• Sofamania

Sofamania

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Overview

Sofamania has a rating of 3.7 stars from 418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sofamania most frequently mention customer service, good quality, and long hours. Sofamania ranks 11th among Furniture sites.

  • Service
    36
  • Value
    36
  • Shipping
    34
  • Returns
    21
  • Quality
    35
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
37
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How would you rate Sofamania?
Top Positive Review

“Great problem resolution and customer service!”

Brittany P.
3/29/19

I ordered two Kandy Victorian- Style Chesterfield Velvet Double Sofas from Sofamania.com in the color beige however one half of my order was shipped in the incorrect color light grey. I contacted sofamania.com customer service and after I sent them a few photos of the incorrect product received, they promptly resolved my issue by having the correct sofa color shipped to my home within a couple of days. Thank you sofamania.com team for making this correction as seamless as possible; I will continue to be a return customer ;)

Top Critical Review

“The most uncomfortable”

Negjn H.
2/4/24

I bought the Amanda model. Besides being super uncomfortable the center caved in after 5 months!it went ot of shaped i am not big or fat person and i live alone either. So disappointed. And the customer service just say sry we couldn't do anything :) totally unfair and the worst experience that i've everhad

Reviews (418)

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customer service (82)
Thumbnail of user noreenl7
North Carolina
1 review
0 helpful votes
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July 17th, 2019

Once again, you nailed it as your team responded proactively and addressed my all the concerns in a courteous and professional manner. I received an item in damaged packaging which happened in transit and immediately e-mailed your company. You took charge of this matter and asked for images. Upon receiving the images, you not only offered the best of the options to remedy the situation. However, i thought of opening the package and check the item. Too my surprise, everything was perfect with the product. Not a single scratch, damage on it as the stuffed material used for protection makes it secure. Thank you for your meticulous approach.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello Noreen,

Thank you so much for sharing your experience, as we do deeply apologize for the condition in which the packaging arrived but are indeed glad all was received well!

Regards,
Aldo S.

Thumbnail of user malloryw13
New Jersey
1 review
0 helpful votes
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October 18th, 2019

I am so much amazed with the sofa that i purchased recently from your company. The fabric of the sofa is good and the seat cushions are so comfortable due to high density foam used for designing. My kids also feel relaxed and comfortable on this sofa and lay for long hours. The color also looks good though it was little lighter than shown in the picture. Still i liked it because of it's classy and fresh look with comfort utmost. Thank you!

Thumbnail of user kandyl4
Pennsylvania
1 review
0 helpful votes
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October 19th, 2018

The couch was not built well. A part has already broken and was informed they only have a 30 day warranty. It makes sense when your products are poorly built. I would not recommend this company. Avoid!

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello Kandy, sorry to hear about the sofa. I will look further into this matter to best assist. Thank you for your patience.

Thumbnail of user marlaineo
New Jersey
3 reviews
3 helpful votes
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July 11th, 2019

Horrible product and horrible customer service. Never use this company, you will regret it! Large sectional sofa arrived after 6 weeks in pieces, approximately 6 boxes. Hardware was incorrect, it did not fit together, back of sofa unstable. Company does not stand by their products. Boxes were not usable for return, they will not provide new ones. Packaging now is our responsibility for their inferior product.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello Marlaine, yes packing is required for successful returns as stated on our site, as well as advising the customer to report any damages to the packaging and/or item. Upon looking into the order, I do not see any images provided or any prior notification that the packaging was compromised. We did offer a discount, which was denied. We have also offer a replacement, which was also denied. Unfortunately, the carrier will not pick up the item without it being box. We would be more than glad to issue a refund upon return. Thank you.

Thumbnail of user gs412
Texas
1 review
0 helpful votes
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December 16th, 2019

I was so excited to receive this chair after all of the great reviews.

I received a completely broken chair. There are at least 4 nails sticking out and the cushion seat fell on the feet as I moved the chair. The whole chair was broken.

I have contacted Sofamania and am awaiting a response. Expecting at least a full refund. So disappointed.

I may update my review based on the response from the company, we will see.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello, thank you for contacting us and do apologize for the issue on hand, upon looking further into the order, we can advise this was bee refunded in full as of today 12/17. We do advise to please allow 3-5 business days for funds to post back to the original method of payment. Thank you.

Thumbnail of user irvinf12
Louisiana
1 review
0 helpful votes
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April 5th, 2020

It came in nice packaging and there were no damages. Assembly was straight forward with clear instructions. Purchased last month and it is turning out to be nice. Sturdy material used and holes were properly aligned so it was set up quickly... Worth for the value... Would recommend!

Thumbnail of user tommieb21
California
1 review
0 helpful votes
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July 27th, 2019

I loved this sofa very much. My kids play and sleep on it comfortably. It is value for money. One thing i want to more add is there customer service team as i am highly impressed with them. I forgot to enter the coupon code and later realized it. I e-mailed the team about it and within couple of minutes i got an e-mail from the team that it has been applied manually to my account. I really appreciate their products and services.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello,

Thank you so much for the feedback, it was very much appreciated and are so glad we were able to rectify the matter regarding the discount accordingly.

Regards,
Aldo S.

Thumbnail of user stevend204
California
2 reviews
0 helpful votes
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May 23rd, 2018

Ordered a set of modern chairs and a dining table. I am impressed with the quality of the furniture, it gives an elegant and classy look to my new house. Thinking to buy some more stuffs from Sofamania. They have amazing deals... Very much pleased with the shipping and customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jewellh9
India
1 review
0 helpful votes
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May 14th, 2019

A perfect setup for guests with 'Presley Sofa set', that brought our living room to life! Thank you SofaMania for offering such a wide variety of quality products combined with beautiful designs that are simply irresistible

Thumbnail of user bretc21
New Jersey
1 review
0 helpful votes
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November 30th, 2019

This sofa is a great pleasure. When i sits on it, it provides so much of comfort and calmness. It was assembled by me in 20 minutes without any hassle. Very reasonable and delivery & shipping very quickly. I would recommend this to everyone.

Thumbnail of user andream364
Arizona
1 review
0 helpful votes
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April 1st, 2020

Very nice chair. Though came in damaged packaging but i am happy that chair itself is not damaged from any where. Good to touch and feel. Perfect for my small room and back rest is really good for comfort... Liked by all. Thanks! :)

Thumbnail of user suer245
Ohio
1 review
0 helpful votes
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October 12th, 2018

After some research, I ordered a sofa for a low budget living room remodel. I had a short turnaround time and contacted customer service to request expedited delivery. The sofa arrived within two weeks! Very easy to assemble and fit the intended space perfectly. A great value for the money.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

We are pleased to know you are content! Thank you for shopping with us!

Thumbnail of user archieb45
New York
1 review
0 helpful votes
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September 16th, 2019

I love to purchase from your company. Last time, i ordered 1 seater, 2 seater and 3 seater from your store. That order was delivered on time and quality of the product was very good however i got little bit confused because it was delivered in somewhat 4 to 5 boxes and that too not all the boxes were delivered on same day. Also some parts were in the velcro tab or compartment which i come to know when i called their team. Except this confusion, everything was at par. Thank You!

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for sharing your experience with us. We understand the value of time and truly value your willingness to leave your input. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user candicen11
Georgia
1 review
1 helpful vote
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September 9th, 2019

I ordered a brown leather sectional from Sofamania which cost over $800 - looked really really nice on the pictures online. When it got here and I assembled it it looked cheap, VERY small, and like a child's play couch. Now we have to pay $150 just to have it returned. Not happy. Would give 0 stars if I could

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

We do apologize the item was not to your standards, if there was a discrepancy with the item and the measurements are off, kindly provide images to info@sofamania.com to have this addressed for a full refund upon return. However, to confirm we do in fact have a 20% restocking fee for returns not subject to damage or defect, which is listed on our site.

Thank you.
Aldo S.

Thumbnail of user wilberta11
India
1 review
0 helpful votes
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October 5th, 2019

I am happy with my recent purchase of sofa from your company. At the beginning, i was wondering if this transaction will work out or not however i am satisfied with my sofa. Quality of the sofa is good and the instructions were quite clear. Still i faced a minute issue i was not able to assemble it by myself so i took my friend's help and then we rested on it for long and spoke for hours. Though it was funny however after a long time we were together. It created good memory.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for sharing your experience with us. We understand the importance of time and truly value your willingness to leave your input. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user austind58
New Jersey
1 review
0 helpful votes
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August 29th, 2019

I am happy to have this bed at my home. This bed is really beautiful and looks stunning. My children loved it very much. They feel very comfortable and can rest, play, etc. for long long hours. The instructions were clear and it was easy for me to assemble it as i am a single parent. Last time, i purchased furniture online from other company and that transaction went well. This was very risky however one of my good friend suggested me your company and i thought of giving it a chance. This is really a success and it looks amazing in my room. Worth it's price.

Thumbnail of user angelan87
North Carolina
1 review
0 helpful votes
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December 6th, 2018

Very easy to order! Very helpful staff!
Very Comfortable! Looks better than the picture! Brightened my entire home! I could not be more satisfied!
Delivery was swift! I can not wait to buy a matching Lounger! I love Sofamania! Thank you so much!

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user ladonnaa4
California
1 review
1 helpful vote
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February 10th, 2020

Perfect color for hall area in my home... This purple in person also looks wonderful... The velvet fabric is very soft to touch & feel... I wish i should not go anywhere as i feel so comfortable laying on it. My children also use it because it's more comfortable than their bedding... It looks expensive & classy product... In the beginning, i was little concerned about the color, quality, price but now i just wish to say thank you for this product... I really love it!

Thumbnail of user allisonp55
1 review
0 helpful votes
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October 11th, 2018

After reading some negative reviews I was worried about buying from them. I ended up buying this mattress as my co-worker said he has one from them and loved it. It would be perfect for my bed had it been a tad shorter. Although, It lays down very well. Very happy with this purchase now a month in.|

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

So thankful you took a chance with us and are pleased!

Thumbnail of user jeaninec26
California
1 review
0 helpful votes
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March 14th, 2020

Great sofa for 4 people sitting... Everything was perfect except the missing legs & hardware for assembly... Though the team was quick to resolve the issue by sending the replacement however it was very inconvenient for me... Later, i acknowledged that missing parts were in velcro when i spoke to the team members... Quality is good, comfort is nice & i must say an amazing color for my living room...

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user nolanl21
Florida
1 review
0 helpful votes
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January 30th, 2020

We got in love with this couch and it is growing more as we feel the softness and comfort it provides... Color is true to the picture... Also i don't feel getting up from it & i am sorry to say that you are making me lazy just kidding but lovely comfort and makes my room look better and beautiful... Got many compliments...

Thumbnail of user gizellel
Massachusetts
2 reviews
23 helpful votes
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October 1st, 2018

Hi Order a couch that arrived damaged. It took emails and phone calls to finally have them issue a return label. Upon return, the refund was issued in partial amounts.
I also ordered chairs that had gushing reviews on the website. Upon receiving the chairs, I realized that reviews were deceiving. The chairs were extremely small and uncomfortable and I am a size 0 American or 2 European. They deducted 20% of my refund for the chairs. I also noticed and tested my observation that they only post mostly the positive reviews of the items and deliberately ignore the negative ones and hence I was lead to believe that the items are wonderful. I am going to avoid this company going forward and warn consumers to be very careful. When things go well, I guess it is great, but when it goes wrong, the use underhanded tactics to keep your money.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello, we do apologize the item was not to your standards, however per our policy, we do indeed advise there is a 20% restocking fee for all returns not subject to damage. Unfortunately preference and comfort is up to the discretion of the customer, and therefore we provide dimensions so the customer can determine if the item will suit their needs. I will indeed address the efficiency in resolving matters with our customers. Thank you.

Thumbnail of user randolphc21
New Jersey
1 review
0 helpful votes
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January 29th, 2020

I like the frame of the bed & slats provide great support as it is made up of good quality... Received the parcel in good condition, instructions & other hardware tools are included in it... I purchased it for our memory foam mattress which i bought from your company 2 months back... Perfect height for my 8" mattress... We are experiencing great time with your company & would recommend you to others as well...

Thumbnail of user farmonr
California
2 reviews
6 helpful votes
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January 23rd, 2019

So I had a previous issue with them. I was not thrilled about the quality of the couch. However, customer service really stepped up and helped me resolve all of my issues. You can take some comfort in knowing customer service will help you out, but you need to make sure not to give up.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello, we do apologize for the current condition of your item and although we do solely offer a 30 day warranty, we would be more than glad to have this matter readdressed. Thank you.

Thumbnail of user letitias5
New Jersey
1 review
0 helpful votes
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August 14th, 2019

I like your beautiful collection and color variants of products. I ordered a sofa just a week ago for my son. Earlier i was worried about delivery as i read various reviews about delay in delivery and one more reason for my worry was the weather condition in my area. As i was eagerly waiting for it, i reached out to the customer support team because i did not hear anything from last 3 days apart from one message regarding tracking number which was not traceable. Your team is very understanding and supported a lot by providing the exact details. This helped me a lot however as the weather was worse here so it was held up at the FedEx destination city for 2 days and when they delivered it, my son was very happy to see the surprise. Finally, when my son came back from school and sat on the sofa, he was amazed with the quality. Thank you to your manufacture and your whole team for manufacturing this amazing item and taking responsibility for timely delivery.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

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Shop top quality designer furniture at affordable prices. Free shipping! Sofas, Love Seats, Recliners, Beds, Mattresses, Sectionals and a great variety of products for your home and office.

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Thumbnail of user aldos17
Aldo S.
Complaints Manager

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