• Storenvy

Storenvy

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Overview

Storenvy has a rating of 2.2 stars from 311 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Storenvy most frequently mention customer service, tracking number, and credit card problems. Storenvy ranks 674th among Marketplace sites.

  • Service
    62
  • Value
    62
  • Shipping
    60
  • Returns
    55
  • Quality
    59
24
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How would you rate Storenvy?
Top Positive Review

“Love everything!”

dena l.
5/16/14

Love everything! Where can you get a fully functioning custom web store for $5.00 a month. And a marketplace to boot! Its the best option of me especially no listing fees cant wait til the launch mobile!

Top Critical Review

“Terrible!”

Eddie P.
3/9/23

Ordered an item over 4 months ago and cannot get a response from the store owner. Storenvy provides no recourse whatsoever for getting your money back or resolving the issue. They only tell you to contact the store owner. No accountability at all when it's on their platform and they make it virtually impossible to contact them (Storenvy) directly.

Reviews (311)

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Reviews that mention popular keywords

customer service (36) store owner (26)
Thumbnail of user laural462
California
1 review
4 helpful votes
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June 27th, 2019

This person Leon Siber at the contact *******@gmail.com is a total scam.
I purchased a book that is unable to download he is refusing to refund me.
He is stealing from me and you as well and is a total scam and fraud.
We all to open legal claim agains this person/ business.
This isn't right for this person to sell merchandise and not follow through.

Thumbnail of user beckys15
Pennsylvania
1 review
3 helpful votes
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May 10th, 2014

I am a Store Owner on Storenvy, and absolutely love it. The Staff is helpful, and even though the Site does have Problems at times, they are quickly resolved. I used to have a Store on Etsy, with no Sales. But remember, it takes alot of Promoting of your Store to get Sales in. Sale isn`t for everyone. If you have a Store here: Promote, Promote, Promote and don`t give up. If you have bought an Item on here, and did not receive it, it is NOT Storenvy`s fault.

The no Fees, does help BIG TIME, and I appreciate it alot.

Thumbnail of user ianr188
South Carolina
1 review
8 helpful votes
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August 27th, 2020

This is an amazing quality hoodie. The quality on this hoodie is top-tier it is very comfortable to wear the only downside is that it wasn't my size but other than that it is a great product and I recommend that you buy this is an amazing hoodie the quality on this hoodie is top-tier it is very comfortable to wear.The only downside is that it wasn't my size and it will be delayed because of Covid-19 but other than that I look forward to buying more storenvy products.

Thumbnail of user tooheavyp
Canada
1 review
5 helpful votes
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July 18th, 2015

My daughter purchased two items online. It's been two months and neither purchase has been received. Storenvy does not deal with issues or disputes, and the sellers cannot be tracked.

Thumbnail of user laurac611
France
1 review
5 helpful votes
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September 30th, 2019

Do not order on this website! Their stores are scams! I lost 200$ ordering on this website because the seller was a scam! And they don't want to refund me!

Thumbnail of user rociot5
New Jersey
1 review
2 helpful votes
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December 21st, 2017

I placed my order on December 6th expecting my order to have been delivered with enough time for Christmas. It is now Dec 21st. And I have yet to receive my item! I tried tracking my order but the website kept giving me an error. I finally find an email to request information. They reply back with a PDF of a message "sent" to me on Dec 8th, saying my order was being shipped. When I entered the tracking number it states It's on its way to the USPS facility! WTF! Needless to say I am NOT HAPPY. And I really wish they will return my money! WORSE WORSE WORSE business ever!

Thumbnail of user andreae17
California
1 review
9 helpful votes
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July 7th, 2015

I've had my shop open since 2013, staff is unhelpful, no traffic whatsoever, NO SALES at all even with sales etc... i did better on etsy. Toooooo many changes to the site i do not like the idea of giving my social security and personal life details to a third party PayPal doesnt ask for that!
If you want to deactivate your store you cannot do it yourself the storenvy staff has to do it themselves which is very inconvenient
Also when other vendors started complaining on their YouTube channel Storenvy removed all the complaints from their videos that looks very shady from my point of view

And from other reviews on here they do ignore your FB post and tweets...

Tip for consumers:
go either to etsy, ebay, or start your own website

Service
Value
Shipping
Returns
Quality
Thumbnail of user annieh76
Virginia
1 review
7 helpful votes
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December 20th, 2018

DO NOT USE THIS COMPANY! We ordered a Chricstmas Gift that promised delivery by 12/12... Here it is 12/20... Also said item was shipping FROM THE USA... Turns out it is coming from CHINA! The tracking has been the same everyday! "Processing thru distribution"
We can NOT contact COMPANY! FRAUD... FAKE... STOLE OUR MONEY! DO NOT USE THIS COMPANY AT ALL

Thumbnail of user tealn
Michigan
2 reviews
11 helpful votes
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February 12th, 2016

Joined Storenvy some years back because I was just starting out and the low fees were pretty attractive. The marketplace there didn't really drive any sales, but through promoting myself I managed to sell a bit, here and there, but never very often, maybe once a month.

The changes they've made recently have been for the worst though, and the last straw was being contacted by multiple customers who were completely unable to even make a purchase through the site. I emailed customer support and was told:

"Please ask your customers to empty their cart, clear their browser's web cache (https://kb.iu.edu/d/ahic) and try checking out again. "

Not a good solution, and no word of it being a known bug that was being looked into, despite hearing this complaint from multiple other store owners.

I closed down and moved my stock over to my old Etsy store and I'm making multiple sales a week there. My customers who followed me over from Storenvy have thanked me for switching to an easier to use site with a better buying experience, and I find the Etsy marketplace is still a good place to find new buyers, despite how big it's gotten.

Thumbnail of user scottg419
Indiana
1 review
5 helpful votes
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June 11th, 2019

No response via email.no product. Never shipped. Website shutdown. Had to call my bank to deny transaction.

Theyll probably change thier biz name over and over again.

Avoid like the plague

Thumbnail of user amandao22
Minnesota
1 review
3 helpful votes
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December 2nd, 2016

Oh plus phone number is fake and I ordered a vr head set right after funny my F-N cards work just fine cold hearted asswholes is what Storenvy is along with the Christmas bargain / bargain r us store the merchandise deals were through

Thumbnail of user nadineg1
Texas
1 review
3 helpful votes
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May 4th, 2015

I see a lot of Scam reviews if they took my money and have no intentions of sending the corsett and bun lifter that was advertised on facebook im contacting Better business bureau and report them.

Thumbnail of user jonc48
Jon C. – Storenvy Rep

We're actually rolling out a shipment tracking system very soon. :)

Thumbnail of user scammedi
Texas
1 review
20 helpful votes
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May 21st, 2019

Purchased what was supposed to be a prom gown and recieved a cheap knockoff costume.
Storenvy refused to get involved. Seller offered $24 refund toward my $200+ purchase. Both suggested I resell the junk item with their stock photos (essentially advising me to scam someone else like I was. Um, no.)

I should have known better- I did but I was trying to save money & still have a beautiful dress for my daughter. Instead this was/is a nightmare.

Thank goodness we took screenshots of their empty return section & had an email we sent to verify if the dress was bad, we could return it for a full refund bcs they updated the return policy the day after we purchased.

Paypal now requires the buyer pay for shipping & the seller was betting on me not paying the extreme shipping cost back to China. Paypal will refund up to $30 & USPS shipping was $75. The seller kept saying they only accept FedEx (which was $130 to ship) - Paypal said any return with tracking was acceptable.

The service (lack there of) from both the seller and the company was horrendous. They kept sending responses that were incomplete, illegible, and screamed of fraud.

They know people are trying to save money and prey on that.

STAY AWAY.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahs198
Florida
1 review
6 helpful votes
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November 9th, 2015

HORRIBLE! ALERT! THIS IS A SCAM!

Ordered 3 items from them oct 24 never received or got tracking number. Tried to go to there site from email to see what was wrong and it said site was no longer available/valid. This is what happens after you order from them! I tried to contact other ways and finally got a reply that I should receive order that week which was now the first of Nov.! Waited to see, and still NEVER received my items! Im so glad I did not order more from them! I had to finally dispute the charge through my bank because once you purchase something from them you CANNOT REACH THEM! SUCH A WASTE OF MONEY AND TIME! I WISH I WOULD HAD READ THE REVIEWS FIRST! :(( ((

Thumbnail of user judes
California
13 reviews
71 helpful votes
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August 26th, 2013

I have been a member of Storenvy ever since it launched in the beginning. (:
It's awesome to see that it's now being widely used by a ton of people and it has to be my absolute most favorite place ever to sell my stuff!
Everything is professionally done and you can find a lot of stuff here.

I don't pay listing fees, not final value fees, NO FEES AT ALL! It's all my own, beautifully made, storefront!

Of course if you want to use extra features for your store, it does cost some money, but only like $5/mo which I think is pretty cheap! (:

The only fees that are ever charged on me are the dump Paypal fees. Yes, I still have to face those damn fees, but this site is perfect if you want to have a storefront that gives you a ton of traffic and looks appealing to your customers!

You can design your storefront with ease and you can join marketplaces!

However, I do have to say that most of storenvy supports handmade items (or things that look vintage/handmade or your own creations), so it's not really that good if you sell electronics and stuff like that!

I honestly do not sell handmade stuff, only anime goods from Japan, but I'm doing well. I manage to sell at least 1 thing every 4 months or so, but that's mostly because handmade things are more popular there and I don't advertise my store much. XD;

Besides that, I love this place! It's easy to use, looks nice and FREE! Definitely a better alternative than eCrater... since eCrater is free and all, but it doesn't look as nice and there isn't as much traffic there as Storenvy.

Thumbnail of user haleyw9
New York
1 review
3 helpful votes
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March 22nd, 2017

Well, I ordered this dress for prom. It was just beautiful in the pictures, then it came... IT WREEKED OF FISH AND WAS MADE OF WHAT LOOKED AND FELT LIKE DOLLAR STORE FABRIC. Do not ever give these scammers your money. Goodbye.

Thumbnail of user janed147
Delaware
1 review
1 helpful vote
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April 18th, 2016

This place is a total SCAM! It's a joke! DO NOT ORDER FROM HERE! I ordered a 40 dollar bag and it never came! I contacted them to get my money back and OFCOURSE they acted clueless, saying they could not help me. They're rude and completely dismissive. Funny, they claim to be the opposite, LOL! Now I have to get the credit card company involved. Once again, DO NOT ORDER FROM HERE. They don't even deserve 1 star rating.

Thumbnail of user angryc24
New Jersey
1 review
6 helpful votes
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September 16th, 2015

Firstly, I am to blame because while ordering from Store Envy i hadnt noticed until check out that my order was being placed to three different vendors. However, ALL THREE of those vendors have yet to ship my items. NOT JUST ONE, NOT A COINCIDENCE, BUT ALL THREE! THAT IS UNBELIEVABLE! DO NOT I REPEAT! DO NOT PURCHASE FROM STORE ENVY! EVER! NO ONE CAN TELL ME WHERE MY ORDER IS, WHEN IT WILL BE SHIPPED, OR ANYTHING. I CANNOT DIRECTLY COMMUNICATE WITH NO ONE. NO NUMBER TO CALL. THIS BUSINESS IS A SCAM IN SO MANY WAYS!

Thumbnail of user bethf10
Michigan
1 review
4 helpful votes
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June 18th, 2015

I loved Storenvy. I had my shop powered through them for almost 3 years. I had hundreds of sales... and than they decided to make the changes. First was that they were going to take a 10% commission on all marketplace sales. I thought it was a little high, but whatever. I had maybe 9 marketplace sales the whole 3 years I was there. But than, they announced that you had to use Stripe. I started researching Stripe and discovered that their customer service was terrible, they have no buyer or seller protection, and their fees are higher then Paypal. Alright, I'll just turn my marketplace shop off so I didn't have to deal with that. I was cool with that. But what I wasn't cool with is when I got an email from Storenvy that they would be creating a Stripe account for me! Umm... no... that's not cool. So, I decided to leave Storenvy. I was a huge supporter and even referred hundreds of people to Storenvy. But, they went about these changes in the wrong manner that didn't sit well with me. All I've seen are complaints about Stripe and am so happy that I made the switch back to Etsy. Maybe one day once they get everything together I'll be back. But until then I'm happy with my decision.

Thumbnail of user syla
Ohio
1 review
1 helpful vote
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April 18th, 2019

People underestimate this website. I ordered my prom dress from here and it came on time and was good quality! Definitely would order from here again :)

Thumbnail of user julieb139
Michigan
1 review
0 helpful votes
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May 19th, 2016

Have had trouble getting a refund for a frauhdulent purchase, store envy and Stripe, poor business practices, don't trust or believe what they say, which is only to blame or pass blame to each other.

Thumbnail of user als174
New York
1 review
4 helpful votes
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April 9th, 2019

Nothing looks what's advertised the time they took to ship it was ridiculous the product looks nothing like they advertised beware of this site they are scammers

Thumbnail of user rarej
Kentucky
2 reviews
9 helpful votes
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January 18th, 2016

I sell products online on several website.

This website caters to a age group of around 13 - 35.

I have not purchased any products from this website so I cannot make any comments in regards to the Sellers.

But what I did do is to set up a shop there. Setting up the shipping information on this website is messed up. I had all kind of complication where I would put in a ship price for one product and found the same ship price was listed on all my products not just that specific item. Customer Service is not very helpful. They basically repeat the same thing they have written in their FAQ.

The other problem I had was setting up a second shipping fee if a customer purchased multiple items. (example: $5.30 shipping for first item. $2.00 Shipping for second item.

I decided not to sell on this site. There are website they have issues. But the one thing that has to be right on any site I sell on is the shipping. Putting up a banner on this site may not be easy for someone that is not computer savvy in this aspect.

Thumbnail of user claudiam643
Florida
1 review
1 helpful vote
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March 9th, 2023

I ordered a wedding gown and when I received it the arm hole was smaller than the other I could not get my arm into it. The padding at the bust was wadded up and the zipper is stuck. I cannot even try it on to see if it fits. I WILL NEVER PURCHASE ANYTHING AGAIN FROM THEM. The statement easy returns is false. I have reached out many times and NOTHING. I reached the return policy prior to ordering and learned just because its in writing doesn't mean its legit.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianes378
Australia
1 review
6 helpful votes
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September 19th, 2018

Item never arrived, no contact info for store, store completely ghosted me online after purchase, like the whole thing never happened. Fkn pissed off.

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From the business

About StorenvyStorenvy is a new way to shop over 100,000 of the world’s most creative businesses, and the easiest way to open your own online store.

Named one of Entrepreneur Magazine's "100 Brilliant Companies," Mashable's "5 Companies Changing the Way We Shop" and Business Insider's "Startups You Need to Watch," Storenvy is the world's only store builder and marketplace in one.

The Storenvy Marketplace lets shoppers discover and buy unique products from creative businesses around the world by connecting with friends and influencers.

With Storenvy Stores, merchants can create a customizable online storefront in minutes. Running a Storenvy store is free, with no set-up fees, monthly fees or listing fees.

Premium features are available to storefronts for a monthly fee, including custom domain support for $4.99/month and advanced discount features for $4.99/month. The company will soon introduce a commission fee for sales made through the marketplace, though sales through a merchant’s storefront will remain free. Storenvy raised a venture capital seed round in 2011 from Spark Capital, First Round Capital, Kleiner Perkins, CRV and others, followed by a Series A in 2013 from Intel Capital, Spark Capital and First Round Capital. The team of seven is based in San Francisco’s Mission District and is now hiring.

Company Representative

Thumbnail of user jonc48
Jon C.

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