Square Inc

The invoices are fantastic and the amount of services they provide for the small fee of merchant processing is outstanding. Square has helped me track my expenses such as new equipment and makes it all very easy to understand. I have become much more organized now that most finances are in one place. The addition of Afterpay allows customers to make payments on the services they want and makes it easy to get paid. Great experience!

Easy for taking payments, however their security is absolutely terrible. If you choose to use the square debit card, and it gets hacked or stolen and all the money drained, they will not lock the account, take forever for disputes, and good luck getting your money back. If you try to get status updates, they'll tell you the same information they told you three months ago.

Square was very easy to use. I signed up and immediately began using the Square service. Six months later, everything was going so well that my business more than doubled. However! Business was so good that Square began monitoring my sales. Square sent me an email one day stating that the amount of sales that I was processing was considered too high risk and they immediately closed my account. Yes... Square closed my account because I had too many sales. Square is a nice little service to use if you have small sales every once in a while. But if your sales grow and your transactions start getting larger... find another service! Square is fine for the little guys selling small items from time to time but that's about it. If you intend on processing numerous sales on a daily basis, get a professional credit card processor and leave Square to the little guys.

This company likes to hold your funds. It has happened too many times. I do not understand why they keep holding funds for already established customers. It is no reason for this. I am starting not to trust them. I haven't even paid off my square machine that I purchased yet. But they keep holding my funds. I wish I knew this up front.

I recently had an extremely disappointing experience with Square that left me utterly frustrated and stranded during my vacation. Here's my candid review of my encounter with Square's services:

**Account Closure without Warning:** Square abruptly closed my account without any prior warning or explanation. This shocking action caused significant disruption to my finances and impacted my ability to access my funds during a critical time.

**Funds Held and No Support:** To make matters worse, Square decided to hold my funds, leaving me in a dire situation. This action left me with limited financial resources, and I was forced to sleep on the streets during my vacation due to the sudden closure of my account.

**Lack of Accountability:** Despite reaching out to Square's customer support for assistance and an explanation, I was met with a lack of accountability and empathy. Their inability to provide timely and meaningful support only added to my frustration and despair.

**Unforeseen Consequences:** Square's decision to close my account without any prior warning had unforeseen consequences that impacted my overall vacation experience. The stress, anxiety, and financial difficulties I encountered could have been avoided if Square had exercised greater transparency and responsible account management.

**Disregard for Customer Well-being:** This experience has left me deeply disillusioned with Square's services. The fact that they demonstrated a complete disregard for the well-being of their customers and failed to provide any form of assistance or recourse in such a critical situation is truly disheartening.

**Conclusion:** My encounter with Square has left me in a state of disbelief and frustration. Their abrupt account closure without warning, coupled with the subsequent financial difficulties and lack of support, has resulted in an unforgettable negative experience. I would strongly caution others to carefully consider the potential risks and consequences before entrusting their financial transactions to Square.

I know that's too much to ask. I can't tell how many times a simple phone call for support turned into a headache of repetitive times saying one's email name phone and so on. Not even getting to the problem or less likely getting an solution. Ridiculous Square. Stop using and outsourcing out of country to people who barley speak and understand the language let alone can here us talking. So frustrating to use a company that is riddled with software challenges —as a business owner I've about had it!

Our small business relied on Square for over four years, processing tens of thousands in sales. Then, one day, they decided to hold over $4,000 in payments being processed. They then proceeded to deactivate our account for absolutely no reason, citing that, per their General Terms of Service, they can drop us at any time for any or no reason. I called several times, had a couple of ongoing email threads. NOTHING. No reason given, zero support provided. This company does NOT have their customer's best interests at heart and openly preys on small businesses who can't fight back.

Have been utilizing square for my business as a licensed cosmetologist since 2011 without issues except for unexpected fees. However Friday 6/24/22 after finishing a few clients, I needed to transfer money over to my bank account and was told my account is "under review" for suspicious activity. I called and was unable to get any resolve. They have no fraud department so I'm not even sure who is "investigating my account". I asked to speak with a manager, was told one would return my call by end of business day Friday. It's now Monday 6/27/22, I'm still unable to withdraw money or get any customer service from the company. My business funds are on hold without reason. Was given a hold time of 24 hours and we are well past that. I have not had any charge backs, refunds, etc that would initiate a review. The lack of warning, explanation, compassion or integrity during a time that is already hard on business owners is unacceptable.

After speaking with a total of 6 representatives for one issue, actually getting frustrated with about 3 of them, and just saying forget it I'll call back. Realizing that they Have No Clue of what they are doing, I was finally able to reach the last representative. He was actually able to help us out and it was only 2 steps to achieve what we had been trying to get through for weeks. I am upset with myself that I didn't get the last representatives name, so I could sing his praises. You guys need to hire people who understand your Square Up systems and don't have you doing things that are unnecessary.