• Bookmark

    StudentUniverse

StudentUniverse

Write a Review

Overview

StudentUniverse has a rating of 4.3 stars from 5,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.

Proactively asks for customer feedback

This company responds to reviews on average within 11 days

Positive reviews (last 12 months): 86.7%
Positive
2,169
Neutral
166
Negative
168
View ratings trends

Instant Feedback

7,001 reviews

30
See all photos
How would you rate StudentUniverse?

Reviews (5,414)

Rating

Timeframe

Other

Reviews that mention popular keywords

student universe (619) customer service (319) booking process (81) booking confirmation (81) booking experience (78)
Thumbnail of user saugatb2
California
1 review
0 helpful votes
  • Send Message
December 9th, 2024
Verified purchase

Booking and navigating the webpage is pretty easy. Plus if you have trouble there costumer serves is pretty good and responsive. The problem I have is that you cant change your name that you picked, you have to call in for it to be changed.

Reason I chose this business:

Because I was using CIEE and they directed me to this page.

Date of experience: November 29, 2024

Thumbnail of user emmap1073
Greece
1 review
0 helpful votes
  • Send Message
January 10th, 2025
Verified purchase

I was looking for a ticket for about a month and the prices were quite high, happy to have found a reasonably priced ticket with a short layover.

Date of experience: December 31, 2024

Thumbnail of user raymondw1427
Indiana
1 review
0 helpful votes
  • Send Message
December 26th, 2024

The customer service is uterrly incompetent. They lie directly to your face, and then play dumb when you come back and complain.

I had a flight credit from a canceled flight through Delta, but I had to call StudentUniverse in order to use it since I bought the flight from them. The customer service continually lied to me about getting in touch with Delta after I called them 3 times. They refused to help me on this, and I was not able to book the flight I had wanted due to their lies and lack of help. DO NOT USE THIS SITE!

Service
Value

Date of experience: December 16, 2024

Thumbnail of user mzhang495
Wisconsin
1 review
0 helpful votes
  • Send Message
January 17th, 2025

One star is overrated, and I would have given them -5 if I have the option.

Don't get me wrong, if nothing happens to your flight, this site is a good comparison tool, and I booked a ticket through them before and nothing went wrong (like a normal experience you will expect).

However, this time when my flight schedule was changed and I need to reschedule, I learned my lesson. First off, the customer service has an insane long wait time -- if you are not calling them 6 in the morning, you are looking at 45 minutes min waiting time.

Secondly, I had a schedule change from the airline, so I called them to reschedule. It took me like 5 calls and a whole month to give me an alternative. AND, what is more insane is that they never followed up after I confirmed their proposed change! So I have to re-rescheduled because the reschedule no longer work. Okay now I thought I finally rebooked my flight. Then I found out that neither that is confirmed because I spontaneously checked my flight status on the airline website and I couldn't find my reservation. This is in a span of four months! FOUR F**king months and I can't even count the number of hours I wasted on the phone! I am now 2 weeks out from my travel date for a flight I book half a year ago, and actively solving the re-re-reschedule for 4months, and I am still not sure if I can travel.

As of today the only response I got is they are still checking with the airlines to see what option I could have LMAO!

Service
Value
Shipping
Returns
Quality

Date of experience: January 5, 2025

Thumbnail of user shahda10
Texas
1 review
0 helpful votes
  • Send Message
December 21st, 2024
Verified purchase

It was alright, process was smooth until I had pressed on the travel insurance which had no price on it and there was a 45 dollar fee added to my total without me knowing.

Date of experience: December 11, 2024

Thumbnail of user osvaldom86
Michigan
1 review
0 helpful votes
  • Send Message
December 9th, 2024
Verified purchase

Relatively easy and simple to find and book tickets with all fees already included in what is shown. Knowing why some of the fees are so high would be nice.

Date of experience: November 29, 2024

Thumbnail of user patricial4350
California
1 review
0 helpful votes
  • Send Message
December 22nd, 2024
Verified purchase

I was able to book a flight and go home to see my family because i'm in college. I just wish it told me that I would have to buy my luggage separately

Date of experience: December 12, 2024

Thumbnail of user loveleenk7
Texas
1 review
0 helpful votes
  • Send Message
December 27th, 2024
Verified purchase

Because of this offer I was able to see my close family and friends after so long. I could not afford it before but I was able to this week because of this experience. Thank you.

Date of experience: December 17, 2024

Thumbnail of user gabrielap212
Washington
1 review
0 helpful votes
  • Send Message
December 21st, 2024
Verified purchase

I got one of the $25 tickets and I'm so happy. The site was easy to access and showed all the flight information clearly. Overall, the site is organized in an efficient manner.

Date of experience: December 11, 2024

Thumbnail of user kahmeab
North Carolina
1 review
0 helpful votes
  • Send Message
December 20th, 2024
Verified purchase

I believe student universe is a great website for college students such as myself. I'm so grateful for this opportunity so I can finally visit my family for the holidays!

Reason I chose this business:

I seen it on tiktok

Date of experience: December 10, 2024

Thumbnail of user nicolet2171
Texas
1 review
0 helpful votes
  • Send Message
December 21st, 2024
Verified purchase

I enjoyed how simple it made the process of buying a flight. It took me less than 15 minutes of buying a flight. I had simple options and was able to choose one that best fit my needs.

Date of experience: December 11, 2024

Thumbnail of user naomig238
India
1 review
0 helpful votes
  • Send Message
December 23rd, 2024
Verified purchase

Overall the experience was good. However, the website operation speed could be improved. More importantly, it would be great if you could send the itinerary along with the booking confirmation.

Reason I chose this business:

For student discounts

Date of experience: December 13, 2024

Thumbnail of user megand1363
New York
1 review
0 helpful votes
  • Send Message
December 21st, 2024
Verified purchase

I got the confirmation email but whenever I click the "click here to view your flight confirmation" it takes me to the one website where it's like "wait here for the next batch of tickets"

Date of experience: December 11, 2024

Thumbnail of user anilb64
India
1 review
0 helpful votes
  • Send Message
November 21st, 2024
Verified purchase

It would be a fantastic addition to include a Price Tracking feature that alerts users when airfare prices match their preferred budget. With this feature, users could set a target price, and when the ticket price reaches that amount, they would receive a notification. This would help travellers secure the best deals without constantly monitoring fares.

Reason I chose this business:

University of South Australia

Date of experience: November 11, 2024

Thumbnail of user harrisonp123
Florida
1 review
0 helpful votes
  • Send Message
December 23rd, 2024
Verified purchase

I am so glad I managed to get the $25 flight deal it's amazing, I am so glad to be able to visit family this year and take some tim away from my stressful life. Thank you so much!

Reason I chose this business:

I was looking for affordable deals

Date of experience: December 13, 2024

Thumbnail of user tbb10
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 16th, 2024
Verified purchase

StudentUniverse is a great find for people who are on a limited budget and travel every so often for absolute necessity. Whoever has come up with this idea of creating a platform such as StudentUniverse is an angel for folks like me who cannot easily afford the luxury of flying.

Reason I chose this business:

Heard a lot of good things about it

Date of experience: November 6, 2024

Thumbnail of user zoew181
New Jersey
1 review
0 helpful votes
  • Send Message
December 23rd, 2024
Verified purchase

Long but worthwhile process! I really didn't think that I would be able to fly home this Christmas and thanks to studentuniverse/amazon student I was able to

Date of experience: December 13, 2024

Thumbnail of user higorr1
California
1 review
0 helpful votes
  • Send Message
December 26th, 2024
Verified purchase

A few glitches due to the amount of people trying to get onto the website but overall a good experience. Website was easy to navigate making everything go smoothly.

Date of experience: December 12, 2024

Thumbnail of user ayaank6
Texas
1 review
0 helpful votes
  • Send Message
December 23rd, 2024
Verified purchase

Awesome! I was one of the lucky ducks to get a $25 ticket for students out of 1,000. I'm very grateful I was chosen and the process to buy the ticket was really smooth!

Reason I chose this business:

The Amazon prime/StudentUniverse offer.

Date of experience: December 13, 2024

Thumbnail of user christopherg2979
New York
1 review
0 helpful votes
  • Send Message
November 15th, 2024
Verified purchase

I was able to schedule my round trip flight pretty easily. The only confusing part of my choosing process was seeing all the extra products to buy for luggage protection and refundable tickets that made me weary of decision making.

Reason I chose this business:

Because I’m studying abroad and this was the site my program flight voucher could be applied to.

Date of experience: November 5, 2024

Thumbnail of user huntert137
Washington
1 review
0 helpful votes
  • Send Message
December 21st, 2024
Verified purchase

The $25 flight promo allowed me to be able to afford to fly home for the holidays. I'm grateful I was one of the lucky ones to receive a ticket. The experience was smooth and easy.

Date of experience: December 10, 2024

Thumbnail of user akashk93
California
1 review
0 helpful votes
  • Send Message
December 22nd, 2024
Verified purchase

Love to see the offer. I was able to book the tickets very cheap and would see my family this December, all thanks to your 25$ tickets. Would love to see this more often in coming years

Reason I chose this business:

Cheap prices

Date of experience: December 12, 2024

Thumbnail of user kailan14
Oregon
1 review
0 helpful votes
  • Send Message
December 14th, 2024
Verified purchase

Although Student Universe doesn't have extreme killer deals, it's still the only website that I've found so far that allows me to travel for a great price.

Reason I chose this business:

Because it allows me to take the trip without breaking the bank

Date of experience: December 4, 2024

Thumbnail of user nebiyuh
Missouri
1 review
0 helpful votes
  • Send Message
December 23rd, 2024
Verified purchase

Student universe saved me 6 hours drive and bothering my friends to drive me there. Now I just have to ask them to dropped off at St. Louis to drop me off at the airport … god bless

Date of experience: December 10, 2024

Thumbnail of user binht36
Florida
1 review
0 helpful votes
  • Send Message
November 21st, 2024
Verified purchase

My experience with Student Universe was positive. The platform was user-friendly, and I found great deals on flights and hotels. The booking process was smooth, and the exclusive student discounts made my travel more affordable. Overall, it's a helpful resource for budget-conscious student travelers

Date of experience: November 11, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.

Company Representative

Thumbnail of user daniellem21
Taylor T.
Typically responds within 11 days

How do I know I can trust these reviews about StudentUniverse?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about StudentUniverse?