Stacees has a rating of 4.5 stars from 820 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention prom dress, customer service, and many compliments. Stacees ranks 7th among Prom Dresses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I ordered two dresses from Stacees and was so happy with the quality of the gowns. Buying online can be scary, but I am so glad I took the chance and got two incredibly beautiful dresses without breaking the bank. I had to get them adjusted slightly, but even my seamstress asked me where I got the dresses from and said they were very high quality.
Would not recommend. DO NOT waste your money on this site. They do not stick by their returns policy. I recently purchased 4 dresses (over £400) - two which were unsuitable and damaged. They refused to refund me (even though I had written conformation that if they dresses where unsatisfactory I could return and get a refund or at least an exchange). I was left with numerous emails back and forth repeating everything over and over. They will suggest a pathetic £20 compensation stating 'stating they don't want to waste my time or energy' - I've clearly wasted my money too. Absolutely ridiculous! DO NOT BUY.
I had a wonderful experience with Stacee's! My prom dress was gorgeous and fit perfectly. It was exactly the design I was looking for, and the material was very shiny and exactly the color I wanted. The delivery was timely and the dress arrived in perfect condition.
Order number: SM*******599
Ordered a dress with my exact measurements which did NOT fit me and I proved it didn't with images. Tags were still on the dress and it was fine. They basically said if I return it that it might get lost and I won't get a refund. They first offered to give me £10 back and make another dress for me for £50 but I refused and said I wanted a refund and to return the dress. Then they offered to give me £20 back and male another dress for me for £45 and I refused because I did NOT want another one from them. All I want is my money back because I paid alot for a bit of net curtain that doesn't even fit me and I'm not happy at all. Disgusting customer service. Awful company. Do NOT but anything from here EVER.
Tip for consumers:
Just don't buy anything
Dear Charlotte,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
Best regards,
Stacees Customer Service Center
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Had questions for staff. They answered them immediately, and got the dress quickly. It fits great, and is just as pictired.
Dear Courtney,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Ordered my daughter Homecoming dress so pleased with our experience with company. Dress was on point! Would definitely Stacces. Thank you for making my daughter senior year HOCO dress one to remember.
Dear Janay,
Glad to know you are satisfied with our dress and service.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
This dress surpassed our expectations. So stunning and fit perfect
Dear Kerri,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
Impossible to return. I've sent numerous emails. They told me to sell second hand. Terrible customer service. Dress cheaply made. Again don't use this company!Sm
Tip for consumers:
Impossible to return
Products used:
Dress-can’t use
The process was straightforward, the dress had amazing quality, it fitted perfectly, it looked just like it did in the picture, I felt like a princes. I would DEFINITELY use again and recommend stacees to everyone. SS*******112
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
It was straightforward, the quality was amazing, they were sweet, the dress fit perfectly, I felt like a princess, I was in love with the dress. I will DEFINITELY use and WILL recommend Stacees again 100%.
I ordered a prom dress for my daughter. I liked that they asked for my daughter's measurements so they could custom size the dress for her. My daughter had ordered a beautiful green dress. The dress arrived on time and skillfully packaged to protect the dress. The dress was just what we ordered and the green was just like the picture. The dress fit perfectly and my daughter was beyond pleased. Thank you for making my daughter the Belle of the ball...
Dear Terri,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I was a little nervous about buying a dress for my wedding online, but Stacees made the experience a complete success! I would not hesitate to buy another dress from them in the future.
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
After a disastrous miscommunication with another dress website, I found out that my prom dress wouldn't even arrive until after my prom. I was devastated, and so I was scouring the internet searching for dresses, until I came across the Stacees website. I looked through some dresses and found the absolute perfect one and it even had a rush service of 7 days, which meant that I would receive my prom dress right on time. I ordered the dress and to my surprise, it even came early! When I received the dress, I was shocked by how beautiful it truly was up close, even though I had ordered the rush service (7 days), it was still so beautiful and fit me perfectly, every detail was gorgeous. Customer service was always available to answer all the questions that I had and the dress was beautiful and wonderfully made. Delivery was spectacular and I was kept well-involved in the process, it was brilliant. If ever I need a dress for any special occasions, I'll order from Stacees!
Dear Daena,
Thanks for your kindly feedback.
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and reward, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
Lovely dress, fitted well, great quality, good value for money, quick delivery.
Would definitely order again.
Products used:
Dress
Dear Jennifer,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
My granddaughter had been looking for her prom dress when my daughter found your website. So many dresses and fantastic prices!
Dear Donna,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
I purchased a dress and a pantsuit. The dress had padding and boning that went most of the way down the front of the dress. It was more of a chest plate. Even though they said it was made for my measurements, I could not zip the dress at all. It was supposed to just be an internal bra. The pants were completely oversized, and the top had satin lining that was so tight, I couldn't breathe. I sent the company pictures and told them I wanted a refund and I've heard nothing back.
Tip for consumers:
There is a 14 day refund policy. I was well within that, I emailed the day I received the dress. They asked for pictures and I sent them the same day and haven’t heard anything since then. There is no way these outfits were made with my measurements. Disappointed doesn’t even come close.
Products used:
A dress and a pantsuit
Dear Jennie,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
Terrible, terrible company, DO NOT ORDER. I received two bridesmaid dresses which do not fit and they will not give me a returns address or a refund, they will do everything to not take the dresses back, customer service is horrendous, I am now out 216 pounds and will not get refunded. DO NOT BUY. And its not a UK site either dresses come from Hong Kong. Stay clear. Only giving one star cause I can't click any lower
I'm furious and exhausted. They refuse to accept your return and issue a full refund. They've offered $15 for an over $100 return. They're a joke, do not order from here ever.
Dear Customer,
Sorry to hear that you are not satisfied with our service, we will improve it as much as we can and will investigate your order.
Best Regards,
Stacees Support
The service team was great and the dress fits perfectly. It was just as pictured.
Dear Amanda,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
If I could give zero stars, I would. DO NOT BUY FROM STACEES unless you 100% do not think you'll return. The dress I purchased was too large so I placed a ticket to return it. Almost 2 weeks later and 20 emails back and forth, Stacees is only offering to refund a small % back ($40) They are telling me to resell my dress on my own to make the money back. INSANE! Its been back and forth with emails with the company NEVER sharing the address for return. Its been a HORRIBLE experience.
Tip for consumers:
DO NOT BUY FROM STACEES under ANY CIRCUMSTANCES
I ordered my dress for prom last year and custom sized it, when it came it fit just right, I never went to prom last year though and I don't like how it fits me now but that's besides the point, when I got the dress I was in love with it!
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The dress came quickly; and I ordered it custom made, and it fit like a glove! I'll be ordering more dresses from Stacees for sure
First class service, from the making of the dress to the quality of the dress is incredible
Dear Kelly,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Excellent communication and customer service. Quality was excellent.
Dear Addison,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
I got my prom dress from here and my dress was amazing. I got so many compliments and it was so comfortable to wear. They got my measurements perfect.
Dear customer,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I ordered this dress for my wedding next May, and I will upload a better pictures when they are professionally taken, but I wanted to add this review so people would not be afraid to do order this dress if they like it. The color of my dress is peacock, and you don't really see it on most of the photos until you zoom in, but there are rhinestones on this dress. They went above and beyond for my dress. The customer service was absolutely awesome and I asked if I could customize the back with a corset lace up, which they accommodated with absolutely no problems. They also added pockets which I absolutely adore. The only thing I would say on this dress is that though we did customize it to my size, it did come out slightly large as we did not factor in the measurements for the corset. I would say that is more on me than them though, so if you ask for this feature take a few inches off the waist measurement so you get that corset look. The string were also plenty long, so we ended up doing a little tie around the waist with a small bow, which personally, I loved because it accented my hips and waist, without taking away from the dress. Will 100% order with this company again. I wish I was able to add the little video that we made of me walking up and down the hall.
Very good quality dress and prompt shipping, extremely satisfied with our purchase. My daughter looked gorgeous on her Homecoming dance with the dress purchased, thank you Stacees!
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Terrible Customer Service Do Not Purchase From This Company!
DO NOT ORDER FROM THIS COMPANY. You cannot exchange or return items for any reason. I was literally 2 days late requesting a return because my mom was in the hospital, NO EXCEPTIONS! In addition, it was not an altered item and came in my regular size which I have previously ordered and still did not fit. They would not have accepted a return anyway. I will be posting this review everywhere. Yes, please refer to the terms of return I agreed to... that is all you get, no compassion, empathy or exceptions. They only care about getting the sale. I am baffled, even with the NO return policy that they are still in business. They do not care about their customers!
Tip for consumers:
Do not order from Stacees. Try JJ's they really do care about their customer's.
Products used:
NONE Stuck with product.
Dear Kelly,
Thanks for your feedback.
As you mentioned, after you passed the return date then you requested to return the dress. Hope you can kindly understand it.
If you can contact us eariler will be nice.
Best regards,
Stacees Support
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Dear Caitlin,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!