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    StudentUniverse

StudentUniverse

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Overview

StudentUniverse has a rating of 4.3 stars from 5,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.

Proactively asks for customer feedback

This company responds to reviews on average within 11 days

Positive reviews (last 12 months): 86.7%
Positive
2,169
Neutral
166
Negative
168
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Reviews (5,414)

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student universe (619) customer service (319) booking process (81) booking confirmation (81) booking experience (78)
Thumbnail of user yayag6
California
1 review
0 helpful votes
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December 27th, 2024
Verified purchase

Thank you guys so much for this cheap plane ticket offer! Now I'm going to go see my family around Christmas which I wouldn't have been able to afford to do otherwise! :)

Date of experience: December 17, 2024

Thumbnail of user alaaa165
Florida
1 review
0 helpful votes
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November 29th, 2024
Verified purchase

This was very easy, smooth and good prices. I was not sure at first due to the difference in price between StudentUniverse and other sites. However, a friend of mine told me that he used it for 3 times so I give it a try and it was a good choice

Date of experience: November 19, 2024

Thumbnail of user francescam299
GB
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

I was able to find an affordable flight - however, I wasn't able to compare prices for my selected travel date in a table with adjacent days; this feature used to be available, but doesn't seem to be active anymore.

Date of experience: November 24, 2024

Thumbnail of user yuky2
Texas
1 review
0 helpful votes
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December 1st, 2024
Verified purchase

You really got to improve your customer service. I was on call for 2 hours with no response. Or already you should mention the time at which they would be available. Or even a Live Chat. Waiting on a call for 2 hours with no one address my questions was a pain

Reason I chose this business:

Cheaper fair

Date of experience: November 21, 2024

Thumbnail of user drewc294
California
1 review
1 helpful vote
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November 26th, 2024
Verified purchase

I booked a flight and received a confirmation but there has been no charge to my credit card and the airline website has no record of me on the flight. When I try to call to get information I have had to wait on hold twice for at least a half an hour, finally I hang up because I don't know if anyone will ever answer.

Reason I chose this business:

Good prices but I realize that it's probably not worth it when the customer service is nonexistent.

Date of experience: November 16, 2024

Thumbnail of user cynthiac4302
California
1 review
0 helpful votes
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December 27th, 2024
Verified purchase

I was able to do the $25 flights. After a week of trying, i finally got in on the last day and get to go home for the holidays! Thank you student universe!

Date of experience: December 17, 2024

Thumbnail of user vaishalih3
Netherlands
1 review
2 helpful votes
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November 23rd, 2024
Verified purchase

I have been trying to reach student universe for last few days to explore change of ticket due to illness, but was on hold for more than an hour before I gave up; sent an urgent email but never heard back. Never ever I am booking with Student Universe or will allow anyone from my family to book either. Extremely bad experience

Date of experience: November 13, 2024

Thumbnail of user jarrettw56
California
1 review
1 helpful vote
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November 17th, 2024

Emails are a waste of time. Customer service is almost nonexistent. It took SEVERAL 2 hour conversations over the course of weeks, and $350 in hidden fees to cancel a $700 flight.

You get what you pay for... You have been warned.

Tip for consumers:
After I already paid extra for a refundable ticket, they only refunded me half the price of the ticket. No where did they say this was going to be the case.

Each time I called I was on hold for bare minimum an hour - and the customer service reps kept me on hold for at least 45mins each time.

Products used:
Roundtrip flight from San Francisco to Tokyo.

Service
Value
Returns
Quality

Date of experience: November 7, 2024

Thumbnail of user alexandrav198
Peru
1 review
0 helpful votes
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January 15th, 2025
Verified purchase

Easy to find good trips and cheap trips. The website is very easy to use and it helps other to find new flights easily. Also the prices of the plane tickets are nice.

Reason I chose this business:

Because of the variety of options you have

Date of experience: January 5, 2025

Thumbnail of user sreshthan
Massachusetts
1 review
0 helpful votes
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November 25th, 2024
Verified purchase

The booking experience was super user friendly and the airlines specific details were easily updated without hassle. Very helpful for international students.
I feel just one feature about canceling booking within 24-48 hrs should be introduced for free as plans might change for people.

Reason I chose this business:

Was looking for cheap student prices. And this is the best website I've heard is available for reviewing prices of all airlines at one place.

Date of experience: November 15, 2024

Thumbnail of user sunny.amin
Washington
1 review
0 helpful votes
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December 29th, 2024
Verified purchase

I had a great experience with booking on student universe. Low fares during peak season & very quick booking process. I used it for the first time was little nervous first but I am glad I tried it.

Date of experience: December 19, 2024

Thumbnail of user bethanyd191
Nebraska
1 review
0 helpful votes
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December 16th, 2024
Verified purchase

Wish it would have shown all connecting flights instead of one. Easy to use just wish some of the prices were college friendly never got my first time discount.

Reason I chose this business:

Friend used it

Date of experience: December 6, 2024

Thumbnail of user nicholasw1373
Connecticut
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

Super easy and was allowed to get an awesome discount to go home for the holidays. Worked out very well and will definitely be using the student universe again.

Date of experience: December 13, 2024

Thumbnail of user emilyp683
Sweden
2 reviews
7 helpful votes
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November 20th, 2024
Verified purchase

You guys saved me from spending $1,200 on last minute flight for the basic /lite seating. Really, what a lifesaver app for students who are trying to get by. It was so simple to use your app (and airlines apps are notoriously unreliable), and amazed at how I received my flight number almost instantly. I would be having a much more dreadful week if not for your services. Thank you!

Reason I chose this business:

It was what I believed to be a cost-effective way to buy tickets for students. Which it is!

Date of experience: November 10, 2024

Thumbnail of user muhammadm290
Virginia
1 review
0 helpful votes
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November 29th, 2024
Verified purchase

I came to this website through Kayak.com, and I must say price was great but there were several issues like when I placed the order for flight tickets, I thought the order went through but my credit card did not get charged, and I did not get confirmation number and E-tickets. I called the credit card company they had no history, called the StudentUniverse phone number nobody picks up ever, emailed them reply after 3 days, and no solution to my problem. After 5 days of placing the order I got my confirmation for my order, and also the most important factor is the price was also different they gave me a certain price but charged my credit card $20 extra, which I don't understand. Whole experience was really bad.

Reason I chose this business:

I came through Kayak.com

Date of experience: November 19, 2024

Thumbnail of user vamshia1
Illinois
1 review
0 helpful votes
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January 6th, 2025
Verified purchase

I love it it has a good rates and it is doing good for the students. I loved it very much, so I can be focused for the next time from the student discount for this app. Alright, thank you.

Date of experience: December 27, 2024

Thumbnail of user qiand1
California
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

It was great! Smooth, they sent me my confirmation a couple hours after I submitted which was great if you take into account the promotion that was happening.

Date of experience: December 13, 2024

Thumbnail of user aaronm2320
California
1 review
0 helpful votes
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December 29th, 2024
Verified purchase

Through Student Universe, I was able to book tickets at HALF OFF what I would usually pay to get them through the airline. With Student Universe, I'll be able to fly out for the holidays while saving a ton of money.

Date of experience: December 19, 2024

Thumbnail of user aayushg7
California
1 review
0 helpful votes
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November 19th, 2024

We booked our tickets via this website and paid the amount as requested. However, i learn that after 72 hours their is no record for this booking and they cancelled it.Moreover the call waiting time for them is super long around 40 mins, i got to know that card was declined which is completely false because they want to lure people and reject because of any incorrect reasons.Also they didn't send any email for asking for a new payment which really says a lot about their process.Stay away for this website!

Service
Value
Shipping
Returns
Quality

Date of experience: November 9, 2024

Thumbnail of user numam2
Mississippi
1 review
0 helpful votes
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December 9th, 2024
Verified purchase

Easy to buy the ticket, but I needed to get in contact with customer service about changing the payment method and they took a very long time to respond back so the payment was already processed and I couldn't change my payment method

Date of experience: November 23, 2024

Thumbnail of user antwoneb1
Florida
1 review
0 helpful votes
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December 26th, 2024
Verified purchase

I live the process of selecting a flight the only problem I have with the service is you not really given all the options to cross book a flight like for instance I want to use delta to me destination and back JetBlue your not really seeing JetBlue as an option unless you select JetBlue to your destination but overall the experience was good

Reason I chose this business:

Because they target students and I am an student and I love a good deal where I can save some money

Date of experience: December 16, 2024

Thumbnail of user ethann671
New York
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

It took some time in the queue for me to get a ticket, but luckily I was able to secure one! Thank you Amazon and Student Universe for this opprotunity!

Reason I chose this business:

Amazon Promotion

Date of experience: December 9, 2024

Thumbnail of user ziyuec
Maryland
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

It is a website that truly cares for students. I really got this 25$ tickets and I felt so excited! Thanks for your support! I will definitely come back and see what is offering next!

Date of experience: December 13, 2024

Thumbnail of user sushruthap
Illinois
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

Site was easy to search my flight requirement's and I compared with online pricing, this site has the best pricing for the flights without any unreasonable fee's

Date of experience: December 13, 2024

Thumbnail of user sophiag869
Massachusetts
1 review
0 helpful votes
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November 26th, 2024
Verified purchase

It was so easy to sign up with StudentUniverse and get automatic discounts. I was able to book my flight for study abroad for SO cheap and so easily! Everything is confirmed with the airlines! I saved around $600 compared to buying through direct airlines. Epic!

Reason I chose this business:

TikTok said this was a great website to get flights from if you are a student.

Date of experience: November 16, 2024

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From the business

StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.

Company Representative

Thumbnail of user daniellem21
Taylor T.
Typically responds within 11 days

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