business logo of Stamps.com

Stamps.comReviews 311

3.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Stamps.com?
grey star
grey star
grey star
grey star
grey star

Stamps.com Reviews Summary

Stamps.com has established a reputation for enhancing shipping efficiency, particularly for small businesses and non-profit organizations, with many users praising its convenience and time-saving features. Positive feedback highlights the user-friendly interface, effective tracking systems, and responsive customer service. However, concerns persist regarding software stability, billing practices, and difficulty in reaching support, with several customers reporting frustration over unresolved issues and unexpected charges. Overall, while the service is valued for its functionality, there is a clear need for improvements in technical reliability and customer support responsiveness to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

service
25
value
26
shipping
19
returns
13
quality
24

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow Bob P.
Unfollow Bob P.
Share Review
Report Review

A great service, until you have a question. My many sheets of Netstamps are useless because something is wrong, but Stamps.com will not respond to my question about what is wrong. I have been a customer for 10 years, and I expect better than that!

Date of experience: January 27, 2018
Kentucky
1 review
0 helpful votes
Follow Ann B.
Unfollow Ann B.
Share Review
Report Review

Definitely worth it!
January 20, 2018

I started using Stamps.com on a trial basis for my personal use about 5 years ago and I LOVE it! I recommend them to my friends and family all the time. Never have had a problem with it.

Date of experience: January 20, 2018
Texas
1 review
0 helpful votes
Follow Sharon A.
Unfollow Sharon A.
Share Review
Report Review

The only way to go!
January 20, 2018

Ive been using Stamps.com for about ten years and havent had one problem. Id recommend them for anyone making frequent trips to post office, just to stand in line. Great for home and small companies.

Date of experience: January 20, 2018
Massachusetts
2 reviews
0 helpful votes
Follow AJ J.
Unfollow AJ J.
Share Review
Report Review

AverGE
January 19, 2018

While it beats going to the Post Office constantly for stamps, it is just average in website usablility. The folks at the Post Office didn't even how how to use it.

Date of experience: January 19, 2018
New York
1 review
0 helpful votes
Follow Ana M.
Unfollow Ana M.
Share Review
Report Review

Convenient and easy
January 19, 2018

I'm on the lowest monthly plan and it limits your stamp printout, but with everyone using ACH payments it's the perfect plan of me! I haven't had a problem yet. I have been a user for over a year... very happy!

Date of experience: January 19, 2018
Utah
1 review
0 helpful votes
Follow Sunny M.
Unfollow Sunny M.
Share Review
Report Review

We have reduced our costs by hundreds of dollars. No more overlimit fees, late fees, expensive ink and big bulky machines that have to be plugged into every port you can imagine. Just a sheet of labels, a sleek little scale, and we can use the slick website to print our own postage. We love stamps.com

Date of experience: January 19, 2018
Maryland
1 review
0 helpful votes
Follow Edward W.
Unfollow Edward W.
Share Review
Report Review

Good and easy to use.
January 19, 2018

I like it a lot and it is very user friendly (unlike face book). I do think the monthly fees are a bit high for a nonbusiness user like I am. Other than that it would be perfect.

Date of experience: January 19, 2018
California
1 review
0 helpful votes
Follow Annrachelle R.
Unfollow Annrachelle R.
Share Review
Report Review

The post office in our medium-sized city (population 157,000) is dinky and has a deadly parking lot. It's hard to even get into the aforementioned parking lot which can be only accessed if one is westbound on one street or north bound on the other. The lines are long and the employees are cranky. The monthly fee for Stamps.com is worth it to be able to avoid this disaster. There are also many great designs for stamps for different holidays, or you can even create your own. I especially love Stamps.com at Christmas time!

Date of experience: January 19, 2018
Operating E.
New Mexico
1 review
0 helpful votes
Follow Operating E.
Unfollow Operating E.
Share Review
Report Review

I liked how it prints
January 19, 2018

I love this tool online it makes it easy to print for our business at a discounted rate compared to buying them at the store. When you order the flat sheets that print the stamps on they come usually in one day fast and efficient. I really like there services.

Date of experience: January 19, 2018
Florida
1 review
0 helpful votes
Follow Ruth L.
Unfollow Ruth L.
Share Review
Report Review

I use this APP and the postage account nearly every day. I mail letters, packages and books using Media Mail.

Date of experience: January 19, 2018
Colorado
1 review
0 helpful votes
Follow Patrick C.
Unfollow Patrick C.
Share Review
Report Review

Never had it as goox
January 18, 2018

What an excellent program. Stamps immediately when I need them. No lines at the Post Office. The moderate fee is well worth it, cor the convince alone.

Date of experience: January 18, 2018
New Jersey
1 review
0 helpful votes
Follow Penny K.
Unfollow Penny K.
Share Review
Report Review

Time saver
January 18, 2018

Stamps.com is the best thing I have in the office, as we are not close to a post office. We do alot of mailing and it is just very convenient to get the stamps and print them off. It also saves time with packages as I can't always get to the post office to mail weighted packages..

Date of experience: January 18, 2018
California
1 review
0 helpful votes
Follow Daniel L.
Unfollow Daniel L.
Share Review
Report Review

Indispensible
January 18, 2018

I run a small business and do a lot of mailing. I never run out of postage thanks to Stamps.com. I don't have to spend time in those never-moving USPS lines. And Stamps.com technical support is great.

Date of experience: January 18, 2018
New York
1 review
0 helpful votes
Follow Carol J.
Unfollow Carol J.
Share Review
Report Review

SAVES TIME AND EXPENSE
January 18, 2018

Stamps.com saves me the time for having to go to the post office. Plus it saves me money because I can weigh the envelope and it will give me the exact amount of postage required to send the mail... no guestimates.

Date of experience: January 18, 2018
Texas
1 review
0 helpful votes
Follow John S.
Unfollow John S.
Share Review
Report Review

When you make a mistake, it used to be - you could file a claim with the Postal folks and get your money back, but now with the current system you can not run off a claim form to do that - this sucks! No two ways about it - a better mousetrap maybe, but not if you make a mistake.

Date of experience: January 18, 2018
Arizona
2 reviews
2 helpful votes
Follow George D.
Unfollow George D.
Share Review
Report Review

Monthly fee prohibitive
January 18, 2018

Monthly fee prohibitive for a regular user without a business. (But I can't resist it!)
One of these days I will drop my membership.

Date of experience: January 18, 2018
Georgia
1 review
0 helpful votes
Follow KRISTEN J.
Unfollow KRISTEN J.
Share Review
Report Review

Long Time Happy Stamper
January 18, 2018

I have used Stamps in my business since 2001. I have never had an issue that wasn't taken care of in fast order. Infact, the few times I have called in, the service rep gave me new tips I wasnt aware of.

Excellent company and service!

Date of experience: January 18, 2018
Hawaii
1 review
0 helpful votes
Follow Michel R.
Unfollow Michel R.
Share Review
Report Review

Great way to buy stamps
January 18, 2018

I do not have to go anywhere except in front of my computer to print the postage i need and they have all the necessary templates for posting and packaging.

Date of experience: January 18, 2018
Texas
1 review
0 helpful votes
Follow Mike T.
Unfollow Mike T.
Share Review
Report Review

Great simple service that saves me money and allows me to print my postage, including sase window envelopes for AP purposes. Also great for large envelopes and small parciles.

It's just simple and never any hassle.

Date of experience: January 18, 2018
Connecticut
1 review
0 helpful votes
Follow Judith W.
Unfollow Judith W.
Share Review
Report Review

Easy to use.
January 18, 2018

Quality labels and simple software to use even when not computer savvy. Knowledgeable Customer Service is always there if I have a question. Also appreciate the savings in postage.

Date of experience: January 18, 2018

From the business

With Stamps.com, you have all the functions of the Post Office right on your desktop. From stamps to shipping labels, from First Class Mail to Priority Mail, Stamps.com gives you the power to print and manage your mailing and shipping like never before. Stamps.com even gives you postage discounts you can't get at the Post Office.


stamps.com
Founded in 1996
El Segundo, CA, United States