Stacees has a rating of 4.4 stars from 817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention prom dress, customer service, and many compliments. Stacees ranks 7th among Prom Dresses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I ordered two dresses from Stacees and was so happy with the quality of the gowns. Buying online can be scary, but I am so glad I took the chance and got two incredibly beautiful dresses without breaking the bank. I had to get them adjusted slightly, but even my seamstress asked me where I got the dresses from and said they were very high quality.
Would not recommend. DO NOT waste your money on this site. They do not stick by their returns policy. I recently purchased 4 dresses (over £400) - two which were unsuitable and damaged. They refused to refund me (even though I had written conformation that if they dresses where unsatisfactory I could return and get a refund or at least an exchange). I was left with numerous emails back and forth repeating everything over and over. They will suggest a pathetic £20 compensation stating 'stating they don't want to waste my time or energy' - I've clearly wasted my money too. Absolutely ridiculous! DO NOT BUY.
My daughter fell in LOVE with the dress online. We were a bit skeptical about ordering one online, but were thrilled when it came. My only suggestion would be to make straps adjustable. We custom ordered the size because she's on the petite side. We'll definitely be ordering her prom dress for next year too!
I ordered from Stacee's initially because my daughter wanted a very specific color and fell in love with a dress she saw online. I've always been a little uneasy about online ordering but man oh man! This dress was beautiful! I used the custom sizing option and it fit her PERFECTLY. We will definitely be using Stacee's for her Senior year!
SM*******721
Dear Tiffany,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
This dress was so beautiful and better then I imagined. I was nervous that it was going to not look like the picture did but it exceeded expectations. I felt so confident in my dress, I loved it so much.
Products used:
Prom dress
Dear Jagoda,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I ordered a dress for a wedding. It was getting close to the date so I emailed them to find out where the dresses were. I received an email shifting the delivery date later. I told them not to bother shipping the dress unless they could deliver before the date I had to leave for the out of town wedding. Three datys later (on the drop dead date that I needed the dressed in my hands), they shipped the dresses knowing it was already too late. I emailed them from the wedding stating that I was at the wedding and the dress had not arrived. I did not receive a return authorization despite contacting them again after receiving the dress. Now they are refusing to send the return authorization because I did not contact them yet again. They take no responsibility for their failure to deliver on time.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
The dress we ordered was a custom dress. When we received everything looked great until my daughter tried it on with shoes and it was uneven. We asked if it could be fixed and we were told it was too short of notice and they wouldn't do it. They suggested we take it to a local tailor. The quality of the fabric was very poor. I'm would not recommend staycees. Shop at a local mall or dress shop.
Products used:
Prom dress
Dear Rachel,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The service was great and delivery was quick and on time. The product was as shown in the pictures. The dress was well made and fitted great.
Dear Keke ,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Great experience. The dress came perfect to size. Custom to our measurements we sent. In fact we accidentally sent one wrong measurement and they caught it before we did.
Timing on delivery was right when they said it would be. The dress was beautiful. We're completely satisfied.
Dear Ava,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The dress was custom made and fit perfectly! It came by the time it said it would arrive. Excellent experience!
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
I ordered this for my golden birthday and was SO HAPPY with the result! Fit as expected and was strong and sparkly!
Dear Emma,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
It was perfect. The whole process from start to finish was easy. We will be ordering for prom soon.
Dear Jamie,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I bought the stress to wear for my daughter's wedding. I can't even begin to describe how it sparkled! It was probably the most comfortable dress I've ever purchased. I bought the charcoal grey. I received numerous compliments during the wedding reception. Do not hesitate, this dress is stunning!
Dear Sherrey,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
We tried Stacees for a prom dress and it worked perfectly. I would definitely order from Stacees again. We put in our measurements and the dress came on time for prom. The dress was high quality fabric and stitching!
Dear Natalie
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
I bought this dress for my daughter's prom. We went with the standard size 0 and then customer service reached out to be sure we didn't want to provide measurements. My daughter's measurements are almost exact to the standard size but she is short so we provided her hollow to floor measurement. It arrived within expected timeframe, with an absolutely perfect fit and the embroidery is absolutely beautiful. My daughter didn't want anything with sequins or sparkles and this met her taste perfectly. The train is fairly long and needed to be bustled - brought it to a local seamstress and she did this for us without a problem. We went with a bustle up under the dress, rather than up over the outside. It otherwise needed no alterations.
Found a parasol online that perfectly coordinated with the dress. We received so many complements about the dress and overall look. Very happy!
Order # SM*******758
Dear Connie,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I wore this dress to prom and it was amazing and beautiful a few things I didn't like about it was that, the glitter was constantly falling off the dress and everywhere, and, the fabric used for the straps and where you lace up the dress is a horrible material, it made the dress so uncomfortable I couldn't wait to take it off.
Products used:
Dress
Dear Keily,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
I am VERY pleased with the dress I ordered from Stacee's as well as the amazing customer service! I will absolutely order from here again!
Dear Caitlan,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I was nervous about ordering a custom dress online as I had never before done that. I received the dress within the time frame that they promised and it was absolutely beautiful. I got so many compliments when I wore it for my son's wedding. People said 'it looks like it was made for you" lol. They have wonderfully responsive customer service as well and always replied to my questions. Please buy with confidence!
Dear Ann
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
The ordering process was quick and easy. I ordered a custom sized dress for my daughter for prom. It came on time and fit her perfectly. The dress was gorgeous and exactly as we had hoped. It was a great experience
Dear Joy
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
My daughter had her senior prom this year. She is a large girl 22-24 in prom gowns. After going through multiple boutiques she was heartbroken to find so little to chose from that didn't look like an old shower curtain. Then we found the Stacees website. They had a huge selection and would custom fit to our measurements. We were skeptical at first, great dress? Low cost?, but we took a chance. This was the best decision! The dress was all we hoped for and more. They made the dress to fit instead of a standard size that would require alterations. It was just like the photos. The price couldn't be beat. I wish we had known about Stacees 2 years ago! We will definitely be using them again.
Dear Julie,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Oh My God! Just amazing and simply beautiful. I loved the dress and got so many compliments. My pictures won't be available until next week. It will be a pleasure to send you your master piece on a live mannequin. 😊💕
PS…the technique with the zipper works. 😉
Dear Jacqueline,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
They send you the dress but you will never ever see a penny if you request a refund. Their ticket service to request a refund does not work by their own admission, they do not answer the phone and you have to find the correct email. Once you manage to navigate through this you are in for a two week long communication just to hear they will close your request. They asked me to provide proof of communication with the 14days which I have. Their system is down and they still do not take responsability. It's a complete fraud.
Tip for consumers:
Don’t buy on this site.
Products used:
We bought to dresses and yet none fitted which I can understand happen but they refuse to refund although these are my legal rights.
Dear K. K
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
We had a wonderful experience and would 100% recommend Stacees to others. The dresses come custom made to fit. It was absolutely beautiful.
Dear Jennifer,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Don't buy from them. Their dresses are poorly made and look cheap! I've been going back and forth with a customer service rep for 4 days now trying
To get a refund and he's telling me to pay $30 to return it or sell the dress on 2nd hand market. What in the world. I HATE THIS COMPANY
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
So so perfect. Words can't even describe how amazing this dress was, completely in love with the quality. Looks exactly like the picture and looks so pretty on camera. Great quality and the custom sizing fit me perfectly. Received so many compliments, if I could do it all again i would buy this same dress. If you're contemplating if Stacee's is a reliable website, it is.
Dear Leah
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Ordered a dress from Stacees for my daughter to wear to a Galla held at the Philadelphia Museum of Art where she works. She was very happy with the quality and it fit like a glove. She will definitely order from Stacees again in the future!
Dear Amy,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
They kept us up-to-date continuously on the status of the dress delivery. When the dress came, it was perfectly preserved and stored! There were absolutely no wrinkles. It was even more stunning in person! I would definitely recommend ordering address from them! The cost of the dress is hard to imagine considering how absolutely gorgeous this dress was! So very affordable!
Products used:
Dress
Dear Rachael,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Dear Kathi
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center