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StudentUniverse has a rating of 3.9 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.
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7,001 reviews
It was very easy to use, web or app, it is better if you sign up, the flight confirmation took about 15 minutes because the airline was asking for my passport info which I sent it to student universe quick, then I got my confirmation a few minutes later and saved 70% of my flight from the airline website and travel companies. Thank you!
Easy tool to use for real savings.
Date of experience: October 29, 2023
This a great platform for students that are traveling. The cost becomes less and you can travel at you pace. I liked the verification process, it was thighed but necessary to ensure my own online safety. However, I have troubles connecting to the app that keeping throwing the error message no account related to the given email. It is really annoying.
It made traveling possible to me
Date of experience: October 20, 2023
It was very straight forward and manageable. Using the StudentUniverse app made my life a whole lot easier!
Being a student it’s hard to enjoy life with all of the expenses, but with the great prices on StudentUniverse it allows for life long memories and experiences.
Date of experience: July 18, 2024
It's my first time using student universe and I can't believe the amazing deal I got on my nonstop flight! I did not expect to save so much money. A lot easier to navigate than Omio or Google Flights and with better deals
Cheap and easy to use
Date of experience: October 31, 2022
I booked a flight with student universe 2 days ago. I just received an email about the cancellation of my flight because the card info did not match, even though i use the same info on all other site checkouts. They said they will refund me in 10 days time, but after reading the reviews, im afraid i wont receive the refunds. Do i rebook a ticket with them or will this just be a waste of more money? I am confused about the situation. Did anyone have similar experience?
Date of experience: October 27, 2019
Hi Lea, Thanks for reaching out, sorry for the confusion! We really care about our customer's security, so if we aren't able to confirm card details or make sure it's a match for the traveler, we'll be unable to confirm the booking. If you reach out to us directly (Facebook or Twitter DM or give us a call!) we can help make sure you get what you need! :)
This is the worst experience I've ever had on a plane and with an airline. My flight has gotten pushed back about 5 times now. I was supposed to land at 1:35 now i'm not supposed to land until 7:30. This is the most unorganized horrible airline in the world. I will never fly with this again.
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 30, 2023
Overall experience is good, but there were some latency in delivering e- tickets. Normally, We got tickets right away in next 10-15 minutes once we receive the order confirmation email. But with them, it seems to be taking for long hours, which worries the customer, because they are not sure if they need to rebook it or not.
But in general, the service was nice.thank you!
Cheap prices
Date of experience: November 18, 2023
My flight was cancelled only a few days after I booked and they failed to notify me. I only found out by chance months later from the airline. They failed to find me a suitable alternative flight and they failed to get me a refund. Because of the months it took me to find out my flight was cancelled I had to book a $1000 last minute ticket on what should have been a $400 dollar flight. If I hadn't found out by chance I'm convinced they would have let me show up at the airport for an imaginary flight and miss my mothers funeral. So now I'm out $1400 dollars all because of these horrible scammers and they haven't even bothered to apologise. They should be shut down.
Date of experience: December 26, 2020
Hi there, we're sorry this was your experience! With frequent cancellations from the airlines due to COVID, we're not always able to notify everyone of each change—thus why we recommend signing up for alerts from the airline directly. However, we do apologize for the inconvenience and so sorry for your loss. If there's anything we can do to help at this point, feel free to reach out directly.
Fast and easy no hassles great price for the flight was the best one i found
It had the best price and with same airlines
Date of experience: September 5, 2024
I booked two international flights and received no email confirmation, nothing at all! Nobody asked for my passport number. A full day went by without a word! I had to go back to the site I booked on to find the name of Student Universe and find a phone number for them just to have a guy in the Philippines tell me at first that I have no tickets but., oh, wait! Yes you do. I downloaded their app to my phone and yet it says I have no trips. I can't get my tickets to put in my wallet. So finally he sends me the tickets as a pdf! Seriously? Is that going to work at the airport?!? And then I get an email asking me for passport information. Not sketchy at all
Found tickets on Kayak and it sent me to SU to book
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 18, 2023
Hi Judy, passport info is not required when you book flights in the US. A name and a DOB is sufficient to make a reservation. Some airlines may require passport info but we will contact the customer for such info. It usually takes 24 hours for the airline to process the booking, but sometimes it may take more. Our customer service could assist you to look up your booking and by now you have received the confirmation email with valid reservation code.
Found on Kayak
Date of experience: May 16, 2023
Hi, When I booked my ticket I had a rebate discount and a promo code discount. The invoice says the discount was applied, but my credit card statement does not reflect that. I called customer service and she assured me it was refunded back to me on their end, and for me to wait 2 days. Still hasn't come.
I am a student and I like the deals you offer
Date of experience: October 8, 2022
Hi, sorry for the delay. We've credited you the rebate discount once your booking was confirmed, but it may take 5-7 business days depending on the bank. If you still have not seen the rebate, feel free to call us and we will check for you. If you could update your review after you receive the refund, we'd really appreciate that!
The procedure of reservation was easy and clear.
However, payment with my Master Card Gold could not be performed without further questions, which, especially, had a time limit on SUNDAY! I gave the answer just a minute before having to leave the Internet for an important meeting.
Maybe this procedure is important, but I was still astonished!
I looked for different suppliers
Date of experience: January 29, 2023
I looked for different suppliers
Date of experience: January 28, 2023
I had a lot of trouble with scheduling my flight due to student universe not providing accurate and up to date information about the flight prices and schedules which made it feel difficult to feel satisfied with my purchase of a ticket. While customer service was quick to respond to my troubles, the constant selling of different packages not pertinent to my travels and the preying on the lack of knowledge of travel just to get these packages was really not helpful when trying to manage my flight. I would have preferred a more direct way of helping where the assistant simply answered my questions rather than answering around them or trying to charge me for services I did not ask for.
Recommended by advisor
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 7, 2022
I had made a booking through student universe for international travel.
I came to know about transit visa requirements at the last moment,
When I reached out to StudentUniverse they told me this is not possible, that is not possible.
Since the ticket was booked with StudentUniverse, the airline couldn't help me with rescheduling.
So, overall, it seems like, if I were to book tickets using Airline website, it would have been so much easier to reschedule tickets or to change routes.
StudentUniverse has been of no help, I had to book new tickets at last moment and had to pay to insane ticket fare.
Tip for consumers:
I would recommend contacting a local travel agent to book tickets than to use StudentUniverse.
Date of experience: August 12, 2022
While my ticket was a great price and the website had lots of flight options, I didn't like how quickly I had to enter my payment information. Unknowingly, I took longer than allowed, and, as a result, when I clicked "book now/purchase," the website kicked me out of my cart and invalidated my first time user $20 discount code.
StudentUniverse was recommended to me and had good prices I couldn’t find anywhere else.
Date of experience: January 3, 2023
Been using student universe for 4 years now, going between the UK and US for college (with other trips to the west coast and Australia for study). Never been let down, super easy to use, and affordable flights. I've always been given a lot of choices for my flight at different prices, so although I've had long layovers at times it's worth it for the savings. Absolute life saver for my uni experience!
Flights to and from the US can be super expensive, especially for a student flying ~4 times a year. This was recommended to me by a friend and it definitely has the cheapest prices. Worth using!
Date of experience: August 14, 2023
Hi Lillian, thanks for the kind review! We sincerely appreciate that! Feel free to let us know if you have any questions. Have a great trip!
Took a long time to receive my ticket purchase confirmation email. Then received another email saying the booking was confirmed; it was only reserved at first.
Best price for my preferred flight without the hidden city hack
Date of experience: May 22, 2024
Answered my questions on time and replied back the same day or the next day.
Better pricing on tickets
Date of experience: August 10, 2024
I love used SU for a few years now. While I believe things could be better (more promos for national flights) I believe they go a good job. I recommend at least trying the service if you have specific dates.
Date of experience: September 13, 2018
After hearing about this site, I was hesitant but I'm glad I use it because it's saved me so much money! I've only had one time I had trouble but customer service got it sorted right away with no trouble.
Money saver and I like being able to look at multiple dates at once with the ‘flexible’ option.
Date of experience: June 30, 2023
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
Our trip to Europe couldn't happen because of coronavirus... we didn't have insurance but when I called StudentUniverse to find out what can be done, they took care of everything right away. They were very nice and we got our money back in no time. We were going to fly with Lufthansa Airlines.
Date of experience: September 24, 2020
Glad we could help you work it out—we hope you'll be able to reschedule your trip soon!
My overall experience with StudentUniverse was exceptional. From the moment I landed on their website, I was impressed by the user-friendly interface and the wide range of travel options tailored specifically for students. The booking process was seamless, and I appreciated the additional discounts and exclusive deals that were offered to students like me.
I chose StudentUniverse primarily because of its reputation for providing exclusive discounts to students. Being a student on a tight budget, the additional savings made a significant difference in my ability to afford the trip. The ease of navigating the website and the assurance of finding the best deals played a crucial role in my decision to choose StudentUniverse for my travel needs.
Date of experience: October 26, 2023
Student Universe did not advocate for me in terms of ticket refunds and despite the $75 travel insurance I bought on my ticket they were essentially useless. I do not recommend using this service and will use any other travel service in the future. The workers at the help desk are rude and disrespectful.
Date of experience: April 28, 2020
Hi there, we're sorry you feel that way—we always want to do our best to help and advocate for our customers and always provide a kind person for you to talk to. The travel insurance we sell is provided through a different company, so while you are welcome to process an insurance claim with them, we personally can't provide any insurance benefits. We are happy to provide any credits or refunds the airline is offering, but many airlines are offering credits or vouchers only right now. Feel free to DM us if there's anything else we can do for you.
I had a poor experience with student universe, customer service in particular. Jim Field was the travel agent I was dealing with. He replied quickly to my concerns, which I appreciated, but he also lied to me about a flight and knew it. I then expressed my disappointment and he then did nothing to fix it. Will not be booking with them again.
Date of experience: April 17, 2018
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
Hi Hana, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!