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StudentUniverse has a rating of 3.9 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.
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7,001 reviews
Tried to change my flight date due to other personal issues but they offered no solution and refused to refund. Thought the website is intended for students' benefit but now it looks like taking advantage of students by forcing students to change their flights for no reason and refusing to reschedule and refund. Haha don't ever use it. I promise you would get screwed up
Date of experience: August 3, 2019
I wouldn't recommend this agency at all. I booked a flight through them with virgin Airlines. The flight was changed few times then I ended up cancelling the flight. I called virgin Airlines direct and cancelled the flight they told me they will not refund me. It had to be through the agent I booked with which was Student universe. I have made numerous phone calls to no avail. They keep telling me that virgin Airlines have a backlog/ have not responded to their emails but this is now over 2 months, also i have to explain my case everytime i call them. I'm so not happy about this. So no I do not recommend them.
Products used:
Air tickets
Date of experience: September 25, 2022
Hi, sorry that you had to wait this long. We've been actively communicating with the airline for the refund since then, but unfortunately the airline has not yet provided any updates. We know it's extremely frustrating waiting for a refund for 3 months, but we also recommend you contact the airline, express the concern, and see if they could expedite the process from their end. Update on 10/2/22: Refund was issued and you shall receive an email regarding the refund. Let us know if you have any other questions.
Booking went easy but only email that came in was generic email with thank you but no details of the purchase.
24 h later there was confirmation email
In that time people could become worried about the trustworthiness of this booking.
Other than that so far so good
Thanks
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2024
Hi Ercoolee, thanks for your feedback. Although we wish we could always issue confirmations and e-ticket numbers to our customers asap, it still depends on the airlines' confirming and ticketing process, which usually could be finished within hours after booking. However, there are times when such process takes up to 24 hours. Meanwhile, our customer service is available 24/7 whenever our customers have any questions. Feel free to give us a call and we will assist you with our best. Thanks!
Used StudentUniverse to book a flight and it was the cheapest rate and we still had great seats and zero problems with our booking. Totally a legit website. I would highly recommend. I also had a question about a charge and i emailed customer service and they responded the next day!
Date of experience: April 17, 2020
Thank you for providing me with cheaper flight alternatives! I get to see my favourite band without breaking the bank One critique is that it would be nice to have prices automatically change to CAD when used with a Canadian account for Canadian flights.
Cheaper flight options
Date of experience: April 12, 2023
Thanks for the kind review! We do have a website for people prefer to transact in CAD: www.studentuniverse.ca. Good luck finding better deals with us!
I started using Student Universe this summer when I went backpacking in Europe. I used the app to book all my international flights and smaller flights within Europe. Since then I use it every time I'm looking for flights! I go up from school in NC to family in New York City quite a bit, and I've never been steered wrong by a quick search or booking with Student Universe. Thanks for always seeking out the lowest prices possible and for making your app so simple for travelers!
Date of experience: September 13, 2018
We watched the prices for airfare for our trip for about a month comparing prices on different websites and apps, in the end Student Universe was offering the best rate for the dates and times we wanted to travel. So far very pleased with my experience!
Cheaper than competitors for airfare.
Date of experience: April 11, 2023
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
I booked 2 airtickets through student universe and paid with my ICBC credit card. Soon, I got email alert: "CIBC has flagged possible fraud: $283.44 at CANADA on your CIBC Mastercard ending
In 2728." Then I went on investigating this company. Here is the finding: the Studentuniverse takes customers' credit card and charge airticket plus a $20 booking fee. Then the student universe uses their company credit card ending 7544 to pay airline. This uncommon business model gives them 2 revenue sources: one is extra service fee directly charged to the customers, the other is negotiated booking fee paid by airlines. This whole process is not transparent and confusing. I will not use this website.
Tip for consumers:
In the twist of the whole process, I rebooked the air tickets from Flair Airline directly using the credit on my account. I did receive email response from Student Universe and talked to a customer service representative. Their employees are polite. The problem is the company policy that is not transparent and causes confusion.
On Expedia and other reputable online travel agencies, you can find the same deal and knows that there is no hidden fee charged.
Products used:
booking airticket service
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 2, 2023
I have booked the ticket with insurance which covers the cancellation for full refund, but now when I wanted to cancel the ticket they are charging me 500$ for cancellation. They are stealing money from students. NEVER book from student universe other websites are 1000% better than this. Worst customer service for students.
Date of experience: November 29, 2017
Mounica, just replied to your message as well, but wanted to confirm that the insurance (if what was purchased through Trip Mate covers cancellation) will refund you for the cancellation fees, but they are still paid initially at the time of cancellation.
Where is my ticket？can't see the details? Please send it to me
Date of experience: September 9, 2024
Found Great prices even for last minute flights and was super easy
Date of experience: August 8, 2024
I cancel my flight booking within the same day, but didn't receive my refund money. I call them 3 times, and each time the customer service agent answer a different way. Still can't get back my refund money. BIG SCAM. STAY AWAY
Date of experience: June 19, 2019
Hi there, We do have a 24-hour free cancellation policy on most tickets on our site. Could you DM us your email address and/or StudentUniverse invoice code so we could look into this for you? Thanks!
I was pleasantly surprised to see that there were zero hiccups involving the purchase and processing of our tickets. I also found that the telephone contact was helpful. I will use Student Universe again.
Date of experience: September 13, 2018
Worst experience ever. We entered the last name of one of the passengers and to correct the name these guys were charging crazy make things too complicated where the actual airlines are willing to make the change. Please do not go with this.
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 17, 2023
Hi, we follow the airlines' policy in terms of name change. Some allow name change for a fee. We highly recommend passengers spell their names correctly and double check the names with their legal documents.
Booking a ticket was easy and smooth. Tickets were sent in a few hours.
The cost was the lowest for the flight I wanted.
Date of experience: August 5, 2024
Almost immediately after I had problems purchasing tickets online, I was contacted by phone to help me with manual ticketing and updated prices. This was really nice, and the experience of buying tickets at StudentUniverse was utterly unexpected. The tickets are affordable, and the service is really excellent!
Low ticket prices and perfect service.
Date of experience: March 6, 2023
Thank you so much for the cheap rates. Me as a student tried to book the flight for the first time and seriously I can't thank enough how much this website did.
Date of experience: June 4, 2024
Good price
Easy to navigate
I did receive a confirmation but was unable to access my flight information using the link (green "details" box). It just took me to a search page. It took a while for me to find access. Top right unlabeled menu. So that part could be more user friendly.fix link
My husband had good luck with it
Date of experience: June 6, 2023
Hi Laurie, thanks for the advice. You could also log in your account and check the upcoming trip. Enjoy your travel!
Best choice
Date of experience: June 5, 2023
I wanted to back date my return date for my flight. I have been charged extra 3 times already and now to back date again I was told I was going to pay over a hundred dollars. I was looking for a cheap ticket but now I have had to pay way more than I would have if I booked directly with United Airline. You guys also claim that you offered to waive the SU fees for my flight changes request but that a lie because for every time I have called to reschedule my flight I have had to pay both the 50 dollars change on top of the fare difference fee. So that part of saying it was once waived is a lie.
If you are looking for a cheap ticket, Studentuniverse is a SCAM! Don't try it
Date of experience: October 3, 2023
Hi, sorry you felt that way. Well, you requested to change your return date TWICE - flight booked on Sept 4th, first change on Sept 9th and second Sept 11th. You actually did request to change the THIRD time but did't proceed and you called us scam. We waived all your StudentUniverse service fee and only collected what the airline asked for. If you are looking for a ticket with unlimited change, please check with the airline before you select a regular economy class ticket, which requires change fee + fare difference. We understand that there are times when things happen and you need to change your plan, but please follow the rules first.
Site is a little slow but I was able to purchase tickets to Iceland for really cheap, plus they had a promotion for extra $30 off. The ticket was easy to find on the airline's website after I purchased it, and they actually called me after I purchased to let me know how it works, since it was my first purchase with them.
Date of experience: April 16, 2020
Booking my ticket was quick and easy. The price was not bad either for how late i purchased it. I wished i had known about this site when i first enrolled in college. I would recommend student to this site.
Date of experience: September 16, 2018
It's very quick to get my confirmation and easy to find cheaper flight
Date of experience: September 7, 2024
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
Hi there, Most of the flights we sell are non-refundable and will be subject to change or cancellation fees. This is standard across the travel industry. We don't force students to change their flights for no reason. It sounds like you needed to change your flight for personal reasons, if you still need to change it, please let us know and we'd be happy to work with you on it.