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Stacees has a rating of 4.5 stars from 928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention customer service, prom dress, and many compliments. Stacees ranks 4th among Prom Dresses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
521 reviews
I got this dress for my daughters first homecoming and it was a show stopper! We ordered a 2 and it fit perfect except in the bust area. 2 small stitches on both sides fixed that. She was the talk of homecoming! Will definitely be ordering from here again!
Will not really accept a return. They will tell you to pay to ship back to CHINA. They will ask for pictures of your child in the dress. They will respond to emails very slowly and attempt to drag out, then negotiate to try to get you to keep the product. Their return language on main page is very broad but deep in the site they have so many restrictions that you will not be able to return or exchange. They have a staff dedicated to not accepting returns and fighting credit card protests. Avoid this company.
I got this dress for my daughters first homecoming and it was a show stopper! We ordered a 2 and it fit perfect except in the bust area. 2 small stitches on both sides fixed that. She was the talk of homecoming! Will definitely be ordering from here again!
Date of experience: November 14, 2024
Will not really accept a return. They will tell you to pay to ship back to CHINA. They will ask for pictures of your child in the dress. They will respond to emails very slowly and attempt to drag out, then negotiate to try to get you to keep the product. Their return language on main page is very broad but deep in the site they have so many restrictions that you will not be able to return or exchange. They have a staff dedicated to not accepting returns and fighting credit card protests. Avoid this company.
Tip for consumers:
Hi,
If you insist on returning, please note the following instructions and return your item(s) to the follow address. We will refund you 70% of dresses cost after we receive the dress.
1.Please provide your courier with the same information that we provided. It will affect the signature if the receiving information is inconsistent.
2.All customers are responsible for paying any and all fees when shipping back an item (duties, taxes, etc.).
3.After you have shipped out, please send us the
Products used:
none
Date of experience: November 4, 2024
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
My daughter's homecoming dress was beyond expectations - it arrived in perfect condition and was exactly as pictured, perhaps even more stunning in person. She got so many compliments. Shipping folds came out naturally, no need to steam. I highly recommend Stacees for any formal event and will definitely order from them again. Order number: SM*******468
Date of experience: October 31, 2024
Dear Angie
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
They're very careful not to disclose this information in their "hassle free" return policy. I received a poor quality dress shoved in an 8 x 10 inch plastic envelope, inside out and nowhere near the size it was supposed to be. I immediately contacted them and was told they'd give me a $15 refund or I could try to resell the dress to recoup some money. They stated it would take more than 14 days to receive it (even though it was the day I received it) so I was out of luck. After many emails they were sorry "I was in a bad mood". Also the address on the return label will not accept returns so there's no address to even send it. Please, please do not buy from this deceptive company. I can honestly say I've never seen such poor customer service.
Date of experience: November 23, 2024
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Shopping Stacees website was easy, and fun. While we ordered my daughter's dress with base size zero, it's nice to know Stacees will do "made to order" sizing.
Size 0 - 5'5" 105 pounds
The dress shipped fast and was exactly as we expected, beautiful!
Date of experience: September 28, 2024
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Ordered for my daughter's winter formal. The dress was amazing. Fit her perfectly. Quality was great. Super value. I have sent the web page link to everyone. Can't brag enough about the entire experience
Date of experience: December 20, 2024
Dear Jami,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
My high school senior found your website and was excited to see so many beautiful dress options that felt unique and not available anywhere else. There were also several color options per dress. We ordered her dress in orange to go with her school's Sunset Blvd theme and then a good friend ordered the light blue version of their dress. They received so many compliments!
Date of experience: November 12, 2024
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I ordered my granddaughters dream dress for Homecoming from Stacees. I would recommend ordering at least 3 weeks before the event. We received an email that it would arrive 2 days after the dance. She was heartbroken but had a backup dress to wear. 2 hours before pictures the dress arrived on the day of Homecoming. She was so excited. This is the second dress she has purchased from Stacees and will be ordering her Senior Prom dress also. The dresses are very well made, beautiful and the dressmakers are very talented. I was happy Cinderella made it to the Ball! Thank you.
Date of experience: November 15, 2024
Dear Helen
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I ordered two dresses this year (2024) from Stacees. One was for my nephew's wedding, and one was for a Gala/ fundraiser. Both dresses were beautiful, well made, and came carefully packaged inside of a reusable dress bag. I plan on continuing to wear these dresses for other events in the future. I will continue purchasing from Stacees. Their dresses are of great quality, and for being made-to-order they are very affordable! Great customer service as well if you have any questions.
Date of experience: October 18, 2024
Dear Jillian,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
It was a nightmare shopping for my daughters first homecoming dance. My daughter is very petite. No stores had her size available. We paid extra for quick shipping and alteration. It came very quickly with even a few days to spare before the dance. The dress fit perfectly and it was everything my daughter thought it would be! This company was so easy to worth with! I will definitely be ordering again next year versus shopping in store!
Date of experience: November 11, 2024
Dear Jeanine,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
This was a beautiful dress for my daughter's junior homecoming court. It came in quickly and fit like a glove. I did have it custom sized as she is 6'. It looked exactly as pictured and a great value for the price!
Date of experience: November 7, 2024
Dear Courtney,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I ordered two dresses from Stacees and was so happy with the quality of the gowns. Buying online can be scary, but I am so glad I took the chance and got two incredibly beautiful dresses without breaking the bank. I had to get them adjusted slightly, but even my seamstress asked me where I got the dresses from and said they were very high quality.
Date of experience: September 23, 2024
Dear Darby ，
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
My dress came exactly as ordered and has held up great. It really made my Prom the best it could be. The customer service has also been great and they check on me every few months to make sure i'm still satisfied.
Date of experience: September 27, 2024
Dear Meredith ，
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I looked and felt absolutely beautiful. The dress came quickly and with rich and luxurious quality. I'm happy to have it as a part of my wardrobe and will definitely be ordering in the future. If you're debating, don't. Buy the dress!
Date of experience: September 9, 2024
Dear Sarah ，
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The dress was perfect for my daughter! The color was a little darker than expected but turned out even better. We paid to customize the size and that was perfect too. Well worth the minimal fee.
The only thing I wished at the time was more communication on tracking, delivery, etc.
Date of experience: November 7, 2024
Dear brigette,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Order was just as expected, I had contracted them with my daughters measurements and they shipped out the dress in perfect size. The material was nice. I'll be a returning customer for sure. Reference number: SM*******545
Date of experience: September 11, 2024
Dear Sara,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The dress came just as described, it was a perfect fit. The dress came in on time. The staff was extremely helpful when I had questions.
Date of experience: September 11, 2024
We had a great experience with this site! My daughter is very small for her age so being able to put in all her measurements was perfect. She was so happy and the dress was beautiful.
Reference number: SM*******129
Thank you
Date of experience: October 21, 2024
Dear Dawn,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
My daughter picked out her dress, the site offered step by step instructions for measurements which made it easy. The dress came right when they said it would and fit perfectly! Great quality and experience. Definitely recommend!
Date of experience: October 14, 2024
Dear Sara,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
I wanted a Conservative dress my church wedding. This dress worked well. The only thing that didn't fit well was actually the length, but I decided against altering the train or dress and the flow of it. It looks beautiful. This dress is one that photographs very well, regardless of body type.
Date of experience: November 28, 2024
Dear Nathalie,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Purchased my dress to wear as MOB at my daughter's wedding. I chose to pay the extra (extremely reasonable!) fee to have it custom made to my measurements, including having it made as mid length instead of floor length. I received an email the next day asking for some additional measurements and it included specific info about exactly how to measure each place. Five weeks later the dress appeared in a nice bag in my mailbox. It was perfect - fit like a glove. I can't say enough good things about my experience with Stacees!
Date of experience: August 19, 2024
Dear Elizabeth,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
When I got engaged I started looking for engagement dresses. I browsed the web for hours. I was skeptical at first. It's hard finding good quality dresses online and trustworthy sites.Stacees has been absolutely wonderful. I ordered an engagement dress back in April and when it came it was absolutely stunning. It was exactly like the models photo. I knew then I would use them for my bridesmaids dresses. I bought my sisters bridesmaids dress this fall and when I received it I was so excited. I could see my wedding vision come to life.They are stunning dresses.
I appreciate how responsive they are. With anything I have ordered they always reach out and make sure if the measurements are correct before they proceed and they are quick to respond. The dresses are truly beautiful.
Date of experience: September 13, 2024
Dear Alexandria,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Dress was absolutely beautiful! Color was great, just what my daughter wanted. Fit was perfect. Ordering online was simple and dress arrived in time that was estimated for its arrival. Will definitely order from here again!
Date of experience: September 30, 2024
Dear Shannon,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
I came across Stacees on a facebook page about planning weddings. I checked out the site and found two dresses that I plan to use for my wedding ceremony and photography session. The dresses are beautiful and fit very well. I will definitely consider Stacees again for special occasion dresses!
Date of experience: September 26, 2024
Dear Elaine ，
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
We ordered a custom dress. We could not be happier with the quality and the way it fit! Absolutely loved it! My daughter received so many compliments! This is our second dress from Stacees and I guarantee we will be ordering from them again.
Date of experience: October 29, 2024
Dear Christine
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
I previously ordered a dress that came with a shawl. I provided my measurements and was very pleased with the dress. However, the shawl that came with the dress would not even go on. I was extremely small. That is the reason I am purchasing this new shawl to go with my previous order. I just don't understand why the dress fit and the shawl provided did not.
I want the dress and shawl to match.
Date of experience: November 9, 2024
Dear Madeline
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Dear Summer
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center