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Stacees has a rating of 4.4 stars from 817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention prom dress, customer service, and many compliments. Stacees ranks 7th among Prom Dresses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I ordered two dresses from Stacees and was so happy with the quality of the gowns. Buying online can be scary, but I am so glad I took the chance and got two incredibly beautiful dresses without breaking the bank. I had to get them adjusted slightly, but even my seamstress asked me where I got the dresses from and said they were very high quality.
Would not recommend. DO NOT waste your money on this site. They do not stick by their returns policy. I recently purchased 4 dresses (over £400) - two which were unsuitable and damaged. They refused to refund me (even though I had written conformation that if they dresses where unsatisfactory I could return and get a refund or at least an exchange). I was left with numerous emails back and forth repeating everything over and over. They will suggest a pathetic £20 compensation stating 'stating they don't want to waste my time or energy' - I've clearly wasted my money too. Absolutely ridiculous! DO NOT BUY.
What a beautiful dress! Ordered a custom dress…. Fit perfectly and arrived sooner than anticipated! Great customer service too. 5 stars all the way!
I thought this dress was beautiful. Fitted my daughter perfectly. The delivery time was excellent as well. I would definitely use Stacees again.
Dear Carla,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Easy to order, fast delivery, just like pictures. Very happy.
Dear Stephanie,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The dress was flawless, very easy to put on and wear. I fell in love from the moment I saw the dress <3
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Great communication. Dress was beautiful with many compliments. Timely Shipping and matched what was ordered.
They don't accept any returns, no phone number to call, no return address! Scamming customers! Bad quality dresses!
* Stacees attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Natalia，
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
I gave measurements and the dress came out perfect. I could not ask for a better fit and the dress was absolutely beautiful.
Dear Amanda,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
Was blown away by both fit and quality. As good/ better than shop bought brides dress and packaged and arrived early. Highly recommend
Dear Nicole,
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and reward.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I bought two different colors in the same dress and I absolutely loved the sky blue one. I do need to get the train altered but that's no problem
Ordered a custom sized, prom dress from here and i was very happy with it! Will order from here again if needed.
Dear Taliah,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
First class service, guick delivery, thank you, I am very satisfied and plan to continue shoping at your site
Dear Svetlana,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
I was able to purchase the dress easily off the website and when it arrived it was exactly as described on the site and fit very well.
Dear Bhavna,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
I had found the perfect color for my prom dress and it was amazing.It fit perfectly and I also really enjoyed the outcome of it.
Tip for consumers:
They staff is super friendly and helpful
Products used:
Dress
I completely loved the dress! It fit me so well when I gave my measurements and it looks absolutely gorgeous. Thank you so much.
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
My daughter bought a dress from stacees and loved it. It was a beautiful dress and well made. She would definitely order again
Easily input my measurements online and receive the dress quicker than expected. Fit perfectly absolutely gorgeous!
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The measurements were perfect and the quality was great. The price was very affordable. I will definitely order from Stacee's again.
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The dress was amazing quality. Fit perfect. And arrived in under 3 weeks.
Dear Anne,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I found Stacees to be reliable & the dress was a lovely satin material & the fitting was absolutely perfect!
Dear Yvonne,
Glad to know you are satisfied with our dress and service.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
Found the perfect prom dress a third of the price of a similar dress in town.
Arrived quickly and was just as pictured.
Dear Kate,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
Fast shipping & the dress was beautiful! Perfect for my daughter's prom!
Dear Holly,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Everything turned out great! Dress fitted perfectly to say it was ordered online based on measurements. We are very pleased!
Dear Sharla,
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and reward, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I loved this dress! The detailing was amazing, it photographs well, and it is well made. I also loved how it was a more inexpensive option!
Dear Jazmine,
Glad to know you are satisfied with our dress.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
I sent the exact size for the dress and it was a perfect fit, the quality was amazing and it arrived in good time the girls looked a million dollars
Dear Carol,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I highly recommend this website,very good prices and good quality,the delivery was quick and they keep you updated
Dear Sura,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
Gain trust and grow your business with customer reviews.
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Dear Lisa,
Glad to know you are satisfied with our dress.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center