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Ohio
3 reviews
3 helpful votes
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FINGERHUT ONLY!
May 23, 2021

I'm going to make sure I pay off the very LITTLE item I ordered from them, and I'm never using it again. I am going to make SURE I pay off this little item and never use it again. I repeated myself because this is just how adamant and determined I am to be done with stoneberry. I had JUST started an account with them, it hasn't even been a month of me being apart of stoneberry and I'm already done. It claims "this won't impact your credit score" THAT WAS A LIE! A BIG LIE!
My credit went down 15pts, stoneberry APPARENTLY is a hard inquiry, and it doesn't even report to credit bureaus on monthly payments so (whilst having an account) it can at least help your credit go up. I've been using Fingerhut, and my very first time to try things other than Fingerhut goes awry. So needless to say I don't trust anything else. I barely trust credit cards but it's a faster process in building credit. As far as applying to advance my credit via a website, not happening anymore. Fingerhut has been good to me since the minute I started with NO credit. In 3-4mths I went from no credit to 620, and progression, not once has anything went wrong having an account with them. Credit stayed going up. I'm so upset, that 15pts really threw off my speed.

Date of experience: May 23, 2021
Minnesota
1 review
1 helpful vote
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Check order status.
April 7, 2022

Why is it impossible to check the status of an order? With ebay & Amazon you dont't need silly password crap to inquire about things!

Date of experience: April 7, 2022
Maryland
1 review
2 helpful votes
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I'm deeply disturbed that I paid an additional $19 for a "protection plan", through Stone Leaf, (SO*******-1 [#240BFAB])for my Fitbit versa, that I paid full price for $299 and got NONE of the protection or even remote assistance with repairing my versa. I followed the steps to contact Fitbit directly for assistance, only to find out that Stoneberry was not an authorized retailer of Fitbit and therefore would not be able to assist with repair to my watch. When I spoke back with the representative from stoneberry I was told if Fitbit isn't able to assist, that the protection plan would be applied. This protection plan is no more than a ploy to have customers spend more money with no guarantee of protection for items that were purchased, on top of being an unauthorized retailer of name brand material and not have the same protections and warranties of those brands. I'm deeply disappointed that I wasted my time, credit and money on a company that's not willing to uphold their promises to deliver a service to their customers. I will no longer be purchasing materials from this company or recommend this company to family and friends.

Date of experience: June 12, 2020
Louisiana
1 review
3 helpful votes
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THEY are crooks!
July 10, 2018

Ran a $17 check for $77. Was Cleary written for $17? Against the law! My bank and I are both upset. They got rude with me over this issue.

Date of experience: July 10, 2018
Pennsylvania
1 review
2 helpful votes
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Poor business
September 14, 2020

Last year I bought rings from here and they tarnished within like a week. I never got the return labels.

Date of experience: September 14, 2020
South Carolina
1 review
0 helpful votes
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20 years no issues
November 28, 2022

Been with them 20 years +, I have never had a problem. Good quality products. Easy returns, I've never had to call customer service for anything.

Date of experience: November 27, 2022
Ohio
1 review
0 helpful votes
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Stoneberry sucks
January 2, 2023

So I sign up with stoneberry got approved for $150 credit made an order it went thru said it would be shipped off Jan 3rd and I wait for a couple weeks to get an email stating I wouldn't be getting that order to make another one I'm not understanding what's goin on anyways I go to make another order and it didn't go thru I'm not understanding it I have credit them let me have my order and stopp sending me emails and notifications stating I have credit to spend I can't tell because I can't order anything g

Date of experience: January 2, 2023
Texas
1 review
4 helpful votes
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Scam
February 13, 2023

It's a scam, there's nothing to review. They are selling your information and not sending your items.

Date of experience: February 13, 2023
North Dakota
1 review
0 helpful votes
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Thiz iz the shiz,!
July 31, 2022

Received our order in less than a week and all 3 pairs of shoes are so fantastic! The bunch of us are so happy! Thanks, #Stoneberry

Date of experience: July 30, 2022
Georgia
1 review
0 helpful votes
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Be sure to ask if the item is in stock, I've over two month for an order placed in December 9th 2019, still today it's on back order

Date of experience: February 10, 2020

Overview

Stoneberry has a rating of 1.2 stars from 143 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Stoneberry most frequently mention customer service, next day and order anything. Stoneberry ranks 253rd among Bedding sites.

service
57
value
56
shipping
55
returns
48
quality
50