• Sofamania

Sofamania

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Overview

Sofamania has a rating of 3.7 stars from 418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sofamania most frequently mention customer service, good quality, and long hours. Sofamania ranks 11th among Furniture sites.

  • Service
    36
  • Value
    36
  • Shipping
    34
  • Returns
    21
  • Quality
    35
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
37
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How would you rate Sofamania?
Top Positive Review

“Great problem resolution and customer service!”

Brittany P.
3/29/19

I ordered two Kandy Victorian- Style Chesterfield Velvet Double Sofas from Sofamania.com in the color beige however one half of my order was shipped in the incorrect color light grey. I contacted sofamania.com customer service and after I sent them a few photos of the incorrect product received, they promptly resolved my issue by having the correct sofa color shipped to my home within a couple of days. Thank you sofamania.com team for making this correction as seamless as possible; I will continue to be a return customer ;)

Top Critical Review

“The most uncomfortable”

Negjn H.
2/4/24

I bought the Amanda model. Besides being super uncomfortable the center caved in after 5 months!it went ot of shaped i am not big or fat person and i live alone either. So disappointed. And the customer service just say sry we couldn't do anything :) totally unfair and the worst experience that i've everhad

Reviews (418)

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customer service (82)
Thumbnail of user nanniec6
California
1 review
0 helpful votes
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July 21st, 2019

It was very pleasant to see the attention, service and response to my online order concerns. Representatives were quite patient and informative with the process of my order, and strived to ensure that I was fully satisfied from start to finish. Thank you! It means a lot to me the way things were taken care of by you guys. I am very much delighted to do business with you for furniture products.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello,

Thank you so much for the feedback, it was very much appreciated and are so glad we were able to rectify the matter accordingly.

Regards,
Aldo S.

Thumbnail of user kimm683
New Jersey
1 review
0 helpful votes
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October 18th, 2019

Hi, i just want to share my beautiful experience with your company. When i purchased my 1st small space sofa from your company, i was very nervous as well as sceptical at the same time however everything turned out to be positive. I really like the sofa as it was delivered quickly and that too without any hassle. Also it was easy to assemble the sofa. It was worth for the price which i paid. Since then i purchased numerous products from your store and also recommended to others. Though there were some small issues pertaining to some products but at the end customer service team helped a lot. Thank you so much for both products and lovely customer service.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user ianp100
Florida
1 review
0 helpful votes
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June 6th, 2019

I recently bought a recliner from Sofamania. I've had it about three weeks now, and I want to say that I really enjoy it. It is very comfortable, it looks great in my living room, and the price could not be beat. I am not getting paid to say this, nor did I get a price reduction to give a favorable review. I was hesitant about buying something like this online, especially from a company I had never heard of, but everything has been great and their customer service is very good. I made the right choice, and when I need some additional furniture, they'll be the first ones I think of.

Thumbnail of user lionelt13
New York
1 review
0 helpful votes
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November 6th, 2019

This is such a beautiful sofa which is perfect for 3 people sitting having good weight holding capacity. It contains all the parts and everything was packaged properly. It gives fresh look in my living room and everyone liked the sofa. The fabric is also good and upholstery is amazing to touch and feel. Thank you for such a craftmanship.

Thumbnail of user dougc322
New Jersey
1 review
0 helpful votes
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October 7th, 2019

Thank you so much for this amazing sofa. This is providing such a comfort in my living room when one sits on it. It also matches my living room decor and cushions provide extra support. I also like the diamond shape structure of this sofa which is so unique and classy. It also contains compartment/velcro tab at the bottom of the cushion which contains instructions, hardware, legs, etc. This i come to know when i called the team and informed them i am missing my half of the sofa which made me upset. Later, they made me realize that i missed to search under the compartment/storage area. It is a highly recommended product and team is very helpful.

Thumbnail of user ervinc16
California
1 review
0 helpful votes
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October 12th, 2018

A very good product... good size and a great addition to my living room... loved it. Cushions are very good too, overall the quality of the item is great for the price. They don't burn a hole in your pocket and deliver within due date. I recommend sofamania!

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Glad you are happy! Thanks for the positive review!

Thumbnail of user georgeg236
New York
2 reviews
1 helpful vote
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May 27th, 2018

I ordered a love seat. Good product. It has enhanced the beauty of my living room. If I wish to buy it for long term use say 8-10 years. Go for it without giving a second thought. I really thank to Sofamania for providing these kind of stuffs...

Thumbnail of user kathiea6
Nevada
1 review
0 helpful votes
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April 7th, 2020

I received my sofa quickly... Very happy with the packaging and the way all the parts and instructions were inclusive for assembly however i thought leatherette would be good to feel but this one seems to be OK OK... Still a good bet at this price, believe me!

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user carolinar30
Texas
13 reviews
10 helpful votes
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November 22nd, 2018

Because of Sitejabbers, Aldo from Sofamina, right a wrong. Within hours of writing my review of broken lift chair, their 30 day policy etc. Also responded in a positive way, sent a brand new lift chair.

So grateful first to Sitejabbers, I've shared your site with family and friends, posted on my Twitter account. Amazing site. I need to express gratitude to Sofamina, Aldo for your quick fix, response. I so appreciate you Also for handling my dilemma in such a manner. I'm home from hospital and using my chair. Thank you

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello Carolina, I do apologize for the current situation on hand. We do solely offer a 30 day warranty but would like to look further into this matter. Thank you.

Thumbnail of user horacew8
Sweden
1 review
0 helpful votes
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October 31st, 2018

Having decided recently to upgrade my bed, I thought of buying something in Victorian style. I looked around on the internet and landed on Sofamania.com. I have to say that the prices were fantastic and the beds were looking awesome! I placed an order for a Victorian style bed with tufted headboard and I couldn't be happier. The ordering process was simple and the bed didn't take long at all to get here. Assembly was easy and straightforward. I'd definitely recommend these guys.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to feedback with us. Leaving your experiance is extremely important to us and we value your willingness to do so. Have a great day!

Thumbnail of user shauna31
New Jersey
1 review
0 helpful votes
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February 26th, 2020

This platform bed is one of the easiest furtinure i have ever assembled... Storage capacity beneath is good... The bed looks like it cost a lot more money than it does... The slats give plenty of support... Came in good packaging and all the pre drilled holes are at the right place to put in the slats easily... This is a very nice, well made bed. I expect it to last many years to come... I would definitely purchase from your company again...

Thumbnail of user opheliac2
Arizona
1 review
0 helpful votes
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March 23rd, 2020

Before purchasing online, i usually check the reviews but this time i took the chance and i am surprised to see the quality. It is affordable and looks nice in person. Though the sitting is very firm still i like it because of the back cushion support that is so good for relaxation...

Thumbnail of user emeralds7
Virginia
1 review
0 helpful votes
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September 23rd, 2019

I bought a sofa... waited three weeks. Nothing. Called and asked what was going on and they said that the couch was 'out of stock' even though I had ordered it and they had never contacted me. They gave me the option of waiting another 4 weeks to get the original couch or ordering another one that they said would be shipped out the next day. I asked if they could give me a credit for my trouble and they gave me 5% off. I never received a tracking number or credit and waited another week... nothing. Just found the couch and when I opened it up and it has multiple holes in it! This is absolutely ridiculous!

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello Emerald,

We do apologize for the delay in fulfilling the order as well as the condition in which the item arrived. Upon looking into the order, a see photos have been provided as of today and customer support is currently working on the claim. I did also want to mention that the credit of the difference and partial discount should reflect back within 3-5 business back on the original method of payment. Thank you for your patience while we rectify the issue on hand.

Thank you.
Aldo S.
www.sofamania.com

Thumbnail of user jenniferw571
Jennifer W.
Utah
1 review
0 helpful votes
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July 13th, 2019

Sofamania was a great company. Their chair was good quality and comfortable. Read the size measurements so that you get the right furniture for your space. If you need to do a return they are quick to help you.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Thumbnail of user georgettel7
Louisiana
1 review
0 helpful votes
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June 2nd, 2019

I chose this futon as it had to go up two flights of stairs which was easy to do. The futon was very easy to assemble and looks good as a seat. It converts into a bed very easily and although I haven't yet slept on it, it does appear to be comfortable. The only reason I did not give 5 stars is that the woodwork required a little sanding but that was a minor complaint. On the whole I am delighted with the product.

Thumbnail of user rodgerb23
New Jersey
1 review
1 helpful vote
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September 3rd, 2019

Thank you for such a beautiful product. I like your products and services because of the quality you deliver. I like the designing, upholstery, fabric of this sofa very much. Though it is my 1st purchase from your company but it is worth for the price i paid and delivery on time in good packaging.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user curtr26
California
1 review
0 helpful votes
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May 30th, 2019

Sofamania is a go to place if you want to buy cheap furniture that works. Unlike other online shops I have experience with, their customer service and delivery service is top notch. They have real customer service and I spoke to them a couple of times during this transaction. I bought this futon from them and it is gorgeous. Shipping time was reasonable and the item arrived on the 7th day from order. It came with everything one need to set up, I did the assembly myself (instructions recommended 2 people) and it was not too complex. Sleeping on it initially was a little uncomfortable as the seats were hard, after a few days of use I feel that either they soften a bit or I am now habitual of sleeping on them. It works great a work-seat, I sit with my laptop on it and the stiff bottom/back kept my back straight. Overall a good experience!

Thumbnail of user burgundyr
Texas
1 review
2 helpful votes
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August 13th, 2018

Well i love my couch, after reading some of yall reviews i assume your lying lol i didn't have no bad experience and my couch looks like the picture, even better in person to me. I am a satisfied customer.

Thumbnail of user lorettag31
California
2 reviews
0 helpful votes
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June 11th, 2018

I liked this set so much I purchased a second one. I wanted a little bit more table space so I ended up purchasing two of these sets and put them together. I love the height as well as the full dining table effect without taking up the room of an actual table and chairs. Very happy with this purchase so far. Very much pleased with customer service as well...

Service
Value
Shipping
Returns
Quality
Thumbnail of user dewayneh15
India
1 review
0 helpful votes
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October 21st, 2019

I really like the upholstery and the comfortness of this sofa. It is also beautifully designed and in my room provides fresh look. Very easy to move from one place to another. I was able to assemble the item easily and the color looks so vibrant that it provides an amazing feel when i enter into my room after a hectic schedule. Thank you for such a comfortable item...

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user williamr399
Illinois
1 review
4 helpful votes
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July 10th, 2018

This company is awful! I worked in the warehouse and they DO NOT care about your product! They throw around everything and by the time it gets to you not only is it NOT what you see in the pictures but 9 times out of 10 its damaged! Then they want to take so much money away from you and will not refund you the entire purchase. The warehouse has NO rules. Mgmt allows the workers to do whatever they want. Do not waste your money with this company!

Thumbnail of user johnnys121
New Jersey
1 review
0 helpful votes
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April 7th, 2019

I ordered a swivel/ rocker and read all the reviews and was waiting for an issue. I have no issues with my chair and just have to say to SAVE YOUR BOX for any issues that arrive. Without your shipping container is almost impossible to return. My chair does take done effort to get the recliner down but so did the one I replaced. Good price.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user joaquine4
New York
1 review
0 helpful votes
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July 29th, 2019

I can not express my emotions after having such a beautiful chaise lounge. It took just 5 minutes to assemble the item. This item is very sophisticated and comfortable. My kids love this chaise very much. Item was delivered within shipping time frame. Velvet of this item is so soft to feel and i am in love with this item. Easy to move the item and value for money.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Regards,
Aldo S.

Thumbnail of user annh352
India
1 review
0 helpful votes
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November 10th, 2019

I really like the reversible chaise feature of this sectional. It helps me a lot to adjust accordingly. The green color of this sectional looks unique and gives fresh feeling. The upholstery and fabric of the sofa is good to touch and fee. I feel very comfortable on it. It took me some time to put the item together. Good to have this as it is worth i paid for and is under my budget.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user barts49
California
1 review
0 helpful votes
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July 16th, 2019

The product finally arrived close to 3 weeks after placing order. Product was great and the customer support is honest and prompt on my order. As 2 legs of the item are slightly damaged, customer support has agreed to replace the damaged legs when the new stock arrives, it was in good condition and ultimately all that ends well is good. I am using this product from last 6 months and i believe that it will last long due to the standard material used to manufacture this item.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello,

Thank you so much for the feedback, it was very much appreciated and are so glad we were able to rectify the matter accordingly.

Regards,
Aldo S.

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Shop top quality designer furniture at affordable prices. Free shipping! Sofas, Love Seats, Recliners, Beds, Mattresses, Sectionals and a great variety of products for your home and office.

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Thumbnail of user aldos17
Aldo S.
Complaints Manager

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