Sofamania has a rating of 3.7 stars from 418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sofamania most frequently mention customer service, good quality, and long hours. Sofamania ranks 11th among Furniture sites.
I ordered two Kandy Victorian- Style Chesterfield Velvet Double Sofas from Sofamania.com in the color beige however one half of my order was shipped in the incorrect color light grey. I contacted sofamania.com customer service and after I sent them a few photos of the incorrect product received, they promptly resolved my issue by having the correct sofa color shipped to my home within a couple of days. Thank you sofamania.com team for making this correction as seamless as possible; I will continue to be a return customer ;)
I bought the Amanda model. Besides being super uncomfortable the center caved in after 5 months!it went ot of shaped i am not big or fat person and i live alone either. So disappointed. And the customer service just say sry we couldn't do anything :) totally unfair and the worst experience that i've everhad
Once again, you nailed it as your team responded proactively and addressed my all the concerns in a courteous and professional manner. I received an item in damaged packaging which happened in transit and immediately e-mailed your company. You took charge of this matter and asked for images. Upon receiving the images, you not only offered the best of the options to remedy the situation. However, i thought of opening the package and check the item. Too my surprise, everything was perfect with the product. Not a single scratch, damage on it as the stuffed material used for protection makes it secure. Thank you for your meticulous approach.
I am so much amazed with the sofa that i purchased recently from your company. The fabric of the sofa is good and the seat cushions are so comfortable due to high density foam used for designing. My kids also feel relaxed and comfortable on this sofa and lay for long hours. The color also looks good though it was little lighter than shown in the picture. Still i liked it because of it's classy and fresh look with comfort utmost. Thank you!
The couch was not built well. A part has already broken and was informed they only have a 30 day warranty. It makes sense when your products are poorly built. I would not recommend this company. Avoid!
Hello Kandy, sorry to hear about the sofa. I will look further into this matter to best assist. Thank you for your patience.
Horrible product and horrible customer service. Never use this company, you will regret it! Large sectional sofa arrived after 6 weeks in pieces, approximately 6 boxes. Hardware was incorrect, it did not fit together, back of sofa unstable. Company does not stand by their products. Boxes were not usable for return, they will not provide new ones. Packaging now is our responsibility for their inferior product.
Hello Marlaine, yes packing is required for successful returns as stated on our site, as well as advising the customer to report any damages to the packaging and/or item. Upon looking into the order, I do not see any images provided or any prior notification that the packaging was compromised. We did offer a discount, which was denied. We have also offer a replacement, which was also denied. Unfortunately, the carrier will not pick up the item without it being box. We would be more than glad to issue a refund upon return. Thank you.
I was so excited to receive this chair after all of the great reviews.
I received a completely broken chair. There are at least 4 nails sticking out and the cushion seat fell on the feet as I moved the chair. The whole chair was broken.
I have contacted Sofamania and am awaiting a response. Expecting at least a full refund. So disappointed.
I may update my review based on the response from the company, we will see.
Hello, thank you for contacting us and do apologize for the issue on hand, upon looking further into the order, we can advise this was bee refunded in full as of today 12/17. We do advise to please allow 3-5 business days for funds to post back to the original method of payment. Thank you.
It came in nice packaging and there were no damages. Assembly was straight forward with clear instructions. Purchased last month and it is turning out to be nice. Sturdy material used and holes were properly aligned so it was set up quickly... Worth for the value... Would recommend!
I loved this sofa very much. My kids play and sleep on it comfortably. It is value for money. One thing i want to more add is there customer service team as i am highly impressed with them. I forgot to enter the coupon code and later realized it. I e-mailed the team about it and within couple of minutes i got an e-mail from the team that it has been applied manually to my account. I really appreciate their products and services.
Hello,
Thank you so much for the feedback, it was very much appreciated and are so glad we were able to rectify the matter regarding the discount accordingly.
Regards,
Aldo S.
Ordered a set of modern chairs and a dining table. I am impressed with the quality of the furniture, it gives an elegant and classy look to my new house. Thinking to buy some more stuffs from Sofamania. They have amazing deals... Very much pleased with the shipping and customer service.
A perfect setup for guests with 'Presley Sofa set', that brought our living room to life! Thank you SofaMania for offering such a wide variety of quality products combined with beautiful designs that are simply irresistible
This sofa is a great pleasure. When i sits on it, it provides so much of comfort and calmness. It was assembled by me in 20 minutes without any hassle. Very reasonable and delivery & shipping very quickly. I would recommend this to everyone.
Very nice chair. Though came in damaged packaging but i am happy that chair itself is not damaged from any where. Good to touch and feel. Perfect for my small room and back rest is really good for comfort... Liked by all. Thanks! :)
After some research, I ordered a sofa for a low budget living room remodel. I had a short turnaround time and contacted customer service to request expedited delivery. The sofa arrived within two weeks! Very easy to assemble and fit the intended space perfectly. A great value for the money.
We are pleased to know you are content! Thank you for shopping with us!
I love to purchase from your company. Last time, i ordered 1 seater, 2 seater and 3 seater from your store. That order was delivered on time and quality of the product was very good however i got little bit confused because it was delivered in somewhat 4 to 5 boxes and that too not all the boxes were delivered on same day. Also some parts were in the velcro tab or compartment which i come to know when i called their team. Except this confusion, everything was at par. Thank You!
Thank you for sharing your experience with us. We understand the value of time and truly value your willingness to leave your input. Have a wonderful day!
Aldo Scotti
Sofamania.com
I ordered a brown leather sectional from Sofamania which cost over $800 - looked really really nice on the pictures online. When it got here and I assembled it it looked cheap, VERY small, and like a child's play couch. Now we have to pay $150 just to have it returned. Not happy. Would give 0 stars if I could
We do apologize the item was not to your standards, if there was a discrepancy with the item and the measurements are off, kindly provide images to info@sofamania.com to have this addressed for a full refund upon return. However, to confirm we do in fact have a 20% restocking fee for returns not subject to damage or defect, which is listed on our site.
Thank you.
Aldo S.
I am happy with my recent purchase of sofa from your company. At the beginning, i was wondering if this transaction will work out or not however i am satisfied with my sofa. Quality of the sofa is good and the instructions were quite clear. Still i faced a minute issue i was not able to assemble it by myself so i took my friend's help and then we rested on it for long and spoke for hours. Though it was funny however after a long time we were together. It created good memory.
Thank you for sharing your experience with us. We understand the importance of time and truly value your willingness to leave your input. Have a wonderful day!
Aldo Scotti
Sofamania.com
I am happy to have this bed at my home. This bed is really beautiful and looks stunning. My children loved it very much. They feel very comfortable and can rest, play, etc. for long long hours. The instructions were clear and it was easy for me to assemble it as i am a single parent. Last time, i purchased furniture online from other company and that transaction went well. This was very risky however one of my good friend suggested me your company and i thought of giving it a chance. This is really a success and it looks amazing in my room. Worth it's price.
Very easy to order! Very helpful staff!
Very Comfortable! Looks better than the picture! Brightened my entire home! I could not be more satisfied!
Delivery was swift! I can not wait to buy a matching Lounger! I love Sofamania! Thank you so much!
Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!
Aldo Scotti
Sofamania.com
Perfect color for hall area in my home... This purple in person also looks wonderful... The velvet fabric is very soft to touch & feel... I wish i should not go anywhere as i feel so comfortable laying on it. My children also use it because it's more comfortable than their bedding... It looks expensive & classy product... In the beginning, i was little concerned about the color, quality, price but now i just wish to say thank you for this product... I really love it!
After reading some negative reviews I was worried about buying from them. I ended up buying this mattress as my co-worker said he has one from them and loved it. It would be perfect for my bed had it been a tad shorter. Although, It lays down very well. Very happy with this purchase now a month in.|
So thankful you took a chance with us and are pleased!
Great sofa for 4 people sitting... Everything was perfect except the missing legs & hardware for assembly... Though the team was quick to resolve the issue by sending the replacement however it was very inconvenient for me... Later, i acknowledged that missing parts were in velcro when i spoke to the team members... Quality is good, comfort is nice & i must say an amazing color for my living room...
Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!
Aldo Scotti
Sofamania.com
We got in love with this couch and it is growing more as we feel the softness and comfort it provides... Color is true to the picture... Also i don't feel getting up from it & i am sorry to say that you are making me lazy just kidding but lovely comfort and makes my room look better and beautiful... Got many compliments...
Hi Order a couch that arrived damaged. It took emails and phone calls to finally have them issue a return label. Upon return, the refund was issued in partial amounts.
I also ordered chairs that had gushing reviews on the website. Upon receiving the chairs, I realized that reviews were deceiving. The chairs were extremely small and uncomfortable and I am a size 0 American or 2 European. They deducted 20% of my refund for the chairs. I also noticed and tested my observation that they only post mostly the positive reviews of the items and deliberately ignore the negative ones and hence I was lead to believe that the items are wonderful. I am going to avoid this company going forward and warn consumers to be very careful. When things go well, I guess it is great, but when it goes wrong, the use underhanded tactics to keep your money.
Hello, we do apologize the item was not to your standards, however per our policy, we do indeed advise there is a 20% restocking fee for all returns not subject to damage. Unfortunately preference and comfort is up to the discretion of the customer, and therefore we provide dimensions so the customer can determine if the item will suit their needs. I will indeed address the efficiency in resolving matters with our customers. Thank you.
I like the frame of the bed & slats provide great support as it is made up of good quality... Received the parcel in good condition, instructions & other hardware tools are included in it... I purchased it for our memory foam mattress which i bought from your company 2 months back... Perfect height for my 8" mattress... We are experiencing great time with your company & would recommend you to others as well...
So I had a previous issue with them. I was not thrilled about the quality of the couch. However, customer service really stepped up and helped me resolve all of my issues. You can take some comfort in knowing customer service will help you out, but you need to make sure not to give up.
Hello, we do apologize for the current condition of your item and although we do solely offer a 30 day warranty, we would be more than glad to have this matter readdressed. Thank you.
I like your beautiful collection and color variants of products. I ordered a sofa just a week ago for my son. Earlier i was worried about delivery as i read various reviews about delay in delivery and one more reason for my worry was the weather condition in my area. As i was eagerly waiting for it, i reached out to the customer support team because i did not hear anything from last 3 days apart from one message regarding tracking number which was not traceable. Your team is very understanding and supported a lot by providing the exact details. This helped me a lot however as the weather was worse here so it was held up at the FedEx destination city for 2 days and when they delivered it, my son was very happy to see the surprise. Finally, when my son came back from school and sat on the sofa, he was amazed with the quality. Thank you to your manufacture and your whole team for manufacturing this amazing item and taking responsibility for timely delivery.
Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!
Aldo Scotti
Sofamania.com
Shop top quality designer furniture at affordable prices. Free shipping! Sofas, Love Seats, Recliners, Beds, Mattresses, Sectionals and a great variety of products for your home and office.
Hello Noreen,
Thank you so much for sharing your experience, as we do deeply apologize for the condition in which the packaging arrived but are indeed glad all was received well!
Regards,
Aldo S.