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Stacees has a rating of 4.4 stars from 817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention prom dress, customer service, and many compliments. Stacees ranks 7th among Prom Dresses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I ordered two dresses from Stacees and was so happy with the quality of the gowns. Buying online can be scary, but I am so glad I took the chance and got two incredibly beautiful dresses without breaking the bank. I had to get them adjusted slightly, but even my seamstress asked me where I got the dresses from and said they were very high quality.
Would not recommend. DO NOT waste your money on this site. They do not stick by their returns policy. I recently purchased 4 dresses (over £400) - two which were unsuitable and damaged. They refused to refund me (even though I had written conformation that if they dresses where unsatisfactory I could return and get a refund or at least an exchange). I was left with numerous emails back and forth repeating everything over and over. They will suggest a pathetic £20 compensation stating 'stating they don't want to waste my time or energy' - I've clearly wasted my money too. Absolutely ridiculous! DO NOT BUY.
I have a 17 year old Daughter and I am am single parent. So 200 dollars is my limit i will pay for a dress. This was my first time trying this site and my Daughter loved the dress and so did me and her sister. I will be ordering her Senior prom dress from here. Thank you so much for making my daughters night memorable.
The color and the material were on point. The dress was delivered on time so it was a great experience.
Dear Jessi K,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I wish I did not have to click one star in order to write this review because the deserve no stars. I foundca beautiful peach brides maid dress that popped up for this company. Everyone I showed it to said how classy it looked. Two dresses were ordered and both dresses arrived the same, which is NOTHING compared to what the picture showed which is why I ordered in the first place. The style is not the same on, the peach is a dull peach, not the vibrant color in the picture, and the lining is pink which you can see while walking. I am very disappointed! My daughter reached out to the company about hers and still has not heard back. We are going to look in to talking to our banks. Look at my pictures and tell me if that is the dress I ordered!?
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
The dress fit like a dream the corset back made it a perfect fit! The color was exactly as pictured and such a great pop! My daughter looks perfect for her photoshoot! We decided to add a papa color rather than the green tie that came with it. But the corset is perfect for that.
Dear Jessica,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Thank you so much for the care you put into this beautiful pink dress! My daughter really looked like the bell of the ball! She wore it all night from the parade to the ball! It held it up through all that! I was shocked! She's only 11 and she is not super easy on clothes! Your custom option fit her like a glove! Will be ordering again!
Tip for consumers:
They were more than helpful about sizing!! I almost order the wrong size. They helped me get a custom dress exactly the right size!
Products used:
Evening dress
We received the dress in an exactly the time that was expected. It came perfectly packed, looked just as described as the online picture, and the custome fitting fit my daughter perfectly. Thank you
Dear Kelly,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
It was very easy to order and provide my measurements. I immediately received a few emails letting me know that everything was in order and the dress was being made. It arrived early and fit beautifully!
Thank you!
Dear Lisa,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
The dress came exactly as ordered and fit perfectly it is beautiful. I would highly recommend this shop to anyone! 10 out of 10! Thank you!
Dear Heather,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Everything was wonderful! The dress fit perfectly and everyone loved it!
Dear Candace
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I loved my dress from Stacees, the dress was beautifully made. The fabric was good quality and was perfect for my prom night. I'm so happy I went with Stacees for my prom dress.
My order number is SM*******134
Dear Antonia,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Our experience was positive and this dress has exceeded my expectations! Beautiful fabric- huge full skirt and after giving our measurements it was made to perfection. I also liked that we got updates about the dress being in production, passing quality assurance and then bring in transit. Coming from overseas to Canada I was skeptical but it only took about four weeks from production to delivery. Our dress was custom sized and we even had the back altered to a corset instead of zipper with no additional charge. So happy!
Dear Julie,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
The dress was all we had hoped for and more. Looked just like the picture online. The only negative was that it did take over a month to get the dress.
Dear Barb,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
My daughter and I ordered a Prom dress on March 22, with Prom on April 6th. A standard dress (NOT custom). The delivery date was set for March 30-April 3. I have the screen shots to verify. Dress was delivered on the evening of the 8th. We had to buy a new dress at the mall the day of Prom and there was not much selection, but she had to get something. I have tried multiple times to get a refund and they are now unresponsive. I have copies of the chats and ticket information. They asked if I wanted to keep the dress and get a $40 refund. It was her senior prom and it is OVER. I want the full $159 refund. They will not respond to my ticket or chat requests. I have not even opened the dress, it is still in the original package waiting for instructions, return authorization, return address etc. After multiple attempts to return the dress, they came back again asking if I would take a $40 refund and keep the dress and if I insist, I would need to pay for shipping and they would only give me a 70% return.
"If you insist on returning, we will apply for this return privilege from our manager and proceed a 70% refund of dress cost for you after receiving item."
Products used:
None. Never opened the package
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
The dress came exactly as pictured and only took about a week or two to arrive, it had lots of breathing room and was just beautiful, i will say that there were sparkles all over my house for the next few days though
Dear Rico,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The dress came on time and I gave them the correct measurements, but unfortunately it was a little too big. The customer service was amazing though. I got the dress for my sophomore prom and thankfully I have two more proms that will hopefully go well and I will be ordering again from this website. :)
Products used:
Dress, only thing I bought.
Dear Brenda,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Beautiful dress, size was perfect. Was delivered on time. Would definitely order from Stacees again.
Dear Tammy,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
We ordered this dress to fit with custom measurements. It came in and fit perfectly. Very pleased with the entire experience.
Dear Elizabeth,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Dress arrived in the timeframe provided prior to order being placed. Loved the email saying it was shipped would have preferred to be able to track it. The dress was just as described and looked exactly like it was pictured.
Dear Janee,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
Dress fits my daughter perfect and is soo beautiful! So happy with our purchase and will be ordering again in the future!
Dear Jimmie,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
My niece wanted this dress for junior prom and we were absolutely stunned! The dress was so beautiful. More than we expected! Highly recommend and we definitely will shop for next season.
Dear Nathan,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
We were so happy with the dress we ordered from Stacees. They were very clear on how to obtain measurements for tailoring and the dress fit perfectly! Our daughter was beautiful for her prom.
Dear null,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I absolutely love this prom dress! It fits me perfectly and it's very well made. It's literally so pretty. I love it. It's definitely worth the money.
Dear Gabrielle,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Great experience had updates throughout the dress is amazing definitely recommend
Dear Danielle，
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
The dress fit perfectly! We had a great experience!
Dear Angie,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Excellent experience ordering with Stacees! We were asked to send specific measurements to ensure we were getting correct size. Shipping was fast and we have had follow up emails to make sure we were satisfied. Dress was just as pictured and we will order again from them - thanks to Stacees for my daughter's beautiful prom dress! 💕
Dear Angie,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The dress was well-made in the material was fantastic! Such a fun and unique dress my daughter loved it!
Dear Tracy R,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Gain trust and grow your business with customer reviews.
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Dear Jessie,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center