Stauer

I would never order from them again! I ordered the end of October for Christmas and with 5 days until Christmas still have not received my order and they don't know when I will. They keep stringing you along and say you will have it on time and now here I am without the gift! Terrible customer service and they could care less! I see they have bad reviews other than mine. To bad I didn't check first.

I went to Stauer web site to buy my wife a gift.
Had an idea what I wanted.
Right when I got in, pop-up came up to offer $50 off, if you were to spend over $100.
Had to provide e-mail and accept receiving BS in the future.
Searched site for gift and checked out, the $50 was not done automatically.
I called next day, was told that the order was being processed and there was nothing he could do.
Customer service instructed me to call back next day.
Called next day, was told that they couldn't do anything because the order had already been processed.
I didn't make this $#*! up, they offered it.
Pissed me off, Idiots!

I got a present from friend. Turquoise earrings and necklace. I almost thought it was plastic like stones it was so light for the size. Stamped looks like silver on edges, not hand made, all machine and the box said Sedona Turquoise. I have been collecting beautiful Indian made turquoise for over 40 years and I know my jewelry and this is pure junk or costume jewelry and not near the price my unknowing friend paid for it.
Its outrageous that people are being lied to about the quality etc. for the price.
It will be returned to them ASAP and thank goodness it was paid by credit card. It was delivered by USPS and I'm sure it was 5 times what the shipping should have been for how light and small it was.
You are much better of to buy even at a Walmart because you can see it and hold it etc. I'm sorry people get sucked into these scams.

Cheap crap. Maybe if you spend 4 or 5 hundred dollars you might get something that doesn't fall apart (literally the bezel fell off when I replaced the dead battery it was shipped with) on the first day. BTW their internals are plastic with Chinese characters (they're made in China that's why it takes so long and costs so much to ship) way to rip off octogenarians living on fixed income.

The workers at this company must just sit arounb trying to figure out how to screw up the products they make. I ordered a watch for $29 that ended up costing me $50. The strap clasp fell off BEFORE I even was able to put it on. Cheap materials, poor quality and customer service was abrupt and useless. No, they won't give me all my money back. I'm out $20 just to get a package in the mail. Will never order from Stauer again!

I purchased 4 items from this STAUER. Only one item a Raffinato pair of earrings were satisfactory. The other 3 were so cheap, I would not give them as gifts. 1. a leather money clip was not leather but rather a cheap leather plastic imitation $49.00,2. Dolce Murano necklace $49.00 the chain broke in my hand when taking it out of the box and clip holding the glass hanging droplet was discoloring and not milled properly at the edges. 3. A Snowflake pendant $25.00 which was advertised for it's sparkling crystals was dull with no sparkle at all. This company has a poor customer satisfaction rating on the internet. I wish I had researched STAUER before I purchased from them. Buyer Beware!

Over the past 15 years, I have purchased several watches from Stauer and they were generally good and always attractive. But I never went beyond men's watches until 2022. This year, I have ventured carefully into jewelry for my wife and a pair of Italian deck shoes for myself. So far, my wife has enjoyed the jewelry and the deck shoes, although expensive, seem to live up to the hype in the catalog. Customer service has always been excellent and, so far, I have no legitimate complaints.

Paul Baragona Pittsboro NC

I received my order, and was not pleased with the packaging, and quality of the item. The necklace looks cheap and more like a plastic or glass imitation, not the natural appearance I was looking for.

I will be returning the order.

Got the knife in and I really like it, however the blade has a spot of discoloration on the right side. Also on the left side of the blade there is a small crack or nick up near the spine of the blade close to the handle. As you know condition is everything with collecting.

The quality and beauty of this watch is unsurpassed. I've received many compliments about it. People want to see it up close, they want to scrutinize it. Then, I tell them it's completely automatic- it requires no battery. Then, when asked about the manufacturer, I say "Stauer"; they start repeating "Stauer" as if memorizing it for future reference, for when they have time to check the company online.