of comfortable sleep with a suitable mattress."

Thumbnail of user brianf223
New York
2 reviews
0 helpful votes
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May 26th, 2018

Ordered a love seat last week. Great look... Value for money... Very good service by the seller Sofamania... The people are good, responsive and concerned. Five star for the service. Worth of money...

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Thumbnail of user aldos17
Aldo S.
Complaints Manager

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