Stacees has a rating of 4.4 stars from 817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention prom dress, customer service, and many compliments. Stacees ranks 7th among Prom Dresses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I ordered two dresses from Stacees and was so happy with the quality of the gowns. Buying online can be scary, but I am so glad I took the chance and got two incredibly beautiful dresses without breaking the bank. I had to get them adjusted slightly, but even my seamstress asked me where I got the dresses from and said they were very high quality.
Would not recommend. DO NOT waste your money on this site. They do not stick by their returns policy. I recently purchased 4 dresses (over £400) - two which were unsuitable and damaged. They refused to refund me (even though I had written conformation that if they dresses where unsatisfactory I could return and get a refund or at least an exchange). I was left with numerous emails back and forth repeating everything over and over. They will suggest a pathetic £20 compensation stating 'stating they don't want to waste my time or energy' - I've clearly wasted my money too. Absolutely ridiculous! DO NOT BUY.
The dress shipped on time, it is beautiful and I love it. I'll probably be ordering from here again.
There were so many dresses to choose from - my daughter was able to find the perfect dress for prom. We picked the size that most suited her, then we responded to a Stacees email with her exact measurements, but still, with my daughter not being true to size, and on the shorter side, I had doubts. When she received the dress and tried it on, it fit perfectly and she looked great! And what a good quality dress for a reasonable price! I actually was very skeptical when my daughter told me about Stacees, but the whole process was so easy and we could not have been more happy with the results!
Reference Number: SM*******148
Dear Sandra,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
I'm not going to lie... I had my doubts about order a dress like this online with the horror stories you hear about but let me tell you this by far has to be the best online purchase. This dress is so BEAUTIFUL. My daughter being a plus size girl it's very hard to find something so beautiful. Not even the bridal stores can compare. The time frame was amazing less then a month it took to make and ship. We had to customize
Where if we did order from a bridal shop it would've taken at least 6 months we were told
Dear Jennjune,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
This "company" is a scam and I do not understand how they are trading in the UK (I have reported them to Trading Standards as well). I will go on every single website i can to write a review as I want people to avoid the nightmare that I have had and the amount of money that currently i have lost. I intend to get my money back and will keep arguing with them.
They sent out poor quality dresses in cheap fabric in the wrong colour. Do yourself a favour and never purchase from them. They look legitimate. I checked their returns policy as I was nervous about ordering online for such a special occasion - it was all lies. Their returns policy is a complete lie and they don't follow it, they almost mock you for thinking it was true. I wish I'd read reviews before I ordered. Please please DO NOT PURCHASE FROM THEM
Tip for consumers:
DON'T USE THIS SITE. They are scammers, you won't get what you asked for and they will not refund you despite their returns policy. Please stay away from them and don't believe any of the positive reviews. They are also fake.
Products used:
DRESSES.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Beautiful selection of dresses with great price point. Excellent communication. Dress arrived true to specs & just as we imagined.
Dear Sophia,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
2nd year using Stacee's my girls are hight challenged at 5'2" and 5'3". Last year one dress came from another company and had to be altered. Stacee's stepped in before our transaction both years and made sure we got the help needed to make a perfect fit. Both years! Thank you for making such perfect dresses!
Dear Julia,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Looked just like the pics. Great response time. Good people to get your dress from.
Dear Sophia,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
They did not provide tracking numbers. They did not arrive on time and did not arrive within 14 day window to be able to try them on and return if unsatisfied. They would not give me any type of refund. The zipper on one of the dresses was too small, it couldn't even zip up due to stiffness of material. Do NOT buy from this company. Huge waste of my money.
Products used:
None of them.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
I ordered a standard size dress and want to return due to quality and generally poor construction but they're refusing to do so and offering a partial refund. Originally $40 on a $140 dress. That's absurd. Don't buy from them. I have such strong regrets
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Beyond happy with my daughter's prom dress! Spent weeks looking at hundreds of dresses it was a nightmare! Finally I stumbled across STACEES right away I found the perfect dress for my daughter. Ordering was quick and easy took my daughter's measurements entered them in it asked for additional information or requests. I requested for additional padding in the cup size to make her feel more confident. I Order the dress a month in advance so it would be ready on time. I did get little worried when shipping was delayed past April 29th but support helped resolve the issue quickly i received the dress 3 days later. The dress fit her perfectly it was more beautiful than we could imagine! I will only order Dresses from stacees now. They made it so Hassel free and I have 4 daughter's & there is nothing hassel free with them lol. There will be many more formals and events and i know they will take care of our needs and more. Thank you for making sure my daughter felt like a princess an for giving me peace of mind during the stressful time.
Tip for consumers:
Stacees has the most beautiful dresses!! You will feel like the most beautiful person in the room. The dress definitely was more beautiful than we could imagine. The quality of the dress and the value can't be beat!!! If you want to feel and be the most beautiful in the room stacees dresses can make u feel like a princess and you won't be disappointed!!
Products used:
Beautiful prom dress
Dear Kayla,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
My stepdaughter absolutely loved it. It was the perfect size. It fit her beautifully. I will definitely be purchasing another dress from here.
Dear Claudia,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
My dress came exactly when it said It would, and the purchasing process was very simple. At first I was nervous ordering a dress online, but the measurements were true to size and the quality of the dress was perfect. My dress was just like the picture, and it included an underskirt type ribbing to give the dress that extra poof factor. I lived my dress for prom and would order from Stacees again.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The dress was beautiful and gut perfectly and it arrived on time.
Dear Dee ,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Dresses are high quality and measurements are accurate. They fit perfectly!
Dear Nicole
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Great dress, quick delivery. I would recommend Stacees to friends.
Dear Ginny,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
From the ordering to the delivery this was a great experience. They even follow up with an email to make sure the dress fit and my opinion. They make the dress to fit your measurements which is great, not too many companies do that.
Dear Monika
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
The whole process from buying, customizing, and receiving the dress was so easy. Even reaching out to see where the dress was in the process as I ordered a customized size of the dress was quick and easy. When the dress came it fit perfect and she had a great prom in the dress! Will be ordering from stacees again!
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Cente
I was very nervous ordering my daughters prom dress online and procrastinated on doing it. I finally decided to just do it and actually ordered her dress about a month before prom. We ordered one of the standard sizes and then the next morning decided to send exact measurements. I was a nervous wreck about it arriving in time but was assured that we would get it. The dress arrived the day before the dance and fit perfectly. We will purchase from here again, but not wait until the last minute.
Dear Kimberly,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I am extremely grateful for the entire process and final work on my dress. From the beginning I received warm and welcoming attention! At STACEES; they contacted me several times to ensure that the measurements sent were correct and that the style and color were definitely the one chosen. The material is spectacularly beautiful and of excellent quality. I am very satisfied with all the work on the dress and I will not hesitate to take them into account for a next occasion. CONGRATULATIONS STACEES and thank you very much!. The dress arrived in Medellín, Colombia South America in perfect condition.
Thank you
Dear Maria,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The dress was beautiful and had a lot of detail. They also emailed me personally for how I wanted my measurements. Though, the dress was hemmed a few inches too short. We were able to work with it though!
SM*******115
Dear Lisa,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Wonderful product and service! We really loved the dress!
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Dress we purchased was a great product for a great price
Great product for price point. High quality. We were very pleased and have recommended Stacees to others.
Ordered an absolutely stunning dress for my Graduation dinner which I still have yet to attend. The dress is absolutely beautiful and was even done in custom sizing! Amazing price for people who aren't looking to spend 600+ on a prom dress/event dress! I cannot wait to wear it to my dance. Thank you.
Dear Logan,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Cente
I ordered a custom fit dress for my daughter. It was delivered in the timeframe they said it would be. The dress color was just as beautiful as what the site shows. I had to get it altered because the dress itself was fine but the shoulder straps were way too long. I also had to have it pressed because it arrived in a vacuum sealed plastic bag so the tulle was very crunched up. There were a few snags and some string loops in the seams, but nothing I couldn't hide or fix myself. Overall, it was lovely. I'd order from here again.
Dear Anna,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Thank you so much! My daughter and I love the dress. She looked absolutely beautiful!
Thank you so much again!
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center