• Sofamania

Sofamania

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Overview

Sofamania has a rating of 3.7 stars from 418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sofamania most frequently mention customer service, good quality, and long hours. Sofamania ranks 11th among Furniture sites.

  • Service
    36
  • Value
    36
  • Shipping
    34
  • Returns
    21
  • Quality
    35
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
37
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How would you rate Sofamania?
Top Positive Review

“Great problem resolution and customer service!”

Brittany P.
3/29/19

I ordered two Kandy Victorian- Style Chesterfield Velvet Double Sofas from Sofamania.com in the color beige however one half of my order was shipped in the incorrect color light grey. I contacted sofamania.com customer service and after I sent them a few photos of the incorrect product received, they promptly resolved my issue by having the correct sofa color shipped to my home within a couple of days. Thank you sofamania.com team for making this correction as seamless as possible; I will continue to be a return customer ;)

Top Critical Review

“The most uncomfortable”

Negjn H.
2/4/24

I bought the Amanda model. Besides being super uncomfortable the center caved in after 5 months!it went ot of shaped i am not big or fat person and i live alone either. So disappointed. And the customer service just say sry we couldn't do anything :) totally unfair and the worst experience that i've everhad

Reviews (418)

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customer service (82)
Thumbnail of user lakeisham10
New Jersey
1 review
0 helpful votes
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March 14th, 2020

This is good platform bed. It was easily assembled by my husband & provides great support, sturdiness & strength... It contains all the parts for assembly... Instructions were easy & clear to follow... It looks expensive though but very much affordable... Holes were drilled at the right place & wooden slats are of good quality... Would recommend your company!

Thumbnail of user pabloc45
Arizona
1 review
1 helpful vote
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October 22nd, 2018

I was in market for a chair with high backrest & comfortable seating & found it on Sofamania. They delivered it in 10 days. It was easy self install however you would require two people to do so. It may not look sturdy while assembly however i have had no problems with the chair till now. The feel & look of the chair is definitely best for the price.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thanks for the positive review! So glad you are satisfied with your purchase!

Thumbnail of user lucym108
Nevada
1 review
0 helpful votes
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October 11th, 2018

It's pretty, stylish and sturdy, assembling it was simple. I would recommend this for anyone wanting a coffee table for an apartment or even just want more room to move around the living room without worrying about the coffee table getting in the way. Shipping was fast and they responded to my emails in time. I recommend sofamania!

Thumbnail of user hillaryw10
New Jersey
1 review
0 helpful votes
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October 28th, 2019

I am happy with your customer service team as they provided me all the updates related to the order on timely basis. Though it got late by some days due to non-availability of inventory at store. I waited for some time as it was not urgently required. Also for the inconvenience, the team provided partial refund. They know how to manage the things as well as how to keep up with their customers.

Thumbnail of user jasonf172
New York
1 review
0 helpful votes
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May 27th, 2018

Purchase a Patio set from them, price is just right, set you back with less than $200! It took them 5 days to get it delivered, were easy to assamble, looking good for now, i am waiting to see how they hold up in years to come. Overall a satisfactory experience. Great deal for my outdoors! Recommended!

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Value
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Returns
Quality
Thumbnail of user sammyp35
Illinois
1 review
1 helpful vote
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March 1st, 2020

Looking for a full size sofa since long time & was not able to find in the local market. I went online & i really liked this sofa at Walmart. Matches with my room decor. I ordered it though anixously however happy to have it here. My family members also liked it. Comfort is good, adjustable armrest, seating is firm however as per our expectations. Great back support i must say & quality is wonderful...

Thumbnail of user jeralde4
Sweden
1 review
0 helpful votes
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August 27th, 2019

As we purchased various items from your online store and purchase was above $700 so i thought i should get more discount. For this, i started a general conversation with the customer support team. They informed me that the discount would be flat 15% as listed on the website. I know that my expectations were high and there is no room of entertaining such concerns still i argued with them but the team was so polite and so emphathetically listening to me knowing that they could not make any changes as per the policy. However, when the conversation ended they agreed to issue extra 5% discount on my next purchase. I really love to purchase with them and would continue doing so they cater to my needs appropriately. Thank you so much!

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello,

Thank you for sharing your experience and we are so glad that we were able to offer an additional savings on your order. Thank you for your business!

Regards,
Aldo S.

Thumbnail of user franm58
Wisconsin
1 review
0 helpful votes
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April 6th, 2020

Sofa is good and the linen fabric is superfine however one of the sitting cushion was uneven a little when i received my sofa but as we assembled it quickly, my husband told to use it. Hopefully, his decision is right and sofa turned to be very good for comfort and cushion also got even with usage. Loved the furniture!

Thumbnail of user stephand20
1 review
0 helpful votes
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October 11th, 2018

I received the table damaged but they resolved the issue quickly. I was surprised to see such a prompt service. They got it exchange in no time and also offered a discount for the inconvenience. Great Customer Service Sofamania! Keep doing the good work...

Thumbnail of user terad3
Oregon
1 review
0 helpful votes
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November 20th, 2018

Purchased a couch pictured left and right facing for the chaise portion of the sectional. Moments later reached out via chat to ensure the sectional could indeed be assembled either way on the Angolo 1. I was told no it could not. They closed out the chat when I asked to cancel the order due to the couch not working in my space. Now the chat is suddenly not responsive. Terrible customer service and false advertising of product. Pretty irritated by the service and the inaccurate description for the item being sold. Bet they would have charged me return shipping too. Screw you guys.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello Tera, thank you for your feedback to do apologize for any misinformation. To confirm, this item is reversible and we will take this opportunity to retrain our staff and ensure accurate and correct information is provided. Thank you.

Thumbnail of user kaitlinh12
New Jersey
1 review
0 helpful votes
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August 13th, 2019

I was looking for a sofa since long consisting of reversible chaise and then one of my recommended me your company. As i got busy due to my work schedule, i forgot to visit your online store. As your store name was in my mind, i started my search last week as now the need is very urgent. I found out this one and ordered it with doubt. It is great to have this item and assembly was easy. Though there was a minute issue which is small stain on the backrest not highly visible. But thanks to your team that you replaced the complete part on my 1st request and i was able to use it for the function at my home. I like the way you took care of the situation on hand and this sofa is worth for it's price.

Thumbnail of user darnellv3
New Jersey
1 review
0 helpful votes
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November 25th, 2019

I really like the quality of this sofa. Also the color looks fresh and amazing at my room. The seating is firm and comfortable as what i wanted. Delivery was on time and i was getting updates of every movement. Highly recommended product to everyone. Thank You!

Thumbnail of user kristau3
Florida
1 review
0 helpful votes
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January 22nd, 2020

Great sofa! Very beautiful and comfortable... Packaging was perfectly done... Easy assemble and delivered on time... Product is as per the description also the color is very beautiful... Upholstery is soft and padded cushions provides ultra comfort... I can stay relaxed for long hours... Highly recommended sofa!

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user marcic10
New Jersey
1 review
0 helpful votes
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July 30th, 2019

Hi SofaMania, i am happy to have this item at a reasonable price. Your ongoing offers are very good that really helps a lot. Along with that quality of the foam and cushions is good and chaise is comfortable to sit. I am using this chaise since long and i am happy to see the durability of the item. I can sit or lay down on it for long hours. Every hole was at its place and also every part in order to complete the item is in the box. Minor assembly was required which i did by myself. The chaise is good for small space apartments. It is the right fit as per my requirements. Thank you for such a beautiful product.

Thumbnail of user vijayp33
New Jersey
1 review
0 helpful votes
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May 31st, 2018

When I pitched sofamania to my client on a recent project, they were skeptical about the quality and service of sofamania, I am regular with sofamania and I assured them that these guys can deliver. We purchased a outdoor set and few chairs and all were delivered in time, my client is happy with the furniture and I was able to finish this project sooner than their expectations. A win-win for my client and me. Thanks sofamania!

Thumbnail of user claudineg6
California
1 review
0 helpful votes
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November 28th, 2019

Along with the chairs, i ordered accent table from you. Table was perfect and matches with my expectations. It was neither too low nor too high in height and fits in my place properly. It can be moved easily from one place to another according to the requirement. I used to keep many a small things over it and sometimes i forget after keeping it but i find it easily there. Design is also wonderful. Thank you!

Thumbnail of user deanner9
Switzerland
1 review
0 helpful votes
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November 1st, 2018

I was looking to purchase a new sofa and landed sofamania website, thanks to their ad campaign... I read reviews and decided to take a chance. I wanted a sturdy sofa with easily cleaned fabric and good support. Made the purchase & haven't looked back. The sofa was delivered in 2 weeks and I am pleasantly surprised by its comfort and great amount of support. I like sofamania for their honest pricing and great customer support, I would be recommending them to friends and family.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user trentb38
Illinois
1 review
1 helpful vote
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September 9th, 2019

At first i was skeptical about price but it's definitely comfortable and worth for it's price. I was also worried about it being too memory foam- but it is a pretty darn good balance of soft and firm. I liked the mattress very much. Such a nice sleep i had with my kids for last 3 months since i started using it.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for sharing your experience with us. Leaving your input is greatly appreciate as we value your willingness to do so. Glad to hear you are content!

Aldo Scotti
Sofamania.com

Thumbnail of user jeffreys227
New York
1 review
1 helpful vote
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June 1st, 2018

Furniture arrived very fast. When we opened it, the assembly was simple. The quality is great. Exactly what we needed for our guests. Very comfortable. Love everything about this transaction and recommend the company and their products.

Thumbnail of user montec18
New Jersey
1 review
1 helpful vote
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May 23rd, 2019

All is well. I am pleased with my purchase from Sofamania. It's an exceptional loveseat that is priced just right. I was a little skeptical as I read negative reviews about sofamania but the loveseat was so beautiful and aggressively priced, I took chances. Surprisingly, everything went well and was seamless, from purchase to delivery and after sales support, they have nailed it. I am writing this review as I realized that the reviews are only posted by people having bad experience and when everything went alright, no one bothers to put a favorable review. I am happy with your services sofamania, my review will help prospective buyers find positives about your company, and help them take an informed decision.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user alineb12
Louisiana
3 reviews
4 helpful votes
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March 15th, 2019

We bought this couch for our Air B&B. The first guests we had, two very small women, were sitting on the couch and it collapsed - the back leg just went wonky. My husband tried to fix it but the same thing happened again. He noticed that the wood of the frame that the leg was screwed into was very very cheap and thin. You get what you pay for and we learned our lesson.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello Aline, we do apologize for the current condition of the item, as it is never our intent to have such incidents occur. We would be more than glad to look into the matter to best rectify the matter. Thank you for your patience!

Thumbnail of user jamesh1423
Virginia
1 review
1 helpful vote
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July 18th, 2019

I thought long and hard about the purchase and I would have to say it was due to the great reviews from others that made me finally order it. With the new direction I'm going with in my studio Apartment it is the first of the items I ordered from sofamania.com and ultimately i received what is desired. You made your place in my heart by understanding my choice and needs. Thank you so much SofaMania!

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello James,

Thank you for taking the time to share your experience. We thank you for trusting us with your needs and do hope to hear back from you soon!

Regards,
Aldo S.

Thumbnail of user kamishao
Georgia
1 review
3 helpful votes
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March 29th, 2019

I see all the terrible reviews. I placed my order on the 3rd of the month i was told a week ago i would have confirmation. Fast forward 10 days later nothing so i guess I'll do what everyone else and file a complaint and get my money back this is ridiculous... i've learned my lesson no more online furniture shopping...

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello, we do apologize for the delay. Some products are offered on a pre-order basis, with an estimated shipping window of 2-4 weeks. I will be looking further into the situation to best assist. Thank you for your patience!

Thumbnail of user robinf149
New Jersey
1 review
0 helpful votes
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February 11th, 2020

This futon has everything I need! It is compact enough to fit in my spare room for my two kids. It is super easy to assemble. Color looks fresh, quality is good, very beautiful and comfortable to play, sit and sleep on it. Sleak design with modern look... Sturdy piece of the furniture... Great product at this price...

Thumbnail of user noahk28
New Jersey
1 review
0 helpful votes
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May 23rd, 2019

Got my sofa bed from Sofamania a day early, they deliver surprisingly fast, but can do better on packaging. When I received the package it was ripped a bit and FedEx guy told that this must have happened during transit. Fortunately there was no damage to my sofa-bed. It was easy to put together and the color is matching my decor! Its just a few days with the Sofa-bed and I am not sure about its longetivity, but overall I am happy with the services and products they offer. Recommended!

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

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Aldo S.
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