Soft Surroundings

I ordered 3 items recently and did not receive a confirmation; therefore I called Soft Surroundings They told me the order did not go through and to call back the next day to confirm. I called the next day and was told no order. Therefore I placed another order with a representative. The order came. The next day a duplicate order came. I was charged for both orders. I sent one back unopened. I called and was told I would be credited for the duplicate order. I was not credited. Both orders were on my credit card statement. I called again and it was argued I had only been charged once. I had the statement in my hand with both charges. I was placed on hold forever. It ended up I have to dispute the charges with my credit card company. I will never order from SS again. The customer service is outsourced and is poor to say the least

Just want to give a shout out to Amy at the Southlake, TX store. I called the store when I could not get my dress size on line. Amy called different stores to find the dress size and within minutes I
Was in touch with Gabriella in San Antonio who sent out the dress that day. (Friday) and I received it on Monday!
Wonderful ladies! Thank you for your great service.
I will always shop at the Southlake store.
Work ethic and customer service is alive and well!

The purchase was billed and shipped the next day but the return took 12 days. By that time the size I needed was out of stock and the dress could not be exchanged. Because the dress couldn't be exchanged I was not refunded the shipping. The sizes are not consistent so it is difficult to determine what size to order. Not paying for shipping again at the tune of $15.95 which seems rather high for a light weight summer dress that weighed less than a pound. I believe the shipping price was very inflated compared to other on line purchases I have made.

I have stopped purchasing from Soft Surroundings for more than a year now. When I first started shopping in the stores and online, the quality was excellent. The shipping charges were crazy and not competitive. Still, I shopped there. Then the quality of the workmanship started going down, design concept is good... workmanship is horrible! A flannel shirt with a cute design on the back that came off after 3washings in the gentle cycle, a nightgown that lost its elasticity after a few washings, stitching that unravels, pin holes near seams that cause unraveling in garment, etc., etc. I shop where there are no shipping charges and the quality is consistent. I was a pretty consistent shopper. Its a shame.

First off I used to love Soft Surroundings. I'm not sure what has happened but they have gone to overpriced cheap clothes that if they aren't backordered for months they just rarely fit right! My husband bought me a 250. Gift card 3 years ago and I have only purchased a lousy overpriced tshirt with it and somewhere lost 50. At least! They don't credit the gift card back they send you "gift certificates" with odd amounts on them with no dates. You can't look up your past purchases on their website. Its ridiculous! The customer service people are so rude!

I am SO sick and tired of receiving their catalog, falling in love with something and not being able to receive it for MONTHS. Ordered a simple white T on 1/5 and was told it would ship on 1/26. NOW they are telling me it will be 3/21 before it ships. Obviously they are taking orders and THEN manufacturing. This has happened to me more than once, and BEFORE the pandemic, so can't blame that. Previous orders meant for vacation didn't make it either. VERY FRUSTRATED! PS. Love their stores.