- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Stacees has a rating of 4.4 stars from 817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention prom dress, customer service, and many compliments. Stacees ranks 7th among Prom Dresses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I ordered two dresses from Stacees and was so happy with the quality of the gowns. Buying online can be scary, but I am so glad I took the chance and got two incredibly beautiful dresses without breaking the bank. I had to get them adjusted slightly, but even my seamstress asked me where I got the dresses from and said they were very high quality.
Would not recommend. DO NOT waste your money on this site. They do not stick by their returns policy. I recently purchased 4 dresses (over £400) - two which were unsuitable and damaged. They refused to refund me (even though I had written conformation that if they dresses where unsatisfactory I could return and get a refund or at least an exchange). I was left with numerous emails back and forth repeating everything over and over. They will suggest a pathetic £20 compensation stating 'stating they don't want to waste my time or energy' - I've clearly wasted my money too. Absolutely ridiculous! DO NOT BUY.
Very pretty dress for the event 👗
Was on time
Great price
It fit so well! The criss cross on the back snatched my waist so well. I'm very very pleased with my purchase.
Dear Jillian,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
My daughters prom dress was absolutely amazing, very high quality and beautiful, exactly as the images on the webside.The whole process including a delivery was very quick and professional.
Dear Monika,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need.
Thank you again for choosing Stacees.
Best wishes,
Stacees Customer Service Center
I wore this dress to prom and received many compliments on it! Overall, the material was great and high-quality and I will be repurchasing a dress on this site for my prom this year.
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
The dress was perfect and customer service very helpful!
Dear Julie,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Gorgeous dress, top quality. Made with love! 💚 Dress for my special occasion.
Dear Nika,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Dress was beautiful, exactly as pictured, and true to size. Would definitely recommend and will continue to do business with Stacees!
Dear Bianca,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
This dress fit perfectly! It arrived perfectly packaged. Just a little steaming and she was ready to go! Highly recommend!
The dress I bought for my daughters prom was well made and fit per their instructions! I will order again!
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Fast shipping, loved the dress, great experience and communication.
Dear Sara,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
My daughter absolutely loved her dress! The price was way under other dresses and It was very good quality.
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
A beautiful gown which arrived on time & true to size. I'm wearing it for the book launch of my latest thriller, What We Dud in the Storm.
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
They refused to allow me to return the items. Customer service was terrible. I would never buy from them again.
* Stacees attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Great customer service and a lovely dress, that my daughter and I were both really happy with. Good value for money too.
Dear Joanna,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Pleasure from start to finish, was weary ordering online but had no reason to. Communication fantastic, quality workmanship & fitted perfect.
Dear Jane,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
I was so pleased, as my granddaughter was, with her prom dress purchased from you. Would definitely recommend for any occasion. Brilliant result!
Dear Ruth,
Thanks for your 5*star review!
It's our pleasure to hear that you are satisfied with our dress and service.
Thanks for your like, hope you can have a nice day!
Best regards,
Stacees Customer Service Center
I did give 5 stars before I think you have a glitch in your system
Everything was perfect for my daughters prom.
Tip for consumers:
Service quality and communication was all 5 star
Products used:
Prom dress
Right colour, perfect fit, perfect material. I am so happy and relieved that there so nice and arrived on time for my event!
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I have now bought 2 dresses from Stacees, and just wow. The material is amazing, and looks incredible on stage. There delivery is extremely fast too.
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Muy bonito llego antes de lo esperado, excelente calidad y muy buena atención volverÃa a comprar lo que sea con toda la confianza
Dear Марина,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
The dress I ordered was shipped quickly and was as described. Small alterations done after purchase but over all very happy.
Dear Trina,
Thank you for your positive comment and feedback. It will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
We used the made to measure service for my daughter's prom dress and it fit beautifully. Communication was good, delivery was as promised.
Dear Karen,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
Very good site communication was really good and the dress was well worth the money
Dear Katie,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Please do not buy from this company! Complete scam! Dresses are not true to size and you can not get a refund! Stay well clear…
Dear Katie,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within several workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
Gain trust and grow your business with customer reviews.
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Dear Jen,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center