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StudentUniverse has a rating of 3.9 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.
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7,001 reviews
I purchased from them twice, bought the tickets from Frontier, cheap bla bla bla
When I came to the airport, the Frontier rep told me that there is no ticket so that I have to call 3rd company to find out whats going on when I called them they just told me like my card didn't accept and that I received an email from them :) bull$#*!. I called my bank and canceled that transaction, bought ticket and flight by my self. The second time I tried one more time, :) they gave me the reservation code and in advance before to go to the airport I called frontier :) they said no ticket there :) thank god Bank of America knows how to act against these scammers, I took my money back. StudentUniverse you are on my black list and I will post your website as an scammers in my Instagram and facebook accounts.
Even ONE STAR is to much for you guys. I am legit here is my *******@parviz_america. I don't need anyone's attention but be careful with them! Don't buy or deal...
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2023
Help over the phone and able to book easily! Great staff who are very kind and helpful.
Date of experience: July 16, 2024
My passport was stolen in transit, forcing me to pay the fee to change my flights. I was told by a representative to file a claim for the incurred costs because it was an insured reason. All representatives I spoke with (which was at least 10) said that claims normally takes one month at the most to process. It has been three months and I was just told my case was denied even though it is a covered reason. There is only a 1-800 number to call-no email, no direct line. I would hold for over 15 minutes before I was forced to leave my number for automated call backs. If I missed the call, I would have to reach them at the 1-800 number again and repeat the process. I was told different information by every representative as to how their cases are processed. After speaking with a manager three times, I was never given an explanation as to why my case was being delayed. I was told that the representative who was handling my case was not responding to the phone representative. My case was "expedited" three times by the manager and still took an additional 3 weeks to process. This is all a scam, if I could give this zero stars I would. Nobody knows what they are doing at this company. My favorite quote was, "We are still a new company and figuring things out". This company will never figure out how to deliver adequate customer service.
Date of experience: September 24, 2018
Student Universe can provide cheaper tickets for flights. I have used them a few times before with minimal issues.
However using them this month - for only a very minimal discount was a total mistake. I made the big error of not checking my ticket fields after filling out my details - and auto fill had changed my passenger details to my preferred name, which is an abbreviation of my long legal first name. The process to get this fixed has been ridiculous. Calls back and forth, email chains. At every point their customer service is lacking and agents know next to nothing. They take every opportunity to try and put the issue back onto you as well.
They ultimately managed to make a name correction for me (for which I had to pay) and they changed it wrong! When I emailed them to let them know it needed to be fixed, they tried to correct me and tell me I was wrong! I had to painstakingly try and spell out my legal name and how they had spelled it incorrectly, despite having a copy of my ID and my legal name also in the billing records they used to charge me for this name correction.
I would never use them again and just book directly with the airline. It's not worth the slight savings - when I could instead be accumulating frequent flyer points anyway.
Tip for consumers:
Cancelled flights are only issued in ‘flight credit’ to be booked with them. You do not receive a monetary refund.
Date of experience: January 11, 2022
Hi there, we are so sorry you had this trouble changing your name. Can you please DM us your reservation code and email so we can provide updated training for the agents who helped you as well as make sure everything gets sorted?
As an FYI, you can still accumulate frequent flyer points when you book with us, just make sure you go to the airline's website, bring up your reservation and add your frequent flyer number to the reservation. As for refunds, all refund and credit policies are dependent on airline policy.
My credit card had to be verified by email it doesn't look professional to have to verify by sending a picture of your passport and credit card, I really thought it's a scam.
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 6, 2024
Great price but the exchange rate was higher. Looking at bank rate
Because they offer great prices
Date of experience: August 26, 2024
It was easy to book and the whole process easy just a night for me to travel, the airline confirmed my ticket and I had no issues. Thanks for your service
Affordable price
Date of experience: July 22, 2023
Thank you for making this for us students. It is incredibly helpful.
I chose StudentUniverse for the flexibility.
Date of experience: July 25, 2024
I enjoyed booking through Studentuniverse, great deals and fast to check out!
I am a student.
Date of experience: August 27, 2024
Cheap flights and great service. I was slightly hesitant but now convinced. Thank you
Date of experience: July 26, 2024
My middle name transferred to my first name and created a problem when I tried to link to my airline.
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 27, 2024
BFF won a trip to Germany and of course i didnt want to miss the fun BUT pricing was an issue. After weeks of research and giving up; i fould this flight at half the price of the other websites. Confirmation within a day of booking and not a budget airline for the win.
Pricing as i have never seen this site before
Date of experience: April 15, 2023
Woohoo! First of all, congrats to the BFF! StudentUniverse has some of the best prices for flights between the US and Europe, so definitely come back to us whenever you need a flight. Besides, we often give away free flights/hotels/tours all year round, so don't forget to follow our instagram!
I looked up my flights and was able to decide which one would fit my needs best based on dates, prices, and seat availability.
I would, except I have referred people to this site and never received my 20$ discount even though they use my link.
Date of experience: June 12, 2024
Easy and cheap flights! I was skeptical the first time I booked a flight with Student Universe due to the pricing difference (way cheaper!). Everything worked out great last time, so booked again.
Used previously without issues
Date of experience: April 8, 2024
I was pretty excited to purchase my ticket because the price was advertised pretty cheap. I entered all of my information and when I went to pay the price increases by 60 dollars. Literally from the time I entered my information to the time I went to buy. I tried to call customer service and the guy said he couldn't do anything for me and basically said I had to just pay the extra 60. He wasn't helpful and was rude.
Date of experience: September 13, 2018
Hi there,
We're sorry you had a negative experience. Our flight prices are dynamic and subject to change and update, even while you may be in the process of searching and selecting a ticket. Please let us know if there's anything else we can do for you. We hope you'll give us another try in the future!
NEVER USE Student Universe! I purchased a trip with travel insurance, canceled my trip in advance due to heavy flu, and contacted Student Universe and the insurance company for a refund. Go through a hard and complex process to file a claim, but they refused to refund me one month later.
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 18, 2024
Hi Kathy, sorry you felt that way. We saw you canceled the booking, a non-refundable ticket, on the airline's website, but if you would like a refund, you needed to submit a request to the airline. If you were declined by the airline, you could still file a claim to the insurance company with documents submitted. We suggest you contact the insurance company again if your request was declined by them. However, even if the airline and the insurance company turned you down, StudentUniverse would still love to assist you with such request. We could submit a refund request to the airline due to medical reason with your supported documents. There's no guarantee that you will receive a full refund, as it is the airline that determines whether your case is accepted or not.
To make a long story short, after looking into my complaint the company issued a full tefund of my ticket. My suggestion is to write to the company via their website and to lodge a complaint with the BBB. It seems that i got their attention that way.
Date of experience: November 18, 2019
I recently tried booking a flight from Toronto to Newark but after going through the entire process, including providing my payment details, the website informed me that there was a problem processing my request and I should try again later. Some time later I received an email saying that there is a flight in my cart and that I should go back to complete the transaction. I chose to use another site since I didn't want to waste time trying again just to be told that it couldn't be processed. Three days before the flight I was surprised to get en email from StudentUniverse with a reminder about my flight. I immediately called in to ask why they think I booked a flight since when I tried I was told they couldn't process the flight. The rep told me there is nothing they can do since it is in the hands of the airline. I could't convince them that they should take responsibility for their mistakes. I will never trust this company again.
Date of experience: November 3, 2019
I only received my trip confirmation for my trip. However, there is no Trip itinerary, as every time I book through StudentUniverse. Please send me one as a way to reassure me about my trip.
My friend recommended me to use
Date of experience: May 7, 2024
Found a cheaper flight that I couldn't find when searching the internet myself. Still wondering how it did that.
Date of experience: June 14, 2024
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 26, 2024
Hi, sorry for the inconvenience. It may take more than 24 hours for us and the airline(s) to issue your ticket, and such message is displayed on the page after purchase. However, your booking was confirmed. Please do not hesitate to contact us if you have any other questions.
Every time I have used Student Universe to purchase my airline tickets, the experience has been faultless. If there are any problems with the airlines, they explain/resolve as soon as possible.
They always exceed my expectations.
Date of experience: February 2, 2024
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
The ticket price was excellent. The ticket purchase was easy and streamline.
I have purchased from them before and received excellent service.
Date of experience: September 26, 2023
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
Hi Laura,
We're so sorry you've had a frustrating experience! We've sent you a private message to try to look into this issue further for you. Shoot us a message back with your StudentUniverse booking code so we can try to make this right. Thanks in advance!