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Stacees has a rating of 4.5 stars from 928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention customer service, prom dress, and many compliments. Stacees ranks 4th among Prom Dresses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
520 reviews
I got this dress for my daughters first homecoming and it was a show stopper! We ordered a 2 and it fit perfect except in the bust area. 2 small stitches on both sides fixed that. She was the talk of homecoming! Will definitely be ordering from here again!
Will not really accept a return. They will tell you to pay to ship back to CHINA. They will ask for pictures of your child in the dress. They will respond to emails very slowly and attempt to drag out, then negotiate to try to get you to keep the product. Their return language on main page is very broad but deep in the site they have so many restrictions that you will not be able to return or exchange. They have a staff dedicated to not accepting returns and fighting credit card protests. Avoid this company.
Unreal, never mind negative reviews, wedding dress was made to perfection
Date of experience: October 28, 2023
I was nervous, I was so nervous, ordering a wedding dress without even trying it on, stressed and all for nothing. The dress is AMAZING! The quality is unbelievable and it was custom made exactly to my size, great correspondence between customer service and I, arrived ahead of schedule and I couldn't have been happier. I paid a fraction of the price for a beautiful dress and I'm over the moon.
Next step, bridesmaid orders
Thank you so much Stacees, without a doubt, fantastic service from start to finish
Date of experience: October 28, 2023
I brought my dress for my wedding vows and it was perfect 100%
Date of experience: September 1, 2023
Dear Lisa,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need.
Thank you again for choosing Stacees.
Best wishes,
Stacees Customer Service Center
Excellent service, fast delivery will definitely use again
Date of experience: October 22, 2023
Dear Jo,
Thanks for your 5*star review!
It's our pleasure to hear that you are satisfied with our dress and service.
Thanks for your like, hope you can have a nice day!
Best regards,
Stacees Customer Service Center
Loves the dress perfect fit fast delivery would highly recommend will definitely order again
Date of experience: October 14, 2023
Dear Janet,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
My dress was custom
Made and I'm so very pleased with it
Date of experience: September 20, 2023
Dear Karla,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience.
Hope we can serve you again in the future and make you a happier customer.
Best regards,
Stacees Customer Service Center
Excellent from start to finish and the end product was absolutely perfect
Date of experience: September 10, 2023
Dear Karen,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
Very fast and reliable service the delivery was very quick and you get exactly what you ordered
Date of experience: August 14, 2023
Dear Meadow,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
Ordered, received, great value, dress is amazing. Thank you so much
Date of experience: August 29, 2023
Dear Susan,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
Beautiful dresses.great fit. Will definitely buy again for homecoming and prom
Date of experience: August 17, 2023
Dear Julie,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
Sono felice di aver scelto questo vestito. Bello, elegante e raffinato. La qualità del tessuto è ottima
Date of experience: March 28, 2024
Dear Sofia,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Bellissimo abito da sogno, vestibilità perfetta, ottima qualità del tessuto. Consegna veloce, consigliatissimo
Date of experience: March 26, 2024
Dear Sarah,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Dear Lorraine,
Thanks for your 5*star review!
It's our pleasure to hear that you are satisfied with our dress and service.
Thanks for your like, hope you can have a nice day!
Best regards,
Stacees Customer Service Center