StudentUniverse has a rating of 4.3 stars from 5,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 11 days
Thank you guys so much for this cheap plane ticket offer! Now I'm going to go see my family around Christmas which I wouldn't have been able to afford to do otherwise! :)
Date of experience: December 17, 2024
This was very easy, smooth and good prices. I was not sure at first due to the difference in price between StudentUniverse and other sites. However, a friend of mine told me that he used it for 3 times so I give it a try and it was a good choice
Date of experience: November 19, 2024
I was able to find an affordable flight - however, I wasn't able to compare prices for my selected travel date in a table with adjacent days; this feature used to be available, but doesn't seem to be active anymore.
Date of experience: November 24, 2024
You really got to improve your customer service. I was on call for 2 hours with no response. Or already you should mention the time at which they would be available. Or even a Live Chat. Waiting on a call for 2 hours with no one address my questions was a pain
Cheaper fair
Date of experience: November 21, 2024
I booked a flight and received a confirmation but there has been no charge to my credit card and the airline website has no record of me on the flight. When I try to call to get information I have had to wait on hold twice for at least a half an hour, finally I hang up because I don't know if anyone will ever answer.
Good prices but I realize that it's probably not worth it when the customer service is nonexistent.
Date of experience: November 16, 2024
I was able to do the $25 flights. After a week of trying, i finally got in on the last day and get to go home for the holidays! Thank you student universe!
Date of experience: December 17, 2024
I have been trying to reach student universe for last few days to explore change of ticket due to illness, but was on hold for more than an hour before I gave up; sent an urgent email but never heard back. Never ever I am booking with Student Universe or will allow anyone from my family to book either. Extremely bad experience
Date of experience: November 13, 2024
Emails are a waste of time. Customer service is almost nonexistent. It took SEVERAL 2 hour conversations over the course of weeks, and $350 in hidden fees to cancel a $700 flight.
You get what you pay for... You have been warned.
Tip for consumers:
After I already paid extra for a refundable ticket, they only refunded me half the price of the ticket. No where did they say this was going to be the case.
Each time I called I was on hold for bare minimum an hour - and the customer service reps kept me on hold for at least 45mins each time.
Products used:
Roundtrip flight from San Francisco to Tokyo.
Date of experience: November 7, 2024
Easy to find good trips and cheap trips. The website is very easy to use and it helps other to find new flights easily. Also the prices of the plane tickets are nice.
Because of the variety of options you have
Date of experience: January 5, 2025
The booking experience was super user friendly and the airlines specific details were easily updated without hassle. Very helpful for international students.
I feel just one feature about canceling booking within 24-48 hrs should be introduced for free as plans might change for people.
Was looking for cheap student prices. And this is the best website I've heard is available for reviewing prices of all airlines at one place.
Date of experience: November 15, 2024
I had a great experience with booking on student universe. Low fares during peak season & very quick booking process. I used it for the first time was little nervous first but I am glad I tried it.
Date of experience: December 19, 2024
Wish it would have shown all connecting flights instead of one. Easy to use just wish some of the prices were college friendly never got my first time discount.
Friend used it
Date of experience: December 6, 2024
Super easy and was allowed to get an awesome discount to go home for the holidays. Worked out very well and will definitely be using the student universe again.
Date of experience: December 13, 2024
You guys saved me from spending $1,200 on last minute flight for the basic /lite seating. Really, what a lifesaver app for students who are trying to get by. It was so simple to use your app (and airlines apps are notoriously unreliable), and amazed at how I received my flight number almost instantly. I would be having a much more dreadful week if not for your services. Thank you!
It was what I believed to be a cost-effective way to buy tickets for students. Which it is!
Date of experience: November 10, 2024
I came to this website through Kayak.com, and I must say price was great but there were several issues like when I placed the order for flight tickets, I thought the order went through but my credit card did not get charged, and I did not get confirmation number and E-tickets. I called the credit card company they had no history, called the StudentUniverse phone number nobody picks up ever, emailed them reply after 3 days, and no solution to my problem. After 5 days of placing the order I got my confirmation for my order, and also the most important factor is the price was also different they gave me a certain price but charged my credit card $20 extra, which I don't understand. Whole experience was really bad.
I came through Kayak.com
Date of experience: November 19, 2024
I love it it has a good rates and it is doing good for the students. I loved it very much, so I can be focused for the next time from the student discount for this app. Alright, thank you.
Date of experience: December 27, 2024
It was great! Smooth, they sent me my confirmation a couple hours after I submitted which was great if you take into account the promotion that was happening.
Date of experience: December 13, 2024
Through Student Universe, I was able to book tickets at HALF OFF what I would usually pay to get them through the airline. With Student Universe, I'll be able to fly out for the holidays while saving a ton of money.
Date of experience: December 19, 2024
We booked our tickets via this website and paid the amount as requested. However, i learn that after 72 hours their is no record for this booking and they cancelled it.Moreover the call waiting time for them is super long around 40 mins, i got to know that card was declined which is completely false because they want to lure people and reject because of any incorrect reasons.Also they didn't send any email for asking for a new payment which really says a lot about their process.Stay away for this website!
Date of experience: November 9, 2024
Easy to buy the ticket, but I needed to get in contact with customer service about changing the payment method and they took a very long time to respond back so the payment was already processed and I couldn't change my payment method
Date of experience: November 23, 2024
I live the process of selecting a flight the only problem I have with the service is you not really given all the options to cross book a flight like for instance I want to use delta to me destination and back JetBlue your not really seeing JetBlue as an option unless you select JetBlue to your destination but overall the experience was good
Because they target students and I am an student and I love a good deal where I can save some money
Date of experience: December 16, 2024
It took some time in the queue for me to get a ticket, but luckily I was able to secure one! Thank you Amazon and Student Universe for this opprotunity!
Amazon Promotion
Date of experience: December 9, 2024
It is a website that truly cares for students. I really got this 25$ tickets and I felt so excited! Thanks for your support! I will definitely come back and see what is offering next!
Date of experience: December 13, 2024
Site was easy to search my flight requirement's and I compared with online pricing, this site has the best pricing for the flights without any unreasonable fee's
Date of experience: December 13, 2024
It was so easy to sign up with StudentUniverse and get automatic discounts. I was able to book my flight for study abroad for SO cheap and so easily! Everything is confirmed with the airlines! I saved around $600 compared to buying through direct airlines. Epic!
TikTok said this was a great website to get flights from if you are a student.
Date of experience: November 16, 2024
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.