• Stacees

Stacees

Write a Review

Overview

Stacees has a rating of 4.4 stars from 817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention prom dress, customer service, and many compliments. Stacees ranks 7th among Prom Dresses sites.

  • Service
    200
  • Value
    201
  • Shipping
    199
  • Quality
    198

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 87.5%
Positive
625
Neutral
5
Negative
84
381
See all photos
How would you rate Stacees?
Top Positive Review

“High Quality, Beautiful Dresses”

Darby R.
9/23/24

I ordered two dresses from Stacees and was so happy with the quality of the gowns. Buying online can be scary, but I am so glad I took the chance and got two incredibly beautiful dresses without breaking the bank. I had to get them adjusted slightly, but even my seamstress asked me where I got the dresses from and said they were very high quality.

Top Critical Review

“NO NOT BUY! JOKE OF A COMPANY”

Chloe M.
9/25/24

Would not recommend. DO NOT waste your money on this site. They do not stick by their returns policy. I recently purchased 4 dresses (over £400) - two which were unsuitable and damaged. They refused to refund me (even though I had written conformation that if they dresses where unsatisfactory I could return and get a refund or at least an exchange). I was left with numerous emails back and forth repeating everything over and over. They will suggest a pathetic £20 compensation stating 'stating they don't want to waste my time or energy' - I've clearly wasted my money too. Absolutely ridiculous! DO NOT BUY.

Reviews (817)

Rating

Timeframe

Other

Reviews that mention popular keywords

prom dress (155) customer service (114) wedding dress (34) return policy (29) custom sizing (35)
Thumbnail of user darbyr16
1 review
0 helpful votes
  • Send Message
September 23rd, 2024
Verified purchase

I ordered two dresses from Stacees and was so happy with the quality of the gowns. Buying online can be scary, but I am so glad I took the chance and got two incredibly beautiful dresses without breaking the bank. I had to get them adjusted slightly, but even my seamstress asked me where I got the dresses from and said they were very high quality.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Darby ,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user sarahd2423
1 review
0 helpful votes
  • Send Message
September 9th, 2024
Verified purchase

I looked and felt absolutely beautiful. The dress came quickly and with rich and luxurious quality. I'm happy to have it as a part of my wardrobe and will definitely be ordering in the future. If you're debating, don't. Buy the dress!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Sarah ,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user saram1804
1 review
0 helpful votes
  • Send Message
September 11th, 2024
Verified purchase
• Updated review

Order was just as expected, I had contracted them with my daughters measurements and they shipped out the dress in perfect size. The material was nice. I'll be a returning customer for sure. Reference number: SM*******545

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Sara,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Definitely be coming back!
September 11th, 2024
Verified purchase
• Previous review

The dress came just as described, it was a perfect fit. The dress came in on time. The staff was extremely helpful when I had questions.

Thumbnail of user elizabethh3221
1 review
0 helpful votes
  • Send Message
August 19th, 2024
Verified purchase

Purchased my dress to wear as MOB at my daughter's wedding. I chose to pay the extra (extremely reasonable!) fee to have it custom made to my measurements, including having it made as mid length instead of floor length. I received an email the next day asking for some additional measurements and it included specific info about exactly how to measure each place. Five weeks later the dress appeared in a nice bag in my mailbox. It was perfect - fit like a glove. I can't say enough good things about my experience with Stacees!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Elizabeth,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user alexandriag65
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase

This is my second time ordering from them. Absolutely stunning every time. The first was for my engagement dress. The one I just bought was for my bridesmaid dresses. It's Absolutely gorgeous. I did the generic sizing and they reached out any way to make sure what i was getting was accurate. They responded quickly to emails and even checked in after it was delivered.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Alexandria,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user elainew641
1 review
0 helpful votes
  • Send Message
September 26th, 2024
Verified purchase

I came across Stacees on a facebook page about planning weddings. I checked out the site and found two dresses that I plan to use for my wedding ceremony and photography session. The dresses are beautiful and fit very well. I will definitely consider Stacees again for special occasion dresses!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Elaine ,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user tricias296
1 review
0 helpful votes
  • Send Message
September 19th, 2024
Verified purchase

The ordering process was simple. We chose the option to have custom fit, but I screwed up the measurements. Stacees caught the mistake immediately and explained how to properly measure. With the correct measurements, the dress arrived quicker than promised and it was perfect. My daughter is 5'0 and 80lbs so finding a floor length dress at retail store was impossible. We would have spent another $100 on alterations. The color selection was a little too good because we had a hard time deciding between the blues - they were all on trend colors. I have another daughter and will probably order another dress next spring. If there were more than five stars, that's what I would have given them. Order SM*******790.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user tonyan408
1 review
0 helpful votes
  • Send Message
September 3rd, 2024
Verified purchase

Over all quality was great! Big girls fit great! Ordered for my daughter along with 4 other girls! I was very scared because the smaller girls dresses were shipped toooo small! Measurements were not what was sent in. It was a nightmare because we didn't have time to send back. A corset was made for one of them and both were short but they put their booty shorts underneath! The girls looked great but a little scary with measurements for the little ones. We all loved the dress but not the experience. I pray that the other 2 moms are reimbursed due to not getting what they ordered. It was sad, but we improvised and made it work.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear tonya
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center

Thumbnail of user jenniferg3595
1 review
0 helpful votes
  • Send Message
September 16th, 2024
Verified purchase

I use this dress for a wedding dress and it was absolutely beautiful. I got so many nice comments, the color was beautiful, the quality was fantastic, and I didn't even have to adjust or have anything altered. I fully recommend this seller and their product. If you want a beautiful day buy this dress!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user brooket202
1 review
0 helpful votes
  • Send Message
September 22nd, 2024
Verified purchase

Reference number SM*******223

My daughter absolutely loved her dress. It shipped fast and fit her like a glove. The customer service was great during the process of making the dress. Highly recommend

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user brooket201
1 review
0 helpful votes
  • Send Message
September 22nd, 2024
Verified purchase

I ordered a dress for a daughter for prom and she was extremely happy with it. The dress was made beautifully and fit her like a glove. For a dress that is made to order it shipped quickly. If they had any questions or if I had any questions during the making of the dress I received quick responses. I will definitely be a returning customer and have also recommended you to other people. Thank you for the great service provided.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Brooke,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user patricial2856
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase

The first dress that came was not sized properly. With some back-and-forth communication via email, the Stacee's Customer service team provided me with a dress that fit perfectly. The experience ended up being great. The dress is beautiful and very high quality!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Patricia,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user mjulelan
1 review
0 helpful votes
  • Send Message
August 12th, 2024
Verified purchase

My daughter was an absolute goddess in the dress we purchased. The material, color, cut, and quality and on time delivery was everything we hoped for. Stacey's was suggested to us by a family member because we were impressed with their dress.

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Mjulela,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user raeh71
1 review
0 helpful votes
  • Send Message
August 21st, 2024
Verified purchase

I had a great experience ordering my formal dress from Stacees! I provided my measurements for a custom fit and it couldn't have been more perfect. I was a little skeptical but the dress arrived as pictured! Even better than I expected! So if you are in doubt, just go for it!

Service
Value
Shipping
Returns
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user erina351
1 review
0 helpful votes
  • Send Message
September 24th, 2024
Verified purchase

Ordering was quick and easy. My daughter got the right dress and the right size. It fit her perfectly.

The communication of where the dress was in the process couldn't have been any clearer.

We are very happy with our experience and will be ordering again for future dances.

Thank you Stacees!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user noelaniw3
1 review
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase

I had my eye on this dress for a very long time and it was exactly how I imagined it. It was the perfect color and the perfect size. Everyone at stacees was incredibly kind and accommodating. Would definitely buy again!

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Noelani,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user jazminel20
1 review
0 helpful votes
  • Send Message
August 15th, 2024
Verified purchase

I would say that this purchase with you all was the best decision I've made. The dress fit like a glove; like it was made for only her. I received so so many compliments on the dress and she absolutely loved it. She look life a life size princess. Thank you for making this day extra special and not forgettable. Her school staff and administration named her best dressed.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Jazmine ,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user jessc460
1 review
0 helpful votes
  • Send Message
August 20th, 2024
Verified purchase

Purchased my daughter's prom dress and we could not be happier.The dress is stunning and very good quality. The communication was great, measurements were perfect and the order was delivered very quickly. Highly recommend stacees

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Jess,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user caral138
1 review
0 helpful votes
  • Send Message
August 8th, 2024
Verified purchase

Order SM*******267
Was a bit skeptical as what the fit and the quality would be like as I had never heard of this site. This dress was ordered for my daughter's prom and she could not have been happier with it. Fit perfectly (even the length) and quality was nice.
Very happy with purchase.

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user lc545
1 review
0 helpful votes
  • Send Message
August 8th, 2024
Verified purchase

We love the dress. It is beautiful and very well made. It fits my daughter perfectly. It's so hard to find her dresses because she's very tiny (only 5'0"). The dress was a great price and we got it very quickly for being custom made. We will absolutely use Stacees for any future formal dress needs and recommend to family and friends.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear L C,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user loriem124
1 review
0 helpful votes
  • Send Message
July 30th, 2024
Verified purchase

Quite happy with our purchase. The dress was for my Daughter's Grade 8 graduation. We were working on a budget, but wanted her to love whatever she chose.
This dress checked all the boxes. And has pockets! Lol ( her words)

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user jayj1119
1 review
0 helpful votes
  • Send Message
August 7th, 2024
Verified purchase

I absolutely love the dress! I love ordering from Stacees because the dresses always come beautifully made and on time. I bought both my from dress (Junior and Senior year) from Stacees and they are my most prized and special dresses. I mostly have videos that don't do it justice but here are the few photos I have.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user cheryld1292
1 review
0 helpful votes
  • Send Message
August 13th, 2024
Verified purchase

I have now ordered three dresses from Stacees. My daughters graduation dress, my other daughters prom dress and now my wedding dress which have all been custom made. My oldest won best dressed at her prom wearing this dress. The dresses are of such good quality. The girls will be wearing them again as bridesmaid dresses for my upcoming wedding as they are so beautiful. When my youngest had her prom I will be ordering the dress from Stacees and I will order all my future dresses as needed from them as well. I can't say enough positive things about this company.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Cheryl,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user zarac35
1 review
0 helpful votes
  • Send Message
August 3rd, 2024
Verified purchase

Ordered for my daughter's graduation. The dress was delivered promptly and looked stunning when it arrived. We had to shorten it as it was too long and take it in a little bit, but overall very happy with the quality of the dress.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Zara,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user kaliac1
1 review
0 helpful votes
  • Send Message
July 30th, 2024
Verified purchase

The dress is beautifully made and I can't wait to wear it. I plan on using this as an engagement party dress in the future and as of now it is a bit too small. I purposely ordered the size I did because overtime I've gained weight and I am currently working on getting back to this dress size. I cannot wait until I reach my goal weight and get to plan my party. The dress was nicely packaged into a garment bag and flipped inside out which I appreciated in case anything happened during shipping so that it wouldn't get dirty. It came fast and this was my first time using the site and this purchase made me very comfortable and happy to buy from this site again. I honestly was skeptical at first ordering from a website I had no previous dealings with and it turned out great.

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Kalia,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.

Company Representative

Thumbnail of user amym3079
Stacees C.
Typically responds within 3 days

How do I know I can trust these reviews about Stacees?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Firefox extension

4.4
817 reviews
Have a question about Stacees?