• Stacees

Stacees

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Overview

Stacees has a rating of 4.5 stars from 820 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention prom dress, customer service, and many compliments. Stacees ranks 7th among Prom Dresses sites.

  • Service
    202
  • Value
    203
  • Shipping
    201
  • Quality
    200

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 87.7%
Positive
626
Neutral
5
Negative
83
383
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How would you rate Stacees?
Top Positive Review

“High Quality, Beautiful Dresses”

Darby R.
9/23/24

I ordered two dresses from Stacees and was so happy with the quality of the gowns. Buying online can be scary, but I am so glad I took the chance and got two incredibly beautiful dresses without breaking the bank. I had to get them adjusted slightly, but even my seamstress asked me where I got the dresses from and said they were very high quality.

Top Critical Review

“NO NOT BUY! JOKE OF A COMPANY”

Chloe M.
9/25/24

Would not recommend. DO NOT waste your money on this site. They do not stick by their returns policy. I recently purchased 4 dresses (over £400) - two which were unsuitable and damaged. They refused to refund me (even though I had written conformation that if they dresses where unsatisfactory I could return and get a refund or at least an exchange). I was left with numerous emails back and forth repeating everything over and over. They will suggest a pathetic £20 compensation stating 'stating they don't want to waste my time or energy' - I've clearly wasted my money too. Absolutely ridiculous! DO NOT BUY.

Reviews (820)

Rating

Timeframe

Other

Reviews that mention popular keywords

prom dress (155) customer service (115) wedding dress (34) return policy (30) custom sizing (35)
Thumbnail of user emilyb1590
1 review
0 helpful votes
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November 12th, 2023
Verified purchase

We've never purchased a dress online before without measurements and we were so pleased with the high quality of her dress. Stacee's provided an exceptional product and my daughter looked like a princess for her first homecoming.

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Emily,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!

Thumbnail of user alyssa.1
1 review
0 helpful votes
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June 8th, 2023

I bought my dress for prom here. At first, I was very nervous to buy from this site because there were quite a few reviews calling the dresses horrible or too small or just calling it a scam.

I'd recommend buying your dress at LEAST a month before the event because it takes a long time to get to you. I'd also recommend adding extra length to your (floor-length) dress just in case.

Everything worked out just fine for me. As long as you measure correctly, the dress should fit you perfectly. I had no complaints about my dress, it was great quality.

Thumbnail of user kaylaj389
1 review
0 helpful votes
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December 28th, 2023
Verified purchase

I was super skeptical of this site at first, and was getting nervous that the dress wouldn't arrive in time for prom. But it arrived about 2 weeks early! When it arrived i absolutely fell in love. Genuinely, the only complaint i have, is the quite obvious tailor lines on the front. If you are planning on ordering from here, i recommend doing it a couple weeks before you WANT to receive the dress. Give yourself at least 2 weeks before prom. The stress wasn't worth it HAHA. More importantly, i had an amazing time and got so so many compliments on my dress! Thank you, stacees!

Products used:
prom dress

Service
Value
Shipping
Quality
Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Kayla,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user patriciac3251
3 reviews
0 helpful votes
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December 22nd, 2023
Verified purchase

I was very impressed with the customer service. They were great about asking for all the measurements needed to insure it would fit. The dress far exceeded my expectations! It was beautifully made and fit me perfectly. It even had a built in bra which I wasn't expecting. I would recommend Stacees to anyone for a wedding or special occasion!

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Patricia,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center

Thumbnail of user inna.onopriyenko
1 review
0 helpful votes
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December 26th, 2023

Please, never ever order anything from Stacees. The dresses on the site are pictures from weird sites. Stacees sends something completely different, of terrible quality and not similar to what you ordered. And the service is the worst, they don't accept returns and don't refund payments. Please don't be fooled!

Tip for consumers:
Terrible quality and disgusting service, it is impossible to return the garbage that was sent

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Inna,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support

Thumbnail of user lindseyg259
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

I bought my daughters prom dress last year and we was amazed at how beautiful it was for the price we paid! I have also just purchased my wedding dress from Stacees and the customer service was fantastic, double checking my measurements and being available to chat with me when I had any problems, the dress has come and I love it! It's gorgeous and I can't wait to wear it, I will be purchasing my bridesmaids dresses in the new year and would highly recommend Stacees to any one looking for reasonably priced wedding dresses

Thumbnail of user amym3079
Stacees C. – Stacees Rep

I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user kaitlynw105
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

Dress fit perfectly! Great product, and a great price!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Kaitlyn,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user jennyg409
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

The dress looked nothing like the picture but was ok for the price

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Jenny,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user dianep2055
1 review
7 helpful votes
  • Send Message
July 4th, 2023
Verified purchase

Zero stars but it made me click one. Their return policy is a farce. I received the wrong color. They refuse to take the dress back and offered me $20 for a $200 dress! Many emails later their final offer was $90 siting their expenses, fee and taxes associated with a return. If you order and are not satisfied you are in for a headache!

Tip for consumers:
Stacees return policy is deceptive

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Diane,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.

Best Wishes
Stacees Customer Service Center

Thumbnail of user giselleh37
1 review
0 helpful votes
  • Send Message
October 19th, 2023
Verified purchase

After looking for over a month I found my perfect homecoming dress on Stacees website. I could've done custom measurements but the size chart seemed to be pretty accurate so I just went with my normal size which ended up to be perfect! The dress was beautifully made and fit like a glove. The shipping time was also accurate as the dress and earrings I purchased arrived within the timeframe specified. Stacees customer service has been wonderful as well. Any questions I had were swiftly answered. I will definitely be shopping Stacees for my prom dress or any other type of formal attire I may need!

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Giselle,

Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need.

Thank you again for choosing Stacees.

Best wishes,
Stacees Customer Service Center

Thumbnail of user sarah1067
1 review
1 helpful vote
  • Send Message
November 17th, 2023
Verified purchase

I have purchased four bridesmaids dresses from Stacees for my wedding in November. Unfortunately, with us being a military family, 7 of our guests, including one of my bridesmaids are no longer able to attend. I emailed Stacees asking i could be refunded for the dress (it was within the statutory 28 days) but they said they were unable as the dress was not faulty. Thank you for being so understanding

Thumbnail of user iuliab4
1 review
3 helpful votes
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April 21st, 2023

We ordered this dress for our daughter's prom. We went with the custom size and it fit beautifully on her. Delivery was prompt and communication was great as well.

I would definitely recommend this company for affordable dresses at a fraction of the price of some of local boutiques.

Thumbnail of user rachelm1676
1 review
3 helpful votes
  • Send Message
November 13th, 2023

We ordered a dress for my daughters homecoming. It is heavy and has way too much material. She is lost in it. We tried to return it as they state they take returns. We have been given the run around and now are told they won't refund us. It was expensive and not as pictured. This is very disappointing considering you have to order most things on line now. Avoid at all costs. You can work with a better company that accepts returns.

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Rachel,

Sorry to hear that you are not satisfied with our service, we will improve it as much as we can and will investigate your order.

Best Regards,
Stacees Support

Thumbnail of user emilyh1342
1 review
0 helpful votes
  • Send Message
February 19th, 2024
Verified purchase
• Updated review

Looked amazing and fit perfectly I didn't have to get it tailored. I sent i my measurements and got it spot on. The only downside is the glitter wasn't very secure on the dress. Easy fall out.

Products used:
Prom dress

Service
Value
Shipping
Quality
Bougie on a budget
February 19th, 2024
Verified purchase
• Previous review

This was a way better experience then I thought buying it online. I didn't have to get it tailored I sent in my measurements and it was true to size. The only downside is the glitter is not very secure, I think I'll have glitter in my room forever.

Thumbnail of user brendaz694
1 review
0 helpful votes
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January 7th, 2024
Verified purchase

DRESS arrived within 4 weeks,, in the correct size and in the correct colour, (was very worried after ordering and paying,then reading all of the reviews,) but very pleased when opening the packaged,...a bit alarmed as the packaging was slashed, probaby during customs but the protective bag did its job.

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Brenda,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Cente

Thumbnail of user deborahp1985
1 review
0 helpful votes
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November 25th, 2023
Verified purchase

Excellent service, quick delivery.
The bridesmaid dress I ordered is great quality, very well made and looks stunning on,
I am definitely ordering my other bridesmaids the same dress and have recommended Stacees to my friend who is also getting married next year. Very happy bride to be!

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.

Thumbnail of user saral866
1 review
0 helpful votes
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October 27th, 2023
Verified purchase

Absolutely brilliant customer service. Dress made to perfection. Colour, style and fit was spot on. Packaging was outstanding to protect during delivery and expertise folding as minimal creases to have to deal with once opened at home. After care from company outstanding too would definitely recommend this superb company.

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Sara,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user hazelf61
1 review
0 helpful votes
  • Send Message
October 15th, 2023
Verified purchase

Ordered a beautiful dress, which arrived in good time, fitted perfectly and is absolutely lovely. Good quality, lovely material and looks exactly as in the online photo. Excellent value for money. The customer service was excellent, keeping me informed, double checking details of order and checking if all was ok when I received it. I will certainly be ordering again from this company. Thank you for a great service

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Hazel,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user teresal1022
1 review
1 helpful vote
  • Send Message
August 31st, 2023
Verified purchase

My experience with Stacey's was perfect. They were quick, precise, and affordable. The quality of the two dresses we ordered was way higher than I expected. Will definitely purchase from here again. Thanks Stacees!

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Teresa,

I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and reward, but also we have been in the intention of hard work.

We will make more efforts to improve our shortcomings and bring better products and services to our customers.

Best regards,
Stacees Customer Service Center

Thumbnail of user shanellet8
1 review
2 helpful votes
  • Send Message
June 8th, 2023

I was extremely satisfied with my dress. I'm not really a dress girl and most times feel uncomfortable in them but this dress was the most comfortable dress I've ever worn! And it made me feel so confident, it fit perfect! I think the next dress I'll end up ordering from you guys would be my wedding dress, which hopefully isn't too far in the future

Thumbnail of user liannac9
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

Sent measurements as requested. Arrived exactly when they said it would. Quality of materials is excellent and well made.
This is the third dress I've arranged. 1 for me and 2 for friends. All have been exceptional value for money!

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Lianna,

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Looking forward to serving you again!

Best regards,
Stacees Customer Service Center

Thumbnail of user amya1669
1 review
0 helpful votes
  • Send Message
November 28th, 2023
Verified purchase
• Updated review

I got a very beautiful dress, exactly the same as the images and ever better; the color is also the same. Super nice pattern and material! Fit perfectly! Amazing service! I appreciate the Stacees team for the dress and shipping it out quickly; it reached me just in time. Thank you so much

Order: SM*******375

Service
Value
Shipping
Returns
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

The best experience ever
November 28th, 2023
Verified purchase
• Previous review

I got a very beautiful wedding dress, it was exactly the same as the images and ever better; the color is also the same. Super nice pattern and material! Fit perfectly! Amazing service! I appreciate the Stacees team for the dress and shipping it out quickly; it reached me just in time. Thank you so much.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shanem375
2 reviews
0 helpful votes
  • Send Message
April 15th, 2024
Verified purchase

We loved the dress. Customer service was very helpful. Would definitely order again.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Shane,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user janeh978
1 review
0 helpful votes
  • Send Message
October 25th, 2023
Verified purchase

My daughter couldn't find a dress to suit or fit so we decided to order one fitted from Stacees. We were worried as we didn't know anyone who had bought from here. The dress was beautiful and was a perfect fit although it did arrive just 2 weeks before the Prom so I would buy 3 months before if you are getting it fitted.
We live in Scotland.

Service
Value
Shipping
Quality
Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Jane,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user rachelm1714
1 review
0 helpful votes
  • Send Message
December 3rd, 2023
Verified purchase

Honestly I was a bit skeptical when I ordered just because I don't typically order dresses on line but I read the reviews and gave it a chance. I'm glad I did, the dress was beautiful and I loved wearing it. I will definitely order from them again.

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

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From the business

Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.

Company Representative

Thumbnail of user amym3079
Stacees C.
Typically responds within 3 days

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