• Storenvy

Storenvy

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Overview

Storenvy has a rating of 2.2 stars from 311 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Storenvy most frequently mention customer service, tracking number, and credit card problems. Storenvy ranks 674th among Marketplace sites.

  • Service
    62
  • Value
    62
  • Shipping
    60
  • Returns
    55
  • Quality
    59
24
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How would you rate Storenvy?
Top Positive Review

“Love everything!”

dena l.
5/16/14

Love everything! Where can you get a fully functioning custom web store for $5.00 a month. And a marketplace to boot! Its the best option of me especially no listing fees cant wait til the launch mobile!

Top Critical Review

“Terrible!”

Eddie P.
3/9/23

Ordered an item over 4 months ago and cannot get a response from the store owner. Storenvy provides no recourse whatsoever for getting your money back or resolving the issue. They only tell you to contact the store owner. No accountability at all when it's on their platform and they make it virtually impossible to contact them (Storenvy) directly.

Reviews (311)

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Reviews that mention popular keywords

customer service (36) store owner (26)
Thumbnail of user cindyf27
South Dakota
1 review
4 helpful votes
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October 9th, 2015

I placed an order on 9/13/2015 and never got a confirmation. A couple days later, I checked my credit card and it had been charged for the order, then I checked on Storenvy website and saw that my order was listed along with the store it was ordered from. Sent email to store, no response, sent email to Storenvey, no response - My response was to have my credit card company cancel the payment to them and credit the money back to my account. I will not reward bad behavior! Irritated Grandmother

Thumbnail of user eller3
Texas
1 review
9 helpful votes
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July 30th, 2015

Too bad I can't give them negative 10! Customer Service is NON-EXISTENT! Event their Twitter handle no longer exists! They ask you to message them via Facebook! I want to sue them to get all my money back from the monthly fees I'm paying and I can't even LOGIN! I had tried to reset my password and the link they send via email comes back as error and I tried 3 times still ERROR! And when you click on Contact Us it takes you to the LOGIN! Hello! I can't LOGIN you idiots! How can I trust using you for my business!? I tried everywhere to get a hold of you yet the only thing that's working is that auto pay of my extras!

Thumbnail of user codya51
West Virginia
1 review
3 helpful votes
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September 1st, 2020

I ordered a wedding dress that was supposed to be made-to-size based on measurements. It came miles too big, which I could have worked with, but it had a visible seam around the waist where it should have had a hidden seam. It made the dress hang completely different than it should have. I contacted other makers of this same dress and they confirmed that it should have been a hidden seam. I purchased from this seller because they had a reasonable return policy posted. At first, I was offered a return with full refund, or keep it and get a partial refund. I opted for a return and was then told that, because of COVID, they weren't taking and returns or doing refunds. I had to buy a different dress and am out $240. Don't risk it!

Thumbnail of user madisonf12
Michigan
1 review
2 helpful votes
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January 24th, 2015

This is absolutely a scam. The store I bought something from was called 4-forever-clothing-co, the store owner name is BRITT TURNER, in the beginning she was really shady because she would say the item is on it's way, and there would always be a reason why the item wasn't coming. I have yet to get my money back, and my item! I haven't had any help in doing so!

Thumbnail of user janed110
Indiana
1 review
3 helpful votes
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September 14th, 2015

Took over a month to get my item after numerous messages to both the store and Storenvy. When I finally received the item it was shipped from China (not Florida as stated in the store description). It was absolute unwearable rubbish. Only kind of looked like the item described. Of course if I wanted to return it I would have had to pay the return to China. My negative review was sucked into a blackhole. Anyone visiting this store can't see any reviews which should have been a red flag.

Unable to send a complaint to Storeny because their messaging system is apparently not working.

This site is so lame. Stay away. They obviously can't manage their website/merchants. When you read through their FAQs they're on the defensive from the get-go.

Thumbnail of user jessicak34
Canada
1 review
2 helpful votes
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June 19th, 2015

I just wanted to drop a quick note, "I really, really love, LOVE the improvement on the website, visitors stats, enhanced secured checkout and ease of use" along with its great TEAM behind the curtain, too! I have been with Storenvy since last year as both a seller to a successful shop powered by Storenvy and a buyer/supporter to many artisans, and it has been a blessing from ABOVE to be apart of this wonderful community! The customer service could not have been better. The ease of shopping on your site, and the idea behind is great.

Thumbnail of user mistyw4
Australia
4 reviews
18 helpful votes
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August 6th, 2014

Unprofessional. If i didnt know better i would think its run by kids.The whole set up looks professional but they have no infastructure. My issue is with the storenvy staff and the way these support staff treat store owners. Their policies are great in print but the staff have poor communication skills. They write emails and then when you ask for clarification on the poorly written illinformed email they say things like" sorry for the confusion". Well thats just great after i have already been chasig my tail for weeks. If i didnt know any better i would think its run by kids. But then again maybe volunteers after all its free. So you do get what you pay for. Spend the money and get a proper website as everyone knows anyone can open a store on storenvy.

Thumbnail of user sharonh102
Illinois
1 review
4 helpful votes
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January 22nd, 2017

I ordered a pair of Rihanna Puma Slides for my daughter during the holiday. I was told that the item should arrive between January 2-6. I emailed them back and asked why so late? Why couldn't I receive my daughters shoes before Christmas? I was told, due to a high stream of theft, they wanted to make sure that their customers items were secure. Well guess what? I never received my package at all. Email them and got a nice response right away saying that my order was canceled and that they had sent my refund. I asked why didn't I get a cancellation notice? I got no response. I email them again saying it had been two weeks and I still haven't received my shoes or my refund. It has been over a month and I'm getting no response. I reported them to BBB. These people have made Christmas 2016 very sad for my little girl and many other people. Please report these people! No one should take from anyone. I truly hope that you all get your refunds.

Thumbnail of user nathans84
New York
1 review
6 helpful votes
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November 2nd, 2017

Tried to order a bills hat draft frm 2017 wasnt availible received an email saying it wasn't in stock repeatedly ask for a refund was told to choose something else everything i chose wasnt availible still told cant have a refund finally chose something came looked fake fake sticker so dissapointed denying charges wont ever order from this superficial makeshift site what a scam

Thumbnail of user jackiek14
New Jersey
1 review
7 helpful votes
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June 11th, 2015

99% of the reviews I read read are extremely unfair. They are NOT about Storenvy itself, but about the SELLERS who have stores using Storenvy platform.

The only point I agree with reviews here was that sometimes people asked for a refund from Storenvy itself and they either take a while to reply or to process the refund. But you can ALWAYS go back to Paypal or your credit card/bank and request a refund through them...

I do not work on Storenvy, I had a store there about 6+ years ago and left at the time because they didn't offer digital downloads yet.

Thumbnail of user ayannaw1
Oklahoma
1 review
4 helpful votes
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November 25th, 2014

Do not buy from here, SCAMMERS! The items I ordered got delivered to NY and I live in OK. Seller wont reply to emails or text. Trying to figure out how to get my money back. Want to report them to the BBB!

Thumbnail of user jamess5855
Pennsylvania
1 review
0 helpful votes
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January 21st, 2022

This is just a review of the site i found it run by people who evidenly dont care who they deal with questioned about buying from a buyer who had a fullfillment office listed in texas but wrong they ship everything from china, i dont care kjust be homest about it, now i know ill be waiting weeks to see if the shirt i ordered ever shows up

Tip for consumers:
stay away unless you dont mind waiting weeks or months for stuff

Thumbnail of user laurenv14
Michigan
1 review
2 helpful votes
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June 6th, 2017

I ordered a dress from Yesdress that I found on this site and it was awful! It didn't fit right and the stitching the sleeve was already unraveling and falling apart. The store wouldn't refund me at all and told me to just cut the sleeve! Now I'm out 175$ and have no dress. Please don't make the same mistake I did by ordering a dress from Yesdress

Thumbnail of user anat137
Washington
1 review
5 helpful votes
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April 18th, 2021

I ordered a pair of shoes here and it's been 20 days and still haven't get the item I ordered or any response of the person I bought from or Storenvy to solve or return my money! NEVER ORDER HERE! They just want to steal money! Worst place to order!

Thumbnail of user betsys16
South Carolina
1 review
4 helpful votes
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April 27th, 2017

We ordered a prom dress from Modsele. The quality of the dress was exquisite. The attention to detail was amazing. The dress was litterelly made to fit my daughter. There were no other dresses like hers

Thumbnail of user livs3
Florida
1 review
4 helpful votes
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April 30th, 2017

When I received a wedding dress from storenvy babystyle 123 last month I saw that it was poor quality and was HUGE on me I immediately tried to get in touch with them and they never got back with me until I was angry. They got back to me and all they could say is that it had been too long and they wouldn't let me return the dress. I spent almost $300 and it wasn't even my fault! They're a bunch of liars and it is a scam! Don't buy from here!

Thumbnail of user marzia2
Ohio
1 review
2 helpful votes
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October 19th, 2015

I was using an ebook which was freely available in internet. I have ordered it from Sibershops at storenvy. They emphasize the shopping is free and get the shipping address. I paid for the book and after 1 minute, I got the email from the Sibershops that here is your link to ebook. I asked him why I should pay for the ebook which is availbale online for free and he did not answer anymore. Couldn't be more disappointed and mad with a online shopping experience

Thumbnail of user severianos1
Washington
1 review
0 helpful votes
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April 24th, 2017

Order five vials of cologne receive one numerous emails no replies back this leads me to suspect that ordering from this site is all a scam very unsatisfied customer

Thumbnail of user candism2
Minnesota
1 review
1 helpful vote
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May 13th, 2017

Ordered from Made in Africa imports and they sent products in convenience store bags. No containers or labels. They will not refund my money. Customer services was useless. Don't use this website.

Thumbnail of user dusk1
Texas
1 review
2 helpful votes
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May 14th, 2014

Storenvy is AMAZING! First of all, it's an online marketplace like Etsy but is COMPLETELY FREE! For small business owners starting out not having to pay any listing fees or commissions is a huge plus. But, being free you might think eh, it'll do the job but no, it does the job AMAZINGLY WELL! The interface is beautiful, both for the shop owner and customer, they have great customer support when anything goes wrong, and do a ton of work to build an extremely strong and supportive community.

Thumbnail of user channaha
Tennessee
1 review
4 helpful votes
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June 18th, 2015

Everything I liked about Storenvy went up in smoke with the recent changes. The 10% commission on sales (including shipping costs) for marketplace sales (on top of the stripe or PayPal fees) was too large a cost for my small business to eat and my goal was to keep prices competitive. Then the checkout problems started. People not able to checkout from my custom (and not subject to the 10% fee) store, forced to go through the marketplace (and the mandatory 10% fee) store. Customers that I had gotten myself, no help from Storenvy. Setting me up with a stripe account I never wanted (so they could get their fees).

Then there's the set up. The interface for listing new products is slow, cumbersome, and old. It's not a user-friendly interface at all. It takes a long time (even with extremely fast internet) to load pictures and it's difficult to move items around in the shop (drag and drop from a list that, also, moves extremely slowly).

No. Stay away from Storenvy. It's a racket. I'm back at etsy and I've never been happier. My sales are up, my fees are a lot lower than the 13+% I would be giving Storenvy.

Tip for consumers:
Don't try it.

Service
Value
Quality
Thumbnail of user imab3
California
1 review
8 helpful votes
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January 30th, 2018

Purchased this pink dress and the quality is HORRIBLE. NO CUSTOMER SUPPORT FROM the site or the company.

When things go wrong, everyone on this site starts quoting return policies and NON OF THEM ARE THE SAME!

BUY LOCAL ONLY

Tip for consumers:
The upfront sales are generally good, if you have an issue, expect to lose your money.

Sellers operate under MULTIPLE FAKE NAMES

AVOID at all costs, you will be disappointed!!

DRESS LINK https://goo.gl/Lv7yxD

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahn58
Illinois
1 review
1 helpful vote
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May 3rd, 2016

I ordered a light blue see-through lace long custom made prom dress. The product I received was by far a more than disappointing product. The dress color is a baby blue dull color and the silver pieces meant to be on the bodice weren't silver at all, but poorly sewn on pieces of the same grotesque baby blue. I ordered this custom made and it was anything but, the dress was a good 15 inches too long and the "fitted back" had enough material for a second dress. I am a size two and relatively short person and this dress easily could've fit a size 8 tall individual. When I brought this to the attention of the company, they wouldn't give me a refund but offered to have me ship the dress back to them for modifications and insisted that the wrong measurements were my fault. I shouldn't be expected to pay for shipping the dress back and clearly I didn't request a dress 15 inches too long. DO NOT BUY FROM THEM!

Tip for consumers:
DON'T

Service
Value
Shipping
Returns
Quality
Thumbnail of user tabithaw9
California
2 reviews
2 helpful votes
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March 22nd, 2017

Has anyone ordered from customs? Is it safe? Please let me know before i give them my money and look stupid for doing it. They sell Nike Air Max for $50. That's cheap. Please help me out.

Thumbnail of user cameronb88
New Hampshire
2 reviews
8 helpful votes
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August 27th, 2018

I cannot believe I actually purchased through this site. I am in law enforcement, I know better! When you see a deal that's too good, it is. I saw the Tiffany's horseshoe necklace for $62 and was charged $65 with fees, ok it's not much money but I might as well have handed it to a stranger for no reason.
So they are 'based out of AZ' no they are really out of China. It took the weeks to arrive and this is what I got. Please see pictures. I reported them, emailed them, in broken English they said if I don't like the product I can ship it back. I wanted the actual product. It's been two weeks of emails at 2&3 in the morning. They won't refund me or send me what I paid for. Store envy customer service can't help. Buyer beware.

They already said I can keep the fake gumball cheap plastic necklace, they will send me the authentic one, because they only have authentic Tiffany's and I will be happy.

Now we are back to I can ship the fake at my cost ($27) and get my $62 back. I will never use this site again. I will make sure no one I know does. It's my fault I own Tiffany's jewelry so I know the real thing. It's what I get for being cheap. There is no recourse, there is no way to know who is in the States or not. Better to use more secure sites. That is all I have. Good luck!

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From the business

About StorenvyStorenvy is a new way to shop over 100,000 of the world’s most creative businesses, and the easiest way to open your own online store.

Named one of Entrepreneur Magazine's "100 Brilliant Companies," Mashable's "5 Companies Changing the Way We Shop" and Business Insider's "Startups You Need to Watch," Storenvy is the world's only store builder and marketplace in one.

The Storenvy Marketplace lets shoppers discover and buy unique products from creative businesses around the world by connecting with friends and influencers.

With Storenvy Stores, merchants can create a customizable online storefront in minutes. Running a Storenvy store is free, with no set-up fees, monthly fees or listing fees.

Premium features are available to storefronts for a monthly fee, including custom domain support for $4.99/month and advanced discount features for $4.99/month. The company will soon introduce a commission fee for sales made through the marketplace, though sales through a merchant’s storefront will remain free. Storenvy raised a venture capital seed round in 2011 from Spark Capital, First Round Capital, Kleiner Perkins, CRV and others, followed by a Series A in 2013 from Intel Capital, Spark Capital and First Round Capital. The team of seven is based in San Francisco’s Mission District and is now hiring.

Company Representative

Thumbnail of user jonc48
Jon C.

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