• Stacees

Stacees

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Overview

Stacees has a rating of 4.4 stars from 817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention prom dress, customer service, and many compliments. Stacees ranks 7th among Prom Dresses sites.

  • Service
    200
  • Value
    201
  • Shipping
    199
  • Quality
    198

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 87.6%
Positive
623
Neutral
5
Negative
83
381
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How would you rate Stacees?
Top Positive Review

“High Quality, Beautiful Dresses”

Darby R.
9/23/24

I ordered two dresses from Stacees and was so happy with the quality of the gowns. Buying online can be scary, but I am so glad I took the chance and got two incredibly beautiful dresses without breaking the bank. I had to get them adjusted slightly, but even my seamstress asked me where I got the dresses from and said they were very high quality.

Top Critical Review

“NO NOT BUY! JOKE OF A COMPANY”

Chloe M.
9/25/24

Would not recommend. DO NOT waste your money on this site. They do not stick by their returns policy. I recently purchased 4 dresses (over £400) - two which were unsuitable and damaged. They refused to refund me (even though I had written conformation that if they dresses where unsatisfactory I could return and get a refund or at least an exchange). I was left with numerous emails back and forth repeating everything over and over. They will suggest a pathetic £20 compensation stating 'stating they don't want to waste my time or energy' - I've clearly wasted my money too. Absolutely ridiculous! DO NOT BUY.

Reviews (817)

Rating

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Reviews that mention popular keywords

prom dress (155) customer service (115) wedding dress (34) return policy (30) custom sizing (35)
Thumbnail of user julial3
2 reviews
14 helpful votes
  • Send Message
September 7th, 2024

Dress arrived weeks late and color was not even close to the picture, fabric was also not as described. It seems like the wrong dress was sent. Immediately contacted Stacey's and follow return policy exactly. Dress was unworn and unopened. Color and fabric was observed through the clear plastic wrap. Despite multiple emails return was not accepted and refund not issued.

Tip for consumers:
Do not buy from this company

Products used:
Formal dress in orchid

Service
Value
Shipping
Returns
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center

Thumbnail of user erinc991
1 review
0 helpful votes
  • Send Message
August 6th, 2024
Verified purchase

The dress I ordered for my daughter's prom was absolutely stunning. The detail in the dress was amazing and my daughter felt gorgeous. I definitely will order from the again with my youngest daughter and will definitely refer my friends and family to this site for dresses. Thank you Stacees for making my daughter feel like a princess for the day. Everyone loved her dress

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Erin,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user jacquelynv35
1 review
0 helpful votes
  • Send Message
July 23rd, 2024
Verified purchase

I ordered this dress for my senior prom. It was exactly what I wanted and fit almost perfectly. There is some glitter fall out especially on the straps, the color is a little different from the picture but still gorgeous. It came in a good amount of time as well!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user kipleym1
1 review
0 helpful votes
  • Send Message
September 10th, 2024
Verified purchase

The customer service was exceptional. They emailed me confirming measurements and they were perfect. Shipping was quick. I will definitely order from them again.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Kipley,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user jillh960
1 review
0 helpful votes
  • Send Message
July 22nd, 2024
Verified purchase

SMO*******
My daughter was having trouble finding a prom dress that was unique and beautiful. I was searching online and found Stacees. They have a huge selection of dresses that are unique and very nice. My daughter picked one out and I ordered it for her with her specific measurements. The dress arrived in plenty of time and it was perfect. They did a great job. The dress fit perfectly and my daughter received many compliments on it during her prom. Thank you to the wonderful people who really made our prom dreams come true. I would certainly purchase another dress from them again! And I definitely would recommend Stacees for anyone looking for a well made fit to order dress for any occasion. Thanks again we love this site! We will be back when the time comes to order a wedding dress 😉! 🥰👍👍👍👍👍

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Jill,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user susies264
1 review
0 helpful votes
  • Send Message
September 15th, 2024

Looking to buy a homecoming dress? Don't buy from Stacee's!

I ordered this dress in a size 4 because that size seemed closest to my daughter's measurements. In response my order, Stacee's emailed me, asking for her specific measurements. I provided them, saying I realized they didn't quite match up with the size 4 measurements but it was the size that most closely matched her measurements. They replied, saying they'd make the dress according to the measurements. I asked, "Does that mean we won't be able to return it, if needed?" and they replied with, "Custom and standard size, no matter which you choose, when you receive the dresses, if you have any problems with your dress, you can contact us for return and refund."

Based on that information, I told them to go ahead and make the dress according the measurements. When the dress arrived, it did not fit; the bust was way too large. Therefore, I requested a return, letting them know I knew it was a custom dress but was told I'd be able to return it whether it was custom or standard - and provided a screenshot of that email. Despite this fact, today I received an email that said I can't return a custom dress. 😡 Needless to say, I will never order from Stacee's again, and I'll tell everyone I know to steer clear of a company that lies to its potential customers in order to get their business.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center

Thumbnail of user tanishiad3
1 review
0 helpful votes
  • Send Message
July 22nd, 2024
Verified purchase

Well I asked about all kinds of things before I made a purchase. Like can we ad a cap sleeve. I was told yes and that it would not cost more. I wanted the front part the dress to close in more and not so so much cleavage. In the end I was told to custom order the dress. So that's what I did. They then said I needed to ad more money if wanted the sleeve added. I decided to just get the dress how it was shown in the catalog. The dress came and it was beautiful. 🥰

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user jennyd383
1 review
0 helpful votes
  • Send Message
July 25th, 2024
Verified purchase

The dress I order for my sister not only was done on time as scheduled but it came out beautiful! I was amazed at the quality and details of the dress.
I recommend Stacees to everyone who is looking for quality and beautiful dresses.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Jenny,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user hjsdavis
1 review
4 helpful votes
  • Send Message
July 17th, 2024
Verified purchase

I order a $298 wedding dress and this thing is a joke! It isn't anywhere near the dimensions it says it is and the zipper is broken. It took forever to arrive and then they have the nerve to say the 14 day return policy starts when you ORDERED the dress. Are you kidding me!
Update **** their response was they could offer $10 off another dress 🤣😂 what a joke this company is!

Products used:
I’m still looking

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear HOPE,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support

Thumbnail of user crystalw871
1 review
0 helpful votes
  • Send Message
September 19th, 2024
Verified purchase

The dress shipped in a timely fashion and is beautiful. I would suggest adding a little more material to the seams just incase they have to be altered. It is a little tight on the chest.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Crystal
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center

Thumbnail of user rebeccam3051
1 review
0 helpful votes
  • Send Message
August 22nd, 2024
Verified purchase

My daughter had a vision for a dress for her prom and Stacees made it happen. Great communication all the way and prompt turnaround and delivery. My daughter was so happy with her dress

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user jenng286
1 review
0 helpful votes
  • Send Message
July 12th, 2024
Verified purchase

My daughter's dress was absolutely gorgeous! She got so many compliments at prom. It was altered to her body and fit beautifully. All our dresses in future engagements will be from here. I highly recommend them! 10 stars if I could

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.

Thumbnail of user farynm2
1 review
0 helpful votes
  • Send Message
July 8th, 2024
Verified purchase

The dress I ordered for my daughters prom was great quality and fit pretty good, as it was a custom fit. My daughter is full chested and it's very hard to find her a dress that doesn't have her spilling over in the chest area so this fit absolutely perfect.
My only issue is it took longer than anticipated to be delivered and almost didn't make it here in time for prom. I had to email the company multiple times to make sure the dress was here by the needed date and they came through 3 days before prom. I'd order again but I would purchase further ahead of scheduled events, in a timely manner.

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Faryn,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

Thumbnail of user myaw25
1 review
0 helpful votes
  • Send Message
September 5th, 2024
Verified purchase

I was kinda scared to order a dress offline but I needed a custom sized dress and they made it fit like a glove! It shipped when it said it would and the quality is like a prom dress you'd shop for.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user joleenr16
1 review
0 helpful votes
  • Send Message
July 19th, 2024
Verified purchase

Gown exceeded my expectations. You are never sure about items when you purchase online. The dress did not have to be altered, the measurements were accurate. The color was beautiful and the material was classy and elegant. Will definitely purchase and recommend Stacee's for formal wear. 10/10!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user ladylove0426
1 review
0 helpful votes
  • Send Message
July 15th, 2024
Verified purchase

I ordered this dress for my daughter's 8th grade Prom. The dress came and was more beautiful in person. When she went to put on day of the prom we both cried thanks so much for making this a memorable day for us

Tip for consumers:
Exceptional customer service

Service
Value
Shipping
Returns
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user julial753
1 review
0 helpful votes
  • Send Message
August 13th, 2024
Verified purchase

Such a beautiful dress just like the picture. It also had multiple layers which made it more "puffy" like a real princess dress.

Unfortunately it was a bit to big, but it could be sewn in

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Julia,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user gemd3
1 review
0 helpful votes
  • Send Message
August 16th, 2024
Verified purchase

My daughter wore this dress for her 8th grade dance. She felt beautiful and really stiff out from everyone else. Would definitely buy from Stacees again for future events.
Ref # SM*******910

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Gem,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user lizc502
1 review
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase

Ordered this dress for my bridesmaids. Came fast and was beautifully made. They custom sized them for me and fit all my bridesmaids perfect. Great material as well.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Liz,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

Thumbnail of user oliviar687
1 review
0 helpful votes
  • Send Message
July 18th, 2024
Verified purchase

The customer service was so helpful. I ordered a custom size dress and the material and quality was very impressive, I'm looking forward to wearing this dress that feels like it was made for me! Love love love it.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Olivia ,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

Thumbnail of user nicolel2002
1 review
0 helpful votes
  • Send Message
September 26th, 2024
Verified purchase

It took a few times for them to get the dress right but after three tries I was given the correct dress size and color I am neutral if I would buy from them again it depends on what I'd be buying

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Nicole ,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Thumbnail of user yulianag10
1 review
0 helpful votes
  • Send Message
July 19th, 2024
Verified purchase

We finally took my daughter's fifteen's pictures on Wednesday July 17,2024
Not to brag, cause she is my daughter, but she was stunning in your dresses.
We got the "S7575P, Daffodil" in a size 0.
And the "S7033P, Emerald" custom made to her measurements.
They were both spectacular on her!
Thank you for making such detailed and amazing quality dresses.
We are happy we bought at a decent price and not rented such dresses, it would have cost us if not the same even more and no opportunity to keep them, now she can reuse them for a future event.

Order # SM*******101 and #SM*******793

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Yuliana,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user michelet442
1 review
0 helpful votes
  • Send Message
July 5th, 2024
Verified purchase

Ordered dress and it came in a little over a month. The bodice fit my daughter beautifully. She is only 5'2 and we didn't know what shoes she was going to wear so we had it hemmed after we received it. She loved it and received tons of compliments on the day. Would definitely order from Stacees again.

Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Michele,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!

Thumbnail of user jocelync180
1 review
0 helpful votes
  • Send Message
July 7th, 2024
Verified purchase

I chatted with somebody on the website to get an idea on the color and fitting of the different styles and dresses which helped me a lot. Shipping was easy and quick, I bought my dress a month in advance just in case and it came in two weeks :) it fit really nicely and the communication about my dress was lovely. One of the straps felt longer than the other though so I decided to tuck it in, overall it was great!

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Jocelyn,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user tracyt928
1 review
0 helpful votes
  • Send Message
September 8th, 2024
Verified purchase

Excellent! The dress is of good quality and fits my daughter perfect. Planning to order her prom dress from here as well

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

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From the business

Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.

Company Representative

Thumbnail of user amym3079
Stacees C.
Typically responds within 3 days

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