Stoneberry

I ordered a product, was supposed to come on a Thursday, I took off work because it had to be signed for after the fact of purchase date. It never came that day. I lost a full day wages. They use Fed x. They suck! My device was dropped on a concrete surface,, they never even ask for signature, lies. Stoneberry is so poor they didn't even ask me why I sent it back...
POOR CUSTOMER SERVICE!

Avoid this company! I applied for credit and ordered a 19.99 blanket for my moms christmas. They did a hard pull on my credit and approved the small order but then told me for some reason they didn't give me a credit limit. SO now I have a hard pull that will last 2 years for a 20 order! Then when I called they refused to cancel the order or the account and told me they could approve me for future orders. So they will run my credit again if I order anything else. I could have just got the blanket at walmart and not dropped my credit score for these scam artists.

Given the fact, I can't login, can't reset my password, and am on infinite hold on the phone with them, I'm suprised they got as high a rating as 1.6 stars!. AND I'm a new customer who hasn't even ordered anything yet. Given that fact, maybe all this hassle is a "Blessing in Disquise!". They qualified me for 750 bux credit up front BUT I don't believe I'll get to "use it" Stoneberry given how P=Poor your web and phone service are so BAD!

I was approved for a $100 credit line. Placed my $100 order and the website crashed. Went back in, placed my order again, and received double what I ordered and double the bill as well and of course, since my gift was personalized, they won't let me return it. I will pay this off and never shop here again.

I have an account with Stoneberry which is current and available credit on my accounts. I place two orders with them and was told I need a deposit. My payments have been on time, this company is such a rip off. Do not order or apply for credit with them, closing my accounts

Save yourself alot of aggravation and don't ever order anything from this company. Customer service is absolutely terrible. They are incompetent and just keep sending generic responses rather then addressing the problem and listening to your side. I have sent over 25 emails and have gotten nowhere. They charged me for something I've never received. They are trying to charge me for something I never ordered. This company is absolutely the worst company I've ever dealt with. I ordered a plastic five shelf storage unit and they charged me for it but I never received it. Instead they sent a "particle board" 3 shelf bookcase with doors. Now I have been fighting with them every day and all they send as a response was to return it and they would credit me. I don't trust them and told them it would be returned after they credit my account which I have been making payments on for 3 months now.

My girlfriend has stoneberry, and when we needed a air matteris, they were there, but they were very expensive, not to mention high shipping rates, and processing fees. One little small Tiny hole, and there it goes, we went through 5 of these things through 2018, and they were struggling to keep in a good shape. They were like disposable type air beds, and when they went down, and right into the dumpster. Also the radio she bought for me, the radio was like it was about to fall apart, I mean the buttons and controls were flimsy, and easy to break off, and it was eating tapes like crazy, and hardly plays the CD's correctly. If we were to return this stuff, their return policy is trash too. They are not worth the trouble, hardly nothing to buy in their catalog, and their online store. They don't offer a good hard ship program to help pay them incrementally.