Square Inc

I have had square for a long time now. I am a small company and I do not use this that much anymore because I have issues all the time. I have had my deposits frozen multiple times and just tried to deposit a check by mobile deposit. I kept getting an error code, I called and could not be given a reason why no one knew. So it is now in the engineering department and said I will hear back 3-5 business days, so who knows if I will get that money or if I have to go through the whole process again. I have never had so many issues trying to get my money from jobs that I do, being small I depend on my deposits for the jobs that I am on.This will be the last time I use them. I do not recommend Square to any business big or especially small.

Initial testing showed this could be an ok platform. Once they had my website domain and money things change quickly. Simple questions to tech support will yield different answers. Not sure you can call it tech support though. Very few who answer the phone are helpful, the majority fabricate replies. Yes, be prepared to be with tech support for the endless issues. Also know that after stuggling through all the problems, you be more knowledgeable about their service than most of them are. No one in this company has any idea what makes online retail function. Don't be fooled by a small initial test before deciding. This company has no business being in business.

I've used square in the past and they were ok for smaller transaction deals but if its bigger than a thousand it is a nightmare. Every transaction goes under review and you are interrogated like a criminal requiring you so many proof and what kind of business you ran why you get so much money. It's annoying especially if it goes on review every single time and they hold the money until they are satisfied with the answer or ask you for more details. Also they don't have 24/7 support so if you charge in the weekend because you do business in the weekend expect delays. If you're making a sale and needs the funds right away avoid square as they are unreliable that's why they don't have a good review.

Somehow I fell into the same trap as a lot of people on this site. My account was deactivated, with no reason to why, no response, won't answer emails, tickets or phone. Square employees are told to ignore customers. It's the most bizarre thing I have experienced with working with another vendor. PayPal, Stripe, ProPay, WePay, BrainTree, never ever had an issue. Looks like we will take our millions and go to Stripe.

Square must be in trouble to do this to their customers, stay away if you are a developer.

UPDATE:

I got around this situation finally by contacting an old sales person who reached out to us. I got in touch in the right person after that and they verified my account was deactivated by mistake. We are up and running now but won't be taking all our transactions to them.

Ive been with Square for 5 years. Now it appears that it is impossible to get hold of someone actually on the phone. You just have to use a chatbot which is most unsatisfactory when you want to discuss client bank details. I'll be closing my account

After opening an account, answering applicable questions and entering a credit card payment, our account was closed with no explanation as to why. They are holding a $3,000 payment by a client and plan to hold it for several months before transferring to our bank account, if ever. You cannot talk personally with anyone at the company. We have now found that multiple individuals/businesses have experienced the same problem. Filed a BBB complaint to no avail. Never do business with this firm!

Square has been holding a transaction of 90 +. 10= 100$ of mine for almost a week now. It's unbelievable in 2023, if you want to cancel a transaction with this company you can't without unnecessary paper work being uploaded. They're holding my money like it's theirs. I will never deal wit this shiesty company again. Release my funds going on day four now.

Been using it for 2 months and it's constant problems. Constant flags and holds on your money. I had 2 holds the same week for no reason. Also when you call customer service you speak to someone in Malaysia who you can barely understand. I switched to another merchant service. NEVER AGAIN!

I opened a squared up account and processed a payment from a customer. Square deducted a fee for the transaction but when I tried to transfer the balance they suspended my account after I submitted all documentation saying they can't verify my business. My business is registered and on file with DUNS and Bradstreet. They say I have to wait 90 days for them to transfer my funds. Such a rip off. I have filed a complaint with Consumer Protection Agency