• Stacees

Stacees

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Overview

Stacees has a rating of 4.5 stars from 819 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention prom dress, customer service, and many compliments. Stacees ranks 7th among Prom Dresses sites.

  • Service
    202
  • Value
    203
  • Shipping
    201
  • Quality
    200

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 87.7%
Positive
625
Neutral
5
Negative
83
383
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How would you rate Stacees?
Top Positive Review

“High Quality, Beautiful Dresses”

Darby R.
9/23/24

I ordered two dresses from Stacees and was so happy with the quality of the gowns. Buying online can be scary, but I am so glad I took the chance and got two incredibly beautiful dresses without breaking the bank. I had to get them adjusted slightly, but even my seamstress asked me where I got the dresses from and said they were very high quality.

Top Critical Review

“NO NOT BUY! JOKE OF A COMPANY”

Chloe M.
9/25/24

Would not recommend. DO NOT waste your money on this site. They do not stick by their returns policy. I recently purchased 4 dresses (over £400) - two which were unsuitable and damaged. They refused to refund me (even though I had written conformation that if they dresses where unsatisfactory I could return and get a refund or at least an exchange). I was left with numerous emails back and forth repeating everything over and over. They will suggest a pathetic £20 compensation stating 'stating they don't want to waste my time or energy' - I've clearly wasted my money too. Absolutely ridiculous! DO NOT BUY.

Reviews (819)

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Reviews that mention popular keywords

prom dress (155) customer service (115) wedding dress (34) return policy (30) custom sizing (35)
Thumbnail of user gracem962
1 review
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase

The dress was absolutely beautiful! The fit was perfect. I was worried about buying a dress like this online but the customer service was great, my questions were answered in a timely manner and it arrived as promised on the shipped date provided. I would definitely order from here again.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Grace,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user katiem1059
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

Absolutely loved my dress and got lots of compliments on it at my high school graduation! Very good quality and fit good according to measurements

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear katie,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!

Thumbnail of user nataliel624
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

This was the first time I ordered from Stacees, I ordered my daughter's junior prom dress. We were nervous about ordering her prom dress online, and nervous that it wouldn't get here on time. It arrived three days before prom and when she tried it on all of my worries vanished. It was absolutely STUNNING. It fit her body perfectly, it was well made, it was heavy feeling (meaning not cheap feeling). My daughter is pretty tall, over 5'8" so we asked that it be a few inches longer for her. That request was done flawlessly. So impressed & we will definitely be ordering her senior prom dress from Stacees.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Natalie,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user anastasiab128
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Great quality! The fit was perfect! I will be ordering from Stacees again <3

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Anastasia,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

Thumbnail of user eileena192
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Dress was perfect! Ordered for my daughter's sweet 16 celebration and she was beautiful!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Eileen,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user angelak1579
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

I ordered the dress with only a few weeks before the event. I was skeptical that it get to me on time and fit. The dress exceeded my expectations. Not only did it arrive several days before the event, the materials were beautiful, it was well made, and it fit perfectly! I would definitely order from Stacees again. Love the dress!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear,Angela
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user lindam6505
1 review
0 helpful votes
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July 5th, 2024
Verified purchase
• Updated review

Me and 1 of my daughter's was looking around at the dress shops where we live for dress for my daughter. We didn't have any luck finding one in her size or the style that she really wanted. So we went online. I seen a web site for stacies dresses. We started looking thru the dress and we finally found one she loved and they had her size. She was so excited and was having a hard time because she just couldn't wait till she got her dress. It showed up and got here before prom. She was in school and didn't know it came in. I opened it. The dress was very well packed and it came in a bag so it wouldn't get ruined. Took out the dress and I was speechless on how beautiful the dress was. I left for work and didn't tell her wanted it to be a surprise. She got home from school she seen the package and opened she call me right away and she was extremely happy she was over the moon and she was speechless as well. She didn't want to wait for me to get home from work that how happy and exited she was. She tired the dress on and it fit her perfectly. I have never seen her so happy. She looked liked princess bell in the dress and it went with the theme of the prom. We will be ordering her senior prom dress from stacies dresses again.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Beautiful amazing dress
July 5th, 2024
Verified purchase
• Previous review

ME and my daughter was having a hard time finding a dress for her that she liked and was in her size. Every where we looked at where we live we wasn't able to find anything she like or her style or size. So i looked online and I seen this web site for stacies dresses so me and my daughter look thru all the beautifuldresses. We found one and she was super excited and couldn't wait for the dress to come. When it did show up. I seem it first the dress was so beautiful and gorgeous. Then my daughter seen it when she got home from school and she was blown away and head over heels. Her face lit up she was so very happy with the design the color and every thing about the dress. It was perfect for her and her prom. The dress made her prom night special. And she look amazing and gorgeous in the dress she said it made her feel like princess bell.

Thumbnail of user jacquelineb1281
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

The dress was incredible; high quality; nice definition, and quickly shipped. I will order all future formals from Stacees. I highly recommend you to all my friends!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Jacqueline
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user anniep240
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

To be honest I wasn't sure about ordering an evening dress online without looking at the real product / trying it. I decided to give it a go as the price is really affordable. I purchased the customised size and it fits like gloves. Colour looks amazing and the quality is much better than what I expected! It feels premium and even comes with silky liner. Really surprised with the dress I received and please give it a go if you're still considering :)

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Annie,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user wendyb1541
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Great experience! We e-mailed the exact measurements and the dress arrived well packaged and was perfect for my daughter's Sr. Ball. I highly recommend Stacees dresses!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Wendy
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

Thumbnail of user tonib583
1 review
0 helpful votes
  • Send Message
May 29th, 2024
Verified purchase

Stacees kept me updated every step of the way. I never had to wonder about order status. The dress and material is of good quality. Dress exactly how it's shown in photo. I went up a size and the dress fit perfectly. Stacees had the best price for the dress as well and it was worth it!

Products used:
Prom dress

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Toni,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user darctiger
1 review
9 helpful votes
  • Send Message
May 28th, 2024
Verified purchase

Paid $174 for a prom dress that wasn't the same design or fit when it was delivered. I followed all their return policy requests and when they finally responded after contacting paypal 3 weeks later, offered $70 for us to keep the dress and then another week later they finally offered 70% of the full amount to ship it back. Already escalated the issue with PayPal.

Products used:
A prom dress that was never used

Service
Value
Shipping
Returns
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center

Thumbnail of user colleend538
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

Dress fit perfect, was absolutely gorgeous and very good quality

Service
Value
Shipping
Returns
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Colleen,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user krystalg124
1 review
7 helpful votes
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May 25th, 2024
Verified purchase

Even though the dress came in a timely fashion, it was not at all the color i ordered. I purchased the "sage green" dress yet i was surprised when it turned out to be mint green/ turquoise. It would've taken too much time that i did not have to return it, so i was forced to wear it. The worst part is that i can't even return it and get my money back because i had to make alterations. I will never buy from stacees again.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center

Thumbnail of user kitd22
1 review
0 helpful votes
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June 11th, 2024
Verified purchase

Megan's gold dress was perfect for a dance Under the Stars! It was one of a kind! It flowed so beautifully, she won't stop spinning around! It was made perfectly for her. Thank you!

https://www.facebook.com/reel/**************?mibextid=0VwfS7&s=yWDuG2&fs=e

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Kit
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user tejap6
1 review
0 helpful votes
  • Send Message
June 20th, 2024
Verified purchase

We bought a made a measure dress online from the UK. The company were excellent and made sure the measurements were right. The fabric is of an excellent quality and the dress fits perfectly.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user lunyp
1 review
0 helpful votes
  • Send Message
June 5th, 2024
Verified purchase

My daughter Prom theme was Bridgerton. I told her find your dress and we'll get whatever she liked. She showed me the dress she found on Stacees website and even I fell in love with the dress. I sent in her measurements when I placed the order and they were always in communication with me on the status of the dress. She looked absolutely beautiful in her dress.
SM*******317

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Luny.
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user kylam63
1 review
0 helpful votes
  • Send Message
July 8th, 2024
Verified purchase

I bought my dress from here for my first prom and I love it so much! It got here in just in time and was perfect!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Kyla,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center

Thumbnail of user amberm1262
1 review
0 helpful votes
  • Send Message
June 5th, 2024
Verified purchase

My daughter loves her dress. We needed this dress sorta in a hurry like 3 weeks max and it arrived in plenty of time. Fit great. Beautiful watermelon color. Just a wonderful experience all around.

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user kimj903
1 review
0 helpful votes
  • Send Message
June 6th, 2024
Verified purchase

Ordered a custom fit and it was perfect! Will have to order again next year. I ordered this for my granddaughter for her prom. Her friend also had a dress from Stacees. Very pretty dresses!

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Kim,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user valeries1122
1 review
0 helpful votes
  • Send Message
May 28th, 2024
Verified purchase

Ordering was easy. I was contacted twice to confirm my measurements. I was worried about Ordering online, not so much about the fit but on the quality. I really had nothing to worry about because the quality was excellent and far exceeded my expectations. Although I had it custom made it was a little too big and a little too long, so I'm having to get it altered. But even with the cost of alterations it's still far less than I'd have paid from a wedding dress shop. The dress was absolutely beautiful and I can't wait to wear it for my civil wedding. Thank you Stacees. Don't hesitate just order the dress you like and don't worry.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Valerie,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user pamh1094
1 review
0 helpful votes
  • Send Message
June 2nd, 2024
Verified purchase

The prom dress we ordered was beautiful and it did arrive on time. I was very worried that it wouldn't becsuse it did come after the promised date, but I chatted with them almost daily to confirm it was being processed. The fit was perfect.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Pam,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center

Thumbnail of user kateh614
1 review
0 helpful votes
  • Send Message
May 21st, 2024
Verified purchase

We were having trouble finding a dress for prom. My daughter found the perfect dress on Stacees. We chose to order a little bigger than her measurements just in case. It arrived and was even more beautiful than online! We took it to a seamstress to have it altered slightly. It works out perfectly for prom and received so many compliments. Would highly recommend this site to a friend.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Kate,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user loris1903
1 review
0 helpful votes
  • Send Message
May 18th, 2024
Verified purchase

We had an amazing experience with Stacey's. We ordered the dress and it came in plenty of time for the prom. I was worried about ordering online without my daughter trying it on but we ordered her normal size and it fit perfectly!

Service
Value
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Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Lori,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user tammys1718
1 review
0 helpful votes
  • Send Message
June 11th, 2024
Verified purchase

Order process was easy. They actually took time and listened to us. The dress exceeded expectations. Will definitely be ordering from this site again.

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Tammy
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

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From the business

Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.

Company Representative

Thumbnail of user amym3079
Stacees C.
Typically responds within 3 days

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