StoneStream has a rating of 4.5 stars from 156 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StoneStream most frequently mention shower head, water pressure, and customer service. StoneStream ranks 12th among Bathroom sites.
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I installed a Stone Stream shower head and hose in the wife's walk-in tub. She loves how it makes her skin and hair feel. When it's time, I'll probably put one in my shower.
Love the product but it's leaking, contacted customer service 2 months ago and I'm still waiting for a confirmation/resolution. Also I got the newer shower wand and it's pretty heavy for the current holder it sometimes falls off it you just tap the hose
I installed a Stone Stream shower head and hose in the wife's walk-in tub. She loves how it makes her skin and hair feel. When it's time, I'll probably put one in my shower.
We are doing major renovations which includes 2 bathrooms. We bought two large shower heads which are detachable like Stream at Home Depot. We installed one which does not spray evenly. I bought Stream and it is now installed in the master shower. It is fantastic, better pressure and less expensive. I would highly recommend.
Products used:
Shower head
Product rubbish. No refund after 2 weeks.Lisa repeatedly ignores my request for a refund despite returning the item 2 weeks ago!
It's beginning to clog already after just having it a month. As time goes on, the water is coming out sharper and hurting our skin. It was great when we first got it. Now it's like needles.
Products used:
Shower head
The quality of the product is terrible as is the customer service... it leaks everywhere and when I told them this they insisted on sending me a new system or I would have to pay for shipping back to them (for a defective product!). I said I would try a new one... they sent just the shower head even though I had bought the whole system and then got mad at me for not specifying which part was leaking (they never asked, they just said they'd send a new one because it wasn't supposed to leak so I thought they would replace the whole thing). It wasn't the shower head that was leaking so there was no point in them sending it. They finally gave me a full refund after I refused to pay for shipping back on a faulty product.
Love the product but it's leaking, contacted customer service 2 months ago and I'm still waiting for a confirmation/resolution. Also I got the newer shower wand and it's pretty heavy for the current holder it sometimes falls off it you just tap the hose
They work but do not continue to work on the rain soft setting. Replaced one under warranty but the second one I bought has already had the same problem.
I like the shower head but part of the product (the wall adaptor) was defective and the company has not responded to my messages despite heavily advertising their guarantee. I'm not sure how to get a response and don't trust this company.
This is now my 2nd shower head set up from them. They are nice, but not as nice as they make them out to be. The little holes that the water comes out of always seem to shoot out in various directions. It is rather irritating. I thought my original one was just in need of replacement because I've had it for awhile, so I upgraded to the two head unit and they both spray in multiple directions and of course one sprays straight up at my ceiling and another sprays right directly at my shower door, so when I open it, water goes straight out of my tub. The other billion holes are fine. This just seems like an issue that needs to be resolved.
Products used:
Shower head
I feel that it's not as good as I thought it would be! And I've only had it 1 month. I believe they should be more helpful.
Tip for consumers:
Buy the Alpinr Force
Products used:
I purchased the 4 in 1 with all the attachments and 1 year of stones. If I could I would of purchased the alpine force.
I bought 2, one for each bathroom. Both shower heads from the start shot water in every direction from the water holes. I contacted customer service, they tried to say it was from buildup. When I asked if they sent me used ones they were confused, I explained that was the only way it could have limestone buildup because it happened straight out of the box. They emailed for a couple weeks asking questions but not offering a solution. Then they requested a video be sent in. Then they offered to send new shower heads. As of now I still haven't seen any replacement heads or a refund. The 3 stars are only because the water pressure is decent and the features are as advertised. Overall, not impressed with the product or customer service. Would not purchase again.
It is, overall, a good product. Installation is a bit tricky as the threads (with or without thread tape) will leak and must be further tightened, often with a wrench which has the potential of marring the surfaces.
Delivery time (to Canada) is well beyond their promised maximum time, perhaps this has to do with Chinese trade relations but be prepared to wait at least two to three weeks.
This product works great. Powerful water streaming for great rinsing of hair and body. Plus the shower head can be hand held too. Nice.
All in all a great product, still leaks in some places and I've taped the hell out of it, when all the connectors are plastic I'm not surprised. Other than that it's a great product and does what it says it does. Makes the water feel great and I am seeing the difference on my skin now that I've been using it for over a month now. I've recommended it to my family and friends also.
I had trouble installing the shower head myself and needed to get a friend to help me. It has increased the water pressure slightly but I do like the stop feature. I wish the hose was 6 feet long. Of course as soon as I bought mine the price came down by half. That really made me angry!
Products used:
Shower head
I would have given five stars but the customer service was not very good, my product was so late getting here. But the recent it and told me off the other one came to keep it to and gave me a full refund. It was a gift for a friend and she said it works just fine and likes it very much. So 5 if not for the problems getting it.
Tip for consumers:
Their shipping partner is a slow mover so it could be more then 30 days before you get it, that was just my experience, but they did fully refund me and I finally got the product.
Products used:
Full shower kit and shower mat.
Really disappointed after spending 100 bucks for two of these in black. Want to return but dont even want to go through the hassle.
I have not heard one complaint from other family members. Which to me means great choice dad. Perfect.
We have hard water and terrible water pressure. This shower head is frankly a miracle. No idea how it works, but frankly don't care. Water pressure is phenomenal... when I turn on the shower a burst of air hits me in the face like I just turned on a plane jet. Water heats up in 3 seconds rather than a minute (not sure why that is other than maybe more water going through the pipes faster?). Learned not to ask questions... sometimes it is just better to believe in magic, and that is what this shower head delivers.
Been using this for a few months, easy to install. Works great. A lot better than the Chinese internet special whose head blew off and leaked all the time
Tip for consumers:
good value, quality
Products used:
Showerhead
I was skeptical of purchasing the StoneStream. I bought the filter with the shower head/hose combination. Completely happy that I did. My master shower lacked pressure and took a while to get warm. I added a recirculation adapter to the main sink and installed the StoneStream. I cannot believe its difference; the shower pressure is excellent, and it heats up quickly. I will purchase another one for the second bathroom.
Our water pressure is so low that you could barely rinse shampoo out of your hair, much less conditioner! And after waiting almost two months because of slow shipping due to corona virus I received this shower head. I was at my wits end, because I had tried at least 5 others that promised high pressure, to no avail. But, to my amazement, this one delivered! It is like being at a spa! Totally amazing! At least quadrupled my water pressure! Totally worth the money!
At first I was skeptical about purchasing but as read the reviews I decided to try it out. Best shower head I have used. Water pressure is great and I love how soft my skin feels with the beads.
I bought a shower head from them then received a email saying because of covid it may take longer than the 3 days they say ok not a problem then I got a email saying it had been delivered nothing ever was and i asked them to prove it was delivered and they couldn't dont get scammed