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Stacees has a rating of 4.4 stars from 817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention prom dress, customer service, and many compliments. Stacees ranks 7th among Prom Dresses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I ordered two dresses from Stacees and was so happy with the quality of the gowns. Buying online can be scary, but I am so glad I took the chance and got two incredibly beautiful dresses without breaking the bank. I had to get them adjusted slightly, but even my seamstress asked me where I got the dresses from and said they were very high quality.
Would not recommend. DO NOT waste your money on this site. They do not stick by their returns policy. I recently purchased 4 dresses (over £400) - two which were unsuitable and damaged. They refused to refund me (even though I had written conformation that if they dresses where unsatisfactory I could return and get a refund or at least an exchange). I was left with numerous emails back and forth repeating everything over and over. They will suggest a pathetic £20 compensation stating 'stating they don't want to waste my time or energy' - I've clearly wasted my money too. Absolutely ridiculous! DO NOT BUY.
Amazing, quick, and great service.
Very responsive
SM*******024
Dress was beautiful and arrived just in time for the prom the next day! Daughter loved it!
Dear Shanna,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
First off, they did a wonderful job of completing the custom order dress of my daughter's prom with a tight deadline for arrival. The dress arrived the day before the prom and fit her wonderfully. She loved it and received loads of compliments about it. She even recommended Stacees to a lot of her friends.
Thank you for offering such great products.
Brought two dresses for my twin daughters for prom. One made to fit which fit perfectly and the other one was true to size. They were absolutely stunning. Thank you
Dear Kay,
Thanks for your 5*star review!
It's our pleasure to hear that you are satisfied with our dress and service.
Thanks for your like, hope you can have a nice day!
Best regards,
Stacees Customer Service Center
I highly recommend Stacees.
I felt amazing in my beautiful custom made dress.
Quick response from any query and service was quick and stress free. Amazing thank you
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Thank you for such a easy process and quick turn around. The dress was perfect, fitted like a glove, having sent through all the measurements. My daughter was complimented on her dress all night.
Dear Sheena,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need.
Thank you again for choosing Stacees.
Best wishes,
Stacees Customer Service Center
Excellent service
Dress is of fantastic quality
Fit perfectly
My daughter ordered dress twice and customer service alerted me and refunded me in a very timely manner
Excellent value for money
Will return
Dear Niamh,
Glad to know you are satisfied with our dress.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
Easy website, quick shipping, cost efficient. Stacees is definitely a good website to shop for a prom dress and I will definitely be recommending to friends!
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Stacces checked all my daughter's measurements twice. Very good experience from the sale until we got the dress!
Beautiful dress - it was made to fit my daughter perfectly!
Dear Kristy,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The dress and fit were perfect. The quality and material were above expectations.
Dear Amber,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Dress is lovely and the service was fab. Bought a made to measure dress for my daughter, quality was very good and the team helped to get it delivered on time.
Dear Katie,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
The dress is wonderful. I sent my own measurements. Perfect fit. Delivered on time. So many compliments on the day. Reasonable price. Thank you so much. Great, great experience.
Dear Yulia,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
I was nervous about purchasing a prom dress online without seeing it, but was pleasantly surprised. Great quality lined dress and it was perfect for my daughter.
Dear Anna,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Lovely experience, my wedding dress was beautiful, it fitted me very well.
Many people admired it, I looked gorgeous in my wedding dress
I will recommend Stacey's to other people
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
They were so helpful with ordering making sure we get the perfect size, we did! My daughter loved it and she looked beautiful!
Dear Christine,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Fit great and true to size. I was impressed with the quality!
Dear Brynn,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Dress came late, was unable to use. Requested refund within 14 days, the took days to respond. Followed their process then they said I was out of the 14 day window. Now they won't respond
Products used:
None
Dear Samantha,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
My dress came and it was amazing the quality of the dress is great if your thinking about buying a dress do it I had so many complaints on my dress it made me feel like a million dollars
Dear Samantha,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
My daughter wanted this dress for prom. She was in love with the looks and green is her color. We ordered easily and the dress came in time. She looked gorgeous.
Dear Carrie,
Thank you for your review.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
I bought a dress for my daughter for prom. It didn't fit. Instead of just allowing me to return the dress, they insisted on pictures of my daughter in the dress…ABSOLUTELY NOT. I emailed multiple people, called multiple times, and couldn't get anyone to assist me. I REFUSE to send pictures of my daughter to them in a dress that doesn't fit. I had to keep the dress and lost my money. RUN FOR YOUR LIFE. DO NOT BUY HERE.
* Stacees attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Worst customer experience I ever received. I spoke to Cassie before purchasing a dress to ensure I could return the dress; she stated no problem. They are refusing to return the unworn dress. This is completely unacceptable as I am within the return period. DO NOT PURCHASE FROM THIS COMPANY. GO SOMEWHERE ELSE!
Dear Sue，
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
Got this dress, and it was better than even the pictures showed! To top it off it fits almost perfectly! I absolutely love it and for the price it's well worth it
Dear Ashley,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
Had a great experience with stacees. Dress was made perfectly to fit. Great customer service. Would definitely shop here again.
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
So I ordered a dress it was exactly as described the corset on the back was an amazing bonus perk. It was absolutely beautiful the quality is amazing and the customer service has s spot on
Dear Melia,
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and reward, but also we have been in the intention of hard work.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
The dress we purchased was beautifully crafted. Great value for the money!
Dear Ashley,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
This dress is special for her 80th year.
The dress is beautiful. Perfectly made. Perfect fit, wonderful material!
I'll be back for more.
Thank you. Dr. Mathias
Dear Dr. Mathias,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
Gain trust and grow your business with customer reviews.
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Dear Ericka,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center