Stacees has a rating of 4.4 stars from 817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention prom dress, customer service, and many compliments. Stacees ranks 7th among Prom Dresses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I ordered two dresses from Stacees and was so happy with the quality of the gowns. Buying online can be scary, but I am so glad I took the chance and got two incredibly beautiful dresses without breaking the bank. I had to get them adjusted slightly, but even my seamstress asked me where I got the dresses from and said they were very high quality.
Would not recommend. DO NOT waste your money on this site. They do not stick by their returns policy. I recently purchased 4 dresses (over £400) - two which were unsuitable and damaged. They refused to refund me (even though I had written conformation that if they dresses where unsatisfactory I could return and get a refund or at least an exchange). I was left with numerous emails back and forth repeating everything over and over. They will suggest a pathetic £20 compensation stating 'stating they don't want to waste my time or energy' - I've clearly wasted my money too. Absolutely ridiculous! DO NOT BUY.
This dress was perfect for my daughter's prom. It came quickly and fit great. She loved it.
The dress was beautiful and fit my daughter perfectly. It was no need for alterations and came in time for the occasion. Thanks for providing a beautiful dress.
Products used:
None
Dear Danielle,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Please with the quality of the dress. It was beautiful.
Dear Jennifer,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I ordered 3 bridesmaid dresses for my daughters wedding. They arrived quickly. Sizes were accurate. Beautiful dresses. Well made. Color is exactly as pictured. Fit perfectly
Dear Michelle,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
Great customer service team who helped contact the couriers and move the delivery along when I nearly didn't get it in time. The actual dress itself was beautiful and a good quality dress too!
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I was so very impressed with the service from STACEES - the product was exceptional and the measurements were so exact that my seamstress didn't even need to make any alterations! I will definitely be recommending Stacees and will be ordering again!
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Let me start off with saying this site had the MOST accommodating and amazing customer service! I was floored. Long story short, my original wedding dress (from another shop/store I forgot to specify, so I edited this in; I don't want them thinking they messed something up cause they absolutely did NOT) arrived an absolute disaster only a MONTH before my wedding (Friday the 13th, October, 2023). It came in a completely wrong color, wrong fabric, botched basically in a couple more ways, and I was scrambling to find a new dress. A couple people in a bridal Facebook group recommended here. So after messaging with their online chat a couple times, moving around my budget a little, and figuring out measurements, I ordered! I went a size up in case, since tulle can be restricting, and ended up having to pin my straps in the back and my waistline. I paid extra for rush ship and rush tailoring, and they held to it; even got it done EARLY! My dress arrived in like 7-8 days instead of 10-12! Great quality, amazing attention to detail (even with all my additional wanted requests like a button back with zipper under instead of corset and different hollow to hem height), and was lightweight. If I ever need a formal dress or hear someone else does, I will recommend here! Bravo!
Tip for consumers:
Not really. Perfect shop, great dress, amazing customer service.
Products used:
I got a formal dress as my wedding dress. Absolutely loved it.
Dear Ivy,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need.
Thank you again for choosing Stacees.
Best wishes,
Stacees Customer Service Center
SKU:S*******P
I bought this dress in the color lilac which turned out beautiful. I was a little worried my chest wouldn't fit but it turned out fine. I bought it in an american size 18. The dress arrived on time and in great condition! Just in time for my BFD fae photoshoo
Promised delivery and then when not delivered chat agent promised delivery on the day of and then the next day. May not refund my money for failed promise.
* Stacees attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Lisa,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
It was easy, wide variety choices and custom made which was great as my daughter is quite petite. Service is quick and very reasonably priced. I am a very happy customer for the past two years!
Dear Victoria,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need.
Thank you again for choosing Stacees.
Best wishes,
Stacees Customer Service Center
Stacees were so helpful at providing my daughter with her custom made prom dress and also making her a modesty jacket.
Dear Emily,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Easy shopping and ordering, I ordered a custom made prom dress. Good communication with seller throughout, dress came and was perfect. Good quality and good price. Definitely recommend
Products used:
Dress
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I was sceptical at first on finding STACEES website and that the dresses looked gorgeous at such a cheap price. I decided to order and take the risk. I am so pleased I did!
My dress was tailored to my specifications, communications via email with Stacees Team was prompt, honest and so courteous. They made me feel like a VIP.
My dress arrived within weeks and was delivered, cleverly packaged with a dress holding bag.
When I opened it I was stunned, overjoyed and so excited! The dress fit perfectly, my alterations were precise and the quality of materials and tailoring was outstanding! My friends and family are so impressed that my daughter-in-law to be is looking at purchasing her wedding dress with Stacees!
I have shared my thoughts on Stacees website, Trust pilot and now here. I am thrilled!
Thank you so much Team Stacees! You are outstanding and offer such an exceptional service.
I HIGHLY RECOMMEND anyone to try Stacees particularly if you are on a budget and want quality at affordable prices. The pictures on their website are exactly what you receive. I couldn't be more happy!
Please try Stacees and share the love for this fantastic team of incredible tailors
Dear Hannah,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
We ordered my daughters prom dress from Stacees after reading through the positive reviews online. The dress exceeded all of our expectations and my daughter was over the moon.
Dear Sally,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
The dress was far too short and after pictures were sent they still refused to refund money. We had to spend hundreds at the last minute to buy another dress for homecoming.
My daughter's prom dress was just beautiful! STACEES made a custom fit made to order dress for so much less than the local dress shops. We would definitely order from them again!
Dear Hare,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
It is very pretty. Fits great. I had to fix the straps, as the sequins were itchy. The straps are all over sequins. I installed a modesty panel that matched easily. Order SM*******011
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
I purchased a dress for ma daughters prom and I was amazed at how quickly we received it. Everyone complimented my daughter as they loved the dress and asked where she had bought it.
Dear Customer,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
My daughter's dress came in in about 4 weeks from ordering. We had to shorten the straps about half an inch, but that could have been due to my measuring.
The process was very smooth and faster than I expected. The dress was beautiful and I had no problems. The store is very attentive and the chatbots are very helpful.
Dear Brianna,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Great dress fits amazing very flattering sturdy fabric
Dear Reagan,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
I WAS LOOKING ON INTERNET FOR A DRESS FOR MY WEDDING. I ORIGINALY ORDER A SIZE 10 DRESS, THINKING I WOULD NEED TO HAVE IT ALTERED. ONE DAY AFTER MY ORDER, I RECIEVED EMAIL REQUESTING MY EXACT MEASUREMENTS! WOW I WAS SO IMPRESSED! MY DRESS ARRIVE 3 WEEKS LATER, I TRIED IT ON IT WAS A PERFECT FIT! THANK YOU SO MUCH, STACEE'S
Dear Stacie,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Dress was constructed and delivered within 15 days to the UK. This was using the made to measure service. Dress was really high quality. Fit was perfect.
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The material was pretty cheap but I got SO many compliments! The dress is absolutely beautiful.
Dear Marianne,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Great service quick delivery dress was perfect. No alterations needed. Great quality. My daughter loved the color and the dress made her prom night so special
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Dear Amanda,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center