• Stacees

Stacees

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Overview

Stacees has a rating of 4.5 stars from 894 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention customer service, prom dress, and many compliments. Stacees ranks 6th among Prom Dresses sites.

  • Service
    210
  • Value
    211
  • Shipping
    209
  • Quality
    208

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 90%
Positive
621
Neutral
5
Negative
64

Instant Feedback

83 reviews

397
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How would you rate Stacees?
Top Positive Review

“Gorgeous🤩”

Angie C.
10/31/24

My daughter's homecoming dress was beyond expectations - it arrived in perfect condition and was exactly as pictured, perhaps even more stunning in person. She got so many compliments. Shipping folds came out naturally, no need to steam. I highly recommend Stacees for any formal event and will definitely order from them again. Order number: SM*******468

Top Critical Review

“NO NOT BUY! JOKE OF A COMPANY”

Chloe M.
9/25/24

Would not recommend. DO NOT waste your money on this site. They do not stick by their returns policy. I recently purchased 4 dresses (over £400) - two which were unsuitable and damaged. They refused to refund me (even though I had written conformation that if they dresses where unsatisfactory I could return and get a refund or at least an exchange). I was left with numerous emails back and forth repeating everything over and over. They will suggest a pathetic £20 compensation stating 'stating they don't want to waste my time or energy' - I've clearly wasted my money too. Absolutely ridiculous! DO NOT BUY.

Reviews (894)

Rating

Timeframe

Other

Reviews that mention popular keywords

prom dress (156) return policy (32) customer service (129) wedding dress (35) custom sizing (36)
Thumbnail of user jaimeg304
GB
1 review
0 helpful votes
  • Send Message
November 25th, 2023
Verified purchase

Stunning dress. Very good quality. Fitted perfectly. Great customer service throughout

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Jaime,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!

Thumbnail of user gingerz13
California
1 review
0 helpful votes
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December 12th, 2023
Verified purchase

Highly recommend everything was perfect, measurements were adjusted perfect thank you

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Ginger,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center

Thumbnail of user keriem1
GB
1 review
0 helpful votes
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December 2nd, 2023
Verified purchase

Excellent customer service, excellent delivery time and the most beautiful dress Thank you!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Kerie,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!

Thumbnail of user michellem5026
New York
1 review
0 helpful votes
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December 8th, 2023
Verified purchase

Beautiful dress! Fits perfect! A+ great customer service and fast shipping!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.

Thumbnail of user rebeccan1051
California
1 review
0 helpful votes
  • Send Message
December 5th, 2023
Verified purchase

Excellent service and product. The dress was everything and more!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user kaylab738
South Dakota
1 review
0 helpful votes
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November 28th, 2023
Verified purchase

Ordered my daughter's prom dress from Stacees and it turned out perfect!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.

Thumbnail of user bostyna
Idaho
1 review
0 helpful votes
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November 26th, 2023
Verified purchase

Quality was amazing and looked absolutely beautiful.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Bostyn,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!

Thumbnail of user evonnew7
GB
1 review
0 helpful votes
  • Send Message
October 22nd, 2023
Verified purchase

Stunning dress, fabulous price and pockets too! Arrived quickly and didn't require any alterations!

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Evonne,

Glad to know you are satisfied with our dress and service.

Looking forward to serving you again!

Best regards,
Stacees Customer Service Center

Thumbnail of user jessa297
Colorado
1 review
0 helpful votes
  • Send Message
November 13th, 2023
Verified purchase

We were very happy with the dress we ordered and will definitely be ordering with you again!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Jess,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!

Thumbnail of user helenn792
GB
1 review
0 helpful votes
  • Send Message
November 19th, 2023
Verified purchase

The dress arrived quickly and was of a great quality.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.

Thumbnail of user victoriaw907
GB
1 review
0 helpful votes
  • Send Message
November 12th, 2023
Verified purchase

Great, quick & efficient service, kept informed throughout the whole process, highly recommend.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Victoria,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!

Thumbnail of user kunkelk
Iowa
1 review
0 helpful votes
  • Send Message
November 10th, 2023
Verified purchase

We've ordered two dresses and they've both been great. My daughter received a lot of compliments.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user perreirae
GB
1 review
0 helpful votes
  • Send Message
November 10th, 2023
Verified purchase

Excellent dress making. Perfect fit
Have recommended

Thumbnail of user amym3079
Stacees C. – Stacees Rep

I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user tracys1542
GB
1 review
0 helpful votes
  • Send Message
October 25th, 2023
Verified purchase
Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Tracy,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user aprilm1178
Arkansas
1 review
0 helpful votes
  • Send Message
November 7th, 2023
Verified purchase

The dress was gorgeous and fit my daughter perfectly!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.

Thumbnail of user melc207
GB
1 review
0 helpful votes
  • Send Message
November 6th, 2023
Verified purchase

Stunning dress that fit my daughter perfectly! Thank you so much!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user elaineb851
GB
1 review
0 helpful votes
  • Send Message
October 25th, 2023
Verified purchase

Dress was absolutely perfect I sent measurements in and dress was made to my daughters size.

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Elaine,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Thumbnail of user lorrainel344
Ireland
1 review
0 helpful votes
  • Send Message
October 28th, 2023
Verified purchase
• Updated review

Unreal, never mind negative reviews, wedding dress was made to perfection

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Lorraine,

Thanks for your 5*star review!

It's our pleasure to hear that you are satisfied with our dress and service.

Thanks for your like, hope you can have a nice day!

Best regards,
Stacees Customer Service Center

Wedding dress
October 28th, 2023
Verified purchase
• Previous review

I was nervous, I was so nervous, ordering a wedding dress without even trying it on, stressed and all for nothing. The dress is AMAZING! The quality is unbelievable and it was custom made exactly to my size, great correspondence between customer service and I, arrived ahead of schedule and I couldn't have been happier. I paid a fraction of the price for a beautiful dress and I'm over the moon.
Next step, bridesmaid orders
Thank you so much Stacees, without a doubt, fantastic service from start to finish

Thumbnail of user lisat2463
GB
1 review
0 helpful votes
  • Send Message
September 1st, 2023
Verified purchase

I brought my dress for my wedding vows and it was perfect 100%

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Lisa,

Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need.

Thank you again for choosing Stacees.

Best wishes,
Stacees Customer Service Center

Thumbnail of user jor290
GB
1 review
0 helpful votes
  • Send Message
October 22nd, 2023
Verified purchase

Excellent service, fast delivery will definitely use again

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Jo,

Thanks for your 5*star review!

It's our pleasure to hear that you are satisfied with our dress and service.

Thanks for your like, hope you can have a nice day!

Best regards,
Stacees Customer Service Center

Thumbnail of user janetr1587
Ireland
1 review
0 helpful votes
  • Send Message
October 14th, 2023
Verified purchase

Loves the dress perfect fit fast delivery would highly recommend will definitely order again

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Janet,

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Looking forward to serving you again!

Best regards,
Stacees Customer Service Center

Thumbnail of user karlaf151
GB
1 review
0 helpful votes
  • Send Message
September 20th, 2023
Verified purchase

My dress was custom
Made and I'm so very pleased with it

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Karla,

Thank you for your review.

Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience.

Hope we can serve you again in the future and make you a happier customer.

Best regards,
Stacees Customer Service Center

Thumbnail of user meadowm6
GB
1 review
0 helpful votes
  • Send Message
August 14th, 2023
Verified purchase

Very fast and reliable service the delivery was very quick and you get exactly what you ordered

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Meadow,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

Thumbnail of user karenc3965
GB
1 review
0 helpful votes
  • Send Message
September 10th, 2023
Verified purchase

Excellent from start to finish and the end product was absolutely perfect

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Karen,

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Looking forward to serving you again!

Best regards,
Stacees Customer Service Center

Thumbnail of user susanb5676
GB
1 review
0 helpful votes
  • Send Message
August 29th, 2023
Verified purchase

Ordered, received, great value, dress is amazing. Thank you so much

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Susan,

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Looking forward to serving you again!

Best regards,
Stacees Customer Service Center

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From the business

Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.

Company Representative

Thumbnail of user amym3079
Stacees C.
Typically responds within 2 days

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