Soft Surroundings

I purchased a dress for a wedding with free shipping. The dress wasn't true to size and hung terribly on the right side. I started the return process and couldn't understand the woman on the other end of the phone. Every other word was cut off so I just hung up and called back. I decided to reorder in a larger size. When I tried it on it still hung terribly on the right side, the sleeves were cut wrong and hung down from my armpits a good 4 inches! I don't know what standards they are using for sizing but they aren't correct for petite women! I'd have to have either very fat arms or very big muscles for those sleeves to fit!

Very well made dresses, comforters and sheets. Incredible sales if you catch it right since they allow mailing list coupons to be used on top of their sales prices. Items quickly shipped and usually have arrived about 10 days later, although sometimes in separate packages.

I am shocked at the poor reviews and question if they are real. Never had an issue with Soft Surroundings. If I had to say something critical it would be their size runs large.

Their shopping services are so outdated….
Product sizes are off and overpriced.
Returns require filling out paper forms ….
Called customer service, reached India, asked my question three times … in reference to status of return. Answer was " you will get an email "
Finally got information after sending an email.
They have lost this customer.
On line shopping made difficult. Not up to current standards.

I wanted to order an item online and it was stated that it was non-returnable and therefore non-refundable! There is no excuse for this especially for clothing where sizes can vary so quickly according to style…you can't always go by the sizing chart! This outdated policy should be changed!

Although over priced, I really do like soft surroundings clothing. It fits well and fits true to size and is very flattering. However, they are very slow to get things to you, and even slower- if that's possible- to refund you when you return something. I returned two items two weeks ago, and I am still waiting for my credit card to be credited. I called them, and they said it could be another few weeks before they get my account credited. That is just unacceptable. As far as I'm concerned, and I will not order from them again.

I purchased two dresses online from Soft Surroundings. Unfortunately, neither of them fit. I returned them and they received them on September 11,2023. I am still waiting for my refund. I have made several calls and there have been many apologies but no refund. Each time, I'm told to wait 3 to 5 days more. The cost of their clothes is high and waiting a month for a refund is unacceptable. I will not be ordering from them again. No other company that I order from that have similar prices and clothing styles have this problem. I will be leaning heavily on Loft, and JJill in the future.

Was hired by the their display group a few years ago - back when they were a strong business. Danny B and specially Mindy G who ran the display group were both unprofessional and basically full of themselves. Store associates were frightened of these two, specially Mindy G - with her evil eye stares. They stole ideas and yelled at me in a conference room when confronted - stated that if I didn't like it, there would be many who would be glad to take my place. Not surprised that both lost their jobs and now the store is out of business and I'm still running mine.

I love Soft Surrounding merchandise. I have shopped there almost exclusively for several years.
I will not be shopping there in the future as they go entirely to mail order - the absolute weakest part of their business. I have tried to order items on line to be mailed to me. That is not working and they do not care - if their customer service is an example of their future service. Can no longer trust them.
They WERE a great company.

I have been trying for over 4 years to get this horrible company to stop sending me catalogues. They come at least every month, sometimes more. I have written, emailed, called numerous times, to no avail. They have promised many times that I won't get another catalogue, but sure enough, they keep on coming. What a sad, sad thing for our planet. What a horrid company.

I have not even received my item yet but was ordered 6 days ago and still says expected livery 10/17. Had I know this I would never have ordered from this dinasour company. I really hope I like the item because I can't imagine the nightmare of a return. My 1st and last time shopping this company. Too many great places to shop! And on top of that they charge for this rediculous slow shipping. Most companies offer free shipping. Do yourself a favor and shop elsewhere.