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Stacees has a rating of 4.4 stars from 817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention prom dress, customer service, and many compliments. Stacees ranks 7th among Prom Dresses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I ordered two dresses from Stacees and was so happy with the quality of the gowns. Buying online can be scary, but I am so glad I took the chance and got two incredibly beautiful dresses without breaking the bank. I had to get them adjusted slightly, but even my seamstress asked me where I got the dresses from and said they were very high quality.
Would not recommend. DO NOT waste your money on this site. They do not stick by their returns policy. I recently purchased 4 dresses (over £400) - two which were unsuitable and damaged. They refused to refund me (even though I had written conformation that if they dresses where unsatisfactory I could return and get a refund or at least an exchange). I was left with numerous emails back and forth repeating everything over and over. They will suggest a pathetic £20 compensation stating 'stating they don't want to waste my time or energy' - I've clearly wasted my money too. Absolutely ridiculous! DO NOT BUY.
Was very skeptical in ordering this dress, but glad I did for my granddaughter! I wished she would have ordered it to her size even though the size she got fits her, it's long! But she loves the length. If you are on the fence about ordering from them, you won't regret it! The dress is well made and looks like the picture.
After having trouble finding a prom dress for my daughter at the local stores, I decided to order from Stacees. They had the style and color we were looking for.
I wasn't sure I could trust this vendor but I went for it. To my surprise the dress was truly made to my daughters measurements that I sent in. It fits her perfectly! The quality is great, the design was just as the pictures showed online, and mostly my daughter feels beautiful in the dress! Very thankful for Stacees!
Dear Brooke,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The fit was perfect for my daughter! We didn't have to change a thing.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
We ordered a dress for an event on May 4th, with an arrival date of April 28th to May 1st.
I hadn't received updates in a week and reached out, 3x to get a confirmation on the arrival date. I reiterated that the Prom was May 4th and the arrival date was guaranteed between 4/28 and May 1st. After my 3rd email, they replied "Your dress will arrive sometime between the 8th and 15th!" As if they had disregarded the event date. Communication is extremly poor, I have no idea about the qualify but they don't follow through on arrival dates, with special event dresses, this is an important piece.
This company is based out of China, not the UK as is indicated on their website.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
No worry about the order, it was shipped today, you can get the dress within several days.
Best Wishes
Stacees Customer Service Center
My daughter loves her dress and it was made specifically just for her! No alterations were needed! I sent her measurements and it was made for her! The price was a win as well! I would definitely order a dress from Stacees again!
Dear Erica,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
It looked exactly like it did online and the measurements were perfect!
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
My dress was the perfect color and the detailing was amazing. The quality was great other than the fact that my strap broke, but other than that, it was an amazing gown.
Dear Emily,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
We were very happy with our dress! We had good communication when we had questions, shipping time was as it was explained on the website and once it shipped we were able to easily track it. It arrived exactly how we ordered it.
Dear Heidi,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
My daughter absolutely loves her dress. She looks stunning to say the least. The dress was made specifically to fit her, they ensured we provided the correct measurements & made suggestions. We couldn't be happier!
Dear Sahayonara,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
SM*******717
My daughter looked beautiful in her dress. The strappy back was so cute. Shipping was delayed even though I paid more for it to arrive sooner. Otherwise, I am very happy.
Dear Ashley,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I wanted to get a dress for prom, and when I saw this gold one I knew I had to get it. They wanted to know if I would like to use my own measurements for the dress and I did that. Process seemed like a perfectly normal amount of time and it arrived about 2-3 weeks before my prom. When I got the dress I was AMAZED at how gorgeous it looked from the design and details to its exact measurements. It was complimented by so many which made me feel really good. The next time I decide to order a dress online it will be from Stacee's.
Dear Deyjah,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The dress is so cute and definitely worth it!
It's gonna stand out for sure :))
Dear Saki,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
I would give zero star rating if it allowed me to. The dress I ordered did not fit me and the dress was different than shown on the site. Stacees claims "hassle free returns" however, it is anything but "hassle free". I have been going back & forth with them trying to return the dress. They refuse to give a full refund. I had to put a dispute in with my credit card hoping they can resolve this! I believe this website is fraudulent and I would NOT recommend purchasing from it.
Tip for consumers:
This website is fraudulent and I would NOT recommend purchasing anything from it. The dresses shown are stolen images, not the actual dress you will receive. They claim to offer returns within 14 days but they DO NOT offer returns at all.
Products used:
Nothing because the item was terrible
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
We had a very easy and smooth experience with Stacee's. Easy sizing, and quick turn around. Dress arrive when expected
Dear Caitlyn
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Very good service and lovely dresses! Absolutely love my dress - it's perfect for my prom!
Dear Geneva,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The dress was everything we hoped for and more. Perfect fit, beautiful design, and it arrived a few days early.
Dear Rewa,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I am very satisfied with the quality of the dress and Stacees' customer service. The dress fit perfectly and was absolutely gorgeous. Thanks again Stacees!
Dear Shelly,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Ordered a dress for prom, it was absolutely perfect and gorgeous.
Dear,Jessica
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Excellent quality, service, delivery time. My daughter's confirmation dress was stunning and fit perfectly. This was my first purchase and I couldn't be happier. Thank you so much!
Dear linda,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
I am so very happy with my dress, it fits perfectly I love the color. Every aspect of the garment was perfectly done the lace is beautiful I cannot say enough. Sure perfection thank you Stacee's team.
Dear Mary,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
My daughter had her eye on this dress for quite some time. She absolutely loved it once it arrived in person. She got many compliments on it. Highly recommend!
Products used:
Dress
Dear Kristen,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Great purchase experience. Received the order in a timely manner, quality of the dress is exceptional. Helped my daughter feel like a princess!
Dear Kim B.,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
The customer support, communication and my order all went really well
Dear Ami,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The dress was custom made so it took a little longer to get but customer service was in contact the whole time answering my questions. The dress arrived and it fit perfectly and looked just like the picture. She is so excited to wear for prom.
Dear Rhonda,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
Beautiful dress, however after spending additional cost for custom sizing, dress still required alterations. Disappointed in length of time it took to get dress, only to have to bring it to local seamstress & now worried it won't be ready for event.
Dear Sara,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Gain trust and grow your business with customer reviews.
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Dear Karen,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center