Stacees has a rating of 4.5 stars from 820 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention prom dress, customer service, and many compliments. Stacees ranks 7th among Prom Dresses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I ordered two dresses from Stacees and was so happy with the quality of the gowns. Buying online can be scary, but I am so glad I took the chance and got two incredibly beautiful dresses without breaking the bank. I had to get them adjusted slightly, but even my seamstress asked me where I got the dresses from and said they were very high quality.
Would not recommend. DO NOT waste your money on this site. They do not stick by their returns policy. I recently purchased 4 dresses (over £400) - two which were unsuitable and damaged. They refused to refund me (even though I had written conformation that if they dresses where unsatisfactory I could return and get a refund or at least an exchange). I was left with numerous emails back and forth repeating everything over and over. They will suggest a pathetic £20 compensation stating 'stating they don't want to waste my time or energy' - I've clearly wasted my money too. Absolutely ridiculous! DO NOT BUY.
I came across Stacees online while I was looking for wedding dresses under £250, as the budget for our wedding is very tight. I found a stunning one for £205, and although my wedding isn't for another 12 months, I ordered it in case they sold out. They kept me upto date throughout the making and sending process with emails. When it arrived I was so pleased, it has so many layers underneath that the dress looks amazing. The detail all the way down is beautiful, and although I still need to lose a bit of weight to fit into it (I ordered a smaller size on purpose), I know it is going to look stunning. (order No. SS*******929)
A huge thank you to Stacees for giving me my dream wedding dress. From the moment I ordered, they kept me up to date with the order progress. When the dress arrived I was absolutely blown away by its quality. The dress fitted and looked exactly like the picture
Dear Sam,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The dress was absolutely beautiful and fit perfectly! The service you offer is excellent- down to even double checking the measurements before proceeding. Delivery was quick and the dress was beautifully packaged- thank you so much for making her prom night so perfect. We will definitely use you again for our other daughter when the time comes.
Dear Caroline,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
I had the best experience ever! My dress arrived 2 weeks before my senior prom. I can't forget the day my dress arrived I was so frantic to try it on and was amazed at the results. It fit so well to my size with the perfect length. I had so many people at my senior prom asked were did I get my beautiful dress from and says I looked like a princess. Thank you Stacees for making my day magical. I will be order again soon
Dear Michelle,
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
This dress was custom made, and it is beautiful! The customer service was awesome, responding very quickly answering all my questions and being very kind. The dress it self is beautifully made! It came exactly when they said it would when I ordered it, and the packaging was great. I can't wait to wear it on my wedding day!
My daughter is very small and it is hard to find a dress that would fit her. Stacees made it possible for her to get a dress in a current style- made exactly the fit her body and measurements- at a similar price to dresses found in stores! We were pleasantly surprised to receive the dress when it was promised and with a perfect fit.
Dear Jamie,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
This dress is amazing. I had been looking on this website trying to find my dream dress that would make me feel special and i had my eye on 2 dresses both quite similar. I am so glad I had picked the one that i did because it is stunning. I had wore it yesterday and the dress had been stepped on so many times by many people and it hasn't ripped and still looks brand new. The material is so nice and it flows which makes it even better since you can take amazing pics in it. I got so many compliments on the dress and how amazing it is and that it suit me so well. This dress made me feel like a princess on so many different levels. I had heard that people didn't have good experiences ordering from here but i loved the dress so much i risked ordering it and I do not regret it one single bit. I am a bit disappointed that I thought the sequins would look more shiny as they do in the pic but overall my experience with the dress is positive. Amazing dress!
Dear Adelina,
Thank you for sharing your experience.
As the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. We appreciate that you spend time on reviews and being so detailed and it will help others to make decisions. So happy we could be part of your event and wish you all the best
Looking forward to serving you again.
Many thanks
Stacees Customer Service Center
I would definitely recommend this establishment due to their prompt service, quick email conversation and reponse time, but mostly the ability to get it delivered on time. The dress was made to my measurements, the color coral was absolutely amazing.
Tip for consumers:
Sequence, the details and the fit was very comfortable. I would definitely buy another dress from them. The cost was worth the product. If you buy cheap in, you get cheap out.
Products used:
Mother of Groom dress
Dear Red,
Thanks for your kindly review, we really appreciate your honest feedback.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Best regards,
Stacees Customer Service Center
The color samples were great, the dress was wonderfully made, and the customer service was responsive. I especially loved the feature that lets you enter all of your dimensions to have a custom fitted dress. It saved a lot of time and money for me in the long run.
Dear Kate,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
This was a great experience. My daughter loved her dress and looked beautiful. My only suggestion is to definitely get the measurements. We didn't due to rushing and the gown wasn't as long as I would have liked, but that was definitely our fault. Just stressing the importance of it.
Dear Drea W,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Best regards,
Stacees Customer Service Center
My daughter is very very tiny, and I was thrilled to see that they offered custom sizing for an additional small fee. It was absolutely worth it. Her dress fits like a glove. She felt beautiful. It was made very well. I have gotten tons of compliments on how beautiful her dress was.
Dear Katrina,
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and reward, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best wishes,
Stacees Customer Service Center
Beautiful dress, custom sizing was perfect, shipping was as advertised and fast. Will order from here again.
Dear Pam,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
We are so happy we went with this dress for my Daughter first Prom! This dress was made for my gorgeous daughter. She received so many compliments and we absolutely loved the color! We will be coming back for future purchases, thanks again! You guys are amazing and you can't beat the price!
Tip for consumers:
The prices are reasonable and the dress we purchased was exactly what they pictured on their website. They also alter for your body and they don't charge you extra for it. :) they ask you to send in email your measurements when you make a purchase to ensure the dress fits your unique body. :)
I have to say I was absolutely delighted with the dress and the service. I had hesitated to order from the site after reading the reviews but the dresses were all so lovely I decided to risk it.
My order was a custom order and it fit perfectly. It came much quicker than expected and I was kept informed every step of the way.
The dress was for me to wear as mother of the bride at my daughter's wedding in Greece and I got so many lovely compliments everyone thought it was fabulous.
I will definitely be ordering from you again and have told everyone I know to shop there too for their special occasions.
Dear Morgan,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Highly recommend! Very satisfied, wonderful service.
Dear Hollie,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
I was really pleased with Stacees customer service and the dress I ordered. I had given my measurements and received an email to confirm they'd been received and was kept updated on the progress of my dress. The dress arrived quickly and fitted perfectly. I would highly recommend Stacees to anyone that wants a great dress with the advantage of being able to supply their own measurements.
Dear Claire,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need.
Thank you again for choosing Stacees.
Best wishes,
Stacees Customer Service Center
This dress was ordered for an event in New York City. I requested length to be added to the dress because of my height. The dress was made to the measurements and fit perfectly!
We ordered a HOCO dress for my daughter & we're thrilled that it not only came early but it was so beautiful. Comfortable & well made. She also loved nobody was wearing her dress and all the compliments she received. We will order from Stacee's again!
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
I started a return 2 days after receiving the dress. It is now 3 weeks and at least 10 attempts later to get the return address. They will send every email to 'credit' $15, $30, etc... but they will not send the return information. I am starting a charge back and will get their return info that way.
Tip for consumers:
They are a little scammish if you don't keep the item. FAQ lists a return policy, however they do not actually allow you to do the return.
Dear Customer,
Sorry to hear that you are not satisfied with our service, we will improve it as much as we can and will investigate your order.
Best Regards,
Stacees Support
Great dress! I love the color and the beautiful detail on the dress it's a perfect mother of the groom.
Dear Andrea,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Stacees refuses to keep their no worries return policy. I needed to return one of their regular size selected prom dresses because it was too tight on my daughter and STACEES refused to allow the return. They suggested that I try to sell the dress instead of returning it. They offered to pay me $50.00 for a $200.00 dress instead of allowing me to return the dress. Even after we came to an agreement in the PayPal dispute, they still refused to adhere to that agreement.
Tip for consumers:
Please do not purchase a dress from Stacees unless you accept that it is a final sale.
Dear Martha,
Thank you for your feedback.
Hope you have a nice day. We received your complaint and we are really sorry to bring you the unhappy shopping experience. Please be assured we would solve the issue properly. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
Sincerely
Stacees Customer Service Center
I was over the moon with my dress the quality and fit were perfect and all for a very reasonable price. My bridesmaids dresses were also absolutely stunning and fit perfect.we have had so many wonderful comments about the dresses.
I have recommended stacees to all my friends who are getting married and would recommend to anyone.
Thank you for making my day
Dear Dawn,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Best regards,
Stacees Customer Service Center
I'm on day 7 of them giving me the run around and refusing to refund me. There is nothing wrong with the dress. It wasn't custom made. They are trying to cut every corner so I cannot return it - and trying to give me $25 for a dress that cost me $123.
WHAT A JOKE. Don't even bother ordering from them.
Products used:
Bridesmaid dress
* Stacees attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Melisa,
Sorry to hear that you are not satisfied with our service, we will improve it as much as we can and will investigate your order.
Best Regards,
Stacees Support
Dress was by far more beautiful and so expensive looking in person I couldn't believe it. Lots of comments on my dress and shock of price. Looked ten times more expensive than it was. Made my day perfect feeling stunning in my dress.
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
My gown fit perfectly and was gorgeous. I felt amazing and recieved so many compliments.
Dear Steffanie,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Dear Sam,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Best regards,
Stacees Customer Service Center