Square Inc

Once you have money on the account, they WILL freeze it (legal or not...) and you can wait for months for your money. With the account being in that state, you have ZERO possibilities to talk to any of their clowns in the organization and all you get via e-mail is the canned e-mails that their untrained monkeys are allowed to send.

I look at them as a bunch of scammers and would rather take pennies as payment from my customers than dealing with these shady figures again.

This year is the second time my account has been locked takes payment says its transferring to your bank account a d never does. I had to call customer support that sucks three times. Finally was able to transfer my $7600 and now wait two more days. They could waive the fee and transfer instantly. Im looking for a better alternative. Last year my account was getting hacked their fix was to change my email so I cant even have my business email tied to my square account. Great security

We are a small ecommerce store. Square does not provide a secure payment method for online payment. As soon as I connected square payment method to our ecommerce store, we started getting lot more transactions than before. Square verified all the transactions are valid. After 1 month, all of them reported payment dispute as those are done by scam people through Square online payment. We fulfilled, delivered all orders to customers and provided proof of delivery with tracking number. Still,Square did not provide any help on solving payment dispute. Their customer service did not respond at all and ignore our cases. Totally unprofessional people work on the customer service team. We ended up losing a lot of money from those disputes. We immediately disconnected their payment method. We will never use it again nor will recommend it to anyone. Square is a very illegitimate and unprofessional business.

Do not use square. I just had a $2,000 transaction held, put under review and blatantly told to return because it was fraudulent without any insight as to why or how it was. Not only did they do this - they accused the customer of theft and had me portraying them in the same regard when in reality it is and was square the entire time! They pick and choose at will what transactions they want to review or little or no basis at all. They will seize your account and money and completely prevent you from using your business. Absolutely a huge rip off and scam and couldn't say one good thing about the company. Do not use them.

I just phone square to ask about loyalty reward. I spoke with the customer representative from US, just a minute ago. Perhaps, she heard that I'm a Filipina, her tone was very rude. I'm unsure if I disturb her in her sleeping or she's in the bad mood. Perhaps, you don't need her at customer service. She's not friendly and her tone was rising up on me. All I want is just to recommend my friend who would like to purchase POS set. She didn't even try to understand my inquiry. I am a user of Square for more than 2 years now but this is my first time I encountered a customer service like her. SUCKS. I contacted *******000 for her to give me a $#*!ty attitude.

This company refused to release $30,000 in payments, they closed our account twice and I would never even recommend them to my worst enemy - they are unreliable, no customer service, wont even pick up your calls once they have deactivated you, and they deactivate you WHILE THEY HOLD YOUR FUNDS HOSTAGE - they sent us an email saying 90 days they MAY release them. I have told the client to start a return with her bank and they better refund her -- SQUARE IS A NIGHTMARE AND THEY WILL STEAL FROM YOU

Square made an extreme increase in pricing and subscription rates and charged our non profit organization annually without giving us the option to pay month to month. They did not send a receipt nor give details regarding the services now offered in the "upgrade". This was a hard hit at the first of the month when rent and bills are due.

The system is absolute garbage. Not at all intuitive and full of things that don't work as they should. Do not purchase this system! There are much better ones available. The support here also sucks badly, and issues highlighted repetitively by customers are never resolved, "we're looking into this because we know it's important" is the same answer to the same problem of 5 years ago. They stole money from me, I paid hundreds of dollars to upgrade to access certain features which any normal person/business would need - it's obvious the people programming the system have never worked in an environment where it would be used - and then they changed that membership so I have to pay again if I want to get the 'bare minimum' which they call premium again. I'm discontinuing at the end of this month. Highly recommend AVOID AT ALL COSTS.

I have never made an account with this website yet it's taking my money... wth, ive tried multiple times to login into square yet am not even given the option to attempt to login on to their main page. This is despicable and evil