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StudentUniverse has a rating of 3.9 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.
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7,001 reviews
Saved so much money and got confirmation right away. I am so happy with the whole process. It was so easy to find a flight and there were so many options to choose from.
Because as a college student I try to save money wherever I can
Date of experience: January 31, 2023
I love student universe! I would not be able to travel as much as i do without this site! I tell all my friends to sign up and they cant believe the deals themselves!
Because they have the best flight discounts
Date of experience: March 13, 2023
Good but need customers service phone no
Sometime I want to speak to someone about that is Ticket, so you guys must enroll your toll-free number to give you feedback and satisfied ourself
Date of experience: May 29, 2023
Booked a trip for Travel in late March 2020. COVID came along... All flights were cancelled. The news said Lufthansa Airlines is giving refunds. I called Student Universe they said nope that is not true. Hmmm OK... Lufthansa is giving voucher for future travel by the end of June 2020. In June called Student Universe, still no refunds (per airline policy), but the voucher got extended to Dec 2020. Hmmm... Ok. December is coming so I called Lufthansa this time. Lufthansa says refunds have been allowed on my ticket for quite a while. Told me refund had to come from Student Universe. Fine.
Called Student Universe. Again they tell me no refund is allowed (per airline policy). I call them out. Told them I spoke with Lufthansa and I am able to get a refund and offer to conference in Lufthansa. I get put on hold... Customer Service comes back and says i can get a refund but there is a $40 per ticket charge. Whatever I just want my money. A few hours later i get an email saying they have an additional $20 charge on the refund. What the!@#$... Why was I not told? Seriously this is a rip off and I am not seeing this in the fine print of our contract. Now I have to go deal with these guys again.
I have worked with other travel companies and have had to cancel trips without all this crap. Just stay away.
Date of experience: November 25, 2020
DO NOT BOOK WITH THIS COMPANY. They have horrible customer service and are an awful company. The airlines cancelled my flight and StudentUniverse is charging an absurd "cancellation fee" and not issuing a refund and they are claiming it is because of COVID. So I am stuck abroad having to buy a second ticket so I can get home.
Date of experience: June 14, 2020
Hi Lucinda, sorry about this—we've noticed that you've posted this review on other review sites as well, so we've reached out to you directly there to ask for more details so we can look into what happened for you.
It was easy to book the flight and I appreciated being able to find something less expensive!
Date of experience: July 2, 2024
Tickets were $58 for each of the tickets I purchased yet the charges were $68 a piece and nowhere does it say there would be an extra $10 upcharge for booking through your website.
Because it was the same price as the airline website until the charge came through and it was $10 more
Date of experience: July 23, 2023
Booking certain seats and the confirmation process was a little confusing. However, I still have hope that I made a right decision booking with student universe.
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 15, 2023
I had a great experience booking my flight with Student Universe. I was able to get home from Europe at a very low cost. Definitely would recommend using Student Universe!
Date of experience: September 14, 2018
I quickly found the flight I wanted at a competitive price. Customer service responded quickly to my email and resolved my request first time. Very happy with the overall experience.
Date of experience: April 16, 2020
It's lengthy but I have received continued poor service attempting to gain a refund over a two year period, they act as an agent until something goes wrong and attempt to pass all responsibilities, this company is part of the flight centre group in Australia which has had complaints and ACCC involvement over recent times, scamming customer fees etc, I am in the process of going through NSW Fair Trading to attempt some resolution.
Date of experience: June 28, 2022
Hi, we feel your frustration and are sorry about that. Feel free to contact us via customerfirst@studentuniverse.com. Our supervisor will review your case and work on a satisfying solution for you. Thanks.
I was skeptical at first but it seemed all legit. It was my first time using this platform
Affordability and efficiency.
Date of experience: July 13, 2024
I'd like to warn other Australian travelers about this "service". Went in to my usual student travel agency (use em whenever I travel, normally the best price and reliable service) and asked them to price beat studentuniverse, the agent said they can't beat it because the fare isn't available and student universe was showing "old fares". It was about $120 difference so I thought maaaybe the agent was trying to make a huge commission or something. Thought I was being smart, went home and booked online with SU straight away. 'lo and behold! Still no e-ticket or confirmation 24hrs later, called to find out the fare doesn't exist anymore and is now $250 more! Money has been deducted from my account but could take weeks to refund, so I either have to pay up the difference or wait for a refund and by then the flights could be way more. Lesson learned, either book direct with the airline or with a physical agent who are actually accountable for s**t like this, quite frankly in hindsight I would've preferred to pay $120 in commission and have a trustworthy company handles thousands of dollars worth of travel plans. Lesson Learned.
Date of experience: December 10, 2019
Hi there, we're sorry this was your experience! This doesn't sound quite right to us, so we'd love to see what went wrong for you. Our prices are dynamic, which means they refresh with each search to show you the most up-to-date pricing, so we don't show "old fares" as the agent suggested. Of course, this also means that prices are subject to change during the search process, but once your flight is ticketed, the price is confirmed. We'd love to look into why this didn't get ticketed right away for you. Can you DM us your email address or invoice number so we can look into this?
The whole process took me about 40 mins, website heavily overloaded due to the collab with amazon prime. But 25 for a round flight def worth waiting for 40mins
Date of experience: December 6, 2023
It was fairly easy to book my flight on your website. I was sent to you by Google Flights, as I was doing a multi-city air travel to Europe. It all went well. Thank you!
Sent by Google Flights
Date of experience: February 28, 2024
StudentUniverse offers the best prices from any other website that I visited for any of my trips! The only thing I would improve is the baggage price information, as it is rarely available.
Date of experience: October 24, 2022
Hi Hannah, thanks for the feedback! You can find the baggage info at the search result page (next to "details") and checkout page under "important flight information". However, some budget airlines do not have the info available right away; you may need to go to the airlines' pages to find out. As they are budget airlines, they charge differently based on when you would like to purchase your bags. If you have other questions, feel free to contact our customer service. Thanks!
I wish the know this site earlier. Uncomplicated speedy and right price booking. I was not able to find a better priced ticket.
Uncomplicated speedy and right price booking.
Date of experience: May 6, 2024
It was good but the fact of not having the seats and baggage confirmed upon payment was a little bit confusing. At the end, I had to reserve the seats on my own with the company
Random search in internet and low prices.
Date of experience: June 22, 2023
I'm new to this but it was very easy to work. It was really great getting notifications of when prices of a certain flight dropped. Even when it's last minute flights, the prices are still low.
I’m a college student who is studying abroad for the first time.
Date of experience: May 21, 2023
Yay! Glad you signed up for the price alert feature, and we sincerely wish you a great trip!
Had few challenges with choosing seat. It kept repeating the step
Because it offers me (a student) affordable flight tickets
Date of experience: July 13, 2024
Great thanks ##############################################
Easy to use and least expensive
Date of experience: July 13, 2024
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
Hi there, we're sorry about that. Many airlines started allowing refunds later on during the pandemic. We're sorry you were surprised by the refund fee, in many cases, this is a result of fees we are charged due to how the ticketing process works. In any case, we're sorry you weren't happy with your service and hope we can do better for you next time!