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Stacees has a rating of 4.5 stars from 819 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention prom dress, customer service, and many compliments. Stacees ranks 7th among Prom Dresses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I ordered two dresses from Stacees and was so happy with the quality of the gowns. Buying online can be scary, but I am so glad I took the chance and got two incredibly beautiful dresses without breaking the bank. I had to get them adjusted slightly, but even my seamstress asked me where I got the dresses from and said they were very high quality.
Would not recommend. DO NOT waste your money on this site. They do not stick by their returns policy. I recently purchased 4 dresses (over £400) - two which were unsuitable and damaged. They refused to refund me (even though I had written conformation that if they dresses where unsatisfactory I could return and get a refund or at least an exchange). I was left with numerous emails back and forth repeating everything over and over. They will suggest a pathetic £20 compensation stating 'stating they don't want to waste my time or energy' - I've clearly wasted my money too. Absolutely ridiculous! DO NOT BUY.
Beautiful dresses for every occasion. Great quality, fast shipping and love how items can be made directly from exact measurements. Thanks! Highly recommend.
I loved lovedddd the dress it was just like the picture and so beautiful. I got many compliments on it on my prom night and people kept asking where I got it from. They make sure to keep you updated and make sure you feel comfortable during the process
Dear Perla,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Very helpful staff very pleased with the dress my granddaughter loves it so does her mother sorry I can't put a photo on just yet as her prom isn't till June but I will gladly put one on then
Dear June,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
We loved the dress. It was perfect for my daughter Winter Ball event and she looked beautiful. I appreciated the attention to details and being patient with us on the measurements. We had made errors initially and appreciated them picking it up. What they didn't know was I had just lost my mother so was having a hard time navigating the process with daughter in boarding school out of state.
Most definitely will come back when we need a formal dress again.
Dear Cassandra,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
On short notice, I had to purchase 3 bridesmaid dresses for my three children, ages 10,13, and 20. My 20 year old lives out of state, and didn't have a way to take her measurements, so I ordered a standard size 4. The other two dresses were ordered using the easy measurement taking directions. All three dresses arrived on time, and fit beautifully. Would definitely order from Stacees's again!
Products used:
Dresses
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
I purchased a bridesmaids dress and checked all the measurements before order. Once the dress arrived the quality was really poor and stitching undone in various places so it was totally unacceptable quality to use. I immediately raised a ticket with them and sent them photo's. They have refused to provide me with a returns address, only offering me £20 credit. Absolutely disgusting service! I have been emailing back and forth with them for weeks now, and they keep telling me the dress is good, totally ignoring my requests to return for a full refund. They are nothing but scammers taking your money and sending poor quality dresses. SAVE YOUR MONEY AND AVOID THEM - THERE IS NO RETURNS SERVICE!
I will be reporting them to trading standards as it appears they treat all their customers like this. I have also raised a dispute via my bank as i am not willing to let this go.
Tip for consumers:
The company states they offer a returns service, yet the refuse to provide a returns address to send the dress back.
Products used:
I wasnt able to use the dress at all as it is damaged with stitching undone in several places.
Dear Zina,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
I bought a dress from here for a highschool formal and I was extremely happy with it. The dress was a perfect match to the photo, it fit very well and shipping was reasonably quick (about 2 weeks). Only problem I had was due to the material it snagged a little by the end of the night but overall, the dress was an amazing price for its quality and it I would 100% recommend this website to others looking for a beautiful dress for special occasions.
I loved this dress for my Valentine's photo shoot. It was such a pretty pale pink color, though they had other pinks to choose from. I was especially happy about the quality of the material and how it photographed so well! We go to Stacees for all our dress needs.
Products used:
Dress
Sent measurements and fits like a glove. Delivered quickly. Fabric as described
Dear valerie,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
This dress did not disappoint. I was worried that it was going to be a knock off from the picture but they asked for measurements and the dress came back exactly as the picture plus the measurements were in the length that my daughter needed for her sweet 16. I would definitely recommend this store.
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
The dress I stunning better than I could have imagined. But, I will say it took a while to bel tailored. But in the end it was worth it!
Dear Brenna,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The dress is beautiful but it appears that the back of the dress that was delivered is longer than the front. The pic of this dress on Stacey's on-Line website did not appear to have this uneven length.Sent several emails to Stacey's Customer Care about my issue but have not yet received a response.
Dear Sandy,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
From the time i ordered i was kept up to date with packing to dispatching and delivering was also emailed for measurements to make sure the right size was ordered.
The dress is beautiful and for just over £100 quid i'm glad i took the risk wasn't sure what the quality would be like but it is stunning so glad i didn't have to by a £300 dress as this is for prom and will probably only get worn once maybe twice.
If your thinking about it don't just do it you won't regret it x
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Do not order from this company you will regret it! False advertisement Item does not look like photo the size is not correct, color is wrong & design is not the same as photo! I've requested a refund and they informed me that if I wanted them to remake it there would be an additional fee! Absolutely NOT it should have been correct when I received it!
Dear Customer,
Sorry to hear that you are not satisfied with our service, we will improve it as much as we can and will investigate your order.
Best Regards,
Stacees Support
We spent a little more on our daughter's Sr prom dress. The dress is beautiful and fits perfectly!
Dear Connie,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
This a scam site. 1 out of 2 dresses we purchased were incorrectly "tailored". The last review I posted has been removed. I find that strange, as Stacees.com has not agreed to pay shipping & any other incurred fees. They MADE the tailoring mistake yet, WE are expected to pay for the return. No. They must agree to refund the entire amount and pay all return shipping & fees. I will not accept anything less.
Tip for consumers:
It’s a scam site beware.
Products used:
Purchased 2 dresses. Refund policy is only applicable if they do not make a mistake
Dear Maria,
Sorry to hear that you are not satisfied with our service, we will improve it as much as we can and will investigate your order.
Best Regards,
Stacees Support
Granddaughter was on cloud nine with this dress.Very beautiful garment.
Dear Gary,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Ordered a custom prom dress for my daughter. It fits great and is beautiful! Timing was quick.
Dear Bethany,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I was reluctant to buy my wedding dress online and I found Stacees. I had a chat with an assistant at their website and she told me I could choose to have it made for my height and measurements! The dress is so perfect! You will never find such an amazing price quality standards! I just loved it and it fits me perfectly! Thank you!
Products used:
Wedding dress
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
My experience with buying my dress was good. My dress came in the expected time and the customer service was great. My only problem was that my dress wasn't the same color as the picture.
Dear Destiny,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I had an incredible experience! The dress was tailored to my measurements, even though I didn't select that option. I was thrilled with the results and received countless compliments on the overall look. It was absolutely wonderful!
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I ordered my wedding dress from here and was furious when it didn't fit properly. I sent in all my measurements correctly. They got the length totally wrong as well and didn't listen to what I was telling them. I asked for a refund and they said they could only give me a "discount" on a new dress. Don't waste your money!
Dear Faith,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
I got to give a review on Stacees
They did a excellent job on my dress customer service was great too
Products used:
Wedding dresses
Dear Carolyn,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
I purchased a spectacular navy blue dress! My order number was
SD*******, very fast shipping and the dress of high quality and high fashion. Perfect fit. I am happy with my purchase!
Dear Maria,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
We had an amazing experience ordering from Stacees. The ordering process was easy and they immediately emailed to confirm the measurements we sent in. The dress arrived several weeks before the expected date. My daughter absolutely loved the dress. She loved the color - it looked three different colors depending on where we were - and she loved that no one else had a dress like hers. We will definitely look at other dresses to order in the future!
Dear Julie,
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and reward, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
Gain trust and grow your business with customer reviews.
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Dear Lara,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center