Spilsbury

Spilsbury is a website/catalog specializing in puzzles: jigsaw puzzles, 3-D puzzles, and all the stuff that can go with them (puzzles sorter and storage boards, puzzle glue, etc.) Great selection!

I think their pricing is on the high side but the bundle prices (pick 3 of this kind or size) and their clearance items still make it a better buy thank full price puzzles from a store. They also have some fun smaller items that are good for bday gifts and stocking stuffers!

spilsbury.com, bitsandpieces.com and jigsawpuzzles.com are all owned/run from the same company!

I have already written a review regarding this horrible company but this is now an update. After going back and forth at least 5 times between emails and live chat telling me that my order was either on it's way or on backorder I have now received in the mail a post card stating my order, which I placed 1 1/2 months ago has been canceled. How INCOMPETENT can a company be and how can they stay in business? Don't ever buy or attempt to buy from this crap hole of a company.

I ordered almost $150 worth of puzzles on 11/3/16. I have yet to receive these puzzles even though my check was cashed on 11/10/16. Followup by me shows that the tracking number given by Spilsbury for the FedEx delivery was unknown to FedEx. I have written 2 complaints to this company via E-mail asking either for a refund of my money or immediate shipment of the puzzles. As of yet, NOTHING. I strongly suggest that no one do business with this company. A GREAT BIG HEADACHE

This is the worse company I have ever dealt with. They are a ripoff! DO NOT order from them! Never received my order. After 4 weeks of waiting, I was told today that my order WAS LOST IN THE MAIL! Really?

Got a catalog, and was going to order, but then I saw the trump playing cards. I will not spend 1 penny on a company that glorifies this racist, evil person.

Placed order 11/5/16, called on 11/19/16 to check on order. THEY HAVE NOT SENT IT OUT YET. WILL BE ANOTHER WEEK BEFORE ORDER IS EVEN FILLED. THEIR EXCUSE IS VOLUMN OF ORDERS. HELLO, IT THE HOLIDAYS. BEEF UP YOUR STAFF. I WILL GET ABOUT (?) 12/14/16. BAD, BAD CUSTOMER SERVICE.

I ORDERED PRODUCTS VIA THE INTERNET LAST MONTH AND STILL NO PACKAGES. WHEN I CALLED CONCERNING MY ORDER I WAS TOLD THAT IT WOULD ARRIVE BEFORE CHRISTMAS. I ASKED "WHAT YEAR?" AND WAS DISCONNECTED. MERRY CHRISTMAS EVERYONE.

Sent to wrong address. Was returned to them. No refund or confirmation of any kind. Am now having to go through my credit card company to get a refund.

I have NEVER in my life written a negative review on a company before. However, I am so angry right now! I have spent hundreds of dollars buying puzzles from them. It usually takes forever to receive them in the mail or I get a notice that a puzzle or two is unavailable. Because of this, they send me a coupon in the mail for $5 my next order. Last night I placed an order for $39 & tried to use my coupon code to get the $5 off. My receipt did not reflect the discount so I sent them an email asking for them to apply the $5 to my order. They sent me back a response that said my $5 off isn't valid unless I spend $50. No where does it say this on the mailer coupon. I called customer service and spoke to Dani. She repeated the same thing as the email. I asked to speak with her supervisor & she said they weren't available. I asked what their name & contact number was so I could call them. She said she can't give out that info. I told her I was so frustrated that I wanted to cancel my order and I will never order from them again. She said my order has already been processed & she can't cancel it! Meanwhile it will take 2 months to receive the puzzles that they "already processed". This company is a joke! They were willing to lose a repeat customer for $5! Please don't order from them. They don't deserve to be in business!

Ordered a puzzle online for $9.99 with $7.99 shipping and when checkingout was offered a free puzzel with my purchase. So I selected to receive the free puzzel. I then receiived an email stating the puzzel I had purchased was on back order. But my free one would be sent out. My debit card was charges $8.19. Then the next day I was sent an email stating that my order had been cancelled. I did receive the free puzzel in the mail for what I can only assume was a shipping and handling charge. So now I had a puzzel I dont want for something that was supposibly free with my purchase that was cancellesd after this free puzzel was processed. I should have been able to cancel the complete order if they were not able to give me what I ordered. Not cool!

All puzzles ordered have pieces that were damaged in some sort of way, NOT worth what I paid. I think I could have found better puzzles in a dollar store!

First I ordered 3 puzzles. They charged me $10 for shipping all 3. Then a week later, I see my credit card has been billed a different amount. I went back to my order and saw that one puzzle was backordered. I called their customer service line. They said I would receive the 3rd puzzle when it was available, and I would not be charged shipping on it. A few days later I received an email stating that the puzzle was never going to be available, so it was cancelled. 2 weeks later, still no puzzles. When I called them, they said my puzzles were sent to someone else by mistake. Due to high demand they said they could not replace my puzzles. So after about 4 weeks, they tell me no puzzles are coming my way. They said they had reimbursed my card. Case closed? Nope! They shorted my credit card reimbursement. When I asked about this, they said it was an 'error' and that they were sending me a check for the balance, along with a discount coupon for my future purchases. Anyone care to guess what I did with the coupon?

Called Spilsbury to place a puzzle order for one that was on sale plus had a code for a second free puzzle with this same order. Never received puzzles so investigated. When I called Spilsbury they didn't give me any reason for why they were never shipped but offered to ship me another order. They told me both were in stock. Never received the 2nd order... so when I inquired about it, Spilsbury told me they had to cancel the 2nd order of the puzzle I really wanted because it was out of stock. REALLY?! Buyer Beware!. The left hand doesn't know what the right is doing. Instead of crediting the purchase back to my credit card... Spilsbury told me they would send a check refund to me via mail. Yeah right... crossing my fingers on this one! Sure I'll be calling because I'll never receive "it". They 1st said they were giving me a store credit for a future purchase. I told them absolutely not... why, to go through the anguish of them flubbing up a 3rd order. NO THANKS! I'm surprised they are still in business and have a feeling my dilemma is far from over. Never ceases to amaze me how companies like yhis can remain in business being so disjointed & scammers. Don't read the rest of the reviews... they are just as depressing as mine!

Used 150 dollars of gift certificates to buy puzzles, after submitting order charged our credit card instead and are refusing to refund money.

They have always delivered puzzles ordered if available or refunds. The puzzles are beautiful and it's a hobby of many years..

I received my order in record time, and the puzzle was just fine. The brand of the puzzle was "Aquarius."