StudentUniverse has a rating of 4.3 stars from 5,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 11 days
Booking and navigating the webpage is pretty easy. Plus if you have trouble there costumer serves is pretty good and responsive. The problem I have is that you cant change your name that you picked, you have to call in for it to be changed.
Because I was using CIEE and they directed me to this page.
Date of experience: November 29, 2024
I was looking for a ticket for about a month and the prices were quite high, happy to have found a reasonably priced ticket with a short layover.
Date of experience: December 31, 2024
The customer service is uterrly incompetent. They lie directly to your face, and then play dumb when you come back and complain.
I had a flight credit from a canceled flight through Delta, but I had to call StudentUniverse in order to use it since I bought the flight from them. The customer service continually lied to me about getting in touch with Delta after I called them 3 times. They refused to help me on this, and I was not able to book the flight I had wanted due to their lies and lack of help. DO NOT USE THIS SITE!
Date of experience: December 16, 2024
One star is overrated, and I would have given them -5 if I have the option.
Don't get me wrong, if nothing happens to your flight, this site is a good comparison tool, and I booked a ticket through them before and nothing went wrong (like a normal experience you will expect).
However, this time when my flight schedule was changed and I need to reschedule, I learned my lesson. First off, the customer service has an insane long wait time -- if you are not calling them 6 in the morning, you are looking at 45 minutes min waiting time.
Secondly, I had a schedule change from the airline, so I called them to reschedule. It took me like 5 calls and a whole month to give me an alternative. AND, what is more insane is that they never followed up after I confirmed their proposed change! So I have to re-rescheduled because the reschedule no longer work. Okay now I thought I finally rebooked my flight. Then I found out that neither that is confirmed because I spontaneously checked my flight status on the airline website and I couldn't find my reservation. This is in a span of four months! FOUR F**king months and I can't even count the number of hours I wasted on the phone! I am now 2 weeks out from my travel date for a flight I book half a year ago, and actively solving the re-re-reschedule for 4months, and I am still not sure if I can travel.
As of today the only response I got is they are still checking with the airlines to see what option I could have LMAO!
Date of experience: January 5, 2025
It was alright, process was smooth until I had pressed on the travel insurance which had no price on it and there was a 45 dollar fee added to my total without me knowing.
Date of experience: December 11, 2024
Relatively easy and simple to find and book tickets with all fees already included in what is shown. Knowing why some of the fees are so high would be nice.
Date of experience: November 29, 2024
I was able to book a flight and go home to see my family because i'm in college. I just wish it told me that I would have to buy my luggage separately
Date of experience: December 12, 2024
Because of this offer I was able to see my close family and friends after so long. I could not afford it before but I was able to this week because of this experience. Thank you.
Date of experience: December 17, 2024
I got one of the $25 tickets and I'm so happy. The site was easy to access and showed all the flight information clearly. Overall, the site is organized in an efficient manner.
Date of experience: December 11, 2024
I believe student universe is a great website for college students such as myself. I'm so grateful for this opportunity so I can finally visit my family for the holidays!
I seen it on tiktok
Date of experience: December 10, 2024
I enjoyed how simple it made the process of buying a flight. It took me less than 15 minutes of buying a flight. I had simple options and was able to choose one that best fit my needs.
Date of experience: December 11, 2024
Overall the experience was good. However, the website operation speed could be improved. More importantly, it would be great if you could send the itinerary along with the booking confirmation.
For student discounts
Date of experience: December 13, 2024
I got the confirmation email but whenever I click the "click here to view your flight confirmation" it takes me to the one website where it's like "wait here for the next batch of tickets"
Date of experience: December 11, 2024
It would be a fantastic addition to include a Price Tracking feature that alerts users when airfare prices match their preferred budget. With this feature, users could set a target price, and when the ticket price reaches that amount, they would receive a notification. This would help travellers secure the best deals without constantly monitoring fares.
University of South Australia
Date of experience: November 11, 2024
I am so glad I managed to get the $25 flight deal it's amazing, I am so glad to be able to visit family this year and take some tim away from my stressful life. Thank you so much!
I was looking for affordable deals
Date of experience: December 13, 2024
StudentUniverse is a great find for people who are on a limited budget and travel every so often for absolute necessity. Whoever has come up with this idea of creating a platform such as StudentUniverse is an angel for folks like me who cannot easily afford the luxury of flying.
Heard a lot of good things about it
Date of experience: November 6, 2024
Long but worthwhile process! I really didn't think that I would be able to fly home this Christmas and thanks to studentuniverse/amazon student I was able to
Date of experience: December 13, 2024
A few glitches due to the amount of people trying to get onto the website but overall a good experience. Website was easy to navigate making everything go smoothly.
Date of experience: December 12, 2024
Awesome! I was one of the lucky ducks to get a $25 ticket for students out of 1,000. I'm very grateful I was chosen and the process to buy the ticket was really smooth!
The Amazon prime/StudentUniverse offer.
Date of experience: December 13, 2024
I was able to schedule my round trip flight pretty easily. The only confusing part of my choosing process was seeing all the extra products to buy for luggage protection and refundable tickets that made me weary of decision making.
Because I’m studying abroad and this was the site my program flight voucher could be applied to.
Date of experience: November 5, 2024
The $25 flight promo allowed me to be able to afford to fly home for the holidays. I'm grateful I was one of the lucky ones to receive a ticket. The experience was smooth and easy.
Date of experience: December 10, 2024
Love to see the offer. I was able to book the tickets very cheap and would see my family this December, all thanks to your 25$ tickets. Would love to see this more often in coming years
Cheap prices
Date of experience: December 12, 2024
Although Student Universe doesn't have extreme killer deals, it's still the only website that I've found so far that allows me to travel for a great price.
Because it allows me to take the trip without breaking the bank
Date of experience: December 4, 2024
Student universe saved me 6 hours drive and bothering my friends to drive me there. Now I just have to ask them to dropped off at St. Louis to drop me off at the airport … god bless
Date of experience: December 10, 2024
My experience with Student Universe was positive. The platform was user-friendly, and I found great deals on flights and hotels. The booking process was smooth, and the exclusive student discounts made my travel more affordable. Overall, it's a helpful resource for budget-conscious student travelers
Date of experience: November 11, 2024
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.