• Storenvy

Storenvy

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Overview

Storenvy has a rating of 2.2 stars from 311 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Storenvy most frequently mention customer service, tracking number, and credit card problems. Storenvy ranks 674th among Marketplace sites.

  • Service
    62
  • Value
    62
  • Shipping
    60
  • Returns
    55
  • Quality
    59
24
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How would you rate Storenvy?
Top Positive Review

“Love everything!”

dena l.
5/16/14

Love everything! Where can you get a fully functioning custom web store for $5.00 a month. And a marketplace to boot! Its the best option of me especially no listing fees cant wait til the launch mobile!

Top Critical Review

“Terrible!”

Eddie P.
3/9/23

Ordered an item over 4 months ago and cannot get a response from the store owner. Storenvy provides no recourse whatsoever for getting your money back or resolving the issue. They only tell you to contact the store owner. No accountability at all when it's on their platform and they make it virtually impossible to contact them (Storenvy) directly.

Reviews (311)

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Reviews that mention popular keywords

customer service (36) store owner (26)
Thumbnail of user alexisc32
Canada
1 review
3 helpful votes
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October 17th, 2015

I'm honestly so mad about this. I placed my order almost a month ago and it was charged to my card and everything. When I emailed the store for an update on why it hasn't been shipped I got a quick response telling me they were sorry and would throw in a few free items for me. 2 weeks later and still not shipped. Emailed them again and have gotten no response since. Don't waste your money on this crap. Couldn't be more disappointed with a online shopping experience.

Thumbnail of user stephenk73
Kentucky
1 review
6 helpful votes
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November 27th, 2016

Tried to purchase a TV. Entered my credit card and personal information. Kept saying zip code isn't valid. Then I checked my credit card online account and I had 13 charges made by storenvy. STAY AWAY from this site!

Thumbnail of user lauriel505
Illinois
1 review
0 helpful votes
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September 6th, 2023

Ordered a suede jacket from Bishoo. It looked nothing like the photo, and now I have to send it back to Pakistan, as the return policy was not clear. The store is telling me to "cooperate" and to just get the sleeves that are 5 inches too long altered. Or a $30 refund for a $200 coat. They are claiming it was made custom for me yet never asked for measurements. Disappointed in myself I did not do more research before buying!

Products used:
suede jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user merryh1
Pennsylvania
3 reviews
7 helpful votes
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November 22nd, 2013

I wish that they had a better system for reviews. They don't have a place to see reviews for a store. Also, they have a comment section underneath products, but people don't usually write all that informative reviews down there. It should encourage reviewing of items a bit more I think, especially with its variety of sellers. Reviews or not though, I've had a good experience with storenvy the few times I've purchased from them so far! Seems to be relatively easy to navigate, etc.

Thumbnail of user teves
California
1 review
8 helpful votes
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August 15th, 2021

I placed an order on May 5,2021. It is now August 15,2021 3 months later I still have not received my order. I was told it was shipped out and the vendor blame Covid on delay which bull crap. I have no issue with other online orders. I asked for a refund and still have not received that either. I believe this is a scam website. Don't order anything from this or a vendor call Peanut. It's a scam. The photo below is what I ordered.

Tip for consumers:
Don’t use this website. Three months later I still have not received my order. It is a scam.

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user garyc1278
Philippines
1 review
0 helpful votes
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November 2nd, 2021

I am really enjoying my shoes, that are professionally made and the size is true to what I wear, my only regret is they could have been a little more lighter blue they almost look black, nevertheless, very comfortable and stylish. I will be ordering more shoes in the future.

Service
Value
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Thumbnail of user sayquanaw
Florida
1 review
3 helpful votes
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June 1st, 2017

They send u knock offs not even close to dress pictured then with proper refund procedures thru PayPal it costs more than 100$ to ship back to china so u are out most of your money. They will offer u 20$ refund and to keep the dress

Thumbnail of user shellym21
New York
1 review
1 helpful vote
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May 14th, 2014

I'm a shop owner, and I love it, the community, the ability to really customize your store to suite your brand. As a seller you really have to promote/market your stuff but I don't see that as an issue when it ought to be done anyway - cant just list a few things and expect to be rolling in the dough within a couple weeks. There are some really amazing artists on this site... and remember that each one is individual, one bad store does not speak for the rest or storenvy - just like etsy is. Highly recommend this place for unique and handmade awesomeness.

Thumbnail of user alexg106
GB
1 review
1 helpful vote
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April 30th, 2016

Three months on from my order and it still hasn't arrived. Their replies to my emails were unfriendly, unhelpful and they just shrugged off my problem. When I pushed them to look into the shipping or reimburse me, they told me it had been posted and to complain to USPS if I wanted my money back, which of course I can't do not being a US resident. $24 dollars down the drain and no sign of that or my item. Avoid like ebola.

Thumbnail of user staatsc96
Iowa
1 review
2 helpful votes
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May 9th, 2023

I ordered my bridesmaids dresses from this site, what should have been cute dresses for my wedding were ugly, cheap tarps from China. Not only did they send me the wrong sizes but the dress looked nothing like the picture. And even worse trying to contact anyone to deal with this issue has been a nightmare. Storenvy told me I needed to contact the merchant that actually made the dress to resolve the issue and all the merchant did was tell me I was wrong. I am stuck with ugly useless dresses and am out hundreds of dollars. I highly suggest you take your money elsewhere.

Tip for consumers:
All of their products are cheaply made, up charged, Chinese garbage

Service
Value
Shipping
Returns
Quality
Thumbnail of user marchp
California
1 review
4 helpful votes
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July 9th, 2017

The company ebookmar doesn't sell you ebooks. It sells you nothing in exchange for money. I purchased an ebook that never came. It should have been sent to my email within 24 hours after purchase. They got the money and I got nothing. I emailed store envy to complain about the store ebookmar and I got no reply. Don't help these thieves hurt anyone anymore! Storenvy you will not be better off with stores like this and as well with your customer service procedures. Still waiting for your email...

Thumbnail of user erikav1
Colorado
1 review
6 helpful votes
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May 22nd, 2014

This site has given me nothing but issues. I placed my order and attempted contact with the seller a week later. This was a gift and i wanted to make sure i received the item in time. Rather than emailing me back the store cancelled my order without refunding my money. I am now in a payment dispute with PayPal because neither the seller nor storenvy has returned any of my emails. I just want what I paid for or my money back. This site might work well for sellers because they can scam people out of money but I wouldn't recommend buying anything from them.

Thumbnail of user sarah1259
Ohio
1 review
11 helpful votes
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October 6th, 2014

I've ordered a lot of things from storenvy and i've never had any problems. I've gotten a lot of very cute things for good prices.

Remember though: storenvy is a site that is run by individual sellers. Just because you had a good experience with one seller doesn't mean the next one will be just as good. Its important to research and decide whether a shop is trustworthy before you buy something. I decide based mostly on reviews of products from certain stores, and just looking around a store's information pages can tell you a lot.

Storenvy is a great site with a simple, easy to use layout and very cute products. Just be careful who you're buying from.

Thumbnail of user kimberlah
Washington
1 review
5 helpful votes
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February 18th, 2015

There's no phone number to call them back on. I've tried to connect with them on Facebook, once you connect your Facebook page with their's, you won't be able to find their website. They are scammers do not buy. I bought something February 1st today is February 18th haven't received nor gotten an email yet about my product.

Thumbnail of user jenniferf102
Texas
1 review
2 helpful votes
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May 18th, 2017

Don't order from this site unless you do it through PayPal. I ordered a wedding dress and it took two months to get it because it was "custom made". I ordered ivory and received white. The dress looked NOTHING like the dress they advertised. NOTHING. The people at the support desk on the website have done except say they are trying to reach the seller. The customer service person on the website says they won't refund my money. Paypal will help get your money back though!

Thumbnail of user anner51
Florida
2 reviews
1 helpful vote
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September 27th, 2016

I love this site so much. I have ordered multiple things from here and they always reply fast when I have any concerns. Everything is completely affordable. When my package arrived I was so surprised at how great the quality was! The owner juliet was so sweet in helping me which size to pick. Shipping was fast and I shop here anytime I need anything classy.

Thumbnail of user bes5
Pennsylvania
1 review
11 helpful votes
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October 28th, 2020

All I can say is that I am extremely satisfied with this company! I haven't experienced great customer service like this in a long time. Even though the area they are located in was experiencing devastating fires, the staff at Kitchen Market was committed to great customer service! Between the pandemic and the Wildfires, it's just a blessing they can get back on their feet. I had to step up and give them a great rating because they went above and beyond to ensure my product met a very critical deadline. Not only was the packaging airtight, but the pricing was far better than the merchants here on the East coast! They followed up with tracking and delivery information also. I can tell they care about their customer base. I will use them again and again. Kudos to the staff at Kitchen Market and Ocean Retail!

Brenda S-Pennsylvania

Thumbnail of user tonic17
California
1 review
5 helpful votes
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April 26th, 2015

Complete scam... Take your money but never ship the products. Tried to contact the seller no response. Why would they? They already have your money. Storenvy does NOT regulate the sellers so there are crypt people pretending to sell items when in allaccuallity they have no plans on ever sending you your items you purchased
100 percent not worth it! They deserve less then 1 star... Storenvy should be SHUT DOWN for allowing it to happen. I smell a lawsuit about to happen

Thumbnail of user greys10
Indiana
1 review
10 helpful votes
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January 6th, 2016

Started a business and decided to try Storenvy. In the first month and a half of opening (an extremely important time of growth for my business) I had orders not show up as being placed, their mobile site only worked and allowed me to login in less than half the time, I was double charged for the "extras" feature, their site... which in turn meant my site... malfunctioned for several hours during a hugely important sale event of mine, AND at no point were any of my concerns addressed or even responded to by Storenvy. Never received a single reply... not even about my double charge. Enough was enough and I switched my store to another ecommerce platform that costs me the same as storenvy but provides a beautiful, well functioning, intuitive back-end and storefront experience and I'm THRILLED to leave behind Storenvy. Would not recommend them from a seller's perspective.

Thumbnail of user kirstenw29
Oregon
1 review
6 helpful votes
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March 23rd, 2019

I ordered a $100 dress and after weeks I never heard anything. When I tried to contact the company they never responded. Luckily I ordered with pay pal and while it took me over an hour on hold I was eventually able to talk to a human being that filed a claim and eventually got my money back for me. I later talked to an actual dress store and when I showed them pictures of the dress they said it retails for $800. The entire website is a scam and will never send you the product.

Thumbnail of user tonic14
Florida
1 review
2 helpful votes
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May 14th, 2014

Storenvy is the best place for ecommerce on the web! Free product listings, free customizations, awesome partnerships with other products to provide fantastic extras, free Facebook page integration, very very fast customer support. Need I say more?!

Thumbnail of user pamelac41
Indiana
1 review
10 helpful votes
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February 12th, 2016

Look at the seller's ratings, and if you have questions, ask them directly. Storenvy is just like Etsy, Ebay, and Amazon. There are reputable sellers with great shops, and then there are others. Your experience will depend on the individual seller. I personally love the ease with which to shop, and have found some great items on Storenvy!

Thumbnail of user williamw1834
California
2 reviews
19 helpful votes
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December 2nd, 2020

I ordered two pie plates to serve dessert at Thanksgiving. Thanksgiving is over and I inquired about their location and all they could rant and rave about is COVID and Governor. I told them I wanted a refund and they said they would give me a 50% discount if I waited a week. I agreed and explained that I would have to dispute the charge with my cc company if I didn't receive it. This person started screaming and acting like an insane person, calling me stupid and I should have know It was going to be delayed. So they credited my account back because their whole pathetic situation is my fault. That's what you get for living in California and not Texas. Ask Biden, maybe he can help?

Thumbnail of user livo2
Washington
1 review
0 helpful votes
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September 15th, 2017

Once I received this dress, it was way too big. I admit I should have ordered a 0 instead of a 2, but my size 2 friend tried it on and said it fit like a 6. Once I followed the procedure to return, Jamie Jin told me that since they sent me the correct size, they would not accept a return.

Thumbnail of user christob2
Pennsylvania
1 review
3 helpful votes
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June 12th, 2016

I purchased earrings may 9th. I inquired twice on her instagram page. I had a feeling something was wrong. Nothing should take over 30 days to receive. I looked tonight no instagram and no store envy page anymore And no refund! Took my money. I won't buy next time until I get all my information written down From the seller.

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From the business

About StorenvyStorenvy is a new way to shop over 100,000 of the world’s most creative businesses, and the easiest way to open your own online store.

Named one of Entrepreneur Magazine's "100 Brilliant Companies," Mashable's "5 Companies Changing the Way We Shop" and Business Insider's "Startups You Need to Watch," Storenvy is the world's only store builder and marketplace in one.

The Storenvy Marketplace lets shoppers discover and buy unique products from creative businesses around the world by connecting with friends and influencers.

With Storenvy Stores, merchants can create a customizable online storefront in minutes. Running a Storenvy store is free, with no set-up fees, monthly fees or listing fees.

Premium features are available to storefronts for a monthly fee, including custom domain support for $4.99/month and advanced discount features for $4.99/month. The company will soon introduce a commission fee for sales made through the marketplace, though sales through a merchant’s storefront will remain free. Storenvy raised a venture capital seed round in 2011 from Spark Capital, First Round Capital, Kleiner Perkins, CRV and others, followed by a Series A in 2013 from Intel Capital, Spark Capital and First Round Capital. The team of seven is based in San Francisco’s Mission District and is now hiring.

Company Representative

Thumbnail of user jonc48
Jon C.

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