Stacees has a rating of 4.5 stars from 819 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention prom dress, customer service, and many compliments. Stacees ranks 7th among Prom Dresses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I ordered two dresses from Stacees and was so happy with the quality of the gowns. Buying online can be scary, but I am so glad I took the chance and got two incredibly beautiful dresses without breaking the bank. I had to get them adjusted slightly, but even my seamstress asked me where I got the dresses from and said they were very high quality.
Would not recommend. DO NOT waste your money on this site. They do not stick by their returns policy. I recently purchased 4 dresses (over £400) - two which were unsuitable and damaged. They refused to refund me (even though I had written conformation that if they dresses where unsatisfactory I could return and get a refund or at least an exchange). I was left with numerous emails back and forth repeating everything over and over. They will suggest a pathetic £20 compensation stating 'stating they don't want to waste my time or energy' - I've clearly wasted my money too. Absolutely ridiculous! DO NOT BUY.
Stacees was very accommodating and had our custom sized dress to us in plenty of time for the event. We did have to make some very minor alterations to get the fit just right however I anticipated this due to my daughters being very petit. We would definitely order again.
This dress was ordered for my daughter with the hope that it would fit enough for minor alterations. Customer Service reached out right away to verify measurements and heel size to ensure a good fit. I felt more at ease but still a little hesitant as you never know what you may get when ordering online. The dress is absolutely gorgeous, the quality of material exceeds expectations, the color is just write and the fit is perfect, there is no need for alterations at all, even the bodice and length are perfect. My daughter looks fantastic and can't wait to wear. Great experience all the way around.
Dear Kathy S,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
We had a custom ordered prom dress for my daughter. It was absolutely perfect. No alterations were needed. I'll definitely be shopping for dresses here again.
Dear Kori,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
This dress was perfect when it came. It came sooner than it was expected. We were hesitant to purchase online but it turned out great! Staff checked up to see if everything was good.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
THIS COMPANY DOES NOT HONOR THEIR RETURN POLICIES - AVOID THEM AT ALL COSTS.
We ordered a dress for our daughter's prom. The dress came in and did not fit. We bought another from them, and contacted them to return the first dress. It's been nothing but a runaround. The standard China scam - first they offer some money, then they say it'll cost too much to ship back, then they offer a little more money and say we should resell the dress ourselves online. Never once have we gotten the return address.
THEY DO NOT HONOR THEIR RETURN POLICIES AND CUSTOMER SERVICE IS ABSOLUTELY HORRIBLE.
Do NOT trust this merchant with ANY of your money.
Tip for consumers:
SCAMMERS - BEWARE. THEY WILL NOT ACCEPT RETURNS EVEN THOUGH THEIR WEBSITE POLICY CLEARLY STATES THEY DO.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
I was skeptical, but after receiving the dress on the day promised, I was blown away. They did amazing from the details to the color!
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
DO NOT ORDER FROM THIS COMPANY! I've been trying to get a refund since April 14th on a dress that my daughter tried on and decide she didn't like. Their website says that they do returns but that is a bunch of bull crap. They responded fairly soon after I initially contacted them asking for pictures of the unworn dress with tags. Which I immediately sent back. Mind you we tried to return this dress the day that we got it. They've tried everything from keep the and we will give you a $15 refund to now $25 and keep the dress - we paid over $110. If you think it's no hassle returns think again. No matter how many times I have emailed them specifically saying no more weird ideas or deals just give me my full refund, they never do! They respond with more cockamini shiesty shady *******@staceesofficial is 100% a scam!
Tip for consumers:
Worst experience ever
Products used:
Dress
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
This company is faulty and is ripping people off including brides before their big day. Unless u want to give them free money avoid site. They give us pictures of beautiful dresses to lure us and trick us into giving them our hard earned money. They are getting rich off of us
Tip for consumers:
Scam
Products used:
None. I tried to send it back because the dress was not as pictured and the company offered $20
Dear Tina A,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
I ordered a dress in a regular size to ensure I could return if it there were any issues. The dress they sent was obviously the wrong color. I ordered champagne and they sent me gold (VERY obviously gold... I showed 4 different people separately, and without me saying anything, they said "That's not champagne, that's gold"). I wrote to Stacee's and provided them a picture, just asking for them to replace the item. They have repeatedly responded in broken English telling me that they sent the right color and that I would need to pay for return shipping, which goes against their written policy that if they make a mistake with the item, they would cover the return shipping. Note that they have both gold and champagne material listed as options, so they obviously sent the wrong color but want to claim it's just a variance in online vs. actual material. The dress received is absolutely NOT the correct color, and they have repeatedly told me I should just keep the dress and forget about trying to return it. Attached are a photo of the dress received vs the color shown online.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
This dress fit my daughter perfectly (I used the size guide and ordered based on measurements) and the color and material was exactly as it looked in pictures! This dress looked beautiful in the sunlight for all of the prom pics.
Dear Jordan W,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I love the dress I ordered. The sparkles are so pretty but if you aren't a big fan of glitter getting almost everywhere, I suggest buying a solid colored dress lol.
Dear Rayanna,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
First time ordering a dress from a website. Did not disappoint. True to size and colour was as pictured. And the price was great!
Dear Lori
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Was a bit skeptical ordering from this website, it seemed too good to be true, but the dress is amazing quality (such nice fabric), fits perfectly (sent in my measurements for no extra cost) and looks just like the picture. So happy with it, no regrets!
Dear sidonie,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
At first I was a lil worried abt it being an online website but it far exceed any expectations I had for the way my dress looked the dress was extremely beautiful irl and the quality was amazing and I am so happy I got one here the only thing is shipping and making the dress took a while so order a month or 2 in advance Order number SM*******055
Dear Liddya
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
DO NOT ORDER FROM THEM!
They do not take returns it says they say they do on the website but it's super hard! They only want to give you $50 other wise they say it will take over a month to get the money back! Total scam artists!
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
For junior prom last year, we ordered from another site and, even with my daughter's measurements, it was a terrible fit and we spent more on alterations than on the dress itself.:(
This year for senior prom, we sent her measurements to Stacee's and it is PERFECT. They double-checked what we wanted for length and reassured us that we wouldn't need to do any alterations and they were right. Highly recommend paying the small fee for custom sizing and then you'll get the dress you need right from the start.
Dear Ann W,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Dress arrived on time in perfect condition, design, color and fit just as described on the website. My daughter received lots of compliments and it looked like an expensive dress. We will order again next year.
Dear Sherri,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
The dress was gorgeous and was received on time! I am very happy with my purchase.
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Good fit, price, quality and customer service. It is definitely worth getting the custom fit using your measurements.
Dear J. J.
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I purchased a dress and had it made to order with our measurements. The dress arrived in great time and it fits like a glove! It looks amazing on and I'm stunned at what I got for the amazingly affordable price I paid! I highly recommend Stacees to anyone looking for that perfect dress for a special event. You won't be disappointed!
Dear Catherine R,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Amazing experience! Dress was tailored perfectly to our measurements. Quality was excellent! Customer service was great and responsive! I will definitely purchase from them again
Dear Ann,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I wore this dress for prom in may and I loveeee the dress so much. Only problems were figuring out how to track my dress
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
We purchased our daughters prom dress and the alteration service, the dress was absolutely beautiful amazing quality and looked exactly like it is shown on the website. The alterations were fantastic and the dress fits my daughter perfectly. Thank you so much for making my daughter feel like a princess!
Dear Mary Jane K,
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
My dress is beautiful! The color was the same exact i needed and it fit beautiful. Came a bit bigger but fixed it up.
Dear Brianda,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
The dress we received was perfect. It fit perfect. The color was amazing and people are still saying she picked the most amazing dress on her. Couldn't be happier. Will order again. SM*******804
Dear Barbie,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Dear Denise G,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center