StudentUniverse

I got a bit skeptical on the reviews posted recently but when you start going through the details its a bit different in terms of nature of complains e.g. flight changes, website not loading etc.
I booked my flight much cheaper than directly with SaaS and afterwards I logged in SaaS and all was in order.
One advice - if you are sure of your travel plans, go for it as normally cheap deals are subject to no refund in case you change your mind.
Trust above is helpful

I attempted to change a flight and gave them 5 possible days to change it to. They were completely unhelpful and told me that there was no availability during any of those 5 days even though they had switched my flight on me already in October. They purchase very few flights and have no relationship with the airlines they work with. I will never use their service again because a marginally cheaper flight is not worth booking with an organization that is completely incompetent and inflexible. On top of all of that, they were trying to charge an additional $100 fee on top of what I would already have to pay to the airline for StudentUniverse if they were actually able to change my flight.

I was surprised that I couldn't have instant confirmation and heard it might take 3 days. Also, the agent, although good English language, had a think accent, like a large dog talking... deep and very mumbled/muffled.

First time experience. Smooth but was taken aback when i received a call to confirm details of my credit card, Given the current cyber fraud I was reluctant and had to give in when i was threatened with cancellation. Can you find a better way to confirm booking without requesting for such details?

When you are a student, you are looking for cheap flights with baggage allowance. As a student, I bought a ticket from the student universe website. First, they do not have a refund option. Second, they do not specify the baggage allowance on their e-ticket. On the ticket, they have a link to go to the website of the airline. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. I called their customer service. To my surprise, they responded it is our policy and you had to pay attention when you bought the ticket. We do not specify the baggage allowance and we do not have a refund option. I paid 662 £ for my baggage. The airline also did not change the 0 to the regular since they cannot change it.
Interestingly the last-minute regular ticket with baggage allowance was cheaper than the student universe ticket that I bought two weeks earlier. It is a scam. Be careful.

Went to china for a study abroad trip, this app offered the cheapest flights by far compared to anyone else, just make sure to sign up with your student ID, its cheap probably because of the layovers but honestly I didn't mind since I love getting off a plane to stretch my legs. I love that they offer insurance for an affordable price also. I'll probably purchase my future flights from student universe!

Terrible customer service. Terrible company. I booked a hotel reservation and canceled within an hour following their "24-hour cancellation policy". Never received my money back, not to mention customer service was rude, unhelpful, and their communication was so all over the place. This company claims to have good rates for students but all they really do is take advantage. If you really want to save money on a trip, stay away from them and save yourself the unnecessary headache and stress. Will never ever book with them again.

During my year abroad, I traveled all over Europe. Student Universe easiest app to use and best options and prices. What distinguishes Student Universe is how mishaps are handled. Met my twin in London for our birthday. We got there late at night and our guaranteed room had been given away -- the hotel vendor canceled as they noted that reservation was made by a student. The hotel was sold out. Student Universe made it right. We had to stay with a friend, but Student Universe secured a better hotel room for the rest of the trip and compensated us for the hassle. They were incredibly responsive. The following week they called both of us to check in and make sure all was good. Travel has many moving parts. Student Universe steps up with great service, even when you hit a bump in the road.

This is not my first purchase with StudentUniverse but they never cease to surprise me of how much I could save from each trip I took. And Kudos to the customer service team, they are really active and patience with my inquiries! A month ago I missed my transit flight at the Sydney airport, I was so desperate because I have to buy a new ticket that allow me to leave in a few hours, but the thing is, the e-ticket usually only email you 3-Days in advance. I was so anxious that my booked flight wasn't go through the airline, I immediately dialled the their customer support's AUS number. They did a really great job in patiently answer all my questions, after a few hours before my flight they sent me the e-ticket which really a big relief. Even after that I tried to buy another trip for my sister, I texted them on Messenger, the service is still fast. Wheww thank you! And right now I just bought another ticket at the lowest price I could find compare to other websites.

It is a good price with a clear information presentation. However, the ticket booking process is somewhat cumbersome. I constantly having trouble when paying for the ticket.

I needed to adjust my flight, since plans changed. And it was easy to call and get my flight adjusted. They were very informative and clear on all additional price changes and double checked with me before proceeding with any changes.

I had a bad experience in my last intercontinental flight with the airline. They help me in the process to present a claim with the airlines and find the better solution. On the other hand, they offer really good option for the student that really don´t know exactly dates of return with one-way flights (in no low cost airlines). Thanks.

I was able to book flights with StudentUniverse for my summer program in Beijing, however when I booked my tickets the confirmation number did not go through on the Airline's website until 2 business days later, which was a little stressful.

This was my first time booking an online ticket and I was afraid initially to go with StudentUniverse. However, they were great and their service was excellent as well as I had to contact them via email and chat for a couple of times.

Price was good, plus enabled me to pack Swiss flights that are not sold as a package on Swiss website.
The interface is a bit confusing when using the flexible dates.
Also it take a while for the airlines to recognize the booking

It was quick to enroll and download the app (although not necessary to use the app). Once enrolled, the airline ticket options presented were very good ($500 cheaper than the airline's site). After booking, quick confirmation, including airline reservation codes, sent in an email.

Called to confirm booking prior to flight. They had somehow changed the departure City? They could not honour my original booking ( I had paper copy evidence) and had me flying out 5 days later. They were 'sorry for the inconvenience' and told me they could credit my flight cost - after arguing with them about this - I have been "promised" a refund, but it will take up to 10 days. They said if I don't receive it I have to call back and follow up.
No explanation given as to why an error of this magnitude occured, or why I was not notified by email or text.
I would advise any traveller to ABSOLUTELY NOT EVER deal with Student Universe. Save yourself the stress by booking directly with an airline. Absolutely terrible and never ever again would I use them, nor recommend them.

It's my first time with SU and it's great. I had many questions and the staff who took care of customer service answered everything very thoughtfully. It's easy to pay too. Then I got a flight with Qatar Airways with nice price and good service. Highly recommend.

It was very good! Just would of liked they explained the e-ticket process. But overall loved it!

The website is one of the worst I've ever experienced. Half of the time it doesn't load, and when it does, the fares fluctuate and it shows false information. Customer service canceled our flight before we were able to book a new one (which turned out to be no longer available), leaving us with no flight. Our customer service agent did his best but it seems the lack of correct information on the website is just that bad.

Edit: Ended up booking a new flight through them afterwards. Hopefully, there will be no issues this time. Still hard to beat how low the fares are. You get what you pay for, I suppose.

Great customer service and never had an issue with them :) almost always has best ticket prices.

The staff was able to help me reschedule my departing time through the phone and they were extremely kind and patient with me! It was a great experience and I recommend this site for other students too.

I had an issue with my bank such that the payment would not go through but Student Universe were very supportive and the issue was resolved in a couple of hours and the booking was completed immediately.