Stoneberry

Horrible customer service, the lady was very rude to my mother who tried to order two tablets for Christmas she was rude to her from the very beginning and to the end of their conversation, the lady at one point told my mother that she don't have too give her the id number to make her purchase as a company who lives off your customer's dime please make aware to your employees to treat your customers with respect the same way you would want to be treated, and tell your employee if their having a bad day take their attitude elsewhere and not on the customers that is all..

Ordered my son a Nintendo switch for his birthday after receiving $750 credit line from these joker's. After a week of my order pending, I called. First time at noon, then at 4:30, then at 7:30 pm. Each time they were experiencing, "High call volumes" (seriously?) Finally after being on hold for over 25 minutes, the guy was shocked that I received a credit line of $750, and said my credit was being checked. First of all, they just offer credit to anyone? And, I didn't give anyone permission to run my credit. He told me to call back tomorrow (today) and they'll have an answer for me. Well, I just called, and conveniently, their customer service center is closed due to bad weather. Well, I cancelled my order online, and will just go to Walmart, and buy my son his Nintendo switch. Idiots...

I have made three purchases from them and liked two of them REALLY well. The other, not so much (which is why I'm giving 4 instead of 5 stars).

Here's what I learned, though: when shopping on this site, buy a name brand, not something that's an "off" brand. Returns are not free, and for what I paid for shipping on the pair of "off" brand shoes I didn't like -- well, it just wasn't worth returning them. I figured it was a bit like flushing my money down the toilet (I may never wear these shoes as they just look kinda cheap and weird), but lesson learned.

The other two items -- a pair of Birkenstocks and a set of Pfaltzgraff dishes -- were GREAT. Excellent quality, arrived quickly, no issues whatsoever. And yes, these items are overpriced compared to what you'd pay at another retailer (like Amazon), but for those of us who are rebuilding our credit, it's a great way to be able to have a high-quality item that you can make payments on over time.

I also must note that two mugs were chipped in the set of dishes I ordered, and customer service was both prompt and courteous -- and they got new mugs shipped out to me very quickly from the manufacturer. I was 100% happy with my experience and did not find them even slightly rude. On the contrary, I felt like a valued customer.

Overall a very positive experience!

We ordered 2 items. One called a heavy duty extra large dog crate. It is flimsy and won't stay up. It is NOT extra large. The second one was a 2-piece bathroom set that came out amid several bits of loose carpet material. Thinking it was just poor packing procedures we put it down. It is very small compared to pictures, VERY thin and that carpeting material? It came from the product which is falling apart and leaves dye on wet feet. Since it's a red product it looks like someone's leavibg bloody footprints. Very disturbing event.
Trying to return and cancel this, they want us to pay to ship them back.

These people will lie to you and tell you you've been approved for $100 just to be able to get your information once they have that they will sell it to every mailing list that they can get beware you're not getting any items!

I called the credit department, to ask why my perfect credit history of two yrs, is not reflecting on my credit bureaus reports! She appeared to be annoyed by my question!(Amanda) anyway, she put me on hold and got back on, and tells me,"we don't report good credit history with us"! Only when you don't pay, we report it. At first she kept saying call them! Like they just take my word, and put it on. Lazy credit department! Company doesn't value their customers, they aren't trying to help people, build. Just ripping them off with their high prices! Almost paid off, cutting them off!

Closing the account opened by an identity thief, resolving the balance, and having the inquiry pulled from my account has been extremely difficult. I never heard of Stoneberry before it showed up on my credit report as an inquiry and glad I caught it right away. At this point in time, I have sent 3 emails and 2 postal emails to get this cleared up, as well as, being on hold with customer support call session lasting up to an an hour each while being placed with different people who I had to reexplain the situation. Currently, Stoneberry said they will send me my money back in 30 days, they say my account is closed, and after reaching a supervisor in the Stoneberry credit department who stated he sent the credit agency the form to recall the inquiry. At this point, I am crossing my fingers. I advise everyone to freeze your credit reports with all 3 agencies and take note of what I went through with this company.