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SpiritualQuest

How would you rate SpiritualQuest?
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Bangladesh
1 review
0 helpful votes
Follow Michael W.
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Thank you
September 3, 2021

Hey there I got my salt wall, OMG this is heavy. But beautiful. We have one question on the remote it shows multiple colors I was wondering if you had a list of which color is best healing. Anyway thanks for your time here is an image for all to see. Thank you

Date of experience: September 2, 2021
Bangladesh
1 review
0 helpful votes
Follow Juan H.
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Happy customer here
June 13, 2024

Best investment! The sauna is fantastic and fits perfectly in my home. Happy customer here, Top-notch sauna! Reliable, efficient, and the customer service was great too. Very pleased!

Date of experience: June 13, 2024
Bangladesh
1 review
0 helpful votes
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Good work
August 16, 2021

The gang at spiritualquest was extremely patient with me, I called early and found out they are in CA so it was even earlier there. I asked a lot of questions about the 2 person sauna on sale. We must have asked everything from the plug, the size, the bench and much more. Anyway I did not order while on the phone however I did try to order online later. The online order would not go through for some reason. Later a day or so I called and the nice gentleman took my order and it was easy. If patience is what is needed they had it in spades. Good work.

Date of experience: August 14, 2021
New Jersey
1 review
0 helpful votes
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I was roaming around the web one day and found a salt lamp that caught my wife's eye, you know when your wife wants something we as guys have to get it, anyway it showed up fast and it was packed up very nicely. The item is called the mountain salt lamp, its huge and was on sale with free shipping. Thank you.

Date of experience: May 12, 2020
Bangladesh
1 review
0 helpful votes
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I absolutely LOVE my salt wall! It came shipped very securely on a pallet, customer service was impeccable with answering any questions I had (even the ones I thought were dumb), and install was straightforward. My pedicure clients really enjoy the ambiance it brings and I feel it helps with the atmosphere! If you're on the fence, just get it! You won't regret an ounce

Date of experience: November 13, 2021
Bangladesh
1 review
0 helpful votes
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Wonderful the wall works
November 10, 2021

Hi there just wanna let you guys know that we purchased a salt wall from spiritual quest sauna Zen and that we were local and the gentlemen were nice enough to show us their manufacturing facility we got a 5' by 2' wall and a 6' by 2' wall here are some pictures of how they were doing when they were manufacturing we were able to pick up a day after our visit. It was wonderful the wall works perfectly and to be honest these things are incredibly fragile. So if they're not handled properly somebody could Absolutely break one we didn't we had help loading it help unloading it and help setting it up up as suggested by the great gang at spiritual quest I spoke to Robert.

Date of experience: November 9, 2021
susan r. SpiritualQuest Rep
over a year old

Thanks, Andy great to see you again, and thanks for the great sane report. Call anytime

Bangladesh
1 review
0 helpful votes
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Thank you again
June 6, 2021

The shipment arrived on time for our birthday boy who loves it. He has it in his room now with all of his other cool stuff. I will definitely be ordering more products from this company as they are wonderful to work with. Thank you again for your amazing salt lamps and having such a variety

Date of experience: June 6, 2021
California
1 review
8 helpful votes
Follow Kaera A.
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I purchased a $4,000 outdoor sauna from them that came with a joke of an assembly manual and a 14-page online manual with zero directions/diagram as to where to plug everything in. When I asked for help as to where everything plugs in, the "manager" person belittled my request for a diagram and told me he needed photos of the "thing" (his actual term). Then he proceeded to be rude to my electrician who I needed to hire to help me due to insufficient instruction materials, by calling him "insignificant dude." When I posted this review, he threatened that bad reviews work both ways—seemingly indicating that he might in turn, post a bad review for my business? Really? This man Rick has lost both referrals and future business from me. I will gladly amend this review once the sauna is in working order.

Date of experience: September 27, 2021
susan r. SpiritualQuest Rep
over a year old

SpiritualQuest
1:43 PM (0 minutes ago)
To Kaera

Please note Kaera there is a sad situation that bad news does go both ways.

For some reason its hard for you to understand that we are not at your location and are simply asking for images to help the staff at the factory to help you

The sauna is not set up correctly that is clear - we know you don't want to hear this but it is true.

The mistake will need to be pinpointed and the images will help the factory to do so

So far you have sent an (1) image of a cord that does not reach the sauna does not need an adapter or another cord it is something in the set up.

We have asked for images not three times and so far you refuse to provide them here is the 4th request

SpiritualQuest
1:27 PM (10 minutes ago)

To Kaera

1.27 pm 09/27/2021

We will need the following

A series of images of the inside of the sauna, please

Complete back wall image
Complete right wall image
Complete left wall image
A series of images of the outside of the sauna

Complete image of the front of the sauna
Complete image of the left side of the sauna (as looking at the sauna from the front)
Complete image of the right side of the sauna (as looking at the salt from the front)
Those images along with the one sent so far will be forwarded to the factory for directions
The factory should reply in one day

The prior email asked for this as well, you will have to note support from the factory is generally the next day.

SpiritualQuest
11:47 AM (1 hour ago)

To Kaera

11:47 AM (1 hour ago)
1147am 9/27/21

Something is not set up correctly we will need more photos - of the walls inside and a more full view of the box inside and out thank you

And we will have to send them to the factory, this unit was tested and working in totality

So the short answer is this is somehow connected improperly the snapshot we have is not enough to figure out the issue

We do suggest having a qualified assembly person there to execute the assembly as well

Unfortunately, the image provided is not enough for me to see the next step and we will send to our engineer at the factory once we have a little more perspective.

Thank you

All the sauna needs is a 20 amp outlet for power

Troubleshooting: the process does take the help of the factory representative and the items we have asked for are simply the next step
Try to be patient as troubleshooting a setup is not very hard but is a day or two situations.

Email sent to the factory within 1 hour of our last call

Factory support is one day turnaround and they generally do require more information of course.

SpiritualQuest
2:08 PM (0 minutes ago)
To Kaera, bcc: smartmak

Hi Lucky

You are Bcc'd here.

The customer that has the two-person outdoor sauna is having trouble with setup.

Can you see if you can help, we did ask for images but she only provided one (included)

Please tell me if this helps thank you (she is cc'd here you may want to reach out to see if she will send you more images)

Please note this is the sauna we had set up here for the images on the site, it was fine, worked perfectly, with no short plugs or missing items.

Please provide a directive of how to correct the setup issue and or the cord alignment issue.

We have also explained to her that support engineers reply in about one day -this is our confirmation we are sending the one image to you.

They are refusing to send more images we will do our best to get more thank you

The customer thinks the cord is too short we did try to let her know that the cord is not too short it is simply set up wrong. (this caused a serious negative response)

They are not trying to listen and is just doing her best to damage us now. Thank you for your help.

Lucky we also need to order 2 more for a new shipment from Safia to be added

Thank you

Bangladesh
1 review
0 helpful votes
Follow Drevely F.
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Amazing service
October 19, 2021

Hey Roberto thanks for your help, my salt wall came out sweet. The blocks are generally perfect we did have to do some cutting as you suggested. Thanks for the step by step consults and we are very proud of our work. The order came with unlimited consulting free, which is the key and we got the lights, the adhesives and the blocks. Let me know what you think?

Date of experience: October 19, 2021
susan r. SpiritualQuest Rep
over a year old

Bravo Drev, it was a pleasure working with a customer that understands that with a little hard work and collaboration all is possible. In your vortex best Roberto.

Bangladesh
1 review
0 helpful votes
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Hey there! I recently had an amazing experience at the Executive Single Salt Cave Sauna, and I just had to share it with you! As a satisfied customer, I can assure you that this place is nothing short of transformative.

From the moment I stepped into the sauna, I was enveloped in a gentle warmth that encouraged me to sweat out all the toxins in my body, leaving me feeling refreshed and revitalized. The salt-infused air worked wonders for my respiratory system, while the infrared heat provided relief to my sore muscles and joints.

The atmosphere inside the salt cave was incredibly calming and relaxing, making it the perfect environment to unwind and recharge. I could feel all the stress from my day melting away with each passing moment, and I even noticed better sleep at night afterward.

If you're looking for a unique and rejuvenating experience, then I highly recommend visiting the Executive Single Salt Cave Sauna. The combination of infrared heat and Himalayan salt offers a multitude of benefits, and the calming ambiance is just unbeatable. So, go ahead and treat yourself to an unforgettable experience!

Date of experience: December 27, 2023

Overview

SpiritualQuest has a rating of 4 stars from 208 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpiritualQuest most frequently mention salt lamps, cave sauna and supply chain. SpiritualQuest ranks 5th among Alternative Medicine sites.

service
153
value
148
shipping
148
returns
143
quality
144