• Stacees

Stacees

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Overview

Stacees has a rating of 4.5 stars from 820 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention prom dress, customer service, and many compliments. Stacees ranks 7th among Prom Dresses sites.

  • Service
    202
  • Value
    203
  • Shipping
    201
  • Quality
    200

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 87.7%
Positive
626
Neutral
5
Negative
83
383
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How would you rate Stacees?
Top Positive Review

“High Quality, Beautiful Dresses”

Darby R.
9/23/24

I ordered two dresses from Stacees and was so happy with the quality of the gowns. Buying online can be scary, but I am so glad I took the chance and got two incredibly beautiful dresses without breaking the bank. I had to get them adjusted slightly, but even my seamstress asked me where I got the dresses from and said they were very high quality.

Top Critical Review

“NO NOT BUY! JOKE OF A COMPANY”

Chloe M.
9/25/24

Would not recommend. DO NOT waste your money on this site. They do not stick by their returns policy. I recently purchased 4 dresses (over £400) - two which were unsuitable and damaged. They refused to refund me (even though I had written conformation that if they dresses where unsatisfactory I could return and get a refund or at least an exchange). I was left with numerous emails back and forth repeating everything over and over. They will suggest a pathetic £20 compensation stating 'stating they don't want to waste my time or energy' - I've clearly wasted my money too. Absolutely ridiculous! DO NOT BUY.

Reviews (820)

Rating

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Reviews that mention popular keywords

prom dress (155) customer service (115) wedding dress (34) return policy (30) custom sizing (35)
Thumbnail of user samr978
1 review
0 helpful votes
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September 7th, 2023
Verified purchase

I came across Stacees online while I was looking for wedding dresses under £250, as the budget for our wedding is very tight. I found a stunning one for £205, and although my wedding isn't for another 12 months, I ordered it in case they sold out. They kept me upto date throughout the making and sending process with emails. When it arrived I was so pleased, it has so many layers underneath that the dress looks amazing. The detail all the way down is beautiful, and although I still need to lose a bit of weight to fit into it (I ordered a smaller size on purpose), I know it is going to look stunning. (order No. SS*******929)

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Sam,

Thank you for your review.

Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Thank you again for your support! If you need any further assistance, please contact us.

Best regards,
Stacees Customer Service Center

Thumbnail of user same648
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

A huge thank you to Stacees for giving me my dream wedding dress. From the moment I ordered, they kept me up to date with the order progress. When the dress arrived I was absolutely blown away by its quality. The dress fitted and looked exactly like the picture

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Sam,

I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.

We will make more efforts to improve our shortcomings and bring better products and services to our customers.

Best regards,

Stacees Customer Service Center

Thumbnail of user carolinec563
1 review
0 helpful votes
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August 27th, 2023
Verified purchase

The dress was absolutely beautiful and fit perfectly! The service you offer is excellent- down to even double checking the measurements before proceeding. Delivery was quick and the dress was beautifully packaged- thank you so much for making her prom night so perfect. We will definitely use you again for our other daughter when the time comes.

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Caroline,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

Thumbnail of user michellem4746
1 review
4 helpful votes
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July 4th, 2023

I had the best experience ever! My dress arrived 2 weeks before my senior prom. I can't forget the day my dress arrived I was so frantic to try it on and was amazed at the results. It fit so well to my size with the perfect length. I had so many people at my senior prom asked were did I get my beautiful dress from and says I looked like a princess. Thank you Stacees for making my day magical. I will be order again soon

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Michelle,
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user sarahc2631
1 review
4 helpful votes
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April 27th, 2023

This dress was custom made, and it is beautiful! The customer service was awesome, responding very quickly answering all my questions and being very kind. The dress it self is beautifully made! It came exactly when they said it would when I ordered it, and the packaging was great. I can't wait to wear it on my wedding day!

Thumbnail of user jamiek512
1 review
0 helpful votes
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November 29th, 2023
Verified purchase

My daughter is very small and it is hard to find a dress that would fit her. Stacees made it possible for her to get a dress in a current style- made exactly the fit her body and measurements- at a similar price to dresses found in stores! We were pleasantly surprised to receive the dress when it was promised and with a perfect fit.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Jamie,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!

Thumbnail of user adelinac11
1 review
1 helpful vote
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July 4th, 2023

This dress is amazing. I had been looking on this website trying to find my dream dress that would make me feel special and i had my eye on 2 dresses both quite similar. I am so glad I had picked the one that i did because it is stunning. I had wore it yesterday and the dress had been stepped on so many times by many people and it hasn't ripped and still looks brand new. The material is so nice and it flows which makes it even better since you can take amazing pics in it. I got so many compliments on the dress and how amazing it is and that it suit me so well. This dress made me feel like a princess on so many different levels. I had heard that people didn't have good experiences ordering from here but i loved the dress so much i risked ordering it and I do not regret it one single bit. I am a bit disappointed that I thought the sequins would look more shiny as they do in the pic but overall my experience with the dress is positive. Amazing dress!

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Adelina,
Thank you for sharing your experience.
As the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. We appreciate that you spend time on reviews and being so detailed and it will help others to make decisions. So happy we could be part of your event and wish you all the best
Looking forward to serving you again.
Many thanks
Stacees Customer Service Center

Thumbnail of user redr63
2 reviews
0 helpful votes
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August 23rd, 2023
Verified purchase

I would definitely recommend this establishment due to their prompt service, quick email conversation and reponse time, but mostly the ability to get it delivered on time. The dress was made to my measurements, the color coral was absolutely amazing.

Tip for consumers:
Sequence, the details and the fit was very comfortable. I would definitely buy another dress from them. The cost was worth the product. If you buy cheap in, you get cheap out.

Products used:
Mother of Groom dress

Service
Value
Shipping
Quality
Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Red,

Thanks for your kindly review, we really appreciate your honest feedback.

Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Thank you again for your support! If you need any further assistance, please contact us.

Best regards,
Stacees Customer Service Center

Thumbnail of user kater384
1 review
0 helpful votes
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August 17th, 2023
Verified purchase

The color samples were great, the dress was wonderfully made, and the customer service was responsive. I especially loved the feature that lets you enter all of your dimensions to have a custom fitted dress. It saved a lot of time and money for me in the long run.

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Kate,

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Looking forward to serving you again!

Best regards,
Stacees Customer Service Center

Thumbnail of user dreaw12
1 review
0 helpful votes
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October 19th, 2023
Verified purchase

This was a great experience. My daughter loved her dress and looked beautiful. My only suggestion is to definitely get the measurements. We didn't due to rushing and the gown wasn't as long as I would have liked, but that was definitely our fault. Just stressing the importance of it.

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Drea W,

Thank you for your review.

Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Thank you again for your support! If you need any further assistance, please contact us.

Best regards,
Stacees Customer Service Center

Thumbnail of user katrinar187
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

My daughter is very very tiny, and I was thrilled to see that they offered custom sizing for an additional small fee. It was absolutely worth it. Her dress fits like a glove. She felt beautiful. It was made very well. I have gotten tons of compliments on how beautiful her dress was.

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Katrina,

I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and reward, but also we have been in the intention of hard work.

We will make more efforts to improve our shortcomings and bring better products and services to our customers.

Best wishes,
Stacees Customer Service Center

Thumbnail of user pamw778
1 review
0 helpful votes
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March 5th, 2024
Verified purchase

Beautiful dress, custom sizing was perfect, shipping was as advertised and fast. Will order from here again.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Pam,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user jessicah2342
1 review
1 helpful vote
  • Send Message
May 1st, 2023

We are so happy we went with this dress for my Daughter first Prom! This dress was made for my gorgeous daughter. She received so many compliments and we absolutely loved the color! We will be coming back for future purchases, thanks again! You guys are amazing and you can't beat the price!

Tip for consumers:
The prices are reasonable and the dress we purchased was exactly what they pictured on their website. They also alter for your body and they don't charge you extra for it. :) they ask you to send in email your measurements when you make a purchase to ensure the dress fits your unique body. :)

Thumbnail of user morganb450
1 review
0 helpful votes
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October 25th, 2023
Verified purchase

I have to say I was absolutely delighted with the dress and the service. I had hesitated to order from the site after reading the reviews but the dresses were all so lovely I decided to risk it.

My order was a custom order and it fit perfectly. It came much quicker than expected and I was kept informed every step of the way.
The dress was for me to wear as mother of the bride at my daughter's wedding in Greece and I got so many lovely compliments everyone thought it was fabulous.

I will definitely be ordering from you again and have told everyone I know to shop there too for their special occasions.

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Morgan,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user hollies72
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

Highly recommend! Very satisfied, wonderful service.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Hollie,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user claireh407
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

I was really pleased with Stacees customer service and the dress I ordered. I had given my measurements and received an email to confirm they'd been received and was kept updated on the progress of my dress. The dress arrived quickly and fitted perfectly. I would highly recommend Stacees to anyone that wants a great dress with the advantage of being able to supply their own measurements.

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Claire,

Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need.

Thank you again for choosing Stacees.

Best wishes,
Stacees Customer Service Center

Thumbnail of user elyseh36
1 review
0 helpful votes
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February 28th, 2024
Verified purchase

This dress was ordered for an event in New York City. I requested length to be added to the dress because of my height. The dress was made to the measurements and fit perfectly!

Service
Value
Shipping
Quality
Thumbnail of user christah93
1 review
0 helpful votes
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November 13th, 2023
Verified purchase

We ordered a HOCO dress for my daughter & we're thrilled that it not only came early but it was so beautiful. Comfortable & well made. She also loved nobody was wearing her dress and all the compliments she received. We will order from Stacee's again!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.

Thumbnail of user tz35
1 review
3 helpful votes
  • Send Message
October 6th, 2023

I started a return 2 days after receiving the dress. It is now 3 weeks and at least 10 attempts later to get the return address. They will send every email to 'credit' $15, $30, etc... but they will not send the return information. I am starting a charge back and will get their return info that way.

Tip for consumers:
They are a little scammish if you don't keep the item. FAQ lists a return policy, however they do not actually allow you to do the return.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Customer,

Sorry to hear that you are not satisfied with our service, we will improve it as much as we can and will investigate your order.

Best Regards,
Stacees Support

Thumbnail of user andreaj779
1 review
0 helpful votes
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March 14th, 2024
Verified purchase

Great dress! I love the color and the beautiful detail on the dress it's a perfect mother of the groom.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Andrea,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user marthar1130
1 review
7 helpful votes
  • Send Message
July 5th, 2023
Verified purchase

Stacees refuses to keep their no worries return policy. I needed to return one of their regular size selected prom dresses because it was too tight on my daughter and STACEES refused to allow the return. They suggested that I try to sell the dress instead of returning it. They offered to pay me $50.00 for a $200.00 dress instead of allowing me to return the dress. Even after we came to an agreement in the PayPal dispute, they still refused to adhere to that agreement.

Tip for consumers:
Please do not purchase a dress from Stacees unless you accept that it is a final sale.

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Martha,
Thank you for your feedback.
Hope you have a nice day. We received your complaint and we are really sorry to bring you the unhappy shopping experience. Please be assured we would solve the issue properly. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
Sincerely
Stacees Customer Service Center

Thumbnail of user dawnk573
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

I was over the moon with my dress the quality and fit were perfect and all for a very reasonable price. My bridesmaids dresses were also absolutely stunning and fit perfect.we have had so many wonderful comments about the dresses.
I have recommended stacees to all my friends who are getting married and would recommend to anyone.
Thank you for making my day

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Dawn,

Thank you for your review.

Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Thank you again for your support! If you need any further assistance, please contact us.

Best regards,
Stacees Customer Service Center

Thumbnail of user melisag41
1 review
1 helpful vote
  • Send Message
October 6th, 2023

I'm on day 7 of them giving me the run around and refusing to refund me. There is nothing wrong with the dress. It wasn't custom made. They are trying to cut every corner so I cannot return it - and trying to give me $25 for a dress that cost me $123.

WHAT A JOKE. Don't even bother ordering from them.

Products used:
Bridesmaid dress

* Stacees attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Melisa,

Sorry to hear that you are not satisfied with our service, we will improve it as much as we can and will investigate your order.

Best Regards,
Stacees Support

Thumbnail of user tonie126
1 review
0 helpful votes
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November 23rd, 2023
Verified purchase

Dress was by far more beautiful and so expensive looking in person I couldn't believe it. Lots of comments on my dress and shock of price. Looked ten times more expensive than it was. Made my day perfect feeling stunning in my dress.

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.

Thumbnail of user steffaniec10
1 review
0 helpful votes
  • Send Message
April 8th, 2024
Verified purchase

My gown fit perfectly and was gorgeous. I felt amazing and recieved so many compliments.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Steffanie,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

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From the business

Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.

Company Representative

Thumbnail of user amym3079
Stacees C.
Typically responds within 3 days

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