• Stacees

Stacees

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Overview

Stacees has a rating of 4.4 stars from 817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention prom dress, customer service, and many compliments. Stacees ranks 7th among Prom Dresses sites.

  • Service
    200
  • Value
    201
  • Shipping
    199
  • Quality
    198

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 87.6%
Positive
623
Neutral
5
Negative
83
381
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How would you rate Stacees?
Top Positive Review

“High Quality, Beautiful Dresses”

Darby R.
9/23/24

I ordered two dresses from Stacees and was so happy with the quality of the gowns. Buying online can be scary, but I am so glad I took the chance and got two incredibly beautiful dresses without breaking the bank. I had to get them adjusted slightly, but even my seamstress asked me where I got the dresses from and said they were very high quality.

Top Critical Review

“NO NOT BUY! JOKE OF A COMPANY”

Chloe M.
9/25/24

Would not recommend. DO NOT waste your money on this site. They do not stick by their returns policy. I recently purchased 4 dresses (over £400) - two which were unsuitable and damaged. They refused to refund me (even though I had written conformation that if they dresses where unsatisfactory I could return and get a refund or at least an exchange). I was left with numerous emails back and forth repeating everything over and over. They will suggest a pathetic £20 compensation stating 'stating they don't want to waste my time or energy' - I've clearly wasted my money too. Absolutely ridiculous! DO NOT BUY.

Reviews (817)

Rating

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Reviews that mention popular keywords

prom dress (155) customer service (115) wedding dress (34) return policy (30) custom sizing (35)
Thumbnail of user beckys693
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

We had a great experience of ordering the perfect dress to fit just right, fast shipping and great quality!

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Becky,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

Thumbnail of user ashleyw1557
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

I turned 50 in April and planned a 50th photo shoot in Iceland! I just needed THE perfect dress to complete my vision and I found it! I didn't want to spend hundreds of dollars because it might be ruined with the photo locations. I was so nervous to order without trying on a dress and what the quality would be. I'm a size 6 US and I took my measurements by the instructions on the website and measured exactly at a size 12. It took a month after ordering to arrive and was completely blown away when my dress arrived. The quality was top notch, it was even prettier in person and it fit like a glove! It was absolutely stunning. I chose grape and the color and glitter were incredible against the Icelandic landscape and waterfalls. I felt and looked like a princess! I couldn't be happier and will order again! Thank you Staceees!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Ashley,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user keishagayb
1 review
0 helpful votes
  • Send Message
March 18th, 2024
Verified purchase

I must say my experience shopping with Stacees was absolutely amazing. I was kept in the loop from the moment I placed my order to the moment the dress was delivered at my door.

The dress itself was absolutely beautiful, the picture didn't even do justice to what the actual dress looked like in person. My daughter got so much compliments and she felt like an absolute princess.

I highly recommend Stacees! They are beyond professional. Definitely will be ordering in the future.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Keisha,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user janiceh1175
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

The gown is perfect! I ordered a custom gown and it's a perfect fit for my daughter. I didn't need to have any additional alterations and my daughter loves the gown.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Janice,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user jenniferh4828
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

Stacees had such a great selection of dresses, and I love the one that I chose. I ordered with custom measurements and it fits perfectly. Can't wait to wear it to my prom!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Jennifer,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user saram1691
1 review
0 helpful votes
  • Send Message
March 22nd, 2024
Verified purchase

Stacee's is very responsive. Dress arrives very timely. Absolutely beautiful dress. The only problem was we didn't realize dress had a train and had to pay for alterations to have it cut off after having it custom ordered.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Sara,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user hopes207
1 review
0 helpful votes
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March 13th, 2024
Verified purchase

I loved the fact that the dress was made to fit me perfectly for my son's wedding! I received so many compliments. Infact, someone from Facebook asked where I purchased my dress because they were also having to find a dress.

Products used:
Dress

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Hope,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Thumbnail of user kristig150
1 review
0 helpful votes
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March 20th, 2024
Verified purchase

I have ordered several gowns from Stacees and have been pleased with the quality and workmanship of the gowns, Stacees customer service team have been wonderful to work with. They really work hard to make the customer happy with their choice of gown. I will continue to order from this company.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Kristi,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center

Thumbnail of user rhondaq32
1 review
2 helpful votes
  • Send Message
March 19th, 2024

I have been trying to return a dress that is not a US size 8! The dress did not resemble the online picture as well. I tried a live chat and the number provided online and get nowhere. I am at the point where I need to call the Better Business Bureau to report this situation.

Tip for consumers:
I've been emailing back and forth for two weeks. The email continue to repeat the information over and over. I have asked for a return label knowing that I will be responsible for S/H charges. I am just getting the run around. The dress is NOT a US 8, but more like a size 4 size. I JUST WANT MY MONEY TO BE REFUNDED!!!!! iI don't want a bargain dress!!!

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center

Thumbnail of user markn1602
1 review
5 helpful votes
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March 13th, 2024

It is impossible to return a dress. Ordered a dress that ended up being too revealing for my 15 year old daughter. Have been getting the run around with no resolution from a supposed "hassle free return policy'. Scam!

Tip for consumers:
Very deceitful!!

Products used:
Prom dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Mark,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support

Thumbnail of user sonnyn30
1 review
0 helpful votes
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March 14th, 2024
Verified purchase

Dress was ok for price. The measurements I provided were perfect and fit my daughter perfectly. However the top had little ripples in the material due to something within the layers of fabric, I had to pay a local seamstress to remove the pads that were in the top because you could see them through the material which looked strange, and when I placed the order I requested to add a horsehair hemline which was confirmed possible before I placed the order however it was not done when the dress came in. Also, I was expecting a silkier material so if that is what you are looking for this one is not it. Shipping was fast for a custom dress.

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Sonny,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user annar1784
1 review
0 helpful votes
  • Send Message
March 13th, 2024
Verified purchase

I was EXTREMELY skeptical when my daughter asked to order from this site. I figured the dress wasn't that expensive and I told her she would have to wear it no matter what. Well... that dressed arrived and blew me away! It was a very high quality garment. Absolutely stunning. We chose not to do the alterations as my daughter is a competitive swimmer with a tough body to fit, so I cannot speak to that part. I can tell you that her dress was a show stopper!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Anna,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user jenniferp3218
1 review
0 helpful votes
  • Send Message
April 10th, 2024
Verified purchase

When I ordered the dress, I want sure it would get here on time for prom. After trying to cancel the order, I was assured it would make it in time and it DID! My daughter was so beautiful! Thank you!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Jennifer,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center

Thumbnail of user tims2125
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

Absolutely wonderful product and service. Highly recommend

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Tim
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center

Thumbnail of user elouisectravers
1 review
0 helpful votes
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April 8th, 2024

Appalling company. I ordered my wedding dress and I was told that it would be with my on 25 March and I have contacted them and given them additional time and told them I have a dress fitting and will be charged if the dress is not here. They assured me it would be here by 6th April and it wasn't so i have lost out on an additional £75 because of them. The dress showed up today while I was talking to them and they have just been rude and dismissive of the fact that this is my wedding dress and I get married in 5 days and do not have time to alter or get another fitting. The customer service is non existent and I would not be seen dead in one of their dresses right now. I was told I would be refunded if the dress did not arrive by 6th and sure enough they refuse to refund. I am very angry and upset and this is stressing me out before my wedding. If you do order from them, do not expect them to meet their own time frames and do not expect any form of decent customer service. I will never use them again.

Tip for consumers:
Don’t use this site

Products used:
Wedding dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center

Thumbnail of user elisab151
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

We had great experience and dress fit well! Quality was nice! I was super worried and ended very happy! Will order again

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Elisa,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user katyt47
1 review
0 helpful votes
  • Send Message
May 28th, 2024
Verified purchase

Ho acquistato questo fantastico abito SD******* mi sono trovata benissimo molto elegante e fatto benissimo, proprio come li vedevo dal sito. Mi sono piaciuti molto anche i ricami un abito perfetto per ogni tipo di cerimonia
Super consigliato

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Katy,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user melissae1216
1 review
0 helpful votes
  • Send Message
May 16th, 2024
Verified purchase

The dress was everything it was advertised as and more. High quality and beautiful.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Melissa
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center

Thumbnail of user anessas3
1 review
0 helpful votes
  • Send Message
April 27th, 2024
Verified purchase

My dress was everything I imagined it would be. It fit perfectly, the color complimented my skin tone, and all around the dress was just gorgeous.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear A’nessa,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center

Thumbnail of user charityh83
1 review
0 helpful votes
  • Send Message
March 15th, 2024
Verified purchase

You guys did an absolutely amazing job with my daughter's dress! Someone reached out immediately after I ordered to confirm measurements 2x because I had made a mistake. They took time to verify and ask what the occasion was for. It was extremely difficult to find dresses in stores to fit her and she was so brokenhearted she might not get a dress. You offered inclusive sizes that was made absolutely beautifully and really high quality. I cannot tell you all thank you enough for the care and service you provided. My daughter loves her dress and you made her feel so good to have something so nice to wear.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Charity,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user kellic263
1 review
0 helpful votes
  • Send Message
April 28th, 2024
Verified purchase

Great! Easy to work with, kept me updated throughout the process. Would highly recommend and will definitely use Stacees again!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Kelli,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user jodif146
1 review
4 helpful votes
  • Send Message
March 13th, 2024

I would never purchase from this company again. Our dress came with a piece that shouldn't have beelined attached causing it to lay funny. I had to pay a professional almost as much as the dress to fix it. They don't reply back in customer service but every 2-3 days and send you in circle. They claim they are very which isnt a good excuse. If this is how dresses come then I'm sure they do have a lot of complaints. You can't talk with anyone.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Jodi,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support

Thumbnail of user stephaniew2109
1 review
0 helpful votes
  • Send Message
March 4th, 2024
Verified purchase

I ordered my daughter's prom dress from Stacees and we are in love with it! I was scared to order a dress online from a store I never heard of but I went ahead and took the chance. I'm so glad I did, not only does it look just like the dress in a store here in Texas, it was $600 cheaper 🥳🥳🥳🥳 We will definitely order from here again.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Stephanie,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Thumbnail of user ashleya1201
1 review
0 helpful votes
  • Send Message
April 3rd, 2024
Verified purchase

The customer service team was always reaching out to fulfill my desires and to make sure everything was okay. And the dress looks just like the pictures too!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear ashley,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user jessicar2758
1 review
0 helpful votes
  • Send Message
March 1st, 2024
Verified purchase

We are absolutely delighted with the dress!
It is exactly what we ordered, the dress is very well made, the material and colour are gorgeous and exactly as described!
We decided on customised sizing for the dress and it fits perfectly! We also requested a change in the dresses train and to add a split via the additional requirements box, both of these changes were made at no extra charge. The communication with this business was impeccable and they were very helpful with advice on the additional requirements!

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Jessica,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

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From the business

Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.

Company Representative

Thumbnail of user amym3079
Stacees C.
Typically responds within 3 days

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